Employees are leaving because we want what resonates not what enervates
Compass chefs came in after a long period of time without one at the helm. And they entered without the slightest idea of how to build stronger customer connections and without any interest in connecting with the team―you know, those people who are preparing food for patients and hospital staff.
For the better part of last 2 years into 2022, the workforce has been going through a major transition with many employees heading for the exits.
The reasons are obvious, yet this employer continues to struggle to fill vacant spots and keep staff. Much of it has to do with a lack of empathy. Read that as actual leadership acumen.
Much of what needs to be done to get employees to stick around has to be put in place way before they have one foot out the door. Pizza and donuts are not the way to sustain employee engagement.
Clueless employers say 'No one wants to work'. The truth is no one wants to work for you. If I can become part of the gig economy or get paid my worth elsewhere, and elevate my quality of life, why would I want to tolerate an unsustainable paycheck and a sloppy culture from you?
We've all seen them on our first day at a new job―corporate values. Companies talk about them with words like 'collaboration', 'teamwork', 'purpose', 'respect’…and they go on and on.
Unfortunately, like motivational posters in the lobby, they might make the wall less bland, but they're not doing much else if you're not practicing what you preach. Employees want respect. We want to fee
ProsNot too much unnecessary interference from management
ConsPay is low and unsustainable in 2022, Poor culture and communication, Poor engagement, Sloppy employee enablement
When I first started at Butter field Trail Village working for Compass Group management was excellent and had a wonderful work environment. In fact had it stayed that way I wouldn't hesitate to give it 5 starts even though pay was lacking. Towards the end of 2015 a huge meeting was called due to the low pay and many complaints. The dining room supervisor announces to everyone an increase in the pay everyone will receive and the date it will be put into effect, the other announcement was that the supervisor would be relocated and management will be changing shortly. New management came in after a few months and the first thing they did is change everything about the job including, uniform, food recipe, etc. Much of it was actually an improvement. The date the original supervisor promised our pay would be increased came and went without a word. The pay was so low that many people were talking about leaving and everyone quickly realized the pay increase was a lie in order to keep workers from quitting. I addressed the new supervisor with this issue and was told that meeting never took place and their was never any promise for a pay increase. Naturally many people quit and still nothing was done about the pay. I continued to work there anyways because I loved working with the residents of the retirement home, But I was one of the few. The supervisor made countless promises that more workers would be hired soon and I held onto that hope. In order to properly run the dining room 6
ProsKind and loving residents, good benefits
Conslow pay, horrible management, stressful work environment
Great corporate chefs and cooks, Poor management, Shady payroll
Starting out it was a nice place to work, although there were several red flags that I chose in good faith to interpret as "well they're transitioning..." at first.
The Operational Chefs that came in to facilitate the contract transition were all incredible. They were knowledgeable, supportive, and passionate about their chosen profession. The Executive Chef that was hired on was the complete opposite of the example that the Operational Chefs gave. The ECs management style was out of date. They were rude and demoralizing and spent most of their time complaining to anyone that listened (whether or not they wanted to) about the list of things they have to do (which is why they couldn't answer a simple question or concern from you), rather than doing the smart thing and utilizing that time to plan things with your team and get things done. I have spent several years working for great chefs that were able to exceed goals and expectations, develop cooks into chefs, and not be abusive to staff or display any of the behavior that the EC at this community did.
The staff were lied to about numerous things. I will use holiday pay as an example. We were told we would be getting double pay and even got a speech from the EC about how working holidays was great as it was one of the few times in this industry that good money was made. When this didn't reflect on our paychecks were told Unidine doesn't offer holiday pay during the first 90 days.
Staff were also lied to about pay sc
ProsUnidine Operational Chefs were outstanding and a pleasure to work with, staff at the community were great, most of the residents were very nice, free meals
ConsExtremely rude and uninspiring chef, bland recipes, favoritism, incompetent and dishonest management, constantly changing scheduling, broken equipment left in disrepair for weeks on end, Inaccurate and incorrect payroll every pay period, high turnover.
