Cleveland Clinic

Working at Cleveland Clinic: Company Overview and Reviews

Cleveland Clinic
Cleveland Clinic
3583 reviews
Cleveland Clinic Ratings
Average rating of 3583 reviews on Indeed
3.7Work-Life Balance
3.9Pay & Benefits
3.6Job Security & Advancement
Cleveland Ohio, United States
$1B to $5B (USD)
Health Care

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Based on 5966 reviews
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Cleveland Clinic Reviews

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PFS Document Processing CenterYoga Instructorevsexternjust a memberpsastudent clinical trainingsure i will tell thattrash chute

Overall Reviews at Cleveland Clinic

Administrative Assistant | Cleveland, OH | Nov 24, 2012
Run, don't walk AWAY from the Clinic!
I was thrilled to get a job with the Clinic after hearing what a wonderful place it is to work. After working there however, I found out that's nothing more than PR hype. Truly the Clinic was the worst employer I've ever had. To start with, I was mislead about the job I was hired for. I was told that my work hours would be different than they actually were. I wasn't informed until 3 weeks after being hired that I would need a driver's licence and vehicle to perform the job (I don't drive). Their lauded benefits consisted of a limited amount of PTO that's supposed to cover vacation, sick days, personal time, AND holidays. Yes, that's right. You don't get paid for holidays UNLESS you save some of your PTO time for them. In all the years I've been employed, I have NEVER worked for a company that expects employees to save PTO for holidays. Holidays were always paid regardless if you had PTO saved up or not. You also can't use any PTO during your probation period, so if you have a day off due to a holiday during that time, you just don't get paid for it. Attendance policies are designed to discourage employees from using any PTO. Attendance operates on a points basis. Hourly employees earn a disciplinary attendance point every single time they clock in more than 7 minutes early, or leave more than 7 minutes late. Never mind if your boss kept you late because of an impromptu meeting, or dumped a pile of work on your desk 5 minutes before your shift ends. If you stayed late becaus
Prosbiggest employer in the cleveland area. pretty much the only place doing a lot of hiring right now.
Consrigid and unflexible employer, too much bureaucracy, little training, no work/life balance, hardly any pto, employees treated like cogs in a giant machine, rather than human beings, dress code that's stuck in the 1950's
OC | Weston, FL | Mar 28, 2019
Your interview is nothing what your job will be... all lies
My first and every day that followed was the most negative and stressful work experience. My job was nothing what was presented to me in my interview. And after only being there a few months I understand why they lie to people, because no one would want to work there otherwise. Everyone is overworked and underpaid. Management is immature! I was dumbfounded as to how childish and immature my administrator was. There was zero communication, empty promises and rude comments. I was asked not to write emails on my progress in the department and the assistance I needed because they didn't want documentation. My personal phone skyrocketed with text messages and phone calls. In 3 months my texts were over 12000 a month because they contacted you at ALL hours of the day and weekends. I saw 8 people give notice in less than 3 months! HUGE turn over rate. HR was of ZERO help when I called multiple times to try and save what I had worked so hard to get. But, surprise.... they have a big turn over rate so when I called back to the woman I had explained my entire situation to, she was gone. . I was left in a position with NO PROPER training in a short amount of time and left alone with NO HELP in a position where there is no room for error. Should I mention I was someone's replacement and this unfortunate person was unaware of what was happening to her job. If Dr's don't like you, you will be asked to change positions as well. Patients DID NOT come first in this department. You are dumpe
ConsRead the Review
Patient Accounts Representative | Cleveland, OH | Oct 20, 2014
Busy steady day
A typical day for me is making sure that all the patients coming for radiology procedures have authorizations on file. I call insurance companies and find why the authorization is pending and what needs to be done to get the authorization approved for the patient. I also call the patient and let the know a day in advance and give them the option to sign a waiver, or to cancel and reschedule the appointment. If the patient refuses to sign a waiver, or cancel then I send an FCN (Financial Clearance Notification) to the administrator of the department and find out if he/she will accept the risk, or financial responsibility. If they do not then I will let the patient know his.her next options which are to sign the waiver, reschedule, or pay for the procedure. I also call and verify patient's insurance and make sure that CCF is in network with the patient plan. If CCF is not in network then I find out if they have OON (out of network) benefits to be utilized. If CCF is not in net work I will contact the patient and let them know and then give them the estimated price of the procedure, so they can pay for it they want, or advise them that they will need to go back into network. These are basically my denials that come from our pre cert department and FC (Financial Clearances). I also receive a lot of phone calls from patients and healthcare providers inquiring about pre cert and cost of procedures as well. Denials for me on a day to day basis can be any where from 15-25,
