Working at Debenhams: Company Overview and Reviews

17 reviews
Debenhams Ratings
Average rating of 17 reviews on Indeed
3.5Work-Life Balance
3.1Pay & Benefits
3.1Job Security & Advancement
10 Brock Street, Regents Place London
$1B to $5B (USD)

Popular jobs at Debenhams

 Average SalarySalary Range
Restaurant Staff
1 Salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 18 reviews

Debenhams Reviews

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Overall Reviews at Debenhams

Customer Service Representative | Luton, IA | Sep 24, 2019
The store i was in
The management were clicky, the last store manager i had was compmetly useless didnt know the first thing about running a big store, my line managers changed my first was amazing the last one didnt know anything either even though had been "trained" i had been to other stores and they wernt anythig like this one also the company values, views,are dated along with its fashion spec
Seasonal Associate | White Rose, KY | Nov 29, 2019
Bullying/ everyone has their gangs
I thought it would be nice working in Debenhams as I absolutely loved shopping there. However as soon as I got on to the shop floor the staff was absolutely rude and unprofessional. On one occasion the store manager yelled at me for no reason (just to make the other staff giggle) However when I stuck up for myself they all ganged up which made me feel really upset and down, the staff would then talk about me behind my back, and I just couldn’t be bothered with this childish behaviour. ..I therefore handed my notice and quit the job ! DEFINITELY NOT WORTH IT ! Don’t even bother applying .
Visual Manager | White Rose, KY | Jan 12, 2020
Productive and fun workplace
Great place to work, good progression opportunities and given me lots of technical and behavioural skills that can be adapted to any role. Good management team and store in general
Sales Advisor | Oxford, OH | Aug 3, 2018
Great company to work for with a good team player environment
I worked as a Sales Advisor and enjoyed going the extra mile to assist customers on my department and worked with some awesome co workers. Management was always around to talk to and were always approachable.
ProsManagement, co workers, working environment
Packer | Leeds, AL | Feb 6, 2020
Communication skills
At Debenhams I learned how to handle customers face to face & over the phone plus the staff was very friendly. The hour's was 6am-2pm & 2pm-6pm and we us to get picked up by the company.
Sales Advisor | Edinburgh, IN | Sep 18, 2019
Lovely workplace with lots of encouragement.
Lovely big, supportive team to work for. Debenhams was my first job in retail and it taught me a lot. Organisation was good and shifts were consistent. I always had the chance to work overtime during my school holidays, which was very useful as a student. There was a huge emphasis on promoting the Debenhams credit card, managers often created competitions or other ways to make this more fun so when you pull your weight you are rewarded well. As an under 21, the pay could have been better - however it seemed decent when I was under 18!
Sales Advisor | Rugby, ND | Jul 21, 2018
Poor management, too much pressure.
The managers do not understand how it is to be on the shop floor as they are always in the office. Too many jobs are given within a small time frame. The communication between the service and product teams is abysmal and managers never stick to their word. Staff often leave as a result of poor management. No proper training is given and if you are part time, you will only do recovery. You get a disciplinary after four days of sickness, which is quite clearly uncontrollable. The only reason I am still at this store is due to the friends I have made on the team because I was lucky to join a team consisting of members of the same age range.
Pros25% discount.
ConsPressure, no communication, poor management.

Questions And Answers about Debenhams

What tips or advice would you give to someone interviewing at Debenhams?
Asked Sep 24, 2019
Be confident- they favour the bold and people who will be chatty with the customers.
Answered Oct 10, 2019
Be yourself amd unfortunatly you have to tell them what they want to hear, as staff opinion doesnt matter
Answered Sep 24, 2019
What questions did they ask during your interview at Debenhams?
Asked Oct 18, 2019
First of all they send an email/message to call them for a telephone interview which lasted around 20 minutes. The questions were asking about your legal documents and availability and then customer related questions such as: if you saw a customer how would you approach them? If you have passed the telephone interview they’ll tell you straight away and then invite you to an interview in the store. The store interview lasted around 45 minutes and was a group interview and we had to fill out a form and then do a role play of picking an item from the shopfloor as a present and why we chose it. After that we worked on the shopfloor for around 20 minutes. You then get an email or call later that day or by next week saying you’ve got the job.
Answered Oct 18, 2019
What benefits does Debenhams offer?
Asked Nov 22, 2017
I like to wotk overtime
Answered Nov 22, 2017
What is the culture of the workplace?
Asked Feb 10, 2017
Multicultural Workplace
Answered Oct 23, 2017