Overall Reviews at Chuck E. Cheese
Room Attendant | Colorado | Jan 25, 2019
Certainly a job but not really worth it, especially if you are only a cast member or gameroom attendant
When I first started, being a gameroom attendant was fun and seemed exciting because you have to rotate through a lot of different tasks which keeps it interesting. (filling tickets, fixing games, cleaning floors, bussing tables, sometimes helping with merch or kid check, doing some of the chuck e live shows at the front of the store every hour, and helping guests if they have an issue with a game)
also if you are good at doing the wake up shows you get to be chuck e for kids birthdays and learn the birthday show, which is actually really fun and really the only time you get to work with the party servers during the workday.
However, when everything isn't going smoothly, going through a normal workday is a nightmare, and the work atmosphere of management vs cast members is horrible. If you're the only gameroom attendant it's s your job to do all of those rotating tasks, and people act like its your fault if some of them arent perfect when really you're only getting minimum wage to do 5 different jobs.
The good cast members pretty much all don't want to stay at chuck e cheese, because it's just not worth it. Upper Management is so bad, they keep people that don't do their job and break company policy whenever they want just because they don't want to bother to replace people. This harbors a lot of childish and unprofessional managers that are unhelpful at best, and keeps people that are, at worst, scary to be around in the work environment. Sometimes they can't even hel...more
ConsHorrible upper management
Party Host | San Antonio, TX | Jan 6, 2019
In short: Poor Management, Favoritism, Uncleanliness, and Apathy
I’ve been working at CEC since July of 2018. Application was surprisingly quick, and the interview + paperwork took about 3-4 weeks before I could start working. I had high hopes since it was my first job, and I pulled through despite some of the difficulties I’d faced though I simply cannot take it anymore. I wish I had found another job instead of putting up with this mess. Pay is $7.50 starting though tips can make up for it (they’re yours to keep). though more than half the time I don’t get tipped (they’re not required like other places). When they began training me for showroom, my trainer slacked off (which she later admitted to not training me properly) so it was fun having to go off and learn a lot of things by myself. Many of the party hosts usually huddle in a group as we are assigned to “stand at our parties” but they’re usually on their phone which we aren’t allowed to do. I pull out my phone and I get dirty looks from my managers though they will be on their phones as well and no one can say anything. The general structure of the job is not hard once you get the hang of it, but I had trouble settling on a routine I could follow effectively, again because of poor training. Co workers are nice except Showroom. Basically if you’re not part of the circle, you don’t get special treatment, and that goes for everything. Privelages are given to those specific groups of individuals such as being promoted faster or making them free food. Management sucks because they’ve m...more
ProsTeam 2 allows free meals, free drinks, discounts on food
ConsNo breaks, bossy/judgemental people, unfair rules, unfulfilled promises
Attendant | Katy, TX | Feb 24, 2019
Overworked and Treated Poorly
Seeing how it was my first job, it was a great learning experience. I got a touch of entertainment, food, and retail experience all in one. I worked as a party hostess for over a year. Hours and tips fluctuate throughout the year: less tips toward the holiday season and more hours during the summertime, obviously. Management was very, very poor. They were good about giving requested days off, but during those days off I was still getting calls to come in, to which I would always decline. Mostly high school students working, which made the environment fun (if you were also a hs student), but also drama-filled. I'm assuming the management was so rude because they were working around teenagers all of the time. Management will overwork you for your pay while they sit back. They take advantage of the fact that most of the staff is young and vulnerable. They always seem to be angry and annoyed, although they pretty much always will take your side during an altercation with a guest, which is nice. You will rarely get rewarded for your hard work, and it is difficult to get a raise. Chuck E. Cheese also needs to install credit card tips, so that their staff can receive proper tipping for hosting parties, because those parties are not easy to take care of. More often than not, the parties were rude and difficult to work with, and in the end would tip around $10, sometimes not at all. Occasionally you'd receive a nice tip, but most people don't carry around cash with them, which is the ...more
Pros50% off food, although they're very stingy with it.