ProsWorking by myself and being responsible for me
ConsNot having any help in a backed up workqueue
Customer Service Representative | Independence, OH | Feb 5, 2020
Interesting place to work
Typical day at work (at the call center): obtaining/sometimes updating patient demographic information, answering patients questions and concerns about their healthcare bills, explaining EOB/COB/offering payment plans/letting them know about collections balances/where payments were applied/why insurance did or did not pay anything/calling the insurance companies to verify information (whether it is benefits/eligibility/pricing concerns, etc..). Making sure authorizations are in place, putting patients in contact with financial counselors/advocates, reminding them of upcoming appointments, etc. it is very customer based position. Call volume can be high or low depends on what day it is & time of day people decide to call (typically Monday & Fridays are busiest & days before and after holidays). Pros: helping patients (& yourself at times) understand this concept we call healthcare system and making them feel somewhat more confident in choosing us. Pay, flexible schedule (required to work 2 days a week but always have the option to pick-up more if you want, on the phone (not dealing with patients face to face), have your own cubicle, pay, pay, pay (not about the money but responsibilities need to be taken care), seriously though lots of room for growth. Cons: some verbal abuse the patients give because they don’t like what you have to say/they feel you’re not doing your job/they feel they shouldn’t owe any money (as if services are free…like no, this is not volunteer work, peo
Prospay (both part time and full time), benefits, growth with company, always learning something new
Conspoint system, some coworkers or management, verbal abuse from patients
Patient Services Representative | Avon, OH | Mar 28, 2022
A really decent place to work
As a PSS I really enjoy working with patients , getting them scheduled for future appointments or helping them get checked in for appointments. My coworkers are really nice and knowledgeable as learning Epic can be quite daunting. They have always been willing to show me new things I have not learned yet and I enjoy passing that knowledge down new employees who have just begun their journey. 99% of the patients are truly nice but those one percenters are challenging no matter how kindly you treat them. We have extremely busy days and everyone is trying hard to get the appointments completed in a timely manner and even squeeze in late patients if possible even though they are angry at us for them being late, figure that one out! The Clinic has instituted signage at facilities saying they will not tolerate abuse of caretakers and to treat us with respect but the patients don't see it. There is so much signage about everything that the messaging is lost. It is like driving on the highway and seeing 100 billboards in one mile, you have no idea what you saw. It also bothers many to know that the doctors and nurses are fed lunch once a week but the MA and PSS people who make the least amount money never get that fringe benefit. Lets face it they can't do their jobs without us so show a little respect and maybe buy us lunch once a month. Show fairness to all isn't that part of the Clinic values? As far as PTO it could be much better. It sounds great to start at 23 days per year
ProsGreat benefits and decent pay
Registered Nurse | Independence, OH | Dec 22, 2013
The Cleveland Clinic Resource Agency offered a wonderful opportunity to work at many different hospitals within the Cleveland Clinic Foundation
I liked working for the Cleveland Clinic Agency Resource (CCAR) because it afforded me with the opportunities to work at a variety of hospitals within different communities including: Fairview, Lakewood, Euclid, and Cleveland, Ohio. I worked primarily in the Intensive Care Units. The majority of the patients required isolation, and had chronic disease processes. The hardest part of the job was the individual hospital policies. The hospitals are under the conglomerate of the Cleveland Clinic Foundation (CCF), yet have their own policies. For example, one hospital may have a policy to monitor vital signs every five minutes while on vasoactive IV medications, regardless if the nurse is titrating the medication or not. Another hospital only requires vital signs taken every fifteen minutes if not titrating, and every five minutes while titrating. Isolation garb is similar. One hospital within the CCF may require full disposable jumper, cap, mask, shoe covers, and gloves. While another hospital treating the same organism may only require a disposable knee-length isolation gown, and gloves. Yet another facility within CCF may require only mask and gloves. This can prove frustrating when moving within the different hospitals of CCF. The CCAR agency provided a lot of educational opportunities, and assisted the nursing staff to have ample opportunities to get required competencies fulfilled. The CCAR offers self-scheduling. This is all done online from one's home. The sch
ProsMany opportunities to work at different hospitals, and different communities
ConsThe individual hospital policies are somewhat difficult to keep up with.
