If you can stomach microaggressions daily, then by all means
I worked in the lowest revenue department and transferred to the highest, most demanding department. I have three points for you: Sales, pre-sales, and credit cards.
It's a female dominated company, men are either managers or special salesmen for certain areas like menswear and accessories. If you are friendly with your immediate supervisor your shifts can be enjoyable, but the competitive sales culture is pretty rough. The days consist of an opening and closing shifts for full-timers, part-timers in the mid shifts to cover for lunches, which are an hour. You'll make displays according to your department, dress mannequins or tables or shelves with product, following a guideline from corporate every month. You'll maintain the floor, clean and order the stockrooms, mark down prices and set up special shelves on sale days with clearance. You are ALWAYS standing, you never get to sit unless you're off the clock.
There are discount sales at the end of every month, and those are big days for the Dillard's membership cards. They want you to sign up a new person every week, ideally every day, but ESPECIALLY on the discount weekends. If you are not signing up enough people for these credit cards, you are a problem in their eyes. It doesn't matter how well you do on the floor, how well liked you are...all that matters are your sale numbers and how many credit cards you 'sold'. They make you to take a special class if you have not done enough of them. I will also say, if you don't
ProsHour lunch, weekly pay, opportunity for advancement, attractive workplace, benefits for full-time
Consmanagement is not accommodating, aggressive store culture, long days, constantly on your feet
4.0
Administrative Assistant | Murray, UT | Apr 26, 2012
I enjoyed working for Dillard's for the most part. I really enjoyed working with the people throughout the store.
During my time with Dillard's, I worked under two store managers and three ops managers. My first manager was somewhat inattentive to his responcibilities as a manager. However, that being said, he was always kind to me and often would tell me how much he appreciated me and that I was doing a great job. He was released from the store for misconduct.The ops manager was over-bearing, dominating and threatend me. She was ultimately transfered to another location as a repremand to her behavior. She was replaced by a woman from a near by location who I must say is the finest manager I have had the opportunity to work for in all my 30+ years. I would work for her again. She was transfered back to her other store as the store manager. She was then replaced by a woman who had been a territorial merchandise manager. We worked very well together. She treated me well, like a friend and trusted me with extremely confidential information and proceedures. The new store manager who replaced our terminated manager was by far the worst manager I have worked for. He was demeaning towards me. Often put me down and used intimidation to push me around. I went from being happy to be there to wanting to cry every day I left for work. I am an individual with some physical challenges needing to be in a seated position so the job as secretary suited my needs. He wanted to put me on the sales floor. I had requested a chair that would meet my needs and was told no, that maybe I might leave my position a
Prosemployee discount, employee credit union.
Conshealthcare expensive. no concern for elderly, people with disabilities.
They don't know what they're doing, they will stab you in the back. They don't care about you
Best thing about working at this store would be the starting out at $10 and $10 training part. And being 401k eligible. Every person has a goal. they make it 3 times as much as it should be. they set you up to fail. if you ever, by some miracle get your raise goal, they will move you to a different department so they dont have to give you the raise. They will cut your pay and then let you go. its a revolving door, thats how they want it. Be prepared to completely change as a person and have no life what-so-ever. You are not allowed to go to school, not allowed to request any days off, hardly earn ANY vacation time even after being with them a whole year! You never see the managers, they don't know what they're doing at all. They tell you they're going to take care of things "oh just email me about it" and never do any of it! You get hired on not knowing where you're going, training is 3 weeks long and they don't decide what they're going to do & where theyre going to put you until the last day. I got put in kids shoes, after specifically saying if I got put in the home department ill quit. Kids sboes is the ABSOLUTE SLOWEST, and pointless department in the entire store. Kids shoes and kids clothes should be all one. Men's shoes, and ladies shoes are commission, but not kids shoes. You're lucky if you see anyone all day and I'm talking about working 12-9 and 9:45-6 or 7.
Do they really think they need 2 people to work FT (40 a week) in this slow department? It's not busy enoug
Hostile work enviroment. Extremly demanding and unappreciative.
New and moved associates are trained by other associates in an assigned department, which these stationed associates are not properly trained or compensated for teaching a new associate how to sell and maintain the department they are placed. It is drilled into every new hire that the most important part of their job is making sales. It causes many associates to not work together, also a hostile work environment. While the new hires are selling to nearly every customer, the seniority associates are making sure the department is clean and organized and their SPH suffers every time. Oftentimes, by senority and new hires, Quota cards are confused with SPH goals, which are both important but the SPH numbers determine pay-cuts and pay raises and many associates don't realize that. Review times are scheduled at the company's convenience in the worst interest of the sales associates. For instance, upon approaching a busy time for the store a review will be scheduled before a particular event or holiday or way after so the associates will not have time to bring their numbers up because of the slow times. A sales associate has many duties and help customers the best they can, but none of that counts unless a sale is made. Associates can receive special hours if they are requested by management to do tasks and parts of merchandising. With years of working there, ASM's do forget to put in special hours too often.Another issue is scheduling, you can work anywhere from 5-14 days straight,
ProsEmployee discount, different brands and product knowledge, enjoyed helping customers.