There is never a typical day with this company, which on the surface, would appear to be a good thing (in other organizations it is fun and exciting). It is not. You have a defined role which changes constantly without warning or explanation, but you will never get the time to catch up or even get the proper training. God forbid that you make a mistake as upper management will jump down your throat (and continue to bring up these past mistakes over and over and over and over, but will never, EVER be supportive enough to assist you in over coming them. They just use them against you.). Even when you try to settle into a rhythm, there are constant crises and worthless projects thrown at you with either no direction at all as to the expectations or conflicting communications regarding process or expected outcomes. Don't be surprised though, when you follow directions exactly to meet or exceed expectations, and either they move the goal posts ridiculously far from where you are at the last minute or you get a really nasty email that your efforts were terrible. The end-game: it is never enough.
Let's talk about training. (What's that?) You sort of get trained but the systems are so arcane, dated and backwards that it is a tough learning curve. The people who train are either so busy with their own insane work load or are really not good at their jobs in the first place or don't care themselves about the place (apathetic) that you really don't get any training other than
The work itself is incredibly easy and self-explanatory. However, I was constantly doing the work of 2-3 people because
1) It's NORMAL for no one to show up to work
2) They fired almost everyone (most for good reasons) before they hired replacements
3) People are hired out of desperation, no matter how incompetent, mental, or even criminal they are. I'm hesitating to write much else because I can be identified if I share any stories. But it's normal for people to get hired, ghost, or get hired and survive 2 days. Very few survive a month. I have yet to see them hire a decent server who wasn't referred by me. They are all terrible, rude, low IQ, mentally unstable, manipulative, and have no business working around old people. It takes a "special" type of person to enjoy working this job, yet 99% of the people they hire shouldn't even have jobs. We've had to call the cops on several temp servers... think twice before putting your parents in retirement homes.
In addition to the lack of competent employees, you have horrible management. Every other week they screw up someone's paycheck. The people behind live chat have no idea what they're doing and type with the grammatical accuracy of 10 year olds. There's no clear chain of command and the people who should be in charge are too burnt out to do anything whenever anything happens. Which is all the time. But worst of all...
There's SO. MUCH. DRAMA.
I didn't even have this much drama in middle school. Every day I cam
Field Accounting At Compass Group - not for everyone
Field Accounting at Compass Group is like no other accounting position you have ever had or will probably will have again. It's a marriage of Customer Service and Accounting, Trainer and sometimes Therapist. A large part of the job is supporting managers in the field with their use of the financial system to ensure financial data for their operations is entered correctly. The field accountant is also a liason between the field managers and virtually every other corporate department - payroll, IT, Accounts Payable, Treasury, etc. And when I say liason -- I mean that the Field Accountant basically has to handle all of those issues for the field, because many other corporate departments are insulated from much of the direct field contact. Everything is filtered through the Field Accountant for assistance / resolution. Doesn't sound too bad? Perhaps it wouldn't be, if the work load assigned by management were reasonable. A Field Accountant may have between 150 - 200 units assigned to him/her. Of course not every unit is as complex as others -- some units require little interaction, and don't require as much hands on involvement, while other units require a great deal of interaction with the Field Accountant each week. It's not an easy job. It's downright difficult a lot of days. There's a great of turn over in the department. It's not for everyone. But the upside is that it's a difficult department to work in within a GREAT company. There's so much to learn within Field
Prosgreat place to grow your skill set
Conswork life balance is a huge challenge unseemingly an area of concern of Management
A place to work if you want a good paycheck and not work the summer.
