Envoy Air

Working at Envoy Air: Company Overview and Reviews

Envoy Air
Envoy Air
1285 reviews
Envoy Air Ratings
Average rating of 1285 reviews on Indeed
3.0Work-Life Balance
3.1Pay & Benefits
2.9Job Security & Advancement
4301 Regent Blvd. Irving, TX 75063
less than $1M (USD)
Restaurants, Travel and Leisure

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8 salaries reported
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Salary Satisfaction
Of the employees are satisfied about their pay
Based on 2169 reviews
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Envoy Air Reviews

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Overall Reviews at Envoy Air

Station Agent | Des Moines, IA | Oct 3, 2014
Poor Management and employee support.
Working with Envoy has been a very interesting experience. Envoy Airlines is a subsidiary of American Airlines. It handles the regional flights for American Airlines, and also has contracts working US Airways flights and United Airlines fights at regional airports across the country. Envoy airlines is used by the larger airline companies so they can pay less and provide less benefits than their mainline employees receive. Station agents are the folks you check in with, drop off your bags, book and change flights, who meet the aircraft, deplane and board passengers. Mainline employees are unionized and have better protection than those employed by Envoy, even though we do the same job. The heaviest responsibilities fall to the lowest paid leads/supervisors, rather than the managers themselves. Employees do get flight benefits, but are on rotating schedules of 5 working days straight, and 2 days off at a time, often working too much to actually use the flight benefits provided for them. Shift hours are very inconvenient (split shifts), which make it nearly impossible to work a second or third job to make ends meet. Part-time employees, even though they can work full-time hours, have to pay significantly more than full-time employees for benefits. Envoy employees also fly at a lower status than mainline AA and US Air employees, as we are technically not employed by the major airlines directly. Station agents in particular get the blunt of the wrath from passengers, which oft
ProsConstantly changing environment, flight benefits for yourself and family.
ConsLow pay, LONG working hours, very inconvenient schedule, inconsistent management.
Customer Service Representative | Flint, MI | Feb 3, 2022
Fun job but not for everyone
I really like working here. I have a lot of fun at this job. Does it have its moments, sure. But that’s with any job. I think there is a really great group of people currently working here for the most part. This is a physical job. If you’re not willing to break a sweat and put in some actual labor occasionally then this job is not for you. You’re not constantly breaking your back, but there are moments where you’re going to get a good workout in for sure. Not to mention, you work outside no matter what the weather is. None of this bothers me, but I know it is not ideal for others. The travel benefits are awesome. It’s rewarding to know at the end of the week you could go hop on a plane somewhere if you wanted. There a few cons. The first con is the onboarding process. This job sucks the first two months you work here. You don’t have a set schedule and you don’t have much notice when you receive your schedule. The supervisors will literally forget to give you it. Also, the training is a big commitment. You have to have both ramp training (a few days) and customer service training (2 weeks) which you travel out of town for. Until you get trained, you can’t really do much so you’re going to feel lost and like you don’t have a purpose at first. Over the time I’ve worked here, I’ve noticed most of the new hires quit before they’re fully trained. It’s a frustrating process, so I understand why. I almost quit myself during this time. It definitely needs to be revamped. The ne
ProsTravel benefits, laid back, long breaks
ConsPay, onboarding process, bid schedule
Station Agent | Tucson, AZ | Jul 13, 2013
This company forgot about me... literally.
I am an aviation student, and I was so excited when I was hired on to work the line with American Eagle. I was hired, told I would receive the new higher paperwork via email (which I did), and I told I would receive further correspondence via email after the completion of my new higher paperwork (which I also did). I completed all necessary forms, sent everything in, and I received a call from the station manager to keep an eye out for yet another email containing start dates, and training materials (which I never received) I called the manager roughly a week later, as this all took place over a major holiday weekend, curious as to when I should be receiving such items. I was rudely informed that I no call no showed my training shifts, and I still hadn't competed the online training materials. I explained that I never got such things, and he ridiculed me as if I was lying. I later received an apologetic phone call explaining that I was accidentally left off of the email mailing list. Unfortunately, I wouldn't have been allowed to jump into training midway through, and I was informed that I would have to wait until they had a new group of new hires before I could complete training. Since they send someone out to the airport from the corporate office to conduct such training, it would have been a major waste of their time to conduct training for just one individual. Two months go by and I'm still waiting eagerly to begin training... I am still in contact with my station
ProsI wouldn't know.
Baggage Handler | Toledo, OH | Mar 12, 2019
Not a good place to work