ConsUpper management, consistant turnover. Bad scheduling.
1.0
Fulfillment Associate | Maumelle, AR | Aug 28, 2021
Bait and switch from the job your hired to do verses what you really DO
You will be hired as a fulfillment associate which is not a bad job. You stock or pick orders in the warehouse in different areas but after about a month when you get settled and get all your benefits set up that's when the switch occurs. They send you to be trained in a department called returns. Returns is in a large cage with an 8 foot chain link fence around it. You set at a desk and process all the merchandise that is sent back by customers. Returns is always behind and can't keep employees due to it being mismanaged. Why does upper management allow this to go on? Because returns is managed by the warehouse managers wife. Nepotism runs rampant in this facility from the top down. A typical day in returns you sit and inspect merchandise that comes back which includes using a garment brush to remove deodorant stains from clothes, using a lint roller to remove pet and human hair, febreze anything stinky, use wet wipes to clean the bottom of shoes and the best of all replacing all the hygiene liners in the bathing suits. Your goal is to make it all look new again and repackage it so they can stock it and sell it to the next customer. All of this is done with no PPE provided. No gloves. Just your bare hands. If it is to damaged to resell then you refund the customers money and it gets put in clearance or thrown away. You cannot wear headphones and listen to music, You cant be chatty and talk to the people around you. Don't plug your cell phone into their outlets to make sure i
ProsAlways short staffed so overtime always available
ConsPoor upper management, nepotism, miscommunication, No flexibility
You definitely can’t buy class at Dillard’s.
From the day I set foot on the sales floor, the Assistant Store manager was so needlessly rude to me. She could hardly deign to walk past me, let alone speak to me. I worked my department and was continually praised for my performance. I was even sought out during a corporate visit by Mark Galvan, the Regional Vice President, who wanted to personally shake my hand and thank me for styling and representing my brand so well. She continued to avoid me; I had no idea why this woman seemed to have such a distaste for my presence but for five months it was nothing but eye rolls, head tosses, and huffy attitude from her.
No one else seemed to have a problem with me except for her, so it came as no surprise that she suddenly fired me under the comically fabricated reasoning of “you don’t look happy here.” If “unhappiness” was a legitimate reason for firing people they would not have a single associate left in the store. Also, if she was any type of decent manager (or human), one might approach their coworkers about said unhappiness before simply firing them. She also did this without even speaking to or notifying the area sales manager of the department I worked in; he was quite shocked as she fired me while smiling like a gleeful maniac. Hmm, interesting, I’m sure it had nothing to do with her own personal pettiness.
I had already planned to leave Dillard’s and I thank her for the favor of no longer having to subject myself to
This job seemed to be amazing. The benefits you get are great. And the 25% off discount sounded nice (before they tell you that you need to apply for a dillards card.) The management seemed super awesome and friendly (It was probably because of the holidays a time to make the most money.) But over time things fell apart very quickly. First your assigned locations manager will NOT be able to help or listen to you very easily. So if you have problems with coworkers that are pretty serious and a danger to others don't expect to be listened to. Second if you don't meet your number every month or at least exceed them you will NOT get the you were told to begin with but instead get a pay cut. So even on slow days when no one is shopping you will suffer. And the blood spill between coworkers is depressing. There is NO team work just ME work. Third, IT. IS. A. CORPORATION. Yes it can pay you a bit more and it can provide insurance coverage but since it is a corporate place it will burn you out quickly. With the burnout will come very little pay or care for you the employee. They also overwork those who are commissioned because it is different from hourly pay. Legally they can do that but it will burn you out and can potentially cause depression and suicidal thoughts. Burn out is classified as a serious problem in the states and needs to be taken more seriously.
My final opinion, if you plan to work here don't get to know your coworkers. They claim they want team work but there isn'
Toxic environment. Company expects you to only work there and have no family life.
Terrible company to work for. Don’t let the high pay trick you into working for them. They claim to be a family company but only give management 3 days off in December with Christmas being one of those days. In December part time employees are required to work 40 hours and the full time employees are required to work 48 hours without given any choice. You’d think the extra money would be awesome for them but it’s not because come January both full time and part time employees will be lucky to have atleast 28 hours a week, 15 hours for the part time employees. Payroll for the year has all been used up in December and sales in January are very low. Plus they need to make sure the average hourly ratio for the part timers go back to being below 28 hours or they will be forced to give them full time status and benefits.
