Working at Dunkin' Donuts: Company Overview and Reviews

Dunkin' Donuts
Dunkin' Donuts
18455 reviews
Dunkin' Donuts Ratings
Average rating of 18455 reviews on Indeed
3.3Work-Life Balance
2.6Pay & Benefits
2.9Job Security & Advancement
Dunkin' Brands Inc. 130 Royall Street Canton, MA 02021
1,001 to 5,000
$500M to $1B (USD)
Food and Beverages

Popular jobs at Dunkin' Donuts

 Average SalarySalary Range
Crew Member
5698 Salaries reported
per hour
Shift Leader
1090 Salaries reported
per hour
820 Salaries reported
per hour
436 Salaries reported
per hour
Customer Service Associate / Cashier
340 Salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 13963 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Overall Reviews at Dunkin' Donuts

Crew Member | Kissimmee, FL | Aug 9, 2019
The manager only gives like three days a week mostly two days Worst is the establishment I ever been to. The people are disrespectful and they don’t know how to work
Sandwich Maker | Marco Island, FL | Jun 30, 2019
Fun but overworked
I really did love the job which is why I stayed so long. But every store was so understaffed so it put it all on me. Which I didnt mind at all, I was just not appreciated or compensated for it.
ProsThe customers got me through the day, as well as the coffee making/sandwhiches.
ConsI would work overtime (60 hrs a week) on salary and never got the extrra compensation. Also, we were very short staffed so a lot of the times I would bake donuts, open at 5 am, then go home for a few hours and close til 8. It was just too exhausting without the pay.
Customer Care Specialist | Mundelein, IL | Aug 13, 2018
Fun place to work at
It's fun working at Dunkin' only because you always have your daily customers who make your day better or those who can make it worse but you always have a good time with your coworkers. Very easy job, it takes time to learn but you will get the hang of it.
ProsNever clock out for lunch
Consshort breaks
Shift Leader | Bay Shore, NY | Jun 22, 2018
Good for first job, not for grown ups
I've so far worked at dunkin for 2 years. Its a relatively okay job but management can be very petty and unorganized. Very rough if you're looking for a night shoft job because they work you to the bone with no extra night differential.
ProsFree lunch, good coworkers
ConsShort breaks, poor management
Field Service Technician | Albany, NY | Jan 2, 2019
ok job very stressful
i repaired all the resturant equipment at 14 of his store and his bakery that made the donuts for his store. when nothing repairing his equipment i would do building maintance .
Shift Leader | Big Flats, NY | Oct 15, 2018
Nice place to work
Depending on the franchisee, the location could be a nice place to work. The upper management offers training to help the managers progress and improve sales and employee retention.
ProsPaid vacations, some benefits, some advancement
Consloss of family time
Highway Structures Manager | Franklin, TN | Dec 29, 2019
great place to work but...
All of the employees were great. and the job wasn't hard. only issue was sometimes you'll get rude people in the mornings but they hadn't had their coffee yet so not much you can do about it.
Customer Service Representative | Alexandria, VA | Sep 25, 2019
Great experience
It was a great experience for me grow and learn new skills and knowledge. We had ongoing training We got a lot of new items every month Learn different cooking for different items Alot of daily basis cleaning
Shift Leader | Millstone, NJ | Feb 17, 2020
if you put the work in, you are compensated fairly
its a tough job, but with grit and dedication, it can be rewarding. More often than not, managers and franchisees are often willing to bend over backwards to ensure that valued employees are happy inside and outside of work.
Server/Cashier | Surfside Beach, SC | Dec 19, 2019
It was a good job.
I liked the style of the chain and the friendly enviorment. I made friends with my coworkers and got along with everyone. Since I was still in the food industry, there were a lot of customers who were rude but that just comes with the job.

Questions And Answers about Dunkin' Donuts

What benefits does Dunkin' Donuts offer?
Asked Jun 11, 2016
None. they offer no benefits, low hours worked, and no incentives. Not a Good reliable source of income.
Answered May 15, 2019
Vacation, health insurance, long-term disability coverage
Answered May 14, 2019
What is the interview process like at Dunkin' Donuts?
Asked Jun 11, 2016
Interview process is like asking questions wanna no were u worked what u did how’s ur personality if I asked a question bout a customer bad situation bout them bein rude how would u handle situation? I’ll will say kindly ma’am I’m gonna go And get you a manager who can better help your situation have a good day maam
Answered Jul 19, 2019
I had two interviews at different stores. The first one Wasn’t a typical interview. very quick, no stupid questions. It was just tell me about your yourself, what’s your availability, do you have transportation, & what experience do you have with working a cash register & drive thru. Less an 5 min long for the whole interview. Got a call a couple days later to do a drug test, which I was surprised about. The other location was a little more thorough, but more about the job itself. No typical interview questions, but more about your experience. That location I got a call a couple days later asking if I could start the following week. No drug test at that store.
Answered Jun 21, 2019
How would you describe the pace of work at Dunkin' Donuts?
Asked Oct 26, 2016
Very fast paced environment where I work. Dunkin is one of the most loved places in this area. If you are highly motivated and can multitask you can advance rather quickly. I went from crew member to assistant manager position in only 4 months. But if you get stressed out easily and don't like customer service then it's not the job for you. I have made friends with some very important and interesting people because people take their coffee seriously and if you can make it right for them they will remember you and tip you well.
Answered Sep 6, 2019
Ok some of the customers get upset about not having the type of donuts the want at the time. I explain the baking process to them and then sometime they understand.
Answered May 15, 2019
What advice would you give the CEO of Dunkin' Donuts about how to improve it?
Asked Nov 18, 2016
I would ask him to have his company be more detailed orientated by listening more attentively. The customer, then employees and managers. Institute a whole new training program geared towards customer satisfaction based on market feedback. I also would like to see senior, military, aarp member discountes etc. Volume and quality with attention to details is a great place to evaluate.
Answered Feb 22, 2020
I was working at the Dubois Dunkin for almost 2 yrs.during this time I went from a crew member,to shift lead to ASST Manager to general manager with in 9 months now yes I have worked for many Dunkin in over 16:yrs and never have I ever seen one ran like this one ..there was so much favoritism between the district manager and avcrew member it was out of hand, well my DM never trained me properly,he gave me about 2 he's of training, well I begged him n still nothing,I said I would train on my time and still nothing. 6 months went by n yes I did bring alotvof positive to the store but it still wasn't enough.i took a little longer comprehending everything then a reg trained employee due to my learning disability. Our Dam still did nothing except tell me he would put his fav in charge me back as ASST Manager , n said if I didn't step down I could get fired.. is he for real??? Well I did step down n no sooner did tlhis fav take over n push me asid n never treated me like his
Answered Oct 18, 2019
How do you feel about the future of Dunkin' Donuts?
Asked Nov 18, 2016
You can move up fast at my location you can go from crew member to shift leader or head shift leader within 1-3 months which gives a fairly heft pay raise and gets you closer to manager position which garners a salary pay and fairly large bonuses.
Answered May 17, 2019
I feel like they we succeed.
Answered Feb 17, 2019