Durham School Services

Working at Durham School Services: Company Overview and Reviews

Durham School Services
Durham School Services
3.3
1753 reviews
Durham School Services Ratings
3.3
Average rating of 1753 reviews on Indeed
3.5Work-Life Balance
2.8Pay & Benefits
2.9Job Security & Advancement
3.0Management
3.1Culture
Headquarters
Warrenville
Employees
10,000+
Revenue
$1B to $5B (USD)
Industry
Transport and Freight

Popular jobs at Durham School Services

 Average SalarySalary Range
747 salaries reported
$19.31
per hour
$9.65-$30.90
62 salaries reported
$16.61
per hour
$8.30-$24.95
28 salaries reported
$13.65
per hour
$7.25-$22.85
4 salaries reported
$20.00
per hour
$8.05-$35.55
37 salaries reported
$14.99
per hour
$7.45-$22.50
Salary Satisfaction
50%
Of the employees are satisfied about their pay
Based on 2788 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Durham School Services Reviews

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Overall Reviews at Durham School Services

1.0
Bus Driver | Grayslake, IL | Aug 25, 2013
Irresponsible Management - It's Always the Bus Drivers Fault
Training was ok, but the Safety Manager always acted "PUT OFF" when you asked a question. He likes to sit in his office. It's rare to see him out in the yard doing anything. New Drivers (hired in August 2013 with no experience) are getting $14.50 to start. Older drivers with one or two years experience are getting $14.25 an hour. They have been promising a $0.25 raise since May 2013. So why are the new inexperienced drivers getting paid more than the experienced drivers? Management plays favorites. Very clicky environment. WATCH YOUR BACK AT ALL TIMES! Older drivers that hate Management will try to help the newer drivers when they see Management start screwing with you. The older drivers have some insane stories about past Management screwups. Unbelievable! Management also LIES about fringe benefits when they hire people, such as health insuranace that basically covers nothing. It only pays out about $1,500.00 a year - so dont get sick. There are no values or culture. If you had past experience in Management and you're driving a bus because of the economy and cutbacks, you're in for a rude awakening. The Management here has no training in Management. IT'S ALWAYS THE BUS DRIVERS FAULT. Expect big time errors in routes and missed stops. When you miss stops that are NOT even on your route sheets, YOU WILL BE BLAMED! No chance for advancement. I've seen many try and ALL fail. Management also lies about routes. They say that ALL routes were test driven. IT'S A
ProsIt was easy to get hired because I already had experience.
ConsHEALTHCARE, MANAGEMENT COMMUNICATION, NO SAFETY BONUS
2.0
Bus Driver | Waterbury, CT | Aug 11, 2020
Needs improvement
● Work-life balance This could be a great place to work if some changes were made. The drivers are never backed by the company. They have a rotating door when it comes to drivers. If you are in training to be a new driver, it is because you are someone's replacement. This location is the 2nd lowest paying in the valley. Drivers get little to no help with buses carrying up to 50 students on multiple tier runs. It takes weeks or months for disciplinary action to be taken or to be addressed. It can be dangerous to drive certain schools. There have been stabbings and fights on multiple routes at this location. Managment has nepotism issues; families are in management and create a hostile environment if a relative is questioned about behavior or safety. No real job security and no advancement. It is a non-union yard and probably would be better if a strong union came in to help employees fight management for rights they should have under labor laws. Promotion is based on whether or not you are "friends" with management and not based on ability or knowledge. ● Pay & benefits The insurance is not great only slightly better than state insurance. The insurance company provides policies to companies with high turn over. (This yard definitely has high turn over) ● Job security and advancement Once you are finished with employee training you are basically done. They do not have monthly safety meeting and do not recognize drivers who are safe drivers or exceed safety standar
5.0
Commercial Driver | Lake Villa, IL | Jul 27, 2022
Decent pay $26/hr & average 30hrs/week.
Great starter job. They will train anybody with a clean record and over 21+ years of age. Unfortunately only about 30hrs of work per week. So paychecks are small but you get paid well per hour and have a lot of free time throughout the mid-day. Helps if you live nearby or do a side hustle. You can bring your kids to work every day if you want. A lot of parents work here. Management is pretty good, friendly, and flexible. Health care is not great, so most don't opt for it. I would highly recommend it for someone that wants a good work/life balance and can survive on 650-780 bucks a week. There are a lot of unpaid mandatory days off or reduced hours since school buses stay parked on holidays, and some schools will run a bit different schedules. I think if you want to achieve great things in life this is probably not the place to be if you want to buy a house or pay off debt. But if you are young and don't want to go to college or if you are a parent and want some money and spend time with your kids more, or you are old and retired and just want a side hustle. Then this is for you 100%. The job itself is pretty easy. The hardest day is the first day on your own, after which you get to remember your route by 2nd day or end of the week. The kids aren't too bad. They scream a lot as they goof around, but they are generally very good kids. The real hard part about the job is the weather and seasonal lack of daylight early in the morning. You're expected to get started a
1.0
| California | Aug 14, 2019
Worst Corporate Office In America!