ConsBad management, messy co-workers, overworked, bad pay
Party Hostess | Springfield, MO | Sep 26, 2019
I started out as a party host making $9 plus tips and got 40 hours a week for the first month or two, then the managers switched areas and I went to roughly 8 hours a week doing parties so I moved to the game room but nobody ever trained me and they expected me to be perfect at it, if you mess up they act like you’re stupid, even after getting game room hours I still was only getting maybe 15-20 hours, all the managers talk trash on the employees and the other managers, if you are even 5 minutes late they make snobby comments like “I bet she’s not even going to show up” my final breaking point was when I was 3 minutes late and I clocked in for my party went to see if everything was set up, and I realized there was only one party and someone else had already started it even though there was 15 minutes till there party actually started so I was confused standing around trying to figure out what was going on and one of the managers said over the headset “what are we supposed to do with “*name*”” and another manger said “I have no clue, make her buss some tables or something” uhhh excuse me?! I clocked in for a party host shift that they gave away to someone else for me being 3 minutes late NOT to buss tables for them. They never even told me they gave my party away they let me stand around looking at them for a good 20 minutes so at that point I got my stuff and went to clock out and as I was there was a manger next to the computer and he goes “uh are you clocking out?” I said “...more
ProsFree food most of the time, good tips for party host
ConsRude managers, poor hours, disrespectful
Assistant General Manager | Lafayette, IN | Sep 6, 2018
Overall very fun, and productive environment
Typical day for me would be making sure everything is running to standard. I'd complete my manager checklist at the beginning of every shift. I'd direct and assign duties to all my staff members, making sure everyone is doing exactly what they should be. Typically I will be helping every area that needs assistance. I take care of any questions or complaints guest may have. I check on our guest frequently to make sure every one is happy. I make sure our sales associates are promoting sales. I watch and adjust labor as needed based off sales. Every night I always complete all paperwork, deposit all money from sales that day.
I learned how to take on so much more responsibilities than I ever thought I could. I learned how to be a strong leader for my team, and how to increase productivity, on top of learning that accountability is everything, and I now know how to run a successful shift in sales, and how to direct and coordinate my team.
Our workplace culture is very uplifting. We have commitment to excellence, very open and honest communication, and positive values.
The hardest part of my job is the busy weekends. With the amount of children that fill the building and the loud environment, It can become stressful with the high volume of assistance between guests and staff members. Especially when were understaffed at times.
The most enjoyable part of my job is directing and coordinating my staff. Managing a successful team, and achieving daily sales and goals alw...more
ProsFree meals, flexible hours, vacation/sick pay, advancment opportunities
Conshardly any breaks at all, very stressful and loud environment
Actor | Plano, TX | Aug 22, 2019
Fun but in need of help
The overall job experience is fun due to the fact that you really can make a lot of friends in the long run. The job itself can be fun depending on the management team, as there are four different manager sections. The Senior Assistant (cashier area) worked way harder than the actual General Manager (gameroom area) once he actually got into his position as the GM. The Opening Coordinator (party area) is quite young but she does an exceptional job and it's very adamant that she works as hard as she can. The kitchen manager also works very hard to ensure the kitchen and food is up to date and to top condition no matter what. The hardest part of the job was 1st quarter when everyone with kids in a 20 mile radius would come to the store at once. It was just extremely chaotic and we never got help because the GM didn't want to hire anybody new or didn't schedule hours correctly leaving us quite understaffed a majority of the time. A typical weekday (summer and school year) there would only be one person up at the front which was the cashier (me or anyone available during the day) but that person would also be in charge of kid check and merchandise along with having to get into the Chuck E. Cheese suit every hour, with one manager, the gameroom technician and a single kitchen employee. As the weekend we would have a person specifically in the place of kid check, still 1-2 cashiers when there should have been 3, no merch person so the cashier still had to do that. 1 gameroom attenda...more
Cook | Charleston, WV | Dec 23, 2019
