One job I regret leaving!!! Please read if considering to work for horseshoe!!
Work was more then your typical work day it was something I look forward waking up and going to everyday. I can honestly say this is the only job I have ever regret leaving and that's not an exaggeration!! It wasn't just the job it's self that was so perfect but it's the team you get to work with everyday. They treated me like family more then my own family did. Regardless of the situation each and every one of my team mates were there for me whether it was a issue at work or even at home. The manager is hands down the most amazing manager I have ever worked for. She stayed focused on our work and did what ever she could do to keep our team on top. Whether she knows it or not she definitely had a huge impact on my life and how I view things (in a good way). She always gave great advice and willing to work one on one to help us be better at our job and it wasn't ever about her it was always about us. What I loved the most was that when you did something good you were recognized and rewarded. Most jobs you bust your butt hoping to get a raise but in reality you were never noticed. If your wondering how the pay was well it's not the worse and wasn't the best however you work hard continue to improve, show that you love what you do and are very thankful for having the job, hard work pays off. Always room for advancement you just have to show that you want it because they don't just hand it out to whom ever. I let the thought of higher pay get the best of me which is one of the
ProsThe pay, advancement and learning opportunities, benefits, food and one giant work family!
ConsThe weird hours of the shifts and some of the employees negative attitudes.
One of my favorite casino A/V jobs (20yrs in Reno). But the extreme level of cronyism & favoritism in AV Dept was worse than the $12/hr pay! It was pretty bad.
It was as if that Dept. was run with the intention of making its technicians feel like they're of little to Zero value & that at any moment they could lose their job or be on "thin ice" if you didn't play along with a "certain few" employees. Mind you however, those certain few employees are not management. Instead, there is really only one senior technician (whom is kinda an awful person. Crude, vulgar, 2-faced etc.) that seems to have considerable sway there. Also, if you work in the concert Dept. you will likely be last in line for hours & fair treatment if you happen to lack a "particular last name". Which, strangely, is quite a popular family name in that Dept.
When I worked there, the dept. Was ran by a really nice manager whom had the unfortunate propensity to sweep serious problems under the rug (both major technical issues as well as conflicts between techs or other dept.'s employees). This behavior is especially disastrous if your Dept. is responsible for MAJOR entertainment systems that affect every other Dept. on property. If one of our systems fail, EVERYONE noticed immediately (the general public, general managers, Casino Owners, everyone)!!
Needless to say, if you work in this Dept. You were responsible for A LOT of VERY important systems used for presentations, promotions,
ProsAmazing, all you can eat lunches for $2 & free salad/desert all day!! Fun awesome place overall!!
I can say I both loved and hated my job working for the Tropicana Laughlin. A typical work day was fairly easy and merely consisted of answering phones, booking/canceling reservations, working with 3rd party companies such as Expedia and Booking.com and checking player's offers.
I learned a lot of patience dealing with customers in that job because you get a lot of people who get angry with the fact they don't have comp offers or their offers are blacked out on dates they want to come. Working in a casino town that's right along the river, our summer season sells out quite quickly with all the people who want to come down and play on the river so you can imagine how many callers are upset with sold out weekends and blackout comp dates.
Management was both wonderful and poor at times. My manager was very great about working with me and my schedule, changing days off when I needed them and working with hours that best suited us both. The downside, however, was complaints about fellow co-workers, when situations should arise, were often ignored. At one point in time I eventually had to step above my manager's head and speak to someone higher above about an issue I was having with a fellow employee verbally harassing me. It was a situation that could have been easily handled and ended up more problematic than it needed to be.
For the most part my coworkers were enjoyable to be around and were mostly friendly. It was easy to get along with those that worked there to a point w
ProsAlways room for advancement, Free EDR, Paid breaks taken on property, Paid holidays for full-time employees.
Management rules this place by fear. Each day there are "new" performance standards. This job is supposedly booking hotel, dining, show and "gift" reservations for members of the total rewards program. In reality, if you don't get enough callers to sign up for a Visa credit card, or be transferred to Wyndham for a time share presentation, you will be labeled as a poor performer no matter how many hotel room reservations you book, or how much positive guest feedback is received. Zero job security, long time employees are not valued. Call center with a "point system" for attendance. Returning from a break 1 minute late, no matter the reason, is 1/2 point. A one day sick call out is 1 point. There are no "excuses" not even a doctors note. Agents constantly come to work very ill, fearful of losing their job and pass their diseases along to the others. With no assigned seating, germs are passed everywhere. You are only allowed 12 points in a 12 month period, so it's easy to see how quickly agents can lose their job. Computer and phone systems crash on a daily basis. The employee is also penalized for this, as you are required to go into a computer problems status that also counts against you and lowers your adherence below acceptable levels, through no fault of your own. Management constantly promises new computer equipment which never arrives. There are workstations with out of service dates from 2013 still hanging on them! Employees are constantly threatened with losing their
ProsIt's a paycheck
ConsLow morale, call center full of chaos, bottomless pit you will never be able to transfer out of
My personal opinion of this company is that they are union based at my location 1st off, but paint bad pictures about the union representing you from the start, so that you won't defend yourself when mess hits the fan. So I will say the PTO and benefits are great, but this company goes through a lot of management, and there is a lack of communication along with a lot of blame placed on the wrong people.
