Overall Reviews at CSL Plasma
MSA | Rhode Island | Mar 27, 2020
Shows Their True Nature
Corporate doesn't care about you. Ask any employee what it's like to work during this COVID-19 epidemic and they'll tell you. Refuses to give us actual masks, not plastic sheets covering our face. They claim that our donors are always forthcoming with information to determine suitability. They're not. Most people who come through, and make it through, are homeless/drug users/low-lives. They WILL lie if it means they can get $30. For Corporate to say something like that just proves they've NEVER been in any of their centers, or the ones that serves primarily low demographics.
Pay is terrible. They'll claim that because you work in an "area of production," that you're not actually healthcare workers. I must say though, that when this was mentioned during this COVID-19 crisis, all of a sudden we're essential and real healthcare workers. My pay hasn't changed to reflect that, nor will I (or anybody else) be receiving hazard pay.
They want to cross-train everybody so they can do multiple jobs for the facility. Awesome for if you like to learn new things. What really happens, is that the schedule will be short-staffed, and they'll stick you doing 100 jobs, covering other people's breaks, and doing someone else's job. When people see that you come to floor to help with a long line, they'll just stop working because you're there and will do the work for them. It's asinine. And they get away with it because, everyone who works at CSL gets a million chances. Or if you're somebody's...more
Pros1 alcoholic beverage is allowed during your lunch break
ConsLow pay, terrible communication/management, CEO literally said they didn't care about employees, refuses to protect its staff with proper PPE
Desktop Support Technician | Sterling Heights, MI | Jul 3, 2018
Decent job, your coworkers are what makes it.
First of all, this is not a bad place to work. Everyone that works here is really nice and we all get along and that is what really makes this job tolerable. Most of the donors are pretty nice too and you quickly establish casual work friendships. The overall atmosphere is really laid back, even when we get busy.
The pay could be better, but, as I said, this is not a hard job and the center is not overly/constantly busy. I currently make $12.24 as donor support. I think reception makes about the same and phlebotomists make $13 and some change, so you won't get rich. However, it seems like management is more than willing to move you up and give you opportunities to better yourself if you are a hard and reliable worker.
Now, for the things that I don't care for... I guess my biggest "con" would be that direct deposit takes longer than normal to set up. I have been there a month and received two paper checks, both of which were late because they come by FedEx. So, be warned, if you are in a tight spot or wanting a job that has a reliable and established direct deposit ASAP or hands you your check Friday morning, this might not be the job for you. Also, you cannot donate for the first 60 days when you start. However, when you can begin to donate again, you get a straight $50 every time (regardless of your weight) plus any end of the month bonuses. So, that is really nice.
Secondly, when I started they were understaffed and beginning to get busy so I feel like I was rushe...more
Phlebotomist | Spokane, WA | Mar 17, 2019
Good to start
This company is a good place to start a career in the medical field but I didn't stay because of lack of competitive compensation and lack of ability to have a set schedule were a problem. We were constantly being short staffed and management had trouble with scheduling people to cover shifts properly as well as being scheduled to close and then open the next day- a lot. They almost never try to call people in early or to cover a shift- in the 8 months I was there, they called people maybe 3 times while we were constantly short staffed. Our end of the year numbers showed that lack of coverage in longer wait times for the donors against our sister center in Spokane Valley. I did move quickly from being an entry level receptionist, for which they fully trained me with no experience to begin, to being a donor floor technician and then becoming a certified phlebotomist. However, I had to be very pushy to do so and, in some cases, doing what I think is abandoning my post up front to sneak out onto the floor to be trained further. I basically had to fight to be cross trained even though the center director always says he wants everyone to know all the areas. When I went through a divorce and had to change my daycare plans for my youngest suddenly, they were not willing to work with me to have a more set schedule to have more stability while I dealt with my sudden life upheaval. Also, they were almost constantly changing the rules as to what we could and could not do in which order ...more
ProsGood to start, training available, decent co-workers
ConsUnderstaffed, scheduling issues, micromanagement
Phlebotomist | Federal Way, WA | Sep 22, 2018
Horrible Place to Work! Not Worth It!
Working for CSL Plasma was one of the worst jobs that I have ever had. The lies that management tells you to keep you in the job (promising you your phlebotomy certification), the straight up rude and incompetent leaders (managers and supervisors), and the poor excuse for pay (minimum wage starting, then maybe 3 dollars increase max) are some of the many reasons I had to give up on this job.
