Doordash

Working at Doordash: Company Overview and Reviews

Doordash
Doordash
3.3
3488 reviews
Doordash Ratings
3.3
Average rating of 3488 reviews on Indeed
3.9Work-Life Balance
2.5Pay & Benefits
2.6Job Security & Advancement
2.7Management
3.1Culture
Headquarters
HQ: San Francisco Local Corporate Offices: Mountain View, Los Angeles, Chicago, Boston, Washington D.C., New York, Austin, Phoenix, Denver, Toronto
Employees
1,001 to 5,000
Revenue
Unknown
Industry
Internet and Software

Popular jobs at Doordash

 Average SalarySalary Range
Delivery Driver
106 salaries reported
$16.56
per hour
$7.25-$32.50
Courier
1 salary reported
$20.00
per hour
$10.00-$30.00
Dasher
77 salaries reported
$14.83
per hour
$7.25-$30.20
Driver
47 salaries reported
$15.60
per hour
$7.25-$30.30
Stocking Associate
127 salaries reported
$71,992
per year
$14,000-$157,000
Salary Satisfaction
44%
Of the employees are satisfied about their pay
Based on 12376 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Doordash Reviews

Popular JobsDelivery DriverDriverDasherIndependent ContractorDriver (Independent Contractor)CourierCustomer Service RepresentativeOwner Operator DriverCourier DriverContractorDelivery PersonSelf EmployedConductor/aFood RunnerOrder AdministratorDashedDelivery SpecialistHandlerPrivate ContractorRoute DriverDrivers HelperRecruiterServerAccount ManagerCrew MemberCustomer Support RepresentativeData Entry ClerkDelivery Person (independent Contractor)DiverDoor dashDoordashDruverFood Service AssociateMessengerOperations AssociateOperations ManagerPhotographerSpecialistAccount ExecutiveAgentAmbassadorAnnoyed by scamAssistant ManagerBrand AmbassadorBuilderBusiness Development ConsultantCall Center RepresentativeCaterer/ServerCatering AssistantChefClerkClient CoordinatorCompliance OfficerContract RecruiterCulinaryCurrentCurrent Doordash EmplyeeCustomer Care ManagerCustomer Service/Data EntryDESDadherDashDash DeliverDashmasterDeliaDeliveries AssociateDelivering foodDelivery personDoor DashDoor Dash Scams you out of your moneyDoorDashDrivDriver AssistantDriver ManagerDriveyDrverFleet ManagerFood DeliverFood Service WorkerGPS system sucks-and they're not fixing itDriverIndependent ConsultantIndependent RepresentativeLocal DriverLogistics SpecialistMerchantNever existedNothingOperations AssistantOperations SupervisorOperatorOrder ProcessorOrientation LeaderPart-time/ Full-timeProduct OwnerRecruiting CoordinatorSAHMSales AssociateSales ManagerSenior Account ManagerShuttle DriverSocial Media SpecialistSpecial AgentStore ClerkSubcontractorSupervisorSupport Escalation EngineerSupport SpecialistTeam MemberTier 1 AgentTransporterTroydash slavefood delivererСourier
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MASpringfield, MOSpringfield, OHSt. Catharines, ONSt. Louis, MOStarkville, MSState College, PAStaten Island, NYStaunton, VAStephenville, TXSterling Heights, MISteubenville, OHStevens Point, WIStillwater, OKStockton, CAStone Mountain, GAStratford, CTStreet, MDStroudsburg, PASuffolk, VASummerville, SCSumter, SCSunnyvale, CASurprise, AZSurrey, BCSwedesboro, NJSyracuse, NYTacoma, WATahoe City, CATallahassee, FLTampa, FLTaunton, MATaylor, MITaylorsville, UTTempe, AZTerre Haute, INTexarkana, ARThe Colony, TXThe Woodlands, TXThornton, COThousand Oaks, CAToledo, OHTopeka, KSToronto, ONTorrance, CATownship of Brick, NJTownship of Jackson, NJTraverse City, MITri-Cities, WATroy, OHTucson, AZTulare, CATulsa, OKTupelo, MSTurlock, CATuscaloosa, ALTwinsburg, OHTyler, TXTysons Corner, VAUniontown, OHUpper Arlington, OHVacaville, CAVallejo, CAValparaiso, INVancouver, BCVancouver, WAVaughan, ONVenice, FLVero Beach, FLVictoria, BCVictoria, TXVictorville, CAVincennes, INVirginia Beach, VAVisalia, CAVista, 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Overall Reviews at Doordash

3.0
Dasher | Hurst, TX | Jun 18, 2019
Its just a side gig, you absolutely need a fuel efficient car to make wide profits