Account Representative | Cleveland, OH | Oct 7, 2013
Extremely demanding, difficult job, with an overwhelming workload
I have worked in Cash Application for about six months now, and I have really come to dislike almost everything about this position. The job is extremely demanding, and your supervisors monitor the speed and accuracy of the work you do on a minutely basis, expecting you to hit ridiculous productivity standards every single day. It is unrealistic, to say the least. The job is immensely difficult to understand, and the training barely gives you any sense of what you're really in for. Every day you come in and you're expected to process around 250 new payments regardless of all the ones you could not complete in the days / weeks / months beforehand. You are not given the full means to do your job properly and your supervisors do not care. Let me repeat that so it sinks are not given the tools / training to deal with the circumstances you run into every day, and your bosses do not care. Because the work is so demanding, you rarely ever get to talk / socialize with your co-workers. In order to complete the job as they want it done, you spend every minute of your time there at your desk furiously working against the clock. It is IMMENSELY stressful, and it has gotten to the point where I am consciously avoiding drinking fluids during the day so I can sit at my desk longer without making trips to the bathroom (because it costs me minutes that I could be processing payments). I'm scared about losing my job every day and would not recommend this position to a single
Prosyou get to tell people you work for the Cleveland Clinic
Conshorrible pay, ridiculously stressful job, no overtime, no socialization
Financial Representative | Independence, OH | Jun 22, 2015
Combining the business of healthcare and “patient’s first” at Cleveland Clinic.
As a care giver at Cleveland Clinic my focus was providing the best patient experience possible. As a member of the Patient Financial Service team I worked to insure patients were registered correctly to insure prompt payment from insurance companies. If a patient did not have insurance I helped them in completing an application for financial assistance. In the emergency room as a Patient Access Representative I worked directly with patients and their families. In the fast pace of the ER the ability to remain professional under the most stressful of circumstances was extremely important. Communicating with patients and co-workers while being compliant with HIPAA and EMTALA was a top priority at all times. I gained experience in problem solving and learned to be proactive versus reactive when potential issues arose. When I transferred to the Central Business office at Cleveland Clinic I worked with commercial and government payers to resolve denials. I was responsible for submitting proper documentation to support the level of care given. I decreased denials by 2% - 5% each month for the Weston Florida Cleveland Clinic facility. I also worked with five of the Northeast Ohio Cleveland Clinic facilities. The best part of my job is knowing I made a difference, that I helped someone through a difficult experience. The hardest part of my job were the times when the team broke down and no longer worked together. I enjoyed my job and am very proud of the work
ProsLearning new skills, training and mentoring new employees, being a "go to person" for problem solving
ConsShift work, toxic corporate culture at times, being passed over for a promotion
Patient Services Representative | Avon, OH | Mar 29, 2018
No room for advancement / Stressful
When I first started out as a PSR here, things were not so terrible. Now we have a PAC and work leader that sit in the office and do nothing to help us at peak hours. They socialize and ignore you when you have a complaint about another worker. If you get stuck in a department with slackers, prepare to do the work of two employees. The administration will lie to you about the job description and hours that you will work, just so you will take the job. Now we are required to force patients to use the Kiosk to check in. They are rarely working correctly and patients do not want to use them. They just recently downgraded our job to a PSS (Patient service specialist) to encompass the "customer service" part of the job. Just "smile" and pretend you love your job and you are golden. The number of procedures and policies that you are required to remember are staggering. We get calls all day by the call center that get paid more than us to do the same job. They changed the policy so now you are stuck in your terrible job for 2 years instead of 1 to be able to post out. Even if you were hired under the old policy. There are no opportunities for advancement at REJ. So basically, if you are not a nurse or doctor then don't care about salary as we were told by the clerical manager. We should be there for patient satisfaction ONLY. Sounds ridiculous, doesn't it? Pushing reschedules out 5 months is RIDICULOUS! They let the providers put in last minute vacation time which push
ProsDecent healthcare coverage
