Working at DialAmerica: Company Overview and Reviews

2359 reviews
DialAmerica Ratings
Average rating of 2359 reviews on Indeed
3.3Work-Life Balance
2.5Pay & Benefits
2.7Job Security & Advancement
960 MacArthur Blvd Mahwah, NJ 07495
1,001 to 5,000
$100M to $500M (USD)
Media, News and Publishing

Popular jobs at DialAmerica

 Average SalarySalary Range
415 salaries reported
per hour
545 salaries reported
per hour
74 salaries reported
per hour
35 salaries reported
per hour
29 salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 2673 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

DialAmerica Reviews

Popular JobsCustomer Service RepresentativeSales RepresentativeCall Center RepresentativeTelemarketerAgentSales AssociateInsurance AgentTelephone RepresentativeCustomer Service/Sales RepresentativeOutbound Sales RepresentativeTeam LeaderCall RepresentativeInbound Sales RepresentativePhone RepresentativeCustomer RepresentativeMember Services RepresentativeOutbound Call Center RepresentativeEmployment CoordinatorInbound Customer Service RepresentativeMentorSenior Team LeaderBusiness Development SpecialistInbound Call Center RepresentativeBranch ManagerCustomer Support RepresentativeTechnical Support RepresentativeCoachContact Center EngineerCustomer Care SpecialistData Entry ClerkRepresentativeTelecommunicatorTrainerApplication SpecialistInside Sales RepresentativeManagerOutbound Customer Service RepresentativeSupervisorBilingual Customer Service AssociateLicensed AgentTeleservice RepresentativeVerifierAccount RepresentativeAccount SpecialistPhone OperatorQuality AnalystSales ManagerSales SpecialistSales and Marketing ManagerShift ManagerTraining ManagerEnrollment SpecialistFundraiserTeam MemberAnalystBusiness Development ConsultantCall Center ManagerHealthcare Customer Service RepresentativeOperatorQuality Assurance AnalystRepairs ManagerRetention SpecialistSales ExecutiveSenior Sales AgentTraining SupervisorWarehouse LeadAdministrative AssistantAssistantAssistant LeaderAssistant ManagerAssociateBenefits RepresentativeBranch AdministratorBusiness AnalystBusiness Development ManagerCall Center SupervisorCallerClerkCompliance OfficerCredit SpecialistCustomer Service SupervisorFloor SupervisorInsurance Verification SpecialistInterviewerMarketerMarketing RepresentativeOutside Sales RepresentativeQuality Assurance EngineerQuality Assurance ManagerRecruiterRenewal RepresentativeRetail Sales AssociateSalespersonSenior Customer Service RepresentativeSenior MentorSenior Sales SpecialistService TechnicianSiriusXMSpecialistTeam SupervisorADS ANGENTADS RepresentativeAccount ExecutiveAccount ManagerAccounts AssistantAdministratorAdvertising Sales RepresentativeAppointment CoordinatorAppointment GeneratorBenefit SpecialistBilling RepresentativeBusiness ConsultantBusiness Development RepresentativeCCRCRSCentralized verifierClaims SpecialistClient AssociateCollectorComputer OperatorComunicatorConsultantCredit Card VerificationCredit Card VerificationsCustomer AdvocateCustomer Service Associate / CashierCustomer Service ManagerCustomer Service Team LeadCustomer SpecialistCustomer for LIfeDatabase ManagerDeveloperDirect Sales RepresentativeDirector of Business DevelopmentEducatorEnrolled AgentFloor ManagerFront End ManagerFund RaiserGeographerGuest Service AgentHealth Care AdvisorHelp Desk AnalystHelpdeskHomeserve RepresentativeHuman Resources CoordinatorHuman Resources SpecialistIT TechnicianInsurance Benefit Enrollment SpecialisLaborer/OperatorLiaisonLifelock AdvisorMail InsertingMarketing AssociateMarketing ManagerMarketing SpecialistMedical SchedulerMedicare AgentMembership SalesMerchantNetwork TechnicianNight ManagerNone yetOffice AdministratorOffice AssistantOn the PhonesOperations LeadOperations ManagerPart-time VerifierParticipantPayroll ClerkPayroll CoordinatorPharmacy SpecialistPhone monkeyPlannerPresenterProgram LeaderPromoterProtection AgentQuality Control InspectorQuality Service RepresentativeQuality SpecialistREPRESENTATIVEReceptionistRecruitment ManagerRegional Sales DirectorRepair TechnicianReprésentantReservation SpecialistRetail Customer Service RepresentativeRetention ManagerRetention RepresentativeSR TLSales CoachSales ConsultantSales LeadSales LeaderSales TrainerSales and Service TechnicianSchedulerSells RepresentativeSenior Account ExecutiveSenior Account RepresentativeSenior Customer Service TechnicianSenior Customer Support RepresentativeSenior Quality Assurance AnalystSenior Sales ConsultantSenior Sales RepresentativeSenior Training ManagerService DispatcherSolicitorStudent RepresentativeSupport SpecialistSurgical TechnicianT.S.RTeam TrainerTechnical Support SpecialistTelecommunications OperatorTelecommunications SpecialistTelemaketingTraining CoordinatorUSBankUnknownVerification RepresentativeVice Presidentcall cnterhome serveon the phoneout bound sellsrepresentativerepresentative for medcare & MIDCADE CHILD HELTHrepresentative of the Leukemiasakes repsirius xmsirus xmverifier