First, let me thank doordash for being a thing. working for them has helped me get extra money for that new game or some extra grocery's or that extra bit of money for a bill and such. if you put in the time you can make a small handful of cash. HOWEVER, you MUST, have a fuel efficient car to see wide profits, im talking 27-30+ mpg city driving type of car to see good profits. This is because doordash does not pay for your gas, wear and tear. Management- management isnt really a thing since the app tells you when you can work and open schedules. you can ''dash now'' if its busy in your area otherwise you have to wait until the area turns red. the only interaction with management was when i first started when they sent out a survey asking dashers what they thought, apparently alot of them said the pay was bad. so doordash corporate went ''face to face'' with dashers and asked these questions again and sent everyone a email saying ''nobody in person said the pay was bad so issue is resolved'' Pay- You can expect a delivery to AT LEAST give you $5, i have gotten 4.60$ delivery's before too, the higher end is 6.80$ - 9.00$ i usually can do 2 orders per hour, if they give me something to add to my current route 3-4. the most iv done in one hour was 5 orders. ill explain why these are so low later. doordash on busy nights offers ''bonus pay'' but these have caveats, like accept 80% or more orders (meaning you cant decline but 1-2 orders in your dashing time)
ProsQuick cash, cash out every monday for free, instant transfer opens after 50 orders for 1.99.
ConsLow pay, ALOT of gas needed, no help paying for gas, merchants take their sweet time.
1.0
Dasher | Cincinnati, OH | Jan 23, 2019
Driving your car and picking up deliveries is easy but....
If you want an authentic Review from someone who works full time here, please read. I’d highly recommend that you stay as far away from this job as possible. PAY RATE: After factoring in gas, miles, overall wear & tear, time of delivery, etc. you are only making $6-7 per hour. You will only receive 1-2 deliveries an hour on certain days. You will NOT get paid for sitting around waiting for a delivery. The app has a ton of bugs so it’s likely you will experience a situation where you need to complete an action and will not be able to such as calling a customer or swiping to complete a delivery. CUSTOMER SUPPORT: Every time something goes wrong, you have to contact Customer support and EVERY SINGLE PERSON is foreign. Customer Support speaks broken English and it’s very difficult to understand them when in a stressful situation. In certain situations, DoorDash Support is unavailable so you have to just attempt to figure the issue out on your own. SCHEDULING: You used to be able to adjust the time and schedule yourself to work hours based on your particular life style. As of the New Year you can only schedule yourself to certain time blocks of 2-4 hour shifts (Some are literally 30 minutes to an hour). Most of the shifts are designed around boosted pay so you aren’t able to get in on the money. This is because DoorDash doesn’t want to pay you far wages. And if you are lucky enough to schedule during a boosted pay period, all it’s doing is covering the gas mone
ProsAble to work by yourself as your own boss.
ConsPay is fairly low after factoring in overall car care, Customer Support is very hard to understand especially when you need it most, Scheduling is an absolute mess, Taxes may cause a lot of stress if you are not doing them properly
2.0
Delivery Driver | Oakland County, MI | Jul 11, 2018
Definitely has its positives, but also has its negatives.
Let me start off by saying that the support staff you call when you're having an issue, are by far the most polite, nice, upbringing, helpful people I've ever had contact with. They're always concerned about what's going on and how to resolve any issues for you. They're very understanding and actually make effort to make sure you're happy. I could keep going about that topic so I'll just move on. I apologize for the long review, but it's worth the read. I do enjoy the fact that I make my own hours. If I don't feel like going, I don't. If I need a little extra cash just to get me by; I can go for a few hours and end my dashing session when I made enough. The best part is that I can decide how much money I want to make. I made 500 dollars in a about four days. The downside to that is, you literally have to go all day. (Well depends on how much an order is, or if you're dashing in "peak hours"... which is also an upside.) Which leads me to my next topic. Gas. (Have you seen those gas prices lately?) Sometimes you sit for long periods of time with no orders. Sure you could sit with the car turned off, which I've done too. But in my personal opinion, I get more orders while driving around aimlessly in the area I'm dashing in. ( Never go to the "hot spots", they're useless... trust me I've tried so many new ways to try to get orders) Which of course takes gas. Sometimes I make less dashing that day, than what I put in my gas tank. So just depends on you and what you c
ProsMake your own hours. Pay depending.