Let me warn you by saying they DO NOT HIRE PHLEBOTOMISTS OUTRIGHT. If you are a phlebotomist already who has a license, this is not a place that you want to work. They will interview you for the phlebotomy position but will hire you as a receptionist or a “donor support tech” then whenever they want to they’ll either promote you or have you be in competition with other employees to be hired as a phlebotomist.
Management is an absolute joke... it all consists of former fast food workers who were somehow put in a position of power over others. Favoritism is rampant and it’s common practice to put employees down rather than bring them up. If you are looking to become a part of the management team you had better become friends and subordinates with the current management.
They don’t increase pay for cross training, becoming a designated trainor, and they don’t increase your wage relative to reflect new hires. Some people were there for years and new hires would start off higher than them. The wages they provide are not liveable and a joke compared to actual phlebotomist wages.
ProsIf you like low pay, rude donors and staff, and having no life outside of work THIS IS THE PLACE FOR YOU!
ConsPay, staff, work/life balance, hours, asking for help is frowned upon.
Receptionist | Bloomington, MN | Aug 11, 2019
Beware the people in line. Beware the reception management.
People go to CSL Plasma to sell their plasma. They are there because they want/need money and they want it now. Many are desperate. Some are too sick to donate. Some lie. Some just count on this as their regular income.
They don't like to wait. But before they can "donate" they have to answer a computer server, meet with a reception technician to get their vitals taken and have their blood tested to make sure they are healthy and make sure they haven't "donated" too recently or are homeless.
At this point, they can be stopped in the process at any point. It usually doesn't go well if that happens. Gang tattoos, drug marks, too overweight to have blood pressure taken, blood pressure too high or low, dehydration - all reasons for denial. Not good news for desperate people.
Then they have to stand in line to wait for an empty bed in a cold room (cold preserves the plasma) while a tech puts a needle in there arm to suck out blood, run it through a machine, separate the plasma, and put the rest of the blood back in. If that goes too slow, the "donor" is disconnected and they don't get paid.
I worked in the front answering questions from people who wanted to learn about what the process is like to computer errors, to screening (and denying) people before they got to the donation room.
My training should have taken 6 weeks. At 6 months, it still wasn't complete because the company decided to open a new storefront so those people were pushed ahead. We were shorthanded at our sto...more
Receptionist | Winston-Salem, NC | May 16, 2019
Not what I expected
The environment was not what I expected. The donors can be very difficult to work with, disrespectful and rude. Most employees including myself learn to handle and interact with the donors well. Once you learn how to establish a rapport, and understanding with the donors, the job itself is not very difficult. The difficulty lies in the lack of professionalism, both by coworkers, and management. Employees would curse, carry on personal conversations, and such in front of donors. Management would berate and belittle staff in front of donors. Management constantly found reasons to write employees up, but rarely, if ever compliment employees for good work. Management reviews discussed areas in which one is lacking, never what one is excelling at. Work life balance is a joke. Do not expect to have an outside life if you join CSL team in Winston Salem. They do not take anything you request, such as nights, weekends, days, etc into consideration. They submit the schedule and you are required to work it order else you face corrective action. The handbook states full time employees may receive two 15 minute paid scheduled breaks, as well as a 30 minute unpaid lunch. This MAY, being the key word as that never happens unless you are part of management team, or a favorite with management. Management picks favorites by who makes them laugh, not by who is actually working and producing numbers. Working at CSL is like working in a blood factory. They have production lines, and production mu...more
ProsPTO, Personal Holidays
ConsShortbreaks, No work life balance, no professionalism, HIGH turn over
Medical Assistant | Halethorpe, MD | Jun 9, 2019
The job is just as challenging as it is rewarding.
Being a Phlebotomist in this company was one of my most rewarding jobs. My co-workers became family and I loved the donors whom came into donate.
There were some problems at my center but our Quality Team and Management Team worked well at helping out their Production Team. I worked for the center in Glen Burnie, MD briefly and loved servicing A community outside of Baltimore, MD. All of my co-workers supported CSL’s vision to obtain purity and potency in our plasma. CSL Plasma was flexible with my schedule as I was working two jobs and raising two kids on my own. I had the opportunity to receive more money for my plasma upon completing my own plasma donation. (Be aware, CSL Plasma won’t allow you to donate two months after hire date and you won’t accumulate points on your IGiveRewards account.) When I had became ill CSL benefits were reliable with their medical claims. There are a ton of social coupons for when you travel or if you’d life to attend events close to home. Food was offered weekly for meals and snacks... That includes coffee!!! Yum!!!