ConsLow Salary, Working the Kiosk, No room for advancement
Technologist | Cleveland, OH | Mar 5, 2018
I have worked at the Clinic for quite a few years. Seniority here does not mean anything. Every few years it seems there is restructuring whether it being management or policies, however, unless you are in Administration or a doctor, employees are nothing but a number and it does not benefit the employees at all. The Clinic does not recognize ALL their employees either, which makes the moral very low. During certain times of the year when departments are recognized, such as Nurses Week or Laboratory Week, many go un-noticed and when a complaint is filed you receive the same excuses year after year without any change.The pay is not based on how long you have worked there but on what degree you hold. Someone can be hired and make double what a veteran employee does, which is not even comparable to the dedication and hard work every employee must possess, when both employees hold degrees. There also is no work/life balance. Either you call off (which you earn points) or you structure your life around when your management tells you to. Overall attitude is Do as I say, Not as I do by most of the management in the department that I worked. They were unfair and biased, choosing "favorites" over treating all equally. Because management is salary, they are able to take off when they choose, work from home when they want and use PTO at their convenience while the employees cannot do the same. I do not think most of the management works a 40 hour week sometimes or are even available if
ProsEmployee discounts, The people I worked with
ConsManagement, Point system, Work/Life balance
Medical Assistant | Thành phố Hồ Chí Minh | Dec 19, 2012
I love working for the Cleveland Clinc. I love to be a part of the the team that puts patients first.
I work in a high volume area. Most of the patients that come to DDI has some kind of disorder that prevents them from being able to eat or digest their food properly. It is good being a part of this team that helps patients be able to continue their nutrient intake. Sometimes it could be food or even just liquids. Sometimes a patient would get clearence to past food throught the mouth with a stent or a Peg tube. These are some of he things that I learned working in this area. My coworker are like family to me. Were together more then we are with our family. This is my Cleveland Clinc family. We have our good day and our bad days we also have one that we dont like as others just like your relatives. When it comes to taking care of our patients we all come together and get the job done properly! New employees come and just join the family, they become one of the team immediately after they arrive. The hardest part of this job it see the terminally ill patients. Sometime they come often cause their condition require constant therapy.You get a little attatched by seeing them so often. To find out when they past on, makes the employees that work with the patients share saddness. Weall morn together over family and pesonal problems and difficulties. Management is the only reasons that I would leave this department. She has been our Manager for a little less than a year. I really feel unconnected to her. She is so distant from to team. She has walke through witnessing us overwhel
Patient Services Representative | Toronto, ON | Apr 25, 2022
Good for the resume, bad for your mental health
If you're interested in healthcare, it's a great company to have on your resume. They're reputable and you'll likely be able to learn a lot throughout your time as an employee. They'll do their best to present themselves as a progressive company with upstanding values, however, the day-to-day often showcases a very different environment. Inconsistencies in hiring often results in people of poor character being employed. Furthermore, due the companies self-proclaimed goal of promoting from within, numerous unqualified individuals will rise through the ranks and be put into positions of power. That on it's own is a major problem, as you're then left with innumerable unhelpful superiors scattered across various departments, all making your day harder in their own unique way. There's unhealthy power dynamics from department to department, and astoundingly poor communication between them as well. Moreover, the clinics two Toronto locations appear to be completely different companies, with neither showing much care for the other. You'll definitely befriend a few colleagues, but you'll also likely make a few enemies, as many employees lack basic compassion and empathy, and won't show any hesitation in misusing their status/seniority to intimidate you. Pay is adequate- though the pay period is scheduled inconveniently. It's every 15th of the month and then the end of the month, instead a more straightforward and efficient bi-weekly schedule. Benefits are arguably pretty good, but
ProsOpportunities for advancement, Decent benefits, Good for resume
ConsUnhealthy work environment, Unprofessional management, Inconvenient pay schedule
| Canada | Sep 7, 2021
Great global healthcare brand to have on your resumé but nothing more.
