Claire's seems to be stuck in the early 2000's with everything. From their software to how they do their paperwork, things are just not up to date. I went to Claire's to be an assistant store manager and was very excited about the opportunity. I will say my experience was clouded by a truly crazy manager who forced us to lie to customers about ear piercing and returns. She made us straight up say we did not except returns and had us hide the little sign on our counter that said we did. If someone made a huge fuss we would take their return only to be reprimanded by store manager for doing so.
She told us to lie to potential ear piercing customers to tell them we could not do the cheaper type studs like the stainless, etc. She wanted the diamonds or the most expensive and that was that. We were in a dying mall and she figured we would make more money that way. Unfortunately people would ask all the time why the other types of studs were on display if we "couldn't do those" and we would have to make something up on the spot. It was a horrible thing to have to do. We alienated customers who could see right through the lie and would leave without ear piercing and without shopping at all.
Now if you took away our manager the job wasn't as bad, but still was not good. I had come from a larger retailer as a supervisor hoping to gain management experience. I was nothing but a glorified key holder here. Their truly was not anything I did that the teenage girls working for me d
Proslittle responsibility if you think that is a good thing
My personal experience with the company Claire’s started out with high hopes of consistent as well as fair hours with decent pay, but I ended up learning some other valuable traits. Having a good SM as well as ASM will play a large variable in staying or leaving.
I shall start off with the responsibilities of a third key:
- You should be able to find, replenish if no more, and complete opening to closing paperwork.
- Surveys, e-mails, and selling diamonds as well as earrings in general is top priority.
- Be capable of completing towers, walls, and floor plans in the store.
- Overnight POG changes.
- Make sure go-backs are done in a timely manner, floor is vacuumed (depending on the store), checkout area is organized, etc.
- Making sure you are opening and closing in a timely manner.
- Check in and do shipment in addition to putting overstock away and organized properly.
Expect weekdays to go by slow yet fairly consistent when schools are on break. Weekends are busy, but thats when the store hits it’s peak for the week in sales goals. Through this job I have learned to be flexible with different people of different backgrounds. You can tell who is willing to put in the work and who is just there to occupy themself by show of effort. I now know how to pierce earlobes and cartilage with a gun, but will never repeat again. My first boss from while I was working there made the work environment fun, eventful, provided a motivating environment. She definitely showed us appreciatio
ProsDecent work hours if you do not need a lot of hours
ConsUnacceptable back room, no table, unacceptable bathroom
When I first started at Claire’s, I was expecting the job to be fun. It was hyped up in the interview as a fun place to work! Maybe it is for very high energy, bubbly, outgoing people who don’t mind selling cheap stuff to people and being a pushy salesman, while constantly cleaning up after children. For me, though, I wasn’t happy. We struggled to keep sales numbers up because all of us were always stressed over the condition of the store, constant theft, sales signs all over changing almost daily, needing to send photos to an app for the DM to see that we did the sales signs correctly, where the sales are at every 3 hours, plan to boost sales the rest of the day, how man year piercings and the plan to reach the goal, constant communications from home office about moving things around, product placement, sale changes, sign change (3-5 days a week), we spent so much time checking email, changing the store and dealing with crying children getting their ears pierced against their will that we didn’t have time to focus on just “having fun” and selling to people.
As a store manager, alone in the store most of the time, it’s a task to balance keeping up on doing schedules, planning sales goals for the day/week/quarter/year (with adjustments based on how the previous day/week/month/quarter and year did); adjustments every 3 hours based on how the day is doing; ear piercings goals and adjustments by the hour/day/week/month/quarter/year.
If you have a team of people who aren’t natural
In June of 2018, I came onboard to build the Concessions team in AZ and Southern CA. The first few months went as expected when building out a new team but then the cracks began to show going into the Holidays. Claire’s has absolutely no idea what they’re doing when it comes to running a Field Merchandising operation. They were never able to accurately supply stores with product, their sales goals for stores had no consistency and their expectations of time in store was unrealistic.