ConsDown time. DailyPay gone. Gas wasted.
2.0
Dasher | Atlanta, GA | Jan 6, 2019
Try to find a better job.
I worked here for two weeks, but it looks like at the end of my second week I have to quit. I had to return an order to a restaurant. I was driving down the road with the phone and it said I had arrived. Anyway, I did not see the name of the apartment complex listed, just an address. I went to the lettered building the person texted me. I went to the number in that building that was texted me. It was the wrong person and place. I left, went to four other complexes, which were all the wrong ones. Addresses were sometimes hard to see on the roadside or signs (except for one), but I did not receive the name of which complex it was, just a street address. I was tired of texting the customer again and I'm wary of calling people bothering them after several tries. Why did she or doordash not tell me the name of the apartment complex? Why wasn't it appearing or listed on my app? So eventually I had to drive 1.5 miles back down the main street and return food to the restaurant where the lady looked annoyed at me. Was circling around in my car like an idiot. The gate code given did not work at any of the gates. Was out walking around in a dark creepy apartment area in the middle of night. A high dude smoking a joint came and told me how to exit. Had a gate crash on top of my vehicle. Wish someone would hire me for a real job. Burnt a lot of gas, which is expensive, not complaining about the pay, it was great for extra cash, but this is not going to work out. Just no, no, no, no. There
ProsFun watching the money you just earned pop up on the app. More orders on Holidays and Evenings.
Consdangerous driving arises from use of app and phone, expensive gas fill ups, incomplete directions.
1.0
Driver | Los Angeles, CA | Jan 12, 2019
Doordash Drivers are totally used by the company and lied too!
I started working for Doordash in May of 2018. I made 1100 deliveries in that time. My Acceptance rate was 90+ % and completion rate 100%. My customer service rating was 4.5-4.7 regularly. My on time deliveries was 84%. I worked in the valley in Los Angeles. Every glitch their driver app had we as drivers were penalized. They promise a bump in pay if you met certain criteria over the hours highlighted. They would send you on ridiculous drives and if you turned them down you would not get the bump in pay. The customer service for drivers they provide is mostly lip service. If the app crashes and you are not compensated correctly they will not fix it. They promise to email you or call you back and they do not. They do not vet the restaurants at all. I have waited as much as 2 hours to pick up an order only because they threatened me to wait and I was new. They had promised to compensate me but I got zero. The restaurants in some cases are always late with your order waiting for 30 plus minutes of your time and not being compensated. Many of the 30 minute waits are basically the same restaurants and they do not process your order when they get them but when you arrive. If you complain to Doordash and the restaurant you will be "Deactivated". Many of these restaurants are habitually late over and over. Doordash turns a blind eye and you are not compensated. You will receiver bad reviews even though it is through no fault of the driver. If you choose to turn dow
Prosset your own hours
ConsNot a reputable company for their drivers, treated poorly, Your time and compensation is wasted, so many more.