The Cleveland Clinic brand is well respected across the regions of operations such as the USA, Canada, England and Abu Dhabi so for anyone interested in pursuing a career in the healthcare industry, this is an excellent company to have on your resumé. However, the Canadian operation is poorly managed and the turnover of the qualified people is pretty high. To begin, most of the executive team lacks the necessary qualifications and experience for their positions. Some don’t even have an undergraduate degree but yet hold positions such as Directors and VPs even without previous healthcare experience. Yet, the qualified individuals stay at the bottom of the corporate ladder and any suggestions proposed to management to improve operations go unheard, perhaps because these managers lack the vision and skills to understand what is necessary to revolutionize operations. Salaries and benefits are minimal. The company boasts of great benefits upon joining the team but in reality, the benefits are below average compared to many other companies. Employees are required to pay 30% of the healthcare benefits, the maximum RRSP match is 3% and there is 15 vacation days per year. Don’t expect any bonuses, full healthcare benefits, LTD or Life Insurance, pensions, spending allowances, etc. In addition, education allowance is only $500 per year so it indicates that the company really isn’t interested in continuous learning and development and perhaps, that’s why managers lack the necessary s
ConsLong hours, no room for career or personal advancement, poor management, low salaries and benefits

Questions And Answers about Cleveland Clinic

What is the best part of working at Cleveland Clinic?
Asked Jan 5, 2020
Benefits, will pay for schooling
Answered Jul 4, 2022
Health insurance and resources
Answered Jun 28, 2022
What is the most stressful part about working at Cleveland Clinic?
Asked Jun 7, 2017
No teamwork, no communication, short staff overworked
Answered Jul 4, 2022
Answered Jun 15, 2022
If you were in charge, what would you do to make Cleveland Clinic a better place to work?
Asked Mar 20, 2017
I would hold managers accountable for their actions and those of their team. I wouldn't mind working for a manager that was hard on me for the good of the company but allowing team members to perform poorly because they are in a "protected class" and then expect others to perform their duties. Managers that micromanage and have their "favorites" is NOT professional.
Answered Jan 24, 2021
Streamline workflow processes instead of creating more work when processes are not working... for example, if there are issues with nurses getting report from different units see why that is and resolve the issue. For example, not have the ED or dialysis call with a transfer when handoff report is being given. Also, the point system is ridiculous. We had a PCNA that had 2 strands of flu, but couldn't call off before the holiday because she would get double points. Cleveland Clinic is extremely myoptic when it comes to caring for their own staff. Deal with staffing issues. It is ridiculous how many times they have pushed nursing into unsafe ratios... I have been given 13 patients on two occasions.
Answered Nov 9, 2020
What is the interview process like at Cleveland Clinic?
Asked Jun 20, 2016
Not overly complicated
Answered Apr 9, 2022
Ok so it does take rather long for non nursing positions. I applied through an employee referral. Received a phone interview within a week with HR. Then another phone interview with management after another week. Then the next week I had an in person interview with management and the associates. The end of that week I received notice to upload references- here's the bad part. They use an invalid system called Skillsurvey to check references. You can't even reach this company via phone when you call. Say for instance you use 2 managers from you current position. If both of these managers fill the questionnaire on the same network ie: company modem, it will flag you as a liar. If you send the verification link from a work computer and one manager uses the same modem, it flags you as a liar. My point is for scientific or analytical positions, they use systems that are scientifically wrong. So you may be the right candidate, but their systems will label you as dishonest. Honestly, the HR Dept should be held to the same standards of validity as physicians. But I digress. Read up on Skillsurvey, the lawsuits they've faced and try to give them a phone call during a normal daytime hour. Then decide if you want to submit the info or remove yourself from the running for a position that doesn't require it.
Answered Feb 26, 2019
Is the pay weekly or bi-weekly?
Asked Jan 29, 2017
Bi-weekly (not sure if this depends on your position)
Answered Feb 5, 2020
Biweekly on Fridays as an hourly Ambulatory RN.
Answered Nov 28, 2019