Overall Reviews at DialAmerica

Customer Service/Sales Representative | Jacksonville, FL | Jul 23, 2021
Horrible place to work for
Pay is horrible,horrible company to work for strict rules low pay,managers are horrible,whole atmosphere is horrible, no vacation,no paid time off overworked,under paid
ConsHorrible pay
Call Center Representative | Jacksonville, FL | Dec 16, 2019
Productive and comfortable place to work.
DialAmerica has several job options typically, allowing you to move between or another if you are having trouble, or prefer another program. The people working there are nice and the management and higher ups try their best to help you succeed with whatever program you are placed in.
Insurance Agent | Middleburg Heights, OH | Jul 29, 2021
Horrible company with no job security and no room for raises or advancement
Dialamerica is not where you want to work. They say you’ll be paid one thing, and if you blink your eye they take it from you. Don’t call off, you’ll get written up and threatened to be fired…managers play favorites, pay is horrible, rules are horrible, run if you think this is a good fit…RUN!
ConsYou are clocked second by second even when you need to use the restroom.
Business Development Manager | Oak Brook, IL | Apr 27, 2021
A job that will sap you of body and mind, BEWARE
DialAmerica will forever stand as one of the worst jobs I've ever worked at. Where to start. When hired on, you will be told about how easy and great this job is. Just read the script, be friendly and you'll get sales eventually right? The harsh reality is that this job has nothing you'll enjoy. The script is robotic and emotionless. You aren't even allowed to be yourself, you're way of building rapport is to ask them how the weather is. Furthermore, getting sales doesn't even alleviate those woes as your bonus will be determined by a little playwheel with fun prizes such as lottery tickets, bargain bin dvds, and if you're lucky, 1-5$ added to your paycheck. You won't be able to enjoy any full-time benefits, because they'll do their best to schedule you under 40 hours. Attendance and breaks are a joke, You get 15 mins per day that you have, if you go anywhere over, you get counted as late, even if you were there on time, and left on time. The culture is a mess, most of the managers, upper management don't understand the basics of how normal people's lives work. The rule system ties you down to your desk, your best bet in keeping sane is finding someone to talk with. Advancement opportunities consist of changing to different programs, and then maybe getting a recommendation of becoming a manager, but even then, your pay gets shot up from 10$ to 12$ so it's not much of an upgrade. There's more numerous things but unless you need money, and places around are taken, stay c
ProsBreak room has food you can buy at somewhat ok prices, 45 minute lunch/dinner breaks
Cons15 min "breaks", low pay, no drink or food allowed on desks, low morale, strict script
Insurance Agent | Charleston, SC | Oct 19, 2020
Very Low Pay
The pay was horrible and there really was not a lot of room for growth to try and make up for the pay. There are no real benefits of the job and it's really not worth the time and stress.
ProsBreak Room
Conslow pay
Enrolled Agent | Fairlawn, OH | Jul 23, 2021
They won't fire you
Employees do not have mgmt support. Most mgmt/supervisors are untrustworthy, they don't support employee integrity. Best part of job: meeting some genuinely nice coworkers; worst part; mgmt will find some way to keep you from making you weekly tally of hours so you don't get your weekly incentive. Really, the pits -- can't trust any type of leadership.
ProsAvailability of hours for work, including overtime
ConsMgmt untrustworthy - they'll stick you in the back to gain points for themselves.
Quality Assurance Manager | Orlando, FL | Jun 17, 2021
They treated their workers like robots. The pay could definitely be better but they low ball, micro-aggression among management. Almost impossible to be happy at work
Outbound Customer Service Representative | Port Richey, FL | Mar 27, 2020
They have both inbound and outbound calls. Very flexible days and hours. With hard work, dedication and long hours the pay is very good. Not much room for advancement within the company.
Telemarketer | Knoxville, TN | Nov 26, 2019
Fast paced environment.
Dial America was a fun place to work. They offered sales incentives which was nice. The incentives encouraged employees to make more sales. More often than not you would be rewarded with a one dollar scratch off lottery ticket for sales. They had a very diverse sales floor that was typically energetic and fun to be apart of. Management and supervisors were always helpful and encouraging.
Customer Service Representative | Indianapolis, IN | Dec 1, 2018
It’s a fun workplace the people made it fun
It’s a fun workplace the people made it fun They were very flexible with hours and very understanding it was a great atmosphere and they made it funFor every sale you would get put into a drawing for a gift cards and again they were very understanding and compassionate
ProsLots of incentives and gift cards for people with top sales
ConsSchedule adherents if you didn’t make it you wouldn’t get your incentives