I was an employee who came in every shift, busted my butt for almost 3 years, and stayed late to help out and even come in on my days off... but was never one time thanked for my hard work even once by upper management. HR is a joke in handling issues involving employees as they will falsify documents if they really want someone gone... they'll collaborate and stick something on you. They abuse the system with evaluations on employees to get them out the door as well.
There is a lot of shady things that go on behind the curtains they don't want you to know on the F&B side of things.
They seem to always ignore calls when they suspend employees or claim they will investigate fairly on issues,but never do. (FYI-ALWAYS track your own call outs/points) As employees have been terminated and reinstated once they realized points had error in them. I was a victim, along with a few other former employees of harassment and nothing was ever done about it, and was always punished for coming forward. (Retaliation in small unfair ways) I ask you if you really want to work here, is this t
ProsDecent pay, Good dental/vision care, Union based
ConsPoor Management, No Fair Treatment, Herassment issues
The worst experience I've had working in the Hospitality/Casino Industry
My experience was so unfortunate here that there were several times I honestly didn't want to return to work. I felt as though I was being harassed, discriminated against to the point I left most nights frustrated, under a lot of pressure and stressed out.
Working front of house assisting VIP guests was draining and most times stressful on a daily basis. The hardest part of the job is dealing with demanding, sometimes aggressive, condescending, guests.
What's worse is working for a manager that doesn't know their job well, doesn't know how to effectively communicate with staff, doesn't work as a team with the staff but remains in their office during busy times, threatens and reminds staff that they're (and I quote) "Lucky to have a job" and denies just about any and every "time-off" request known to man.
I have several years working in the casino industry and I've NEVER had any negative experience with the exception of Caesars. The only enjoyable part of the job is the co-workers and the tips made. The turnover rate is extremely high with an average of 1 to 2 people quitting in the department per month and moving on to better positions outside of Caesars!!
The morale is low due to the continuous write ups by management, the constant micromanaging, the added responsibility but no increase in pay, being required to perform duties outside of front office duties and lastly not being properly trained or brought up to speed on new policies or procedures that will affect the
ProsWorking with some great people and making tips.
ConsLack of recognition, poor management, increased responsibility, low morale, negative work environment, lack of proper assistance from HR.
My job entails giving creative direction and copy for our art on our mail pieces, and segment the data based on qualifications for each individual event or promotion.
A typical day starts off with answering emails and prioritizing my day. I like to get the art started for a job first due to the amount of time that can take with our studio. Once that has been entered, I create a matrix to work from using specified criteria given, build the offer, and segment the data. I send the output to my superiors for approval that the data was pulled correctly. Once I have that, I send the data to the vendor for them to review the data and start working on that until the art is received. Once I receive an art proof from the studio, I review it and make necessary changes. My superiors and property marketing also review it and inform of their changes. After art has been approved, we send this to the vendor so they can start production. The vendor will send us proofs with the guests information and offer from the data they have received, and we proof that as well to ensure there are not any errors. When everything is approved, the vendors ship out the mailers for delivery.
I have learned a lot from this company in six years. I learned the importance of how one bad experience can affect the perception of a business as a whole. I have learned how to communicate effectively with all counterparts to achieve one goal efficiently and accurately. Also, I have learned how to display professional
ProsFree lunch and free tickets to concerts sometimes
Work in and exciting and fast-paced environment. Deal cards to guests. Show-off to get people's attention in the hope of getting them to sit down and stay/play at my table.
Learned how to manage multiple personalities while keeping my composure at the table.
Management at a large corporation can wield a lot of power. They would rather dictate than collaborate with front-line employees. Management does not do anything about bullying that goes on between co-workers. They turn a blind eye as if everything is alright. Management lays out expectations of it's employees, but is more interested in playing head games, rather than functioning as a well-run corporation.
Management is more ambiguous in terms of the rules that need to be followed. Workers get punished for breaking the rules, while at the same time are not aware of the rules to begin with.