When I first started working at the Chuck E Cheese around 2 years ago it honestly wasn't half bad. It was my first job and I was getting a good amount of hours per week; plus the managers were friendly. Flash forward a couple of months I had proven I was a good employee and I was reliable so they promoted me to "Team 2" in November 2018. Basically what that meant is I would get a slight pay raise and an employee meal. At the same time of all of the promotion talks our Head Manager left so we got a new manager to replace him. When the new manager showed up work was no longer the same. All the managers that I used to work with every week were gone within 3 months of her arriving there. I believe in the 2 years I worked there around 7 or 8 managers were fired. So back to the promotion situation, from November 2018 to October 2019 I had received "all" of the benefits that came with the promotion and also the duty of having to train future employees to "be as good of an employee as I am". Now this is where I finally just gave up on this place. Previously I said I received all of the benefits of the promotion, but I have come to find that through that 11 month time span I was not given a raise even though I trained cast members and was acknowledged by my co-workers as a Team 2 member. I do not really know if that goes against any worker laws or anything, but I believe this possibly could go against the Equal Pay Act considering I was doing the same amount of work as other Team 2 me...more
Cashier | Fort Smith, AR | Sep 30, 2018
It was fun at first but dulled out
The training managers were nice but they didn’t teach everything you were supposed to know. I worked child check and wasn’t aware of how much the parents would take out on you. If you weren’t sure of how much something was or if the numbers didn’t match they would get mad, and even angrier when you had to get a manager. People from previous shifts would let guests slide without a number and make things difficult on next shift when the guests wanted to leave. Kid check gets the least amount of breaks out of all employees and worst hours. Standing for long hours without getting to walk around makes it harder to work. Kid check was also mascot duty, which meant go to the back, put on the suit, dance, and then get back to the front as soon as possible. When using the earpiece to communicate with other workers on what needs fixed or cleaned due to guests’ complaints, they often act as if they hadn’t heard you or forgot. Managers were often lazy but got onto other workers for doing nothing. They also had the tendency to give workers their break within the first 30 minutes of work, especially when the employee has short hours, because breaks aren’t paid for. Coworkers would gather in groups and either want you to stay because you’re as shady as them or want you fired because you actually do your job unlike them. Overall, seeing the joy in the children’s eyes when you put on that suit or stamp their little arms was the only bright side of my day.
ProsFree drinks (if you could make your way there)
ConsShort breaks or no breaks, shady coworkers, lazy managers, everyone cussed, favoritism, and poor hours on poor wages
Party Hostess | San Antonio, TX | Oct 1, 2018
bad management but good co worker environment
working at CEC sucks! i was a party host and some days you'll have all good parties, some you have one bad party or sometimes your parties are just bad (by bad i mean the parents are rude, the party leave a HUGE mess, management is rude, the pizza doesn't come out, everything just doesn't go right) but anyways, hosting has got to be hands down the hardest job at CEC because we do EVERYTHING. We take orders, sometimes get drinks for the parties, sometimes serve the pizza to the party guest (if the parents ask us to) take the pizza to the tables when they're ready, cut the cake, serve the cake, clean and set up parties. The management is VERY unprofessional, I complained because part hosts don't get breaks basically they do not schedule or put into consideration that we NEED breaks with all that we do my main manager basically told me I have to figure out a break time for myself. They work the hosts so bad. every party is two hours long and in between every party there is 15 minuets, and I would take my break then BUT it is NOT ENOUGH TIME to clean from the last party, set up for the next party, and take a break. The pay sucks for the amount of work that hosts do, management is horrible, but a positive is the environment between the employees, the people i worked with were AMAZING we were all close, always having fun, there was tension but that was only on stressful days another positive is free drinks, free salad bar, and a 50% discount on pizza.
Prosemployee environment, free drinks & salad, discount pizza
Consno breaks, poor management, horrible hours, rude guest, favoritism with employees from management, horrible pay
Host/Cashier | Las Vegas, NV | Jan 28, 2019
Productive yet sometimes intolerable
A typical day working Chuck E. Cheese is basically every man/woman for themselves. Although I do admire my manager for their own individual qualities, there are things that i find completely insane. They are very inconsiderate and they don't necessarily care for the well-being of their cast members. It is a "suck it up" kind of business. Mind you, we get threatened, yelled at, harassed, etc by guests nearly every shift, if not every weekend on our busiest day which are Friday evening and Saturday evening. My managers aren't fair about our hours and she doesn't hesitate when it comes to them. She will give one of my co-workers one single 5 hour shift throughout the entire week as if that is even remotely enough to live off of especially in this point in history. They don't care because my general manager gets her salary paycheck every 2 weeks and she's living an amazing middle class life as her team, such as myself, struggle to pay for basic necessities after paying bills. There are bad parts to working for this establishment, but it does have its many perks such as tips that i rely heavily on until my managers took me out of showroom. But there is one manager that since she arrived things have been somewhat better and tolerable. She is a shoulder when we need to cry and I'm very thankful she was placed with us.
Proshalf off individual items
Consshort breaks, no benefits, barely livable hours, childish co-workers, inconsiderate management