They would expect a remote Field Team to process expenses and mileage by paper, refusing to use newer technologies that would make the job easier. The technology they did use, absolutely no one had any training on. I was the go to for any tech help for the entire Concessions department, going as far as creating an entire survey system for the European Division. Even their own in house Tech Specialist was woefully unprepared for the role. They utilized devices that they didn’t understand and refused to use to their fullest potential. Training on devices for the Merchandisers was nonexistent. I had to spend extensive amounts of time creating training guides for other DMs because Corporate didn’t believe that they were necessary.
The Regional Manager was equally unprepared and constantly made it clear that she had no idea what she was doing. She would never follow through on any promises or plans and offered no support. She would make fun of her employees behind their back and act extremely
My experience at Claires was honestly so discouraging. Overall management was not management. The store I worked for had gone through so many ASM’s that they didn’t expect me to stay and therefore didn’t train me too well. A lot of my training centered around their EXTREMELY outdated closing and opening procedures which is obviously a company problem and not on the store I worked for. I have worked for many retail establishments and never had an hour long closing procedure. First I want to address company wide problems and the biggest one being mostly single coverage. I understand a lot of retail stores are like that but Claires really should not be one. Having a line of piercings and a line at the counter is unacceptable for the customers. The tasks one must complete throughout the day are near impossible to fully complete when you’re by yourself and doing piercings and checking out customers on their outdated and slow P.O.S. system. I could go into massive detail about how the store I worked at was completely terrible due to overall poor management... as an ASM my counterpart (the other ASM) did not treat me as an equal and unprofessionally told me she was “first” or something along those lines, despite me having a business degree and more experience than her. She truly was not management material at all, although I do believe she could have been and I blame my store manager and the overall company for not having a management training program like other retailers I worked f
I worked at the Galleria location which exposed me to different kinds of personalities. I enjoyed the experience of meeting people from all over the world and breaking me out of my shell. Management and co-workers at my location were all lovely and made my job more enjoyable than it would’ve been otherwise. For one, the pay is AWFUL for all the things you’re asked to do. You are to pierce ears from ages as early as 3 months and also do more complicated piercings like cartilage (which are unsafe to do with a piercing gun). You are made to maintain store appearance and organize merchandise which is hard to do when children are running a muck and most parents are oblivious and borderline negligent. It becomes extremely tiresome and burns you out by the time your shift is over, especially since it is frowned upon to reprimand children. You are also pressured to up-sale everything and push sales onto customers— none of which you see anything for. Bonuses are rigged as they have you working really hard for literally nothing. They have you compete with other districts to see who was the top seller only to give you a pizza party. All of that hard work for some pizza... and not at least a small bonus for the regular employees? Everything was so overpriced, you’d think they’d have the money for it. Luckily, our managers were awesome and would give us some kind of reimbursement (out of their own pockets) for our efforts. Last but definitely not least, customer base was extremely difficu
I should have listened to all the reviews for the Store Manager position before I took this job. Instead, I thought to myself, "Oh these are just disgruntled ex-employees who are just blaming the company for their failures". I have never been so wrong.
They expected Store Managers to do EVERYTHING. They give you only 40 hours to do things that require at least 50 hours a week to accomplish, but threaten to write you up if you go over your 40 hours. Instead of allowing you to take steps to get rid of employees that are making this harder for you to do (I.E.: writing up/firing employees that do not accomplish the tasks required of them), they protect them and blame you for everyone's shortcomings.
Unless you are having amazing sales numbers and not just a good "report card" (high average dollar sales and units per transactions), none of your successes will ever outweigh any of your shortcomings-- even if those shortcomings are mostly due to being short-staffed. They want you to think that as long as you are still having good customer service that you will be fine but that is not the case. In my area, local industry has completely shut down and the whole mall was facing low sales numbers. They will blame YOU for that, no matter how good you OR your team is with customers.
Which brings me to staffing. They do not give enough hours to keep any good employees, only people who only want a couple of hours and do not care what happens to you or your store, only that they get
ConsLow store hours, no time for coaching/training, unspoken requirement to work off-clock, no corporate/upper management support, unrealistic expectations.