A typical day at Compass Group is a bit of a challenge. From prepping the meals to dealing with college students. During the work week (Monday through Friday) in a position such as mine, you'd get a three and a half hour day, on the weekends it would eat up your entire weekend. I found this to be very inconvenient, but beggars can't be choosers. The typical day you'd prep the food lines, and "slide" student ID's so that the students could eat their meal(s). After you got your students in you'd have to clean tables through out the meals so they'd have a clean surface to eat off of. At the end of the meal you'd then have to clean up the entire dining hall.
I learned not to take your co-workers word that the manager said that it was okay to go home and they would take over. ALWAYS ask your manager! It was my first job, so this slip up along with other attendance issues had lost me this job. I also learned how to manage my time better because you only had about half an hour to set up all of the food lines and food bars.
The management was good. Really good. My manager here knew how to be a leader rather than a boss. If you thought about it I actually answered to three. The manager, the head chef and the accountant. My chef was a fun guy who would teach you techniques if you didn't know them, like how to julienne a pepper for example. The accountant had to make sure I counted my drawer properly.
My co-workers were another story. While I loved working with a lot of them,
Confusion, unsure of the companies directions,too much misunderstanding, have to liked by company
Manner in which the company work with the employees are poor. There are time the employees did not know what the company was asking for. The employee took on the responsiablity when the company gave misleading information.
Employer in my opinion takes advanage of the employee because the person enjoys the job. Working long hour causing mistakes, incomplete program ( the company do not test programs before giving to staff) making it look like it's the employee mistake. Poor record keeping and then hold the employee to answer question the company should be responsiable for keeping . Keep copies of all work turned in ,hours worked, personel information and meetings.
Exam[le: Company did Lunchroom Applications. later to find the staff should not have been doing the Lunchroom Applications. Some staff recieved write ups . Staff was told that the write ups will be removed from the files. Those with write-ups recieve advance in non-posted jobs when new management came . When the company discharged me the Lunchroom Application was used against me.I was told I missed 9 out 60 bill numbers per thr opperational manager ; allowed other DM staff to collect the need invoice information. My DM gave a meet telling everyone that discharge will be done in stages of offens. I was discharged without any warning. I had worked for the Company for 12 years. Operational Manager had tried to discharge me before. I had FMLA when FMLA was remove he used the opperatunity to discharge me.
The company can
Proskeep records of conversations and questions asked
Conskeep a note of every meeting and conversation with upper staff
Management would never take advice. They think they are above reproach, and turn any concern you have into something you are imagining. Gas-lighting 101. There are few words that will capture the nightmare experience of working for this company. The fact that everyone quits seemed to be of no issue to upper mg. They collected their pay checks, and could care less about the innocent people that were being mistreated. This company subcontracts itself out to a big name firm. So they can pay us nothing while others around us are literal millionaires who do not know how to use Power Point. The "clients" saw us as servants. I was regularly interrupted on my breaks with stupid questions, until I told them to leave me alone. That toxic culture is supported by direct management. I was micro-managed on everything from e-mail subject lines to how I said hello. Nothing was ever right. Once they realized I was outspoken when I was mistreated, and that I would question procedures I was deemed as "trouble" and "negative". The direct manager is an arrogant, controlling tyrant who only cares about moving up in the company. No one liked her, and me being well liked in the building seemed to annoy her even though I assumed that was part of my job. Her Assist Mg was a weak fake snitch who would throw anyone under the bus for the approval she was so desperate for. Pathetic! The list of our duties increased, but the pay never did. When I expressed being fed up with that, I am sure they decided to
ConsEverything from the awful uniforms, low pay, increasing work responsibilities while surrounded by idiots doing nothing.