If Management expects us to follow the rules, they need to be spelled out specifically, otherwise, it is an unfair to ask employees to do things a certain way, without knowing what the specific rules are. As a result, there is lots of turnover in the company in every department. In the table games department, we are operating minimally with maybe 40% of the dealers needed to actually make money for the corporation.
Co-workers are fine, even though we have our differing opinions on how to get things done.
The hardest part about the job is that it is ultra-competitive. Dealers can be laid off or replaced instantly,
ProsFree lunches, early-outs, employee discounts, etc.
Nothing wrong with Caesars, but the pool is under a crisis right now and I want out.
I love working at the Caesars pool. Some of the coworkers there are great to work with and I like my management. This year has just been a roller coaster for me. I have felt exhausted and uninterested to come back to work recently. I feel like I'm the only one that works really hard. I feel like I don't deserve the kind of pay and treatment of my schedule that I've been getting. This manager, before he was suspended, pretty much destroyed the pool. People are working five days and 8 hours a day, instead of four days and 10 hours. I have had weeks where I worked six days in a row, even seven! I just can't deal with it anymore. This manager fired too many people way too easily. We are dangerously understaffed. I was working the opening shifts earlier in the season, but then I started taking summer classes. This changed my schedule to closing shifts. It was manageable at first, but once that manager made me close on the weekends and five days a week, I was very upset. I felt like my seniority didn't mean anything. I have more seniority than all of the lifeguards at the pool, and he gives me the worst schedules. I also just can't bear the heat outside. It's fine when I'm in the water, but having to clean and close the pool under these temperatures sucks. I sometimes regret coming back for a second season. There was no drama, no issues, and was just chill last season. Also the fact, that one of the newer lifeguards got the lead position instead of me is honestly insulting. I work
ProsFree lunches, some coworkers, management, benefits, discounts
ConsSome coworkers, this one manager that's now suspended, heat, closing shifts, dangerously understaffed
Terrible work experience 300% turn over rate, not fair to employees
If I never set foot in a Harrah's property or their affiliates again, I'll be happy. The management uses no sense in determining values except protecting the higher echelon's high salaries and benefits. I put in nearly 13 years. of dedicated service participating in extracurricular activities. I protected the company as an EMT/Security Guard saving them thousands in fines by catching minors trying to sneak in, treating as an Iowa Stated certified EMT both guests and employees. I made 6 saves never having a guest die on property. I participated in asinine promotions like Everyone Greets Everyone which was more irritating than helpful. We were told to have fun but constantly reminded we were under the watchful eye of Surveillance. There was no privacy. For all the value I was alleged to have I was terminated by a slip of the tongue. After commuting 2 hours a day through all kinds of weather I was let go for a supposedly minor infraction to their precious set of policies which Supervisors broke all the time. I know through our Security Supervisor and Security Lead Officer in discussing the poor rate of pay advancement ( I once went 3 years without a raise) that our Security Manager stated it would be unlikely due the fact our General Manager and Assistant General Manager thought it more cost efficient to get rid of people like me who had gained a few extra dollars and full benefits in favor of constantly establishing a turn over rate of new employees paying them less
ProsFree lunches, although cold. Good benefits
ConsJust about everything else. Condensecion, the ever threat of being fired.
Questions And Answers about Caesars Entertainment
What is the interview process like at Caesars Entertainment?
Asked Jul 6, 2016
had 3 interviews like any other job that has different department managers.
Answered Apr 26, 2022
The interviews are panel based and then you're given a one-on-one with the manager of the department you're applying to. It's very interactive and an interesting way to screen employees.
Answered Jun 19, 2021
What questions did they ask during your interview at Caesars Entertainment?
Asked Jun 19, 2016
What has been my greatest accomplishment in life so far?
Answered Feb 23, 2021
All interviews are a standard approved set of questions for each position. For entry level it will be general screening question about ability to get to work on time and relevant other work experience. Other back of house jobs will involve questions relating to the job.
Answered Jan 26, 2021
If you were in charge, what would you do to make Caesars Entertainment a better place to work?
Asked Mar 3, 2017
Longer breaks, better attendance policy, HR department with realistic hours to help employees. Increase pay. Real cash bonus for employees and not credits for a fake amazon store.
Answered Dec 19, 2020
Shut it down and start over
Answered Nov 3, 2020
How would you describe the pace of work at Caesars Entertainment?
Asked Dec 14, 2016
Answered Apr 3, 2021
Depending on where you work, it is a casino/hotel so it is always busy. Holiday weekend, it’s crazy!
Answered Feb 3, 2021
What benefits does Caesars Entertainment offer?
Asked Sep 5, 2016
Healthcare, dental, retirement and 401k
Answered Jun 19, 2021
None. They have no real insurance. That they do have if a pathetic discount program where you have to go to health seminars