A typical day involved loading and unloading luggage from the aircraft using a hand scanner, transporting luggage, marshaling the aircraft in and out, performing security checks in the aircraft, maintaining weights and balance requirements for the safety of passengers, and deicing during the winter. The collective management is inadequate and there are conflicting instructions to very important tasks. Some people in management are impatient when it comes to training and quite cynical. There is a serious problem with morale. The workplace culture seems to be conflicting since my training out of state was completely different than my station training- almost like they were two different companies. (I preferred the out of state training). There is very little consistency in the training, and when presented with formal methods, they are almost always mocked by members of management and veteran employees as being inaccurate or completely wrong. Employees who have been there awhile have a negative attitude about the company and openly talk about it. They also seem to have a negative attitude towards new employees which facilitates the lack of decent training for such an important role. The hardest part of the job was dealing with the barrage of negativity and inconsistencies in the training process. While new employees get 6 months to become competent, I got the feeling that there was an unrealistic expectation to understand things in a much shorter amount of ti
ProsFree flights for you, and discounted flights for family and friends, opportunity for advancement, union representation, not boring
ConsLow pay for the amount of responsibilities you have, Terrible workplace culture and morale, inconsistent training, infuriating pay structure
Station Agent | Manhattan, KS | Aug 3, 2016
Great for younger people. Too little pay for too much responsibility
You start out at less than $10/hour. You get a 50 cent raise at 6 months and another 50 cents at a year. You are required to travel for training. (great if you don't have any other responsibilities). Initially 1 week training before you can do ANYTHING. After that, there are others required training. Right now, there is a 3 week one that sends you to TX, NC, or Chicago. There are HOURS and HOURS of online lessons that you have to do. They're powerpoint slides with a quiz at the end. They're easy, but take a ton of time. Some are super top secret that say you cannot even tell your family members about. You will learn to do everything, but don't expect to do anything other than the grunt work for months. So, they basically require minimum wage employees to do high risk work, when flipping burgers gets you higher pay. You have to load and unload baggage, no matter what the weather De-Ice Planes Security Inspections Taxi Jets in from the runway (you know the little guy waving the flashlights?) Driving equipment Emptying the waste from the plane Staff IS trained for these things, but most employees think they're getting paid too little and don't take it seriously. With security measures, the company as well as the employee can be fined for mess ups. Say that you aren't paying attention and someone sneaks by you onto the plane without a ticket. You can personally be fined THOUSANDS of dollars. The company flat out says if you are fined that t
ProsFree US flights
Service Clerk | Irving, TX | May 26, 2021
Flexible schedule but not worth pay nor benefits
The best thing about this job is for the *most* part, being able to organize your schedule weeks in advance by trading/giving away/picking up shifts so on and so forth. However, there is a high turnover rate for a reason. The hourly wage is not worth the time, a lot of people have second jobs and work here minimally for flight benefits, however, those are limited to space availability on flights. We are the last selected to get on flights, which can cause you to miss your flight back home. So have some time prepared to get home before your shift because you cannot use your flight benefits to fly back if you have to call in sick due to previously stated reason. Breakrooms are disgusting. Mandatory overtime is forced if it rains or for any other reasons, so if your shift ends at 11pm, it can go up to 2am. You cannot leave until the "mando" is relieved for any reason or will be fired. Management is super disorganized and chaotic. Training department is a useless. You are forced to work on the ramp in teams which everyone can and will suffer the consequence of one persons wrong doing and can be fired. This includes new hires who are thrown onto areas whether they have proper training or not, you won't know, even if they claim to know how to the tasks. You have to babysit in the sense that you have to watch them perform their tasks as well as completing yours just to protect yourself from them potentially causing a mistake that will costs yall's jobs. This can happen every day de
ProsSimple routine work, flexible schedule, flight benefits--to an extent, break periods in-between flights, minimal customer interactions
ConsLow pay, mandatory overtime, dirty breakrooms, working in extreme elements (rain, snow, heat), terrible management
Flight Attendant | Dallas, TX | Oct 8, 2020
Run and don't look back