Management had gotten overturned 4-6 times in eighteen months. Each turnover was stressful however my Center Manager remained the same and she is the most beautiful person you would ever met. She is stern, caring, and understanding. She’s also highly knowledgeable about running a blood center and works well with people of all color, creeds, and ethnicities.
I loved working for CSL Plasma.
ProsFlexible schedule, Genuinely cares for you, people naturally want to help others.
ConsConstant overturn of management
Senior Process Technician | Kent, OH | Nov 22, 2018
They really aim to rope you in and then treat any non-favorite employees as highly disposable...
They really want to get you in the door. I worked for a newly opened center where you weren’t guaranteed your hours if the center wasn’t getting the donors. They literally start deducting your hours sometimes down to 32. HIGHLY recommend avoiding newly opened centers at all costs. The favoritism is out of this world. The management is CLUELESS. Simply put, the management is veteran workers of 20+ years that have become bitter with their lives and somehow equally unknowledgable of the work at the same time. How does that happen? They want to keep you under 40 hours so they can avoid paying you overtime and at the same time work you to the death by purposely understaffing. You don’t set your schedule and they are extremely unflexible about it. You alternate working all national holidays minus Christmas day. The drama is at astronomical levels. The thing about having to clean/stock areas unrelated to you is true. The management won’t help, which really hurt the culture. Assistant managers had to be coaxed to help. Promised benefits that fell through at the time of request. The list GOES ON. -10/10 AVOID AT ALL COSTS if you value your personal life and mental/physical health. I’ve had many jobs in my short life and this was by far the worst.
ConsPoor work life balance, favoritism, racism, poor management
Receptionist | Greensboro, NC | Jun 8, 2019
Unorganized, Horrific Management
For me, my reasoning for quitting CSL is due primarily to management and their lack of care for employees. In the MONTH that I have been working here, not only did a donor threaten me, but another donor brought a gun threatening to shoot. Since these incidents, NOTHING has been done. No security hired, no talks and/or presentations on safety, nothing. I’m not even sure it was properly reported to corporate. The managers are behind code-protected glass so to them, it isn’t a big deal. Time and time again in my few weeks being here I’ve been shown why the employee turnover rate is so high. This is the lowest I’ve been paid since I was SIXTEEN. And not for nothing. There were times when I was the only tech out on the floor, I handled it. No recognition, whatever. Most management doesn’t know how to talk to people and are paid way too well compared to what they actually do. I plan to call corporate and demand they do something about Greensboro site 117. The only way they hear you is if you threaten their pockets.
Employees love to keep up a lot of drama and gossip as well. I can deal with that. I went through high school before. One in the same.
The kicker for me was Management. If you were ever thinking about working at this particular site, I’d caution you to run for hills FAST.
ProsMedical Experience for Beginners
ConsTerrible Management, Bad Tempered Donors, Drama-Loving Employees
Senior Laboratory Technician | Longwood, FL | Apr 25, 2019
This Place was Only A Little Better Than Biomaterials USA/Grifols
I trained and opened a new center in the Longwood Florida area for CSL. My opening center manager and staff were excellent and so were the corparate trainers, however after our first FDA audit, things started going down hill dramatically!! The district manager who was over seeing our center started telling our center management to mess around with our already "set" working seduchles and this ended up affecting me and the rest of the reliable staff that had kids that they had to drop off and pick up from daycare, we start loosing staff to this. Then our awesome center manager was made to quit by this aweful shrew of a woman district manager! Then lower management, who were were all crossed trained in different areas of the center started REFUSING TO COME OUT AND HELP COVER EMPLOYEE'S 30 MINUTE LUNCH BREAKS!! THEY WOULD PURPOSELY TRY TO ACT BUSY IN THEIR BACK OFFICES SO THEY HAD AN EXCUSE NOT TO CONE OUT TO HELP THE EMPLOYEES OR TO HELP COVER BREAKS!! My advice to you is, if you have kids and a family don't work here, it's a complete waste of your time, go back to college and get a real medical job because most of what you learn here will not help you get your foot in the door at a hospital or a doctor's office anyways!!
ConsStaying late because of donors walking in the door before the center closes, IMMATURE MANAGMENT