Working at Comcast: Company Overview and Reviews

16594 reviews
Comcast Ratings
Average rating of 16594 reviews on Indeed
3.5Work-Life Balance
3.9Pay & Benefits
3.2Job Security & Advancement
Our headquarters is located in Philadelphia, Pennsylvania.
More than $10B (USD)

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per hour
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Salary Satisfaction
Of the employees are satisfied about their pay
Based on 13174 reviews
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Comcast Reviews

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Overall Reviews at Comcast

Retail Sales Associate | Philadelphia, PA | Mar 18, 2020
Great company
Comcast best company I ever worked for the career advancement is amazing great benefits and stock options plus vouchers for service at home and 4 free universal studios tickets a year. I went from residential Xfinity to Comcast Business and both experiences were excellent. Salary plus commission with multipliers expenses paid.
Call Center Representative | Alpharetta, GA | Feb 12, 2020
Good place to work
Nice job to work.I would go back to work there.I would strongly recommend this place of work for family,friends,and co workers from old job.They have great communication.
Development Director | Philadelphia, PA | Jan 2, 2020
Engaging and rewarding work environment
Lots of opportunity at the Senior Management level to have your voice heard and to make an impact. Compensation and benefits are generous, and the work life balance for the leader I work for is encouraged.
Executive Assistant to Senior Vice President | Atlanta, GA | Apr 10, 2020
Nice environment to work
Overall Comcast has opportunities to reach your career goals but it can be very hard to transition from one position to the other. Pigeon-holing is a common attribute.
Call Center Representative | West Palm Beach, FL | Mar 9, 2020
Not A Secure Job/ large turnaround with all departments
As a technician & Billing account Call center employee for 13 years I felt like I was gong to be fired everyday as a good hardworking employee Great Products & technology & training But Disconnect between Managers & cooperate Office Big Wigs. always a high turnaround, I wouldn't apply unless temporary
Customer Service Representative | Minnetonka, MN | Feb 4, 2020
Inclusive, Diverse Environment, Great Training, Great Support, Great Benefits
Call Center Environment, Daily Motivational Meetings, Back to Back calls, Opportunities to trouble shoot, problem solve. Learned a lot of technical innovations, Computer Coding, Sales, Customer Relations. Management is wonderful. Workplace Culture is very pleasant. The hardest part of the job is de-escalating calls and satisfying customer needs. The people I work with are the most enjoyable part of the job.
ProsPeople, Environment, Benefits
ConsDistance to drive, Stressful situations, Computer Issues
Enterprise Account Executive | Englewood, CO | Jan 30, 2020
It's hard to really judge this company as I have had good and bad experiences. I worked for them for six years and had pay increases and bonuses. I do no agree with their upper management hiring strategies, or the replacement of long term employees with contractors.
Account Executive | Woodridge, IL | Dec 12, 2019
Culturally diverse and encouraging environment
Any and all consideration to the associate is given to ensure the best output of service to the customer and giving back to the company. The wealth of information given access to for the customer is astounding.
Customer Service Representative | Liberty Lake, WA | Jul 5, 2020
It's a job
The supervisors are pretty good, but a few have their favorites that can do no wrong. Comcast would change their channels that are popular with senior citizens and CSR would have to explain it to irate customers. The benefits are good. Customer service is in the Philippines and can only read off of scripts, which is frustrating for USA employees.
ConsVery progressive
Supply Chain Manager | Silverthorne, CO | Jan 31, 2020
Solid company
Although Comcast has a lot of negative feedback in the social media world I found it to be a very good company to work for. Great training and excellent benefits. There were some issues with cooperation between different groups but the company was aggressively addressing those issues.