Fun at times/ stressful all the time/ no work-life balance
Ok so I started with this company in 2018.
I loved my staff and they loved me. Coming to work to see them, and working full open to close shifts daily the team made it better. My store was the fun store. I didn't have to micromanage anyone they came in a knew what to do. My Claire's stayed clean and we always had a crazy theme to dress up as every weekend.
What made me leave Claire's is that when your a manager and you don't have any help you have to open and close, you get in trouble for being tired, Ive never called out one day since 2018 it's 2022, you can't close your store or you get in trouble. We didn't have a bathroom for over a year and had to close the store only when customers nleft to go use the bathroom.
Claire's doesn't care at all about work life balance. When your a manager at Claire's it's and nothing else.
Conference calls on your days off must be dressed as if your going to work with your camera on. Messages /phone calls on your vacation, it's constant Claire's. It's so bad your phone has to stay in your hand 24-7 it's sad. So once I realized I missed 2 years of family vacation, spring breaks, kids birthdays due to being a manager and those days are black out days (which means you have to be in the store.) I left the company. They hire any and everyone, no background checks they hire just to keep the store open. Now my staff were the only reason I stayed so long. We're amazing while I was there. I just recently left 3/29/22. At some point they
ProsMaking customers happy, my staff.
ConsNo breaks, no staff, open to close shifts everyday, low pay
I did start off as a seasonal employee that then turned into a third-key holder position. I felt that I broke out of my comfort zone and became more confident in myself and my abilities. I did leave for personal family reasons. I do not hold anything against the company, I absolutely loved working at Claire's for the time that I worked there. I got along pretty well with my co-workers, we would laugh and joke and talk about life outside of work when we could, while maintaining putting stock out, cleaning up the store, and helping customers out as much as we could. We did have our good and bad days either due to sales or personal well-being. I felt as if we tried to maintain a healthy environment for our customers and ourselves. If one of us (employees) had a problem or needed help trying to do something: help finding product for a customer, helping out with ear piercings (second opinions on placement or doing both ears at the same time), helping check-out/returning items, putting out stock. We always could ask/call each other for help. The manager I had was a very efficient, well-rounded, loving, strict manager. She always wanted us to push passed our daily goal rather it be due to making up goals or getting ahead of the game. She also made sure that if we needed stuff done in a timely fashion that we would be able to keep on task, while at the same time trying to help customers. She would always send us best wishes during holidays and would tell us to stay safe. She was able
Waste of time, energy, and effort for how little you receive
In a typical day at Claire's (or at least, in the location I previously worked for), I was basically expected to do a lot of multitasking, cleaning, and selling while watching for shoplifters. The management was either totalitarian and extremely strict, or lax and spacey. The co-workers were always great, or at least more tolerable than I've had at other jobs, but they were cycled through all the time. They never worked with education schedules unless the employee was under age and obligated by law to go to high school. The most enjoyable part of the job was seeing your coworkers, really. There's nothing particularly enjoyable about stalking customers, profiling half the people who come in the store, forcing baskets onto every person that steps in, continuously cleaning basically every inch of the store while the head managers do nothing, etc.
On a personal note, I didn't learn anything before the recent manager was hired, which was for about two or three months, and when the new manager arrived, I wasn't fit to stay in the job because she thought I couldn't handle the workload. I was never properly trained in anything before she arrived. I was behind, and to make matters worse, the new manager was manipulative and forceful and made everyone else do her work while she would get paid extra for work she never did. To make matters worse, I was treated like an on-call employee, and received very little money for the work I put in to it. Basically, this job was absolutely awful
ProsDiscount in mall the store was located in at various stores
ConsMost coworkers: 30 minute break (not enough unless you're a work horse), poor management, poor organization, probably an aching back by the end of your shift
i love that at Claire's (despite the new shoe regulation of no uggs or mukluks) that we have the freedom to express ourselves in pretty well any way as long as its respectful. Colored hair, tattoos, piercings are welcome as long as its not offensive, you can dress up in outfits according to the seasons which is really fun and you can wear glitter, how often is it that you can wear that stuff, like never, unless its Halloween. It is a store that attracts alot of age groups so be prepared for alot of younger kids to late teens making their rounds which quite often they're left unattended without parents. the management is the best there, super friendly and willing to work around things and they dress beyond Claire's expectations and St. Albert has more enthusiasm than the other stores about the dressing up part.