Work-life balance Would rather die than work with Envoy Air. During my first year at the company I was able to meet a wide variety of people from all aspects of life. The travel benefits would have been nice to use, but your first two years are tight monetarily if you are a single man/woman. However, I went into this thinking so positive. I never for one second disliked my job even with everything I was put through. The company itself will show you their true colors. They made me and others I talked to personally feel like every little thing you mess up on, you're going to get fired for, regardless of all the good you do for them. Unfortunately, there were many barriers that prohibited me from making this my forever company. Some were most definitely things I did to myself, but they don't care about you at all and never will. Pay & benefits 18 an hour for the first year, 22 the second. Your benefits won't matter to you unless this is just a side job. Even then, they deduct uniforms, deduct medical and health out of your paycheck, all that extra business. Barely made 1000 each month Job security and advancement I'd say the union was absolutely wonderful but job security is not a thing for anyone but pilots and maybe gate agents, but please don't quote me on that. That's just my opinion from my experience. Management Run. Culture Now, the culture I personally thought was absolutely wonderful. The comradery you get at any airline I'm sure is uncanny. My fellow flight attenda
Station Agent | Albany, NY | Aug 27, 2014
Sounds great, but it's a horrible place to work.
On paper, this job sounds great. Possibilties to grow, learn, develop.. Not at all! This place, is a joke. Poor management, poor pay, poor benefits. High expectations, many company created issues that can be completely avoided. Co-workers are great. Hard working individuals that make our General Manager look great, while she does absolutely nothing. at the end of the day, this company has done nothing to correct the issues we have brought to there attention. Traveling, which is supposed to be our best travel priviledge has become almost impossible to do because of long work hours/days, and the difficulty in getting shifts covered due to non-exsistant training and high employee turnover. The expectation at Envoy is that 1 individual is trained $9/hour to do the work of 5 other individuals, while if this was a mainline airline, and not a gound handling operation, you would be trained to be 1 individual, getting paid $15+/hour to do 1 simple task. THIS DOES NOT WORK. This only creates unsafe working conditions because employees are tired, overworked, and underpaid. The morale at this company is low and always will be as long as company continues to take advantage of people. Sure, if you want your foot in the door of an airline, by all means apply--but know that every expectation you may have, and every promise they feed you is FALSE, and you like everyone before you will continue to leave this company and find work elsewhere, doing less work, and making more money
ProsCo-workers, Travel (When you are able) Aircraft
ConsPay, Management, Rules, Work Hours, Health Benefits, TSA, FAA, Rude Customers, Airport Operations
Baggage Handler | Columbia, MO | Sep 8, 2020
Interesting experience... no regrets
This was my first hourly job after a rewarding corporate career. My expectations weren’t exceptionally high but I admit I wasn’t ready for supervisors who were tantamount to being carnies. It hadn’t occurred to me that folks who could barely string a sentence together would be allowed to lead. I think my station scraped the bottom of the barrel and came up with the best of the absolute worst. The supervisors knew their stuff on the ramp, but they didn’t know much else about anything and tended to walk around posturing, puffing out their pudgy chests, and sharing moronic opinions about life and politics most of the time. There was one young man who was far too sharp for the supervisory role he was in. Sadly, he left just a few months after I went to work there. The travel benefits and comedic content from a day’s work made the shenanigans worth it for awhile. The job doesn’t pay much at all, but the truth is that you’re not really doing much work. Most of the shift is spent waiting for an arrival or departure to necessitate you jumping into action. The team worked well together and made it fun even on tough days. I was fortunate enough to work because I wanted to rather than because I needed the job for money and walked away when one of the seriously petty but hardworking supervisors decided to play games with my time card. It wasn’t worth the hassle. So, I quit and spend my days doing what I want now. I’ve got money in the bank, own two properties, have no mortgage, and give
ProsTravel benefits
ConsWorking with carnies as supervisors
Station Agent | Albany, NY | Sep 18, 2014
Great People, Poor Job / Company
First off, this job has a horrible turn-over rate because it is a high stress, fast paced job that requires a lot of patience. . . Add nearly ZERO training, poor management, unethical business practices, stupid government rules and regulations, passengers with entitlement issues, and I present to you Envoy Air, a subsidary of American Airlines, ground handling for United Airlines! Your rate of pay starts around $9.20/hr which equates to roughly $16,000/yr if you are lucky. (Meaning, you pick up shifts to get full-time hours or overtime.) Let me add that according to Huffington Post, that is poverty level wages: http://www.huffingtonpost.com/robert-creamer/united-airlines-outsourci_b_5609016.html Overall, the best part of working for Envoy Air, is your coworkers. Everything else is poor, including the "travel benefits" which you should understand are in fact not "benefits" but "privileges" that can be used when everything is running smoothly and there is a seat available. You are a standby traveler! Which is industry standard. However, realize that getting time off to travel is nearly impossible because of high turn-over, poor training, delays, cancellations, and because you are not just a Customer Service Agent, or a Ramp Agent. You are every ounce of the operation; You load bags, board planes, sell tickets, clean aircraft and settle customer disputes like a boss because you have no management support! While this may seem as a great start, a "foot in the door"
ProsCoworkers, Travel Opportunities
ConsPoor Schedule, Poor Management, High Stress, Delays, Angry Passengers, Lack of Training, High Demands, No Regard for Health or Safety

