Charles Schwab

Working at Charles Schwab: Company Overview and Reviews

Charles Schwab
Charles Schwab
1445 reviews
Charles Schwab Ratings
Average rating of 1445 reviews on Indeed
3.9Work-Life Balance
3.8Pay & Benefits
3.4Job Security & Advancement
Westlake, TX
$1B to $5B (USD)
Banks and Financial Services

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Charles Schwab Reviews

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Overall Reviews at Charles Schwab

Registered Representative | Denver, CO | Nov 30, 2020
Used to be a financial services career. Now its a call center job.
Schwab has changed quite a bit over the last few years, moving away from the things they tout in their pitch to potential employees as "total rewards" they previously used to offset their lower than average pay for the registered broker role. Gone are Chairman's Club, gone are decent medical benefits, gone are decent bonuses. Gone is time away from the phones. Everything has been replaced with incremental performance rewards, lateral moves touted as "promotions", and junk add-ons (think prepaid legal, HSA plans, and supplementary insurance plans, discounted grubhub, etc) The role is now exclusively "answer the phones". Your worth to the firm is your metric. There is very little in the way of advancement opportunities outside of 1)become a manager, 2)go to the branch, or 3) lateral move into another phone based client service role. The lag at Schwab in taking a proactive approach to technology upgrades and contingency planning has led to a mess during the pandemic, including many high profile outages due to phone and website failures, and a training dept. that was not prepared to onboard/ train remotely. This has led to higher call volumes, less people adept at taking the calls, and strain on the network. All the stress of this has led to higher turnover, which has led to Schwab hiring people who are outside of finance and are only taking the role because Schwab is one of few employers hiring. These people then leave as soon as they get a new role in their desired fie
ProsDecent pay, Some limited benefits
Conscall center role, declining benefits, frequent leadership changes, focus on phone metrics only, technology challenges
Financial Consultant | Chicago, IL | Jan 18, 2022
Place to get licensed, get experience but don't expect a Career.
Expect to manage internal issues continuously, grow your business and continually deal with less support. It becomes a hamster wheel that as you stay longer, spins faster and faster. Your clients will lay their whole trust in you the entire time and management will continually test you to not put their best interest first and sales metrics before everything. If it wasn't for the relationships I made with the clients and the burning desire to protect them from the firm, I would have left a while ago. There needs to be a heavy internal audit within middle level management to really establish whether they are cut from the old age - "sell at all costs" and if they are of that mentality replace them with coaches that are truly focused with putting the client first and generational wealth planning. Not once (and I have been through 5 managers now) have I been coached on wealth management process but continually asked - "what is going to close more deals", "How are you going to scale your business to make the firm more money." The right coaching would be - "lets talk about how to manage the estate planning process with your client and effectively work with attorneys." OR "Lets talk about a clients tax return, how to look for areas to add value and whether or not municipal bonds may be a fit for a client." The belly of the workforce (5-10 years of service) is leaving in droves and this is going to greatly affect the client experience. Pros: You are afforded the opportunity to
Prossee review
Conssee review
Senior Relationship Banker | Orlando, FL | Sep 24, 2012
Horrible Company to Work For
There is no consistency in management. If you have a bad manager, you might as well quit now, because you'll have a hard time getting out of the position you are currently in. Schwab freely admits that their compensation is below the market. Their benefits are awesome, and that is about the best thing I can say about them. Promotions are pooled, so there may only be one or two available to a group of 50 employees or so. If you don't get the promotion, about the only pay increase they will give you is the 2% COLA. Bonuses are pooled as well, and it is up to each manager to fight for a larger slice of the pie for their employees. Again, if you have a bad manager, your bonus will be next to nothing. And your manager will tell you there was nothing they could do about it. If you happen to do well, and earn the Key Contributor award, then you'll get a bonus - stock options and restricted stock - that it takes YEARS to actually get. Gee, you did a great job. Now you have to stay another three years to get what you've earned. As a "Relationship Specialist," you are put in a training class that teaches you little more than there is an exception to everything, and every team does the same procedure differently. You're supposed to go above and beyond to service the client (advisor) but inevitably the answer is no, we can't do that. Once training is complete, the expectation is that you've learned all you need to know to do your job. Not by a long shot. Policy is vague, and in some c
Prosbenefits package
Consjust about everything else
Help Desk Analyst | Phoenix, AZ | Nov 24, 2020
Great place to work if you love call center jobs