The Community Manager Supervisor has no business working in the position . This person never managed and you can tell. This person magnifies everything to give themselves some sort of self importance, because this person knows they have no business working in this position . In a real company this person would not be hired to supervise a loaf of bread !! The fact that this person is in a leadership role sums up how laughable it was to work for Compass. If you told this supervisor that the color white has increased profit revenue 100% , this person would say let’s go with the color gray . Never letting an employee take their own initiative due to deep rooted insecurities . This person actually told me in the beginning in a phone conversation to fake it until you make it . That about sums up this persons ineptness. Who hired this person ??? You have to question that persons judgement!! I took care of the grand opening in the new building and this person arrived and predictable did nothing but over magnify everything . The trip served to absolutely no purpose !! They actually spend money flying this person to sites lol. What a waste of money !! I am sure with 100% certainty that this person is in shock that they allowed her to supervise and get flown around and put up in a hotel !!! I saw right through this person the first time I met her. She knows she is inept , but plays pretend to be a manager all day . I just started a new job and my manager is an actual manager that
With an extensive history of managerial experience I have much experience in overseeing all operations run smoothly as per client specification and company procedures. This has strengthened my ability to work to strict deadlines when liaising with clients and suppliers.
Acting as an Assistant Manager for a period in excess of over five years entailed being responsible for the recruitment, interviewing and final appointment of employees as well as conducting new staff inductions and development programmes. In addition, I was also responsible for providing Health and Safety training to all new employees which dealt with all aspects of the workplace ensuring all areas are maintained to the highest standards at all times in line with the company policy. I have much experience in managing and maintaining accurate personal records for all staff members including, data for payroll, annual leave, sickness and absence. Through this range of experience I have acquired the ability to demonstrate exceptional leadership skills by conducting training and personal development reviews alongside team briefings. This aspect of my role also extends to monitoring team performance levels and providing appropriate support and training where necessary.
I consider myself to have the requisite passion and confidence to hold the position of responsibility which this role entails, including being financially focused and commercially aware. My professional and polite attributes enable me to d
Spent 2 years working my backside off for a company that regularly bullied staff and intimidated managers.
I eventually resigned after being insulted in an office full of staff (i was one of the most senior) because i wouldn't cancel my holiday and cover shifts in ANOTHER COUNTRY... Regularly working 70 hours a week away from home, not being recognised or even acknowledged for doing more than should ever be expected.
I was shafted from one site to the next with no regard of my well-being or work-life balance. I communicated concerns around stress and burnout and was told to go and work in admin if i wanted an 'easier role'.
The role was offered on a progressive basis (it was even in my contract) where i would be promoted based on certain performance targets which were predesignated before i started and were static. At my first review after 6 months i was told 'processes had changed after i had arrived' which was basically 'the goalposts have been moved to the moon'. My 2nd and 3rd review went very much the same way. I found myself 18 months in and thousands £ down on my salary.
The most enjoyable part about the job was genuinely the people, there were a lot of bitter staff and i didn't blame them, the whole culture is toxic and based on selfish gains. Managers wouldn't think twice about openly sabotaging a staff members holiday or annual leave simply because 'they didn't cover last week so why should i?'. I met a handful of people in my time there that were gr
I was involved mostly in the management side. Became an Assistant Manager in 2 years, I was a Senior Supervisor before. I used to work as a Team member and Supervisor in London Bridge where gave me most of my basic skills in Logistics and eventually moved to Paddington Station where it was a bigger platform and bigger revenue. In Paddington I was in charge of the operations as well as my manager, and we make a great team and create a great companionship and leadership together. He was so comfortable to take his holidays without hesitation, because everything was always running smooth and we had great audits from external Stocktaking companies to come and check our stock. I was responsible for Stocktaking, Closing the week, Payroll, Cleaning Schedules, Ordering, Deliveries to the shops, Invoice Processing, for new products requested for new promotions and offers from our company. Data queries, wastage and losses. Any discrepancy was checked with my Operational Managers and explained where we lost the Stock. Everything was very detailed and professional. The Diary had to be check, temperature checks, times of deliveries, in and out. Registration vehicles coming to us to chase any issues over the phone through customer services. Items was in place, Freezers and Fridges were serviced and clean inside, due diligence was a main factor. We had to think ahead. Stocktaking was every Wednesday and most of times I had to stay over my hours to closed the week and find the loses and recor
ProsFree lunches for 30minutes only
ConsLong hours, and not being appreciated at work after giving so much
La recensione non ha scopo di dover assolutamente “negativizzare” l’immagine aziendale, ma voglio scrivere la mia opinione a riguardo.
