I have to say with all honesty that with 35+ years in the workforce, this was the worst employment experience I have ever had. Criticism is met largely with complete ignorance or an appeasing answer meant only to pacify employees with no intention for addressing the problem. Scheduling is unfair, and employee requests are prioritized through productivity, with no consideration for seniority, longevity, importance or an employees' personal life. I personally had to jump through a sea of red tape just to co-ordinate time off for jury duty, there is no accommodation for family emergencies or personal needs. You work the schedule management supplies, are docked evaluation points for calling in sick, and are sometimes scheduled mandatory overtime or holiday work and special events whether those types of service fall within your normal schedule or not.
Management likes to dangle carrots in front of employees in regards to advancement, pay increases, cross-training, stock options, and changing positions internally that never materialize. You work within the department you are hired for, and an opportunity to move within the company is not existent. Employees are warm bodies of necessity, experience, and education notwithstanding, if you are hired to work within the customer service realm, you will always be there. They frown on any employee who does not participate in their offer of free television service, and if you don't walk the company line and don't fully immerse yours
dead company that wont wake up, they will let it rot like blockbuster.
They sent me a Yeti coffee tumbler. that was nice.
Where do I start? The cons are plentiful. First of all, this company is a dinosaur with streaming coming into the marketplace. Granted, there is no perfect service out there, but I heard enough complaints to know that DISH is overpriced and just not that great of a service, although mgmt will have you believe it as just about all of them have swallowed the company "KOOK-AID", as I call it.
1) They encourage, in order to save a customer, to exhaust ALL options and some times that means not doing the best thing for the customer like putting them on Dish Pause when you know they want the service disconnected. But, hey, it's all about that save rate in order to maximize that convoluted scorecard...
2) which brings me to my next con-the commission scorecard. It's convoluted for sure. There are about 4 metrics or so that all add up to the score which determines the commission. One is availability time. Another is retention rate which you have to be at 65% to max THAT portion of it and how do you do that? see point #1. BUT, if you do it too many times, a flag goes up.
Another metric is how much you spend to keep a customer and yet ANOTHER metric is percentage of customers you have commit to a 1 or 2 year contract.
Basically, EVERYTHING has to go right on that scorecard in order to get a decent commission. And speaking of commission...
3) the constant commission cuts, like creating a new category for th
Working for the devil pays well enough to deal for a decade.
Do you have a technical background or interest, but no degree? Great! DISH will do well by you. Even if you don't, they'll still take you, as long as you show a modicum of ability to multitask and use a computer.
Offers great pay for the area for relatively unskilled work. DISH provides training, 4 weeks or so, to get you up to speed. Continuous training after that will keep you apprised of new equipment, new promotions, and just about everything you should need to do your job. .
Loyalty is shown in monetary form. In 5 years, it's possible to go from $9-11/hr to more than double that. You do also get profit sharing, once a year as a 401K account, that the company will also provide a small match for if you put money in every paycheck. You can get sales commissions, a recent development that can certainly bolster your paycheck - if you meet 100% or better of all of your performance metrics.
The money, combined with the benefits, makes it easy to create a life around the career of working at DISH. If you like gadgets, you'll get to learn about some of the newest, and maybe even get to take them home. If you like TV, you get it for free.
The best thing about working at DISH is all of people you will meet & interact with. The people you work with become like a family to you. You find that you have the opportunity to become single-serving friends with people around the country in places you've never even heard of. Work is rarely boring.
Work at DISH becomes y
ProsIncentives, Free TV Service, Work from Home Options
Lack of training and managament resulting in missed raise opportunity
I'm new to the corporate side of the company having worked for them going on 6 years now. I worked my way up from an agent in the call center to the position I'm currently in. I felt I was making the right decision but recently after a year in the corporate atmosphere at DISH I'm second guessing that choice for both lack of enjoyment in coming to work and financial reasons.
Since coming to corporate I haven't seen a single raise. Granted before coming on I recently received a raise a few months back. But because of this, I was told I would not be getting another one. Which I feel a fortune 200 company should raise any employee coming to corporate no matter how soon their last raise was as a thank you for sticking with the company and wanting to being a career within. Aside from that, I was under the impression I would finally be able to utilize my Graphic Design degree with this promotion. However that proved not to be the case as there was only room for one Designer for the team I was going to be a part of. Instead I was offered a position on the training team as an Instructional Designer/Developer. Something I had no experience with, but was assured I would be able to do the work and would receive help with getting me up to speed.
