If your a sales professional look at another company.
Starting this Job takes you back in time where everything is done on paper. The sales staff is so untrained few knew how to enter in customers info into "SalesForce" so they had a supervisor input all customer data. The top five salespeople were spoon feed internet leads and very seldom would take a fresh up at the door. So evaluating you with this group was impossible since the few were playing by different rules. Getting hired seemed professional but the product training was non-exsitent you were are on your own. You are on your own to learn most everything there is no HR, No trainer. The first day they send you out to shop the competition. The second day they have you watch a video on their selling process. Then you are ready to sell RV's.
You are on an up list and top five were always every day 1-5 before you. The day you start the opportunities are stack against you. Expect hours of time waiting for a customer paid a minimum wage $8.75 hr. I was fortunate that I sold enough in the 4 months that only my first week was hourly. But there were many days I only was able to talk to one customer.
Expect that the more customers you help the lower you are in the ranking. The longtime salespeople understood to prequalify the customer watching the kind of truck they pulled up in or if they were a couple. They were so privileged they could say "I am busy" and still stay on top of the list, if you as new salesperson did that you are put back to the bottom. So if you got an up
ConsThe benefits are meaningless since your a short term employee.
This is my first commission only sales job. I'm almost 50 so I have similar or applicable skills that made me a good fit. The money for less then 50 hours a week is great! The stress is low. I love that if you're willing to work and not hide somewhere on the lot or office, you are in control of your income. Similar to owning your own business. My GSM has been a great support. He's a very kind and patient person, and always lends me support. Like any job your boss can make or break it.
My three big dislikes are, #1 personal time off #2 customer service complaints, and #3 not good store specific training.
Sales people have no set in company policy time off; none, no vacation, personal time etc. I'm ok with not being paid for it, but time off rules should be stated in our company hand book. Also, never having two days off in a row, unless trading or asking for it, makes it hard to even have an over night trip.
Customer service complaints make me crazy! As a sales associate I try very hard to make sure my customers are happy. That's hard to do when there is NO training in giving good customer service from the service department. Almost all of our poor service complaints are on the service side. I constantly have to get involved in transactions that aren't mine in order to ensure customer satisfaction and their return to us. The company would be good to understand that it's much easier and cheaper to retain a customer than it is to gain new ones.
Lastly, although there was
ProsCompensation, Good benefits, Casual work environment, Only dayshift hours
ConsPersonal time off, Customer service training, Lack of applicable training
Please read this review before applying to Camping World of Chattanooga, TN. During the interview process they will make sure to tell you how great the company is and how you will advance through the company. What they will fail to mention is that getting memberships from customers is your number one priority. When you begin to work there, your first 60-90 days you will be the mangers favorite. You can’t do no wrong. Once they find your flaws during those 90 days is when the tide will turn. You will find yourself in a position to where, no matter what you do, it is wrong. If you talk to long to a customer, get caught talking to a coworker your in trouble, or if your found to be talking to coworkers near the cash registers your in trouble. Mangers walk around the store once they leave there office trying to find an associate doing something wrong all the time. Next you’ll find yourself caught up in a rumor mill before to long. And once your part of a rumor, people will say and do anything to attempt to ruin your reputation. Mangers will micro manage you all the time on tasks. Mangers do a poor job of discipline with employees. Some employees will abuse the rules on a weekly basis and receive multiple write ups with no threat of termination. You will also learn that no matter how hard you work, the store only cares about you saleing memberships to customers. Reason being is the store mangers are affected with the low sale numbers and they also receive bonuses as the sale of mem
ProsBenefits, Paid Time Off
ConsPoor management, Lies, Hostile working environment, micro managed, rumors
Has the potential to be a good place to work, but there is a lack of leadership.
I worked at Camping World as a lot porter for almost four years. Overall I enjoyed the job, however I rarely had help even though there was supposed to be two full time porters. I would go months at a time taking care of the entire store myself.
The more reliable you are the more work you're expected to do while other hourly employees are allowed to basically hang out and do very little.
Other employees constantly try to pawn part of their job off on the porter, because they don't respect the work you do, and they think you're there to be a servent.
The first couple of years I spent a lot of my time helping sales people set up campers to show or getting motor homes for test drives, because the sales managers didn't require the sales staff to know anything about the very product they were selling...... some of the managers knew very little themselves.
And of course most of the sales people took full advantage of the situation and didn't bother to learn anything at all, because they were never required to.
It all goes back to a lack of accountability, laziness, and poor leadership. Some Managers at that particular store were out for themselves, and were quick to point fingers and blame someone else when they screwed up instead of taking responsibility and taking measures to ensure it didn't happen over and over.