Durham used to be a decent place to work but it’s always been a turn over factory. The main reason for this is the pathetic corporate management. They take a one size fits all approach to their CSC’s and it’s a total failure. The most recent crop of geniuses decided they know how to handle scheduling better than the people on the ground working directly with the client. They have changed the process to pinch pennies and squeeze employees for time. Everyone locally tried telling them it was wrong and that it was going to be a disaster, but they know better. As predicted this has been a complete failure and has cost more money than they will ever save. They have also angered a client that already despises them and their poor decisions. I guess they never wonder why every meeting scheduled between corporate management and the client gets cancelled? To top it off they are now paying overtime for people to fix their problem manually every day while we work through their convoluted process to get a permanent solution. This is what happens when you value your ego over your employees opinion. Because of trying to pinch pennies and squeeze people for time they have also created an unsafe environment for our employees. Their tactics are forcing drivers to rush in the yard and to stops. It’s only a matter of time before there is a incident because of this. I guess the 6 kids killed in Tennessee by an unsafe Durham driver is no longer a lesson learned. Safety now appears t
ProsLocal team is great
ConsCorporate Management is a complete disaster
4.0
Bus Driver | Hayward, CA | Nov 3, 2013
Learning Experience
I have worked at Durham School Services for a short period of time but I can definitely say that it has been a learning experience. Quite a few people would equivocate the career of a bus driver to being an effortless job. This label is far from the truth. Being a ambulatory/wheelchair bus driver is incredibly similar to good parenting. It requires: punctuality, responsibility, dedication, diplomacy, cultivation, patience and bravery .People believe that they have all these qualities in which they might but my job requires exceeding levels of all the above. The first day I drove alone I was comfortable with my route and passengers. I quickly learned that punctuality for my job requires leaving to pick up passengers twenty to thirty five minutes early depending on the location. I was under the impression if I left my yard at least fifteen minutes early there wouldn't be any reason for me to be late. While turning onto the street of my passenger's school, I ended up caught in a traffic jam. This resulted in my being fifteen minutes behind schedule. On average I have at least three ambulatory (walk-on) and one wheelchair passengers daily. When you are late even if it's ten minutes during the initial pick-up you will not ever be able to catch up. This was definitely my most concrete learning experience. Even though I had an ill-fated experience such as that one I absolutely love my job. I have great relationships with my passengers and their caregivers. That is a great deal of wh
Prosgood medical benifits
ConsOther drivers not abiding by school bus trafficking laws
1.0
Bus Driver | Jacksonville, FL | May 18, 2019
Durham Bus Co not built on a good foundation
Durham Bus on Richard St in Jacksonville, FL I don’t have any positives about this company. The management team is very unprofessional, the treat you with disrespect and their very unorganized. They allow their team to repeat the same behavior. Sone drivers in lieu repeat the behavior in which they receive. Their is favoritism in this workplace but also racism in this place. They try to cover it up, but it’s visible. They pretend they like you, but it’s apparent they do not. They don’t do anything for the drivers that stands out! At meetings in the am they serve cake and sometimes a little fruit and bottles water, but never enough when they know they have a great amount of employees. They allow some employees to do what they want due to their tenure. Children are allowed to run around the compound both inside and outside which promotes unsafety. Some mechanics aren’t knowledgeable and they don’t have mechanical credentials. One mechanic is very disrespectful and performs actions that are unprofessional in the workplace. He die da more time flirting with a driver and being in her face than working. Some of the drivers are very disrespectful, unprofessional, rude and show no courtesy in the parking lot area and when driving the buses. Durham parking lot is ridiculous an accident waiting to happen. No lights in the early am to walk to your bus other than the bus lights. Homes through out the lot in which you can be injured due to falling in especially when it rains the pu
ProsYou come to work you will work
ConsManagement treats you with disrespect
3.0
Monitor | Detroit, MI | Nov 12, 2021
Great people to work with
This is a great side gig, rewarding job, love the kids and people working with. This is no way shape or form a way to live because pay is very low - it’s only a side gig. The work life balance is fabulous, no nights or weekends and summer off mostly. Summer has much fewer hours and not worth it if you are a monitor, company struggles to find drivers especially after the pandemic, so tj they’re always short handed to the extreme. This cause issues everyone all around that results in a high turn over rate. I have idea who the managers are, I am never in contact with them and that is a good thing. I feel in control of what I do and no one breathing down my neck. The bus driver position is a well paid job - I do think that is worth applying for but there are many back round checks you must pass and there is drug testing with mandatory physicals. Keep in mind - the government is involved with this position, some folks are not allowed around children and special needs people. This is a factor as to why many districts are short handed. I do feel this is a way better job that an office corporate position and being employed by small business. I am hoping everyone’s stops working for corporate America and takes on jobs like this. I am not paid at all well as a monitor but I am an independent contractor and this adds a bit more to my income. I worked in mortgage finance and managed a call center for a bit and found out how bad life was during the pandemic. I am paid less now but I am