I started at Schwab when the pandemic was just starting, so my work experience has been entirely from home. Schwab was quick to transition most of its employees to a remote environment due to the pandemic, all while ensuring the employees had the proper equipment to work comfortably and efficiently. They provided us multiple monitors, company-issued laptops, and other necessary accessories. The colleagues on my team and my colleagues are great. They are always supportive, and constantly make themselves available if you have any questions which is crucial in this virtual environment In my role, the job is simply taking inbound calls from clients all day long, troubleshooting their technical issues with our website, mobile apps, or trading platforms. If you have great customer service skills, and are good at dealing with frustrated clients over the phone, then this job is for you. Additionally, since it's a technical support role, you are not required to obtain any licenses although you are welcome to pursue those if you wish. The pay is great. I honestly thought I was going to be getting paid less when I took the job. Benefits are also great, and the job has a wonderful work-life balance. If you are good in your role, then you can advance quickly here. The opportunities are definitely plentiful. The cons of the job are mostly with two things: the training and adherence metrics. Training: Even if you are in a tech support role, Schwab still puts you through a 2 week con
ProsGreat support system, pay, benefits, opportunities for advancement & work-life balance
ConsThe training and call metrics
Service Associate | Richfield, OH | Oct 23, 2019
Not what they seem...
In the beginning, Charles Schwab was a wonderful culture and seemed like a great place to work. However, the stipulation that requires you to pass the FINRA SIE, Series 7 and Series 66 exams are extremely difficult. I was able to pass the SIE with my first attempt, but was unable to pass my Series 7 exam after two attempts (I got a 68% and 65% on my attempts and you need a 72% to pass). After I failed the series 7 the first time, the entire atmosphere changed at work. My managers were no longer offering help, my co-workers looked at my fellow new hires (who also failed their first attempt, 4 of us failed out of 5) and me as if we were complete morons. Everything that gave me a positive vibe before the exams instantly changed after that first failed attempt. Also, the job itself is taking high volume phone calls about participant 401k accounts, so they have specific metrics that you have to be within. For example, they don't want any one phone call to take more than an average of 10 minutes, but when it takes 3-5 minutes to get someone verified and then get them logged into their account, that 10 minute window came up quick! All it took was one elderly person who needed 25 minutes of help signing into their account and your performance for the day was trashed. My manager had told me time and again that I shouldn't worry about my metrics and focus on the exam material and studying. The only issue I had on the phones were my calls taking a little more than 10 minutes on average.
ProsNice Cafeteria and Building
ConsHigh pressure, High stress, Statistic/Exam requirements
Registered Representative | Austin, TX | Jan 1, 2022
Love the company, but the role gives me anxiety and bouts of anger/frustration
The role is 99% of the time phone calls. Clients can be difficult or demanding. If you're an introvert or get tired of talking to people you will feel drained all the time. I barely have any energy for people anymore; outside of work I just want to be alone. The worst thing though is the lack of resources. I have always excelled at every job I've ever taken. With this, it's difficult, no matter how hard I try. The training programs were hilariously bad, I would take copious notes during them and come out completely confused. We are supposed to answer clients using an internal Wikipedia of sorts but it's extremely confusing, dense, difficult to search through, ambiguous, and at times, incomplete or outdated. Often you're forced to fall back on asking for help via word of mouth, calling out to other departments or asking your teammates or friends and getting different answers each time. I never feel confident talking to customers and I'm always afraid to make a mistake which could jeopardize my licenses. There's too much at stake to stake your job on so-and-so's opinion. The metrics are super stifling. You have no control over that one called who just won't let you hang up. Then you've missed your break (penalized for that) and need to decide whether to skip it altogether (would be penalized even more for taking a break at the wrong time, even if you missed your scheduled one). Every second is measured, lunches are only 30 min, which is too short. People have figured out tric
ProsLots of opportunities to learn, generous holiday overtime premium, good benefits, friendly and wholesome atmosphere
ConsTerrible/inadequate training programs, lots of turnover amongst managers, lack of resources and help or coaching when you need it, exhausting clients, impossible frustrating metrics
Project Manager | Texas | Oct 23, 2020
Great potential but limited by management effectiveness and execution
I spent most of my time in Corporate Risk Management and here are my takeaways concerning my overall experience at Schwab. In many ways Schwab is a great company. I think the front line workers who interact with clients in the branch offices and the customer support people who interact with clients over the phone probably enjoy Schwab culture the most because they are the backbone of the organization and they are probably treated well. Additionally, Schwab is very generous to employees and bonuses are given quite liberally. They also give a free Sabbatical of 30 days to employees that reach 5 year tenure, so that's pretty sweet. Now on to the bad. From my experience in corporate risk management (CRM), the culture of CRM is quite terrible. Culture-wise there is absolutely no interaction between senior leadership and the lower level departments. From a business partnership perspective, there is abject bitterness between some of the leadership teams and risk management is not being conducted as well as it could as a result. Turnover within CRM is incredibly high compared to what I've seen in other companies and the anecdotal reasons I hear were mostly because of director level and upward leadership issues. Chiefly, people care about the work they do but leaders are a stumbling block to them doing what is right by the firm and its customers. In short, CRM is highly dysfunctional and the reason behind it is largely the leadership. It seems that there is a trepidation for leader