If you apply for a porter position make them give you a clear cut answer as to what you're daily responsibilities are if you don't get clarification on that you will be
ProsLunch on most Saturdays. Somewhat flexible scheduling.
ConsLack of leadership, average health insurance, no bonus for porters at all. Understaffed on some positions, expected to do work not related to your job. Poor communication between sales and service.
My employment started well, but new management came in as well as the third pay change within 8-months! Along with his change came a lack of communications, very poor leadership/management of personnel, a lot of customer complaints and perhaps the lowest pay scale for the industry. Advancement is nearly non-existent. Very little to no incentive to reach sales goal(s).
Forgetful. Lazy. Complacent. You'll find the management team (sales) often too busy with corporate directives to effectively lead and manage personnel. Consequently, things get out of hand quickly with employees having to put out the fires. Management has zero accountability for their own failures. Corporate wants "yes" management!
Within the last year customer complaints became a daily issue. Whether the delivery process was far behind time schedule or missing parts and/or mechanical complaints with new units during delivery was an absolute embarrassment! Constant unanswered or returned phone calls from the service or parts department eventually end up on your desk from angry customers.
Accountability- virtually nil! Unless there is a HR complaint of substantial substance you can expect to stay employed. People are constantly late and free to come and go as they feel; which, ensures those with work ethic pay the consequences of having to pick up the slack for others on a continuous basis.
The regional corporate office is located in Layton, Utah. There is very little communications bet
Interviewed was told how great the place was to work, owned by Marcus Leonis(The show "The Profit" on TV) and so on. Earnings to 75k/year. Showed up first week, shadowed another advisor who leaving in a week...was helpful at times, but no real training to speak of. Luckily I had 20 years of advisor/manager experience from previous jobs to figure it out. It all sounded good until my first pay check was 200.00
I questioned it of course since this was touted as a 50-75k yr job. Was told they would resubmit and I would get 800.00 more. Never got it. My wife said quit on the spot, but I have never done that. In the 3 months I was there, never saw more people in sales and service exit the doors from the GM on down and more hired. A handful of techs fix 80% of the RV's. The others goofed off or broke more than they fixed with no accountability. You would try and find tech, eventually find 3 or more techs lounging in someone's 400k motorhome when they should be working. Manager did nothing to them. You are scored on customer satisfaction which you will never achieve there. Customers were livid at how long it took to repair their RV's. Many were stuck there until the motorhome was fixed, having to stay in a hotel. No sense of urgency. Typical day-start at 8:00, Techs drink coffee until 9:00, then everyone takes a break at 10:00! Everyone goes to Lunch at 12:00-1:00, smoke break again at 2:30, techs stop work around 4:00, we were there until 5:30 An absolute joke to try and get any p
ProsCouldn't think of any
ConsSee description. Most laxed place ever. If you are lazy, please apply!
Retail Customer Service Representative | Englewood, CO | Jan 30, 2017
Stable place to work, not enough pay
The company culture is very unique. In a good way. There is no restrictions on the ability to go to another position or department. Once full time, you may apply at any time for another position. In Retail Customer Service, we handle corporate complaints. It's a small department, and it's a little bit different than the bulk of the positions within Camping World/Good Sam. Lots of opportunities are out there whether you are looking to be in sales or in customer service. Good work/life balance and the people here are amazing to work with. Including the management team and also the call center director. The downside, at least in my current position is that we do not get paid enough and there is really no ability to make more money as there is in many of the other positions here. Also, we do not have the ability to do anything more than reply and send complaints over to someone who will ultimately do nothing to satisfy the customer. The CEO has a show on MSNBC called "The Profit" where he councils struggling business owners and helps them to run their organization more smoothly. In my opinion, he needs to look at his own company at the dealerships for Camping World and fix the issues within his own company for the customer before trying to fix someone else's problems. Also, benefits are too expensive and no more than I make, I could qualify for Medicaid. So, no point in paying so much for coverage.
ProsOpportunity for advancement. Friendly and helpful Management team/Very encouraging
ConsPay/Benefits/Lack of ability to resolve issues.
Decent place to work-if can afford to not make money
Pay & benefits
Low pay. Start as a temp, decent pay. When you become permanent, you get a pay decrease, and no commission the first month. How is anyone supposed to be able to afford to live on such low pay?
Job security and advancement
I haven't worked here long enough to utilize job growth, but the management seems to encourage growth.
Drags their feet on responding to emails. My direct supervisor is amazing and super supportive. I could not have asked for a better supervisor.