ProsEverything but the pay
ConsPay
4.0
Bus Driver | Everett, WA | Dec 18, 2012
I loved the job. Working with the kids was never dull!!
The day would start with a pre-trip inspection of the bus. Then we would head out to get the kids. There was a great deal of public relations involved in regard to managment of the children, safely maneuvering the bus in traffic and weather conditions, and getting the children to school on time. I learned patience, patience patience. I also learned that if you talk "to" the kids, not "at" them, you will gain not only their cooperation but their respect. We had a lot of turn-over in management and not all managers were really qualified for their position. A lot of times people advanced by putting others down. When I first started there was a feeling of family amongst the entire staff. But after a couple of new managers, an atmosphere of mistrust and spying and tattling was encouraged by management leading to poor morale and an attempt to unionize. It was pretty awful! I was a park-out driver and was happy to be out of the thick of it. I made friends with a lot of my co-workers and we are still friends even though it has been close to seven years since I worked there. The hardest part of the job was losing a student. I lost one in the military, two to disease and one in an automobile accident. It is hard because you can't help but become attached to the kids. The best part of every day was the first child that got on the bus and smiled at you and it would just make your day. I always enjoyed greeting the high school kids each morning when they were half asleep and getting t
Prosit worked well with the schedule my children were on. i was off every day my kids were. summers, .spring break. winter break.weekends.
Consit was considered part time so the pay and benefits were not very good. no retirement.
2.0
Van Driver | Brentwood, NH | Jul 12, 2020
Micro Managed, UNDER PAID for your Responsibilities, the list goes on!
Worked there for 15 years and finally "woke up" Driver pay is based on who you know. New drivers got a starting pay similar to what Experienced drivers were getting, AND the Experienced drivers got screwed with little pay raise based on Longevity, so you didn't make much more than New Drivers were offered. Mandatory monthly "Safety" meetings Constantly monitored routes with speed and GPS and Dash// Face camera devices which make you STRESSED OUT. Cameras all over the interior of the buses that make you STRESSED. Management side with Districts and parents and you have little say to defend yourself. Day starts at 5-6AM and return home at 9AM. If you return late, they ask questions on why your home late ( Done on a Tablet you're given) You go our again (after sitting home UNPAID) at 12:30PM and work until 4:30PM to 6:30PM so with that, your "Day" is about 12+ hrs long. (YES you're expected to be "available" at home in case they need you for a "mid-trip" and you're NOT PAID for that time you're sitting home. Snow days are UNPAID. Summers are UNPAID (unless you wanna collect Unemployment) and God forbid you have a Summer job which interferes with THEIR company. All in All, if you want to be micro managed, Written up for going 5 MPH over the limit, Taken advantage of by your "supervisor" and being underpaid while other driver (who have a CDL and drive a mini bus 14 Passenger bus like your driving) and THEY get 30.00 a our while YOU get 16.00 a hour. How "fair is that? PLUS they
ProsReally? I guess if you're looking for extra $$ to suppliment your retirement
ConsMicro Managing, Constant Turnovers, constant monitoring by managment
2.0
Bus Driver | Grayslake, IL | Mar 28, 2019
Good for a parent who doesnt need to work as much.
Current employee for Grayslake il office. Management sucks they only care about their bonus at the end of the year. No loyalty to someone who's been there longer than 15 yrs or anyone for that matter they are all two faced. Manager talks down to people as if they are stupid incredibly rude. Dispatch favors certain drivers which makes it hard to get extra work. Always have to stay on managements good side or you get treated poorly if they dont like you they will try to push you out so they dont have to fire you and pay unemployment. Try cheating you out of your money and they have so many rules they just keep adding more because they see someone do something they shouldnt they are to lazy to go talk to that person and reprimand them. They just sit in the office and gossip instead of doing their jobs. They have bribed employees and they dont have their employees backs. They dont have enough mechanics to keep buses in good condition a small problem with be pushed back till it fully breaks and causes more problems. Were suppose to get bonuses and we dont. I am at work every day and because other people dont show up they took away the attendance bonus. Cant get a raise because hiring pay goes up and then you make the same as someone who just got their license and they just give you a couple more paid holidays to bribe you and make up for the fact your paid as a newbie. Which durham will hire anyone. They harass everyone about not getting into an accident and if your accident free
Pros401k, short hrs if you dont really need the money, extra work but hard to get.
ConsBribes, poor management, poor pay, no OT, no bonuses, health is expensive, treated very poor