401k is invested 100% in company stock so your future retirement rests on whether they are making a profit as a company. If you leave the company a % of your 401k will be held hostage by them for 5 years.
Health benefits prices are outrageous. As a salaried manager I was paying over $1,200 a month on health insurance for just my daughter and I. Luckily once my husband and I got married, we were able to get insurance through his job that was much so I dropped the Dillard's plan after one year. Even with the $1,200 a month, I still had to pay $3,500 out of pocket costs for my daughter to get her tonsils out.
My district team threatened to fire all of the manager
ProsCompetitive pay rate based on whether you are willing to sell yourself to the Dillard’s company.
ConsEverything about this company will drain the happiness and joy out of your life.
You are not paid on commission (unless you are in shoes, or an individual brand or vendor is offering that as a spiff), but your pay will increase OR decrease based on your sales. SO, essentially, your hourly rate is based on your sales.Its really, really competitive if you do not get along with your area co-workers or if there is a large age gap in fellow area co-workers. Besides a few exceptions...my experience was the older the worker the more of a sales and tattletail snake the person can be. Many close employees who get along will work together to help everyone achieve their goal so they don't get a pay cut, and if certain co-workers are not in on this underground teamwork, they have likely stolen someones sale(or, most of the time, multiple sales) or have not been friendly. Its a eat or be eaten world at Dillards when you are not on a "team". The management at my store was both awesome and awful. Higher management only cared about sales and tardies and thats it. While there were many great ASM's there were also the horrible ones. For the most part each ASM were both great and horrible depending who you asked, but always there was 1 or 2 who everyone liked. You will stand ALL THE TIME, and if you are not used to retail, your feet will hurt alot for the first month, and most of the time the rest of your working time at Dillards. If you make your sales beyond your standard you will be ok with most of the managers unless you are late often or have lots of absences, but if y
Prosemployee discount, access to sales first if you have a nice asm
Consvery impersonal, sales training is useless, and you are micromanaged
Stressful enviornment, great sales with employee discount
A typical day at a makeup counter are filled with helping customers obtain product knowledge to purchase correct products for their individual needs, teaching of correct product application of products,sale add ons, and drama,drama,drama.
The Cons:
The environment that Dillard's creates is in not conducive for teamwork.Everyday is stressful, like a battleground, and when you first start everyone wants to "help" you in order to steal your sales;that do not count for two weeks.
Everyone is out for their own sales goals,which are always unreachable, and fighting over clients. If you are lucky enough to have a department in which everyone unanimously agrees " best for the customer/department" it is bearable and friends can be made, where stealing and fighting over customers is just a rare occurrence. Gossip is always present and can be cantankerous, if you let it.
Management was oblivious and non-directional in leading and training; until numbers would come in and you always needed to do better, even when hitting previous goals. Advancement seemed less to do with skills and capabilities, but who was rubbing shoulders with the top. I had a manager hang up on me while I was talking as I called out because of a family death.
Promised positions, pay raises, and et cetra always fell empty- months could go by; as well as wages were decided on how upper management felt that day of hiring.
Special days (i.e. New Years) 12+ hour day are expected with one 15 minute brea
ConsCulture, Gossip, Management, Lack of training, Sells
Questions And Answers about Dillard's, Inc.
What is the promotion process like at Dillard's, Inc.?
Asked Sep 17, 2020
Based off kpi’s, and willlingness for constant improvement
Answered Dec 24, 2022
You have to jump over nearly impossible demands and expectations to get any kind of raise.
Answered Dec 23, 2022
What is the best part of working at the company?
Asked Oct 7, 2019
Honestly there's nothing amazing about working here.
Answered May 23, 2022
Great pay
Answered May 13, 2022
If you were to leave Dillard's, Inc., what would be the reason?
Asked Mar 19, 2017
The store had NO customers! I couldnt figure out how they stay in business. Oh the boredom!!!! Made me wanna scream and go running down the mall. Just cruel to work 8 hour days with no customers and nothing to do.
Answered Apr 26, 2022
Lack of support, lack of compassion, lack of work life balance
Answered Oct 7, 2021
What would you suggest Dillard's, Inc. management do to prevent others from leaving?
Asked Mar 15, 2017
I work at Dillards in Mcallen and I suggest that the manager in the accessories area stops accusing certain associates of certain accusations just because he has favoritism towards the younger ones. It’s very unprofessional and childish.
Answered Nov 24, 2020
Nothing need another one he's to comfortable an very arrogant need a reality check ✔
Answered Nov 1, 2020
How is feedback from management delivered at Dillard's, Inc.?
Asked Aug 31, 2022
Horrible, they don’t appreciate or know how to talk to their employees
Answered May 22, 2023
This had to be the worst job I’ve ever had, management is very toxic . No training no coaching , really hard to live up to their expectations