The only positive experience I can comment on is my supervisor and leads. They are amazing. I wish I can say the same for the management team or CEO. You will not be rich working here, you may not even make enough to pay your rent. You are not allowed to hang up on people, which sounds reasonable, except when you get the verbally abusive customer. Nope, you have to sit there and take it....or you will be in big trouble. Forget getting a commission for the first 4 months. You don't get a commission as a temp, and if they decide to make you permanent on time (which I'm currently on week 3 past my "rollover date"), you have to wait the second month of being permanent before seeing a commission check. There is no communication between the different departments, and good luck if you need to change your schedule.
This is a good job for someone that doesn't have a lot of bills(rent, car payment,etc)....or wants to work to death to bring a little extra money.
If you're like me and ha
Retail Assistant Manager | Cocoa, FL | Jan 13, 2013
Fun, Ever changing, busy
A Typical day at camping world would start out very slow, around 7:30 I would come in count the safe, count all three registers and make sure everything balanced. After this I would clean and straighten up the store. Around 10:30 the customer flow would pick up I would check people out at the registers and I would try to sell Memberships to the customers. The day will continue on like this until close and then on the days that I was the closer I would re count the safe make sure that it was at te amount that it needed to be at then I would close down one register at a time until we were completely closed and the last customer was rung out. All three tills needed to be at a set amount, I had to deposit the extra money in the deposit bags and then place the bags in the safe along with the tills. Once the money is counted and everything is balanced in the computer system I run the daily reports and send them to my general manager. then I would proceed to Lock the store up and set the alarm. I have learned a great deal from this job. I know how to count money and make everything balance, I have learned a lot about customer service and people skills. I know how to run daily reports and how to set up a store and follow a planogram. The hardest part about this job Is being able to stay calm and keep my patience with a frustrating customer. The most enjoyable part of my job is meeting the people and solving a problem that they are having.
Prosmaking some commission, going to good sam shows.
In my 2 years (and 2 roles), at Camping World of Davenport, I can say I was often frustrated from a Corporate stand point, with frequent changes, however, this is common within a new & rapidly growing business. I can also tell you that I worked with some of the most amazing people I have ever met. I leave this location with several life long friends. These people often have their hands tied, due to Corporate standards.
It was hard work, it was frustrating, it was at times unorganized... but this is also a location that was owned & operated by a local family for 60 years, prior to CW purchasing it... During the last 2 years, there have been a lot of changes & hiccups in this new store, finding its way under new ownership, I'm sure anyone can imagine that.
This store & its staff are a family & it HAS to be that way, as each role is so heavily dependent on one another.
In reading the other reviews, my response is simple... You get what you give.
I learned so much at this location, both from a personal, as well as a professional stand point. I was given opportunities to better myself at this location. I was treated fairly at this location. I am leaving on a good note.
I would recommend working here as long as you have the drive to work/learn, remain positive & come to work each day with a fresh slate.
I worked directly under several managers within Camping World, both in sales & service that I have great & open relationships with. I appreciate their guidance
Prosawesome staff, caring management
Questions And Answers about Camping World
What is the best part of working at Camping World?
Asked Feb 3, 2020
The riding trails, the water & community ♥️
Answered Jul 8, 2022
For my position, the best part is having a great group of bookkeepers that are helpful and supportive.
Answered Jul 4, 2022
If you were in charge, what would you do to make Camping World a better place to work?
Asked Sep 26, 2018
Honestly I would listen and I would provide any help or information needed to help a individual employee or customers concerns and or questions
Answered Feb 7, 2022
Wipe the slate clean of all the GM's followers and family! Give incentives for a job well done! Hire people that wanna work! Be a great GM to everyone.
Answered Jan 1, 2022
What advice would you give the CEO of Camping World about how to improve it?
Asked Sep 11, 2017
Look at each Camping World location and the turn over. I know for a fact the one I worked at had a lot of people leave because of poor management and pettiness. Dont just focus on customers but employees as well!
Answered Jan 1, 2022
Stop putting your two cents in for other companies that are failing and fix your own. The show he puts on for the camera showing he cares about the company and the employees is so fake. The people in his own company steal from him, they make up their own rules, cheat their fellow coworkers, cheat on warranty work, lie to customers, cut corners causing safety issues. The list goes on and on and the CEO keeps filming and editing.
Answered Sep 23, 2020
How often do you get a raise at Camping World?
Asked Dec 1, 2020
Answered Aug 16, 2022
Twice a year
Answered Aug 15, 2022
What is a typical day like for you at Camping World?