ProsGood benefits, generous bonuses, sabbatical, stock purchase
ConsLeadership in some areas is atrocious
Senior Compliance Officer | San Francisco, CA | Jul 1, 2013
Schwab was the best firm I've worked for.
I have worked in the financial services industry since 1984 and Charles Schwab & Co., Inc. was the best/my favorite employer so far. I don't know what the culture is like now, but I worked there in the mid 90's through 2005. The company's culture was great in the 90's. They are very client focused and do right by their customers. One of the things I loved about Schwab is that they were generous to employees at all levels, not just executive level employees - as far as stock option grants etc. If you were a hard worker, it paid off. There was a lot of opportunities there at that time because the firm was going through a growth spurt. At some point, the focus of the firm seemed to shift slightly (when Charles Schwab stepped down to Dave Pottruck) after acquiring US Trust, increasing client service fees and generally upsetting some of the smaller client base. But for the most part, the company treated employees well and offered good benefit package etc. - having left and worked for other firms after my time at Schwab, I look back on my time there and wish I hadn't left! They also offered a great "sabbatical" program to employees. After 5 years of service, employees were eligible to take a 30-day, fully paid sabbatical, this was in addition to and separate from vacation time. This allowed overworked staff some well deserved and much needed down time during the 90's when the markets were crazy. I had 2 sabbaticals while working for Schwab. That's a very generous benefit that I've
ProsOpportunities, sabbatical program, stock option grants, good company culture, client focused, good to their employees
ConsVery busy place, too many layers of management
Client Services Specialist | Berkeley, CA | Nov 20, 2012
Good place to start
I commute via BART and arrive about 45 minutes early. I open the safe, print clients' checks for the day and open the branch. I assist clients at the front desk with check and stock certificate deposits and operational problems as well as financial consultants with any problems they have, ie. submitting paperwork, compiling information, or any other miscellaneous tasks. I talk with clients and prospects about Schwab products, looking for sales opportunities. If there is a financial workshop scheduled for the day, I may present myself or coordinate another presenter. At the end of day, I print reports of the day's activities and close the branch. I have added to my knowledge of the financial industry, sales process, and customer service techniques, as well as working as a team with very different individuals. We have had some changes in management which have caused some adjustments. The financial consultants all keep to themselves and work in their individual offices, except when they have the occasional question. The support staff, myself included, leverage each other often and work well to meet clients' needs. The hardest part of my job is probably the compensation and the staffing. Rather than being awarded based on our own performance, the support staff's bonus is contingent on how the company performs overall, unlike the consultant bonus plan which compensates them on multiple factors. We have had staffing problems since before I started which can be problematic for cli
Prosoccasional free lunch, opportunities to learn
Consnot many holidays, staffing
Senior Administrator | El Paso, TX | Aug 22, 2017
Standard Operations Center
A typical day involved dealing with new account requests submitted via application or online that had errors of which could not be automatically handled. I was involved in the review team that would assist with this issues and help to overcome the obstacles. This could be as basic as reviewing a smudged number, to calling a local branch or client, or even involving third-parties (client's attorneys and lawyers) when required. The work seems very overwhelming when you first step in, but over time you will develop the means to handle the tasks. Management ensures that you are never thrown to the wolves, but will make sure that you are challenged and that you challenge yourself. I worked with a team of 15 others and was one of the more seasoned representatives on the team, which meant people would come to me for support and assistance. This is very much a team environment, where you never have to work alone. If you ever need help, there is always someone there to guide you. The culture at where I worked was developing, slowly but surely. As more people are hired, it will expand and develop even faster. Management has made a significant improvement over the last year I worked their, and morale has seen a boost due to this. The hardest part about my job was that each day will always bring a new challenge, and you never know what that might entail. Clients can be difficult to deal with when it comes to complicated situations, but that comes with every job. At the end
ProsWork Hours, Overtime Availability, Health Benefits
ConsHiring Process