Questions And Answers about Comcast

What is the interview process like at Comcast?
Asked Mar 12, 2017
Completed all of the pre-assessments and landed an interview with a recruiter. Logged in to complete the interview and waited an hour. The recruiter never joined the call.
Answered Nov 23, 2020
A recruiter reached out via email, I responded and set up a screening with her. Following that had an online skills assessment. She submitted that to the hiring managers. I then went in for an on site interview and got the job offer on the spot. Aparantly that's really rare, and usually you find out afterward or come in for a follow up interview with another supervisor or manager. There is an offsite drug test and a background check you must submit as well, and then you wait for the start date. They do new hiring classes monthly or bimonthly so I endes up waiting nearly a month to start.
Answered Apr 20, 2020
What is the work environment and culture like at Comcast?
Asked Feb 25, 2016
Depends on your level in the organization. Each year employee surveys are used to rate direct leadership and upper management. If a team rates low the direct leader is crucified and upper management who is really to blame is not. Direct leaders basically coach their employees to rate these surveys high and be dishonest to avoid this regardless of any real issues. They should stop pretending to care about the employees when they really only care about looking good on paper.
Answered Sep 28, 2019
Ya know I have worked for Comcast for almost 4 years now and have absolutely no issues with it. As a matter of fact if someone wants to further their career let's say inti leadership the company will do everything in their power to get ya there. The company is doing that for me and I cannot Express enough appreciation for this. All a person has to do is speak up and say so! To me it truly is a great place to work!
Answered Mar 28, 2019
How are the working hours at Comcast?
Asked Feb 25, 2016
I was outside sales, start time with a meeting 9:00 without 11:00 and I worked till I got a sale, 9:30, Comcast is flexible about hours ,ending 8:30.
Answered Jul 18, 2019
Overtime is not "offered", it comes a number of ways. Its forced, its required, it happens because they ALWAYS overbook your jobs, and it happens because of the type of job you get, which rarely gives you enough time. Comcast scheduling system is severly broken, and they show thier commitment to fixing it by firing Techs who cannot magically survive it. Thats yet anotber reason why they are always hiring, like a revolving door. The training is a joke. Comcast allows the Supervisors to take control of you during training, which allows them to punish you based on rumors (because they are not there its a rumor); they will pull you out of class to make you work even if you arent ready; they are responsible to give you class materials, which is totally dumb (some unscrupulous ones will give your new equipment to thier existing crew and you end up with trash or nothing). The training is 2 months too short and then they put you in the field and pretend your an expert. Also, they try to use you to train the old workers because they run the Techs like slaves so they dont get ongoing training. Specifically the working hours, long and inconsiderate. Even Techs with 7-8 yeats of service routinely go 3-4 hours overtime at least once a week.
Answered Jul 18, 2019
If you were to leave Comcast, what would be the reason?
Asked Mar 16, 2017
I'd leave for a new position with growth, better company culture, good pay equal to workload and title.
Answered Dec 7, 2019
Being worked to death, unsafe, acknowledgement that the working process is outdated, unfair, and the metrics are unreasonable - but still evaluating and firing people based on those faulty parameters.
Answered Jul 18, 2019
What advice would you give the CEO of Comcast about how to improve it?
Asked Feb 27, 2017
Start over. Either with drastic new policies or dump the entire administrative staff. Comcast is rotten in the admin part. The bottom workers love Comcast, and dont mind working hard. Realize that the admin staff is ther for support, not as some fiefdom, lording over the workers you actually need to keep the services rolling. The nasty attitudes, no commitment to promises, applying rules of content only to the line workers, banding together against workers, blaming workers for everything, creating a work environment that fosters easy firing - all that needs to be erased. Focus needs to be on proper work expectations and the Tech should have a reasonable work plan instead of the dangerous, unrealistic, unthankful process thats in place right now. Comcast needs a total overhaul - and you need to contact all the Techs that got fired under this POW camp atmosphere and offer them to come back under new management. And get rid of the loose rules that allow supervisors to do whatever they feel like.
Answered Jul 18, 2019
I would consider humanity and put every staffs view into consideration because at the end it matters.
Answered Jul 4, 2019