While I was trained on the software to build our training materials. I received no thorough training on how to write the courses using Blooms and Adult learning theory practices. Which writing courses from scratch still is the hardest part of
Business to Business sales. Dish network services, working in an outdoor atmosphere in a set territory
During my time with Dish network (Echo star) I was given an opportunity to work in a outdoor environment in a set territory in Miami. They provided me with a company laptop and cell phone,
As an account executive my job was to promote and effectively execute presentations to different companies on the benefits of having dish network services and satellite programing in their offices. Although I did not have to clock in anywhere in a set time like a a 9-5 office job , I still had the responsibility of making sure I was up and working at 9 am. Given that kind of freedom of being on your own, really takes a lot of focus and determination to get the job done, If you had this job and you were not producing, that would come with immediate attention of your supervisors and may result of you loosing your job.
A day as an employee at Dish network required the following:
Visit office buildings and strip malls in a territory. I had to build a work type pipeline of jobs and network with them though visits ,(door to door ), if there was not a decision maker presently available then I would get their information though the secretary or employee through a business card and put the information at the end of the work day to the company laptop to an excel spreadsheet through a oracle software program that Dish network provided for me. I would set a time to follow that first visit with a phone call to speak with decision maker and explain who I was, and the reason of the call. I woul
ProsOutgoing job . Working out in a territory. Independent work and very rewarding at times.
ConsI have gotten rerally sick due to wheather conditions, flood zones in my territoy hurt my productivity.Traffic in miami is very bruatal, Poor training, and management, No chance for growth
The best jobs I've ever had, I would go back in a heartbeat.
I will try to give a rundown of why this is and the pros and cons towards the end so hang with me.
I came into this job as a level 1 technician, coming from a long history of security-based job backgrounds. They didn't care about my prior experience. They gave me the moon and back worth of training, and with every ounce of training came just as much patience. Honestly, the work wasn't hard but it was a lot to take in for a new guy, and not only do they respect this but they have so much patience in helping new technicians grow it's almost absurd. If you can put in the time to work and learn they will take you as high as you want to climb.
The management culture among Dish is amazing. I have worked a lot of unique jobs in a lot of places... Every once in a blue moon you will find that one manager, that is simply amazing. If you were to take that one example of a manager, Dish has them in spades. Every manager grew first as a technician, Then was hired in-house for the job. These guys are strong loyal respectful and know when to push you and when to help you, and they all have been where you are. This culture goes well up into upper management and the company as a whole.
Always involved. Weekly up-training to keep the company goals and focus in mind. Bi-weekly group get-togethers to build strong relations between you and other technicians. A culture that supports technicians helping and challenging one another to b
ProsEvery day is different, You can never see it all in this job, You will have an endless amount of stories, Opportunities around every corner, Amazing culture, Amazing management, Decent pay, Great training, You're treated like you matter, You've involved with the company on most levels
ConsNot enough Cons to fill out the cons section of this review
A typical day working at a DISH call center is frustrating overall. While you learn skills such as operating phones, chat consoles, and internal billing systems, anything beyond the bare minimum for the job are self taught.
The co-workers are the best part of the job by far, since they are basically your only support network and sense of camaraderie.
Management is poorly organized and interdepartmental communication is almost non-existent. The management at my call center had a very reactive mentality versus proactive, and did little to prevent issues and instead asked the employee to pick up extra shifts to cover when inevitable crisis occur.
Suggestions are rarely taken seriously and complaints are filed and forgotten. DISH has everything right on paper, as far as LEAD programs and training, but what is occurring in the actual work place is not represented in any of their reporting.
A good example would be training. Paper says X amount of employees received Y hours of training. It does not mention if the content was necessary to their department or useful in their daily functions. As long as there is a report saying things are being done, there is no concern about whether or not it is useful to the company or the employee.
Another example is reporting hours in the building. They do not report on how effective you are or what you achieve while you are there, but only about how much time you spent. This mentality obviously promotes dishonesty where employees
Tech duties are secondary. It's a sales job, but you're trying to force customers to impulsively buy 100s of dollars worth of product. Don't close the sales, you get fired. And if you're numbers are low, you're being threatened to be terminated.
I knew things were bad when and I would ask the veterans what they think of the job, and literally no one had anything positive to say. In fact, the 2nd or 3rd week of my employment, 6 people quit. Because of those people leaving, the existing techs had to cover their jobs, and was given a mandatory extra day to work. So the work/life balance thing they sell has stipulations.
The managers are really cool people, but the actual company seems to be ran in such a way that I'm positive the management will eventually resign in the very near future. They're definitely thinking about it.
The actual TECH JOB was cool. You get to work with your hands, you're working independently, you're meeting new people. In my short time there, I made a lot of money in tips. From what I hear, if DISH finds out you're taking tips you get fired... But EVERYONE is taking tips, period.
I went to training for 9 days. Though you're a technician, about 50% of the training is dedicated to sales. So when I actually got out in the field to do tech work, about 70% of what I did was never taught to me and I had to learn it on the job. By the way, there were people training me who've only been with the company for 2 months... So we're learning this stuff together lo
ProsGot a free trip to Atlanta and paid training, Work independently. Meet cool people.