3.0
Crew Member | Indianapolis, IN | May 24, 2019
Relaxing, Yet Stressful
A typical day can go one of two ways: 1.) You're busy as can be and absolutely cash out. or 2.) It's slow and tedious and you make about what some folks make in an hour. It's a fun job at first - in fact, it's fun to just explore the possibility of having absolute freedom over when and where you work. You're always mobile, moving from place to place, so it's a nice change of pace from working in a single building all day long if that's what you're accustomed to. In terms of management, you're really just limited to the offshored jobs of folks you can't understand too clearly when you talk to them over the phone. There's not really a "workplace culture", you just kind of meet other "Dashers" along the way and sometimes converse with one another. The hardest part of the job I'd say is all the cons that come along with it. Nothing is particularly "hard" about this job. You go in, get the food, go out, bring it to who ordered it. It's that simple. The only problems you can run into are the following: - Receiving an order, showing up to the restaurant and there's no order there - Frequent app crashes - Frequent app issues where the servers go down and nobody can sign in or mark orders as complete - Poor "management" by means of contacting the "help" department which does, quite literally, almost nothing besides reassurance - It can be insanely slow at times - sometimes you can't even sign in to do any orders because some areas are just not bu
ProsWork whenever/wherever you want
ConsCan be slow, stressful, not a lot of availability, frequent app issues
3.0
Dasher | Mesa, AZ | Feb 19, 2019
Dashers need visibility on how we actually make money!
Ok folks. I've been doing this for 2.5 years in the heat of Arizona. I usually do this for about 25-30 hours per week as a single father who also works another 40+ hour job. So, suffice to say I've got a very good handle on how this all works. I'll give the positives first so as not to sound like a Negative Nancy... 1. You can work "pretty much" whenever you want 2. The pay per hour is comparable to other delivery companies now that they are having some peak time bonuses (although when they have these bonuses in an area, the amount of business that you get is usually lessened by quite a bit) ex: 2 deliveries @ $5 each or 1 delivery at $10 3. You can adjust your schedule, much like Uber/Lyft. 4. Customer service in Pakistan is pretty nice.... Ok that's about it. Obviously flexible $ is what this is all about. But "how do you make those dollars" you may ask! Well, Doordash says that they "guarantee" $1 + your effort bonus (not specified) + 100% of your tip that the customer gives you. My question is... if us dashers are usually getting $5-$7 on an average for each delivery and on the Doordash site, they prompt customers to pay $3-$5 for their tip initially.... WHERE IS THE EFFORT BONUS AND HOW IS IT CALCULATED????? I'm not about to believe that no one is paying a tip here. So where is all of this money going? At least when you're working in sales, you know how your commission is calculated so that you can focus your effort on a specific area. I'v
ProsGood Work/Life Balance
ConsPoor Pay, Poor Communication
1.0
Dasher | Simpsonville, SC | Oct 29, 2020
No management/support. Horrible pay
At the beginning, Doordash was great. It was very busy and they paid very well on base pay. You get paid by the order. Meaning you get paid base pay and if your lucky, they will do what they call peak pay that is extra from base pay. Plus you get any customer tips. Problem is, they hardly ever do peak pay anymore and they refuse to put on the ordering app, where the customers can see it, that drivers do not get the delivery charge. And a lot of the restaurants charge upward to $7.99. That hurts the drivers extremely because about 70 percent of customers do not tip. So now that leaves you taking a order, as much as a small order to a very large order, $100.00 plus, anywhere from 1 mile to 13 miles and you only get paid anywhere from $3.00 to $5.25. Thats it. And when you have a 15 to 20 minutes wait at the restaurant then if traffic is busy, it could take up to 45 minutes to an hour just to do 1 order. And remember, let's say you get the high side of $5.25 for the order. You have to pay for your own gas and maintenance on your vehicle. So by the time you take your gas and maintenance off of that $5.25, you end up with around $3.25. And that order took almost an hour. Granted, their are times when customers tip well and you get 2 or 3 orders at the same time and you can make about $18 to $20 dollars in that hour. But they are very far and few in-between. Their is also times where they send you to pick up an order going 12 to 15 miles and once you look at where it is going, you
ProsQuick cash
ConsManagement, Pay
1.0
Driver | San Jose, CA | Apr 30, 2019
Over a year 1179 deliveries i just quit