outside the good there's always the bad, customers can make for stressful times because they are also parents dealing with their child at the same time while they're touching absolutely everything in the store and rarely do they listen, but they can also be very pleasant to deal with
I think its only a me thing because it was a very busy season when i started but i feel like the initial training for piercing ears could have been improved, the disc for that module and even all other training videos should be updated. it was unfortunate i felt kinda like i was tossed in there but i learnt very quickly and had no issues, later when it slowed down training was mostly cor
Prosadvanced schedules, friendly staff, excellent managment, freedom of identity, on time pay, flexible
Consnot enough hours for me personally, keeping an eye on young adults that come in groups cause they tend to pocket things.
Staff are like family, management higher up rarely listen/care.
The staff where I work are absolutely amazing, the best people I have met by far, always fun to be around and you feel safe and a part of the family. The manager is very supportive and tries her best to motivate you throughout the day even if she is not feeling the best herself, she will step in and help if customers are being difficult when she is around and doesn't force you to do anything you really don't want to.
Unfortunately though the people higher up don't really seem to care about what happens to their staff and how hard worked they are for so little money, it was good for a first job at 16, and I had a lot of fun but the reason I am considering leaving is because I need a lot more money for university, if I didn't need much money I would stay without question just because of the people, but to make my part time work able to cover food costs and living for university the pay would need to be around £3 more and I would also consider staying if the higher management was a lot more supportive and caring about their employees.
A little bit about piercing:
When you first get into piercing it is a bit stressful but once you've done it a few times you will be very confident afterwards, the staff will always answer your questions at any time and you can take your time to train without being rushed. The piercing itself was a fun and interesting experience it can just be a bit mentally draining when you need to constantly reassure people they will be okay, but it is natural t
Pros50% off products in store, friendly staff, lovely children.
Par où commencer ?
- L'entretien : La manager me dit qu'elle n'aime pas travailler aces des femmes parceque c'est trop "prise de tête" (alors qu'il y a seulement des femmes dans la boutique!). Déjà me dire ça à un entretien je ne vois pas le rapport ni l'utilité du commentaire...
Elle poursuit en me disant qu'elle préfère travailler avec des hommes.
Bref ça commençait bien...
- Horaires: Flexible en fonction de mon emploi du temps perso, il n'y a rien à dire à ce niveau. Par contre les managers qui oublient tout le temps tes pauses, ça le fait moyen...
-Ambiance générale : très froide on t'obliges à aller voir les clients pour leur parler des promotions (jusque là pas de problèmes). Mais j'évitais de les "agresser" dès qu'ils posaient leur pied dans le magasin, mais ça ne plaisait pas donc je me prenais beaucoup de remarques.
Mon travail consistait en gros à ramasser ce qui traînait, à proposer des paniers et parler des promos. Bref, comme dans tout emploi, il faut prendre des initiatives quand je voyais des cartons en plein milieux j'essayais de ranger les articles en rayon, mais on ne voulais absolument pas que j'y touche, c'était limite je dois faire que de la promotion! Je ne faisais rien à part tourner dans le magasin sachant que c'est une très très très petites boutiques et qu'il y avait vraiment trop de vendeuses pour un si petit espace, on se marchait presque sur les pieds!