Questions And Answers about Charles Schwab

If you were in charge, what would you do to make Charles Schwab a better place to work?
Asked Mar 31, 2018
Bring Charles Schwab back as CEO. Each time he has stepped aside the company strays from it's original core values. Currently, new staff in the branches are paid to move clients between investments...a clear conflict of interest.
Answered Dec 15, 2020
Better training
Answered Dec 6, 2020
What is the work environment and culture like at Charles Schwab?
Asked Aug 29, 2016
Micromanaged, clueless management, favoritism. Those are the 3 key words you need to know. Schwab's answer to this is a canned answer, "go look at our website" just tells you they scripted this a while back. Every answer you will get there is a canned answer.
Answered Mar 8, 2020
Mafioso: If you are an external hire or contractor & not welcomed as part of the "FAMILIA" & in the good graces of the "Godfather", the Saboteurs & Hitman... will make sure you are out.
Answered Nov 27, 2018
What is the best part of working at Charles Schwab?
Asked Nov 23, 2019
Answered May 11, 2022
Answered May 9, 2022
How long does it take to get hired from start to finish at Charles Schwab? What are the steps along the way?
Asked Aug 14, 2016
When i applied it took maybe 2-3 months to get an email saying theyd like to set up a phone interview. The interview was for a Monday, Friday of the same week i came to a 2 hr interview in person (30 min shadowing, hr & half interview). The following Monday i was offered the position. I had 48 hrs to complete my background check & drug screen from then. So i completed it Wednesday...the following Wednesday i got my notification everything was cleared. My start date was 3 weeks from then. Timely but seemingly worth it.
Answered Mar 28, 2019
Took me 6 months with 2 phone interviews and never was onsite until my first day. I also had an employee referral for the team I was joining.
Answered Sep 17, 2018
Is this a call center? I want to apply but im done with call centers
Asked May 17, 2016
Calls are taken by all client service personnel. They answer all questions regarding ever type of account offered.
Answered Oct 8, 2017
It depends on the type of role you are looking for. The majority of our opportunities are within our regional Investor Service Centers and are phone based in nature. We also have our Branch Network where you would be engaging with clients in a face-to-face, office setting. You can explore current openings here:
Answered Sep 28, 2017