Wow, I have been driving for Doordash for well over a year. I have been driving with another service as well. I really have enjoyed driving for them at points. I love being in the restaraunts & loved most of my customers. I used to make $800-$1000 a week on dash alone & I have had $200+ days. They started a tipping policy at some point where if the customers tip they drop the delivery rate from $6 to $1. We used to get $8-$12 per order that shifted to $6-$8 last May. So less money for me per order & oh by the way Doordash keeps up to $5 that the customer tips. This is a LIE because drivers & the customers are both told we keep 100% of the tips. I can't recount the # of times a customer would say "I tipped you $9" & a $4 tip shows up in the app. I have been driving just during incentive times for the last couple of months (5 hours a day) & still have legitimately made $20-$30+. Now they are offering very few incentives at all (I have seen it as high as $12 per order- on 6 orders in 3 hours at night i have made $130+ just for 3 hours at night). I am assuming they have flooded the market with drivers. With no incentives you drive for $12-$14 per hour. Take out 30% vehicle costs & fuel -you are working for $9 or $10 an hour. Plus wear & tear on your vehicle. The quality of the other dashers a year ago was very good. Now they are just hiring anyone - I have seen more & more very unprofessional & just plain rude drivers. My customer rating has stayed 4.85+ the entire tim
ProsWork when u want
ConsDecietful company
2.0
Delivery Driver | Tahoe City, CA | Jul 3, 2020
waste of time
I have a full time job and started doordash and doing it for like 5 weeks as of end of june 2020. here are my conclusions. its a waste of time job. I am from Tahoe and these are the problems I see: low pay, doordash will offer u low pay like $3 for a 20-30 mins delivery(cheap customers wont tip a flucking dollar but lazy to go get their food) and if you do not accept the order your acceptance rating goes down so your account will be terminated later if there are too many low pay cancellations or long time to complete order for a low pay too. other problems I face in tahoe is after a customer places doordash order (for example jack in the box) I have to wait in line in the only available drive through for like 20-30mins to order. than wait another 10mins for pick it up + delivery=45 mins order for what I get between 4-$8. u guys do the math. other bad things are u can not rate the customers. some prrrick will stay at a resort and just add the address on the delivery info without precise location. u will have to waste time trying to figure it out where the mmff is. total iiidiots will evaluate u. something else. doordash gives u +$1, +2 etc when its busy but later when they dont need u they will lowball u. if u make average $20 hour, u have to pay taxes + expenses and that takes it down to $12 hour. doordash is using some algorithms that suuuck big time. I was sent to many restaurants that were already closed and rarely got paid for the time I wasted traveling there. as an exam
Prosnothing
Consnothing

Questions And Answers about Doordash

If you were in charge, what would you do to make DoorDash a better place to work?
Asked Jun 20, 2019
Higher pay
Answered Jan 18, 2021
Better driver support, improved app to get help from and enforced guidelines on vendors
Answered Jan 15, 2021
What would you suggest DoorDash management do to prevent others from leaving?
Asked Mar 17, 2017
I think everybody needs to keep calm, these times are tough for everyone. I noticed being a top dasher whenever I declined orders I got more irritated with myself, then got mad at DD. When I started to accept more orders started making more money, I all of a sudden started liking DoorDash again I am noticing this. Stay positive out there build up morale and spirit, attitude is key here.
Answered Jan 6, 2021
Door Dash is the very worst company I've ever worked for! They treat the drivers like dirt and expect us to carry loads of groceries for $4.
Answered Aug 12, 2020
Can drivers have their family or friends in car while delivering?
Asked Mar 29, 2017
Just for safety reasons, it's a good idea to have a partner. One drives while the initial licensee deliver foods
Answered Nov 12, 2020
Yes me and my husband are both door dashers and we ride together now we always make sure the food is in side of the doordash bags zipped shut the only time it isnt is if its too big of an order in which we make sure its on back seat and nobody touches it .
Answered Nov 2, 2020
What advice would you give the CEO of DoorDash about how to improve it?
Asked May 3, 2018
Be more considerate of drivers who are delivering long distances for orders, try to evenly distribute inconvenient orders and not pile them all up on one driver. Drivers are humans and make mistakes, if they forget an item make it easy to track at least last order to be able to bring missing item. It’s so easy & quick for acceptance rate to go down in a few hours but it takes so long to bring back up, just not fair at all. Just be more considerate and appreciative of drivers.
Answered Dec 27, 2020
Have a mandatory customer tip it’s not an easy job to pick up food and wait to delivery food
Answered Oct 26, 2020
What is the best part of working at DoorDash?
Asked Nov 23, 2019
This company is no good
Answered Jan 13, 2021
It’s a flexible job especially good fit for parents who need to stay home with kids for homeschooling due to cover-19
Answered Dec 27, 2020