Ho lavorato per quasi due anni, sei mesi come stagista, a seguito sono passata a dipendente con contratto a tempo determinato. Il lavoro in sé non è ampiamente complesso, in quanto essendo studiato per poter soddisfare in modo perfetto le esigenze della struttura ospitante. Se possedete la pazienza a livello caratteriale, e voglia di mettervi in gioco, spaccandovi la schiena, l’organizzazione non è affatto difficile. Anzi, più il tempo passa, il lavoro stesso sarà piacevole. Come se stessi facendo le pulizie e preparare il pranzo e la cena a casa.
Dovrò invece descrivere le situazioni negative a riguardo.
Purtroppo, se assunte in questo periodo, anche se avete tutta la buona volontà, ottimi feedback e acquistate fiducia da parte dei superiori, dimostrando di essere ampiamente disponibili, scordatevi l’indeterminato. Non ve lo faranno mai, in quanto hanno sempre a che fare con continui cambi d’appalto.
Inoltre, se siete nuov° arrivat°, i colleghi a tempo indeterminato, i più svogliati, anziani, sindacalisti, cuochi e chi ha più idee e meglio è, faranno e continueranno sempre a fare del mobbing inutile. Solo con lo scopo di portarvi all’esasperazione completa. Solo facendosi gli affari propri evitando le confidenze e i pettegolezzi, ci si potrebbe uscirne, ma gli effetti non saranno a lungo termine. Per lo più se siete giovani, di sicuro rice
ProsOrganizzazione del lavoro
ConsRapporto con i colleghi che sfociavano in mobbing inutili e ignoranti, stipendio, sacrificare l’estate se si è giovani
Questions And Answers about Compass Group
If you were to leave Compass Group, what would be the reason?
Asked Mar 23, 2017
Poor poor management for Milwaukee. All they do is sit on computers and not help at all. So requesting anything is impossible. Communication lacks so bad. You barely get days off you requested. Paycheck gets shorted. Not a good company to work for.
Answered Apr 13, 2022
You will constantly be over worked and underpaid. Covid Guidelines, Don't worry cause there NOT HERE. Constantly working close quarters and interchanging of equipment and work stations with ZERO care for disinfecting.
Answered Feb 24, 2022
What is the best part of working at Compass Group?
Asked Dec 8, 2019
Answered Jul 1, 2022
Management that is willing to listen.
Answered Jun 29, 2022
Is they any possibility to grow with company ?
Asked Mar 5, 2017
No, at grand blanc there are several open positions and nobody is being considered for them internally. none of the employees seem happy.
Answered Feb 26, 2021
No they do not invest in their employees. they have way too much gossip. they are disorganized. mangement is very unprofessional, disorganized and lack of concern for their staff
Answered Dec 26, 2020
How are the working hours at Compass Group?
Asked Jul 5, 2016
Wonderful, all daytime hours and Monday-Friday, no weekends, this was one of the reasons I stayed so long.
Answered Dec 9, 2021
Work a standard 8.5 hour shift with 30 minute lunch break. Monday-Friday. No weekends. There are accounts that don't open on holidays.
Answered Jul 8, 2021
If you were in charge, what would you do to make Compass Group a better place to work?
Asked Jul 17, 2017
I would train train train our housekeeping team to build skills and confidence. Smile and listen to their ideas work together to help each other for us all to be successful and happy reaching all of our clients expectations with a smile
Answered Feb 11, 2021
I would make the job and culture number one. Always smile set an upbeat atmosphere ! Hold people accountable. Always practice safe food handling and safety gear .Sanitizing documentation. I will set the pace and keep it professional.