Questions And Answers about Durham School Services

What would you suggest Durham School Services management do to prevent others from leaving?
Asked Mar 15, 2017
Give people the raised that they suppose to receive.Stop worrying about the office they don’t help at all plus they don’t even have cdl.Make sure all workers have jobs .With this pandemic we as driver & bus monitors already lost wages and when we got back our Manager choose not to bid on our routes we had for years .Now people are not working and unemployment is running out.THINK ABOUT YOUR DRIVERS & BUS MONITORS!!! Make us feel appreciated .SHOW RESPECT!!!!
Answered Sep 11, 2020
Hours ,Losing people routes by not thinking of the impact of the workers lively hood.Stop worrying about the office people.We as drivers & bus monitors are the ones that is doing all the work .Think about us .Where is our raise or bonuses.Horrible
Answered Sep 11, 2020
What is the best part of working at Durham School Services?
Asked Dec 9, 2019
It's like working with a family. Meaning that you get to know the boss and those in the upper office. If you are a single parent you can bring your child to work with you being that you are unable to find a sitter.
Answered Jun 26, 2022
They work with their employees
Answered Jun 26, 2022
Why did you leave your job at Durham School Services?
Asked Mar 15, 2017
I was fired for touching a child. What was happening was, one little boy was beating up on another one. I told him to stop. Driver told him to stop. He would not stop. So i went over and took his hands and placed them in his lap. I was fired for that.
Answered Jun 30, 2020
They only care about themselves lots of p Unfulfilled promises font date be 5 mintes early Training is at minimum wage even if your a cdl driver
Answered Oct 6, 2019
If you were in charge, what would you do to make Durham School Services a better place to work?
Asked Jan 17, 2017
Create more harmony between drivers
Answered Oct 23, 2020
Hire upper people who understand repairs, and finances better. And mostly SAFETY
Answered Sep 28, 2020
How often do you get a raise at Durham School Services?
Asked Apr 15, 2021
Yearly and it s 5 cents
Answered Aug 10, 2022
Rarely
Answered Aug 10, 2022