Questions And Answers about DialAmerica

What is the interview process like at DialAmerica?
Asked Feb 9, 2016
Was quick and pleasant.
Answered Sep 12, 2019
I received phone call this morning and told little about myself ,work history and they scheduled interview for this afternoon. If I get hired, I'll start training next week. The lady was super nice and was impressed with me.
Answered Jan 11, 2019
If you were in charge, what would you do to make DialAmerica a better place to work?
Asked Jan 10, 2018
Need more professional management .They're loud and don't care about us agents trying to hear customers and completing the sale. Also stop telling new employees one rate then it's different after you start. Also, the rules about attire. they say one thing then you are folks wearing what they say you can't. And the weed people smoke on break and lunch and come back in and you choke from the smell and lose your sell. Also the help when you need it is not always around and when you ask they sometimes look disappointed when they throw you out there without the proper training. And now that I'm typing this I'm not getting 8 hours I'm getting 7 1/2 Due to not getting paid for 30 min. lunch break and I sit until it's over because I need every dime. Every job should be at $15/hour start.
Answered Nov 21, 2020
Honestly, the pay is below market for the area and corporate is really uninterested in changing that. I would make a higher base pay for employees and use less incentives to give people the "hope" of making more and instead ensure they can actually rely on a steady income.
Answered Nov 16, 2020
Do they hire felons.
Asked Apr 22, 2017
Yes They hire felons, Anyone who can read gets hired
Answered Oct 24, 2018
Yes they do hire felons. I have spent the better part of 6 months listening to a woman talk non stop about being on drugs and the crimes that she committed. One being stealing people's personal information (she is employed on an ID Theft program!). Also there is a newly minted coaching specialist on the floor who as an agent would speak of her illegal activities. You never know who you are sitting next to so be careful.
Answered Oct 16, 2018
What are dial americas benefits for workimg for them? Is there paid vacation?
Asked Feb 19, 2016
I guess it depends on the location you work at. At the Athens, GA location the benefits are limited. There is health insurance which is a pretty big chunk of your check and does not offer many options. There is no paid vacation or sick time. You get 2 bereavement days for immediate family members (mother, father,spouse,sibling,child) and management at this location is very insensitive when you have a death in the family.
Answered Oct 17, 2018
No no paid vacation when i was there
Answered Oct 19, 2017
Can you wear converse shoes to work
Asked Aug 16, 2016
Only on dress down days. They enforced a business casual dress code. Not sure why because the location I was at was so unprofessional.
Answered May 9, 2018
This is a business casual environment, so No sneaker type shoes allowed. You're required to wear dress shoes, with some locations (typically warmer climates) allowing open toe shoes as long as there is a heel strap. Friday- Sunday are dress down days where jeans and sneakers are allowed, but you still need to wear a business casual too.
Answered May 9, 2017