- Formations: Aucune formation à la caisse ! Je me suis retrouvé un jour seule dans le mag
The expectations are unrealistic because of the allocated labour hours per store. Extreme pressure to achieve unrealistic goals with no resources whatsoever. In a normal day we will lone trade all day, do ear piercings and serve at the till in the same time, do delivery, meet short deadlines for lots of other tasks. We need to concentrate on five-six KPI’s all at once, and to write down what has been achieved every minute (because we need to report it at the end of the day and to give explanation why we haven’t achieved all KPI’s), this while we are tasking at all times. Company expected us to do planogram in a ridiculous amount of time, without overspending on labour, which obviously was not achievable. We are asked by upper management to do 100 things in the same time, this while we need to serve customers, and deliver an outstanding customer service.
Would be a great company if they will allocate sufficient resources for what they are asking to be achieved. The directions became unclear and confusing.
Impossible to have a vision, to contribute to company progression, due to a high level of tiredness and stress.
Lots of managers have time off from the doctors, and some of them have collapsed at work.
It is very hard to understand how can be goals achieved if there are no resources, or very limited resources. How is it possible to lone trade in a fast peace environment, and accomplish tasks with short deadlines? The company has forgotten that our customers are
Ehrlich gesagt kann ich die ganzen negativen Bewertungen nicht verstehen!
JA! Man muss viel arbeiten, vor allem selbständig, mit viel Engagement und Eigeninitiative. Der Job ist einfach nichts für Leute, die denken, sie würden bezahlt werden um nur an der Kasse herum zu stehen... (Leider denken das aber viele)
Ich arbeite seit 2013 in dem Unternehmen und würde auch nicht wechseln wollen.
Man hat sehr viele Freiheiten im Gegensatz zu anderen Unternehmen.
Alle Sonderwünsche wie Termine usw werden immer zu 100% berücksichtigt. Selbst Schul- und Unizeiten, tagelange (teilweise wochenlange) Freiphasen zum Lernen usw werden ebenfalls berücksichtigt.
Das Problem ist :
Leute neigen eher dazu sich zu beschweren anstatt Lob auszusprechen. Wie im alltäglichen Handel selbst. Es beschwert sich 1 Kunde weil er irgendwie unzufrieden war und die 100 vor ihm, die zufrieden waren, sagen natürlich nichts. Wieso auch.
Mitarbeiter, die entlassen werden, weil sie einfach nicht mit der Arbeit klar gekommen sind, überfordert waren, faul waren oder aus welchen Gründen auch immer, schreiben dann eine negative Bewertung.?!
Ich selbst habe hier eine Bewertung von 2013 gefunden, die augenscheinlich von meiner Vorgängerin ist.
Der Laden und auch das Lager waren ein absoluter Saustall als ich es übernommen habe.
Um die verschiedenen Lager, das Büro und auch den Laden richtig aufzuräumen, zu sortieren und alles gründlich zu putzen habe ich fast ein Jahr benötigt.
Und selbstverständlich habe ich auch
ProsWünsche (frei/Termine) werden immer zu 100% berücksichtigt, Hoher Personalrabatt, familiäres Arbeitsklima uvm
Questions And Answers about Claire's
How often do you get a raise at Claire's?
Asked Nov 22, 2020
Unless it is for a promotion or offered at hire , no raises are given.
Answered Sep 25, 2022
You’re supposed to get one yearly for upper management. I got less then .25 a year even with high performance.
Answered Sep 22, 2022
What is the promotion process like at Claire's?
Asked Feb 27, 2021
If it was not in your hiring process, the process for a promotion is very unsteady.
Answered Sep 25, 2022
Horrible. You have to do a 20+ page packet and you’re expected to do the job of the promotion before being compensated
Answered Sep 22, 2022
What is the best part of working at Claire's?
Asked Oct 6, 2019
Getting to help customers every day
Answered May 11, 2022
Easy work and no late days
Answered May 11, 2022
What is the most stressful part about working at Claire's?
Asked May 22, 2017
The management team did not communicate and there was a lot of inconsistency with policy.
Answered Feb 29, 2020
Working by yourself for 90% of your shifts, few to no breaks or lunches, constant pressure from upper management to complete tasks with an unrealistic amount of time on top of customer service and piercings
Answered Feb 15, 2020
What questions did they ask during your interview at Claire's?