ConsIt's not tech, It's sales... Bad sales at that, Work/Life no good, Training doesn't prepare you for field work, Compensation doesn't motivate anyone to stay with the company.
I have some mixed feelings on this one. South bend managers were amazing and the work was good dispite being forced to sell to people inside their own homes coupled with long hours, 1 hour commute to and from work, and unfair scheduling. Training was probably the best month of 2018. The chicago training facility knows what they are doing and they have an amazing and helpful staff (not to mention the free food, rental cars, and nice hotel). After training the work was harsh at times and the drive to several different customers sometimes hours apart from eachother was grating but never too much to handle. I really enjoyed my time at dish in south bend. My problems started after I transferred to indianapolis. At first everyone was friendly and my first week or two was full of easier shifts with customers all within 20 mins to an hour away. I was even able to make a few great sales while on the job. Soon after we got back from the final 3rd chicago visit for dishtech advanced training I started to notice the managers pushing me a bit harder than normal and I chalked it up to expectations of a full technician. This was not the case. Eventually shifts got worst and worst with work from out of our district being pushed on me seemingly at random. I was expected to do a multi hour job in less than 40 minutes and not miss anything along the way, all while selling hundreds in junk side merch to the customers I was sent to help. All of this for upwards of 12-15 hours a day. It did not ma
ProsCo workers, training was awesome, great uniforms, company vehicles(not take home), gained a ton of experience
ConsBroken management, long unforgiving hours, unfair shifts, long drives, im a technician not a salesman. Thats what i was hired for.
Where do I start. Here is basically what this job is and what typically happens at this job. First it seemed like a reasonable job to me, the pay seemed ok, you obviously aren't paid for the amount of work you do fairly. You climb under disgusting homes filled with spider webs, walk in nasty customer's yards with dog droppings all over the place. Go in homes that look like they were never cleaned with junk all over the place and you have to move it around to get the job done. Try not to get too cozy to your manager, they pretend to be your friend, but in the end you come down to one thing: numbers (metrics). The manager will always tell you how bad you're doing unless you are selling well then they make you feel appreciated. They will tell you to get one metric up, but that metric conflicts with another metric. For example they want a metric called 'PPH' points per hour, this measures how quickly you do work, this metric also conflicts with a metric called "CSAT" (customer satisfaction, this also conflicts with due to it's nature, if you rush and don't take the time to help someone the customer won't feel appreciated. Also a focus on "SHS" or the smart home sales metric can pay off SOMETIMES, but other times it's wasted breath and will affect your PPH. Also if you get put on a program if you have a high "R12" rate, this measures if a tech had to return within 12 days (will talk about this later) called OSV, which requires you to photograph every single thing, and you may for
ProsYou're on your own a lot, every day is different
Consvery demanding work, overly high expectations for pay rate, you feel under appreciated
Questions And Answers about DISH
What is the best part of working at DISH?
Asked Nov 29, 2019
Answered May 12, 2022
The ability to make endless commission
Answered May 11, 2022
What questions did they ask during your interview at DISH?
Asked Feb 25, 2016
Thanks for your question! For the interview, questions will vary based on the interviewer. Typically, we ask behavioral-style questions to evaluate your skill sets for the position, how you align with the company culture and your past experiences. For general information about the company, please visit careers.dish.com to learn more.
Answered Dec 20, 2021
I thought the interviewer was completely clueless - I failed the interview - it was a high level deployment position, specialized usually a service handled by by large contractors but dish wants to try and save money and deploy their wireless network in house. I got a lot of dumb questions like tell me a time - The relevant questions should be - have you ever launched a carrier ? If so, how many? How familiar are you with federal, state and local jurisdiction codes and ordinances - have you manged teams, have you managed vendors. What's your experience with lease negotiations, how many have you signed? How many sites have you zoned permitted? How familiar with regulatory, legal and services - Total HR touchy feeling fluff -
Answered Sep 5, 2020
How do you feel about going to work each day at DISH?
Asked Oct 17, 2016
Thanks for your question! Our goal is to provide a safe and collaborative work environment for each team member to innovate and create together. Each day, you’ll be surrounded by fellow DISH team members working for the same outcome: to change the way the world communicates!
Answered Dec 20, 2021
I would rather have a root canal on every tooth in my mouth!
Answered May 7, 2020
On average, how many hours do you work a day at DISH?
Asked Apr 26, 2017
Thanks for your question! Hours will change per position and location you are based at. Typically, team members work 8-9 hours/day.
Answered Dec 20, 2021
08-10 hours a day
Answered Jan 26, 2020
What is the most stressful part about working at DISH?
Asked Oct 17, 2016
Thanks for your question. Our goal is to provide a safe, collaborative and rewarding work environment at DISH. While we know every position will have different stressors, we hope to minimize those and create conditions that allow for constructive feedback for improvements.