Questions And Answers about Envoy Air

What is the best part of working at Envoy Air?
Asked Mar 5, 2020
Possibility for downtime after every flight.
Answered Jul 3, 2022
The experience
Answered Jun 28, 2022
If you were in charge, what would you do to make Envoy Air a better place to work?
Asked Sep 26, 2016
Up the requirements and the pay to work for an airline. It kinda scary knowing that the people preparing a multimillion dollar aircraft with 60+ lives on it for takeoff only require a GED and are getting paid minimum wage…
Answered Jun 23, 2021
With a smile ask the customer there preference if its not stated on their booking
Answered Jun 11, 2021
What benefits does Envoy Air offer?
Asked Jul 21, 2016
They offer dental health flight benefits that you can barely use the family yes you lol good luck
Answered Oct 13, 2020
Health insurance, travel
Answered May 6, 2018
What is the interview process like at Envoy Air?
Asked Jul 21, 2016
It was very unorganized and I seemed to be just a number. They schedule everyone to congregate in big room and go over the rules and regulations. They took forever to give me feedback on when my start date would be. It was very frustrating to say the least. HR is terrible here! So out of touch with their new hires. I felt pretty disrespected while I was here.
Answered Jul 21, 2021
It was great. Everyone was super nice! Once everyone has been called into do their 1on1s, then we all wait in a room to be called out. No one knows who got it, except the actual (clears throat) ppl who got it. Just remember you have to strongly have a passion for this type of career. Speaking of career, has to be a “career choice”, and not a “job choice”. Have to look the part as well, have to smile and wear the red lipstick.....and always remember that safety is number 1, because it is.
Answered May 6, 2019
How flexible are your working hours at Envoy Air?
Asked Mar 17, 2020
Not flexible at all.
Answered Oct 13, 2020
Very, I found a buddy that I trained with I would doubles every other week off and trading is easy with our groups
Answered Sep 16, 2020