Individual stores are great; Corporate needs some work.
I absolutely loved working at EWC. The best things were probably the staff and the management. When I got sick I had to take a leave for 2 months, and the manager said my position would still be available when I returned (although my hours would be up in the air since it was part time). When I returned, not only did I get right back on the schedule, they actually promoted me to lead/assistant manager and I got a raise. The management actually took what the staff said and suggested to heart (as long as it was reasonable) and even changed a few things about the store, including adding male bikini services after the staff requested it and had several meetings on it.
We got lots of training, and the appointed wax trainer would do one-on-ones and evaluations regularly. Everyone who worked there got free waxes (corporate policy is employees get a 50% discount on services, but we used it as “training” for the waxers so it was free). Also, the wax passes, services, and products are all actually legit and everything they sell is backed up with ingredient information and actual training. The passes really do save you money, the wax services are actually less painful and better for your skin, and the products really do help with your skin care and hair growth. No one is lying or being tricky there.
My specific store was fantastic. That being said, there are plenty of issues with corporate. The mission and intentions are great, and the Coba family is awesome. But there’s some othe
ProsGreat management, great atmosphere, great staff
ConsAx the Pink Tax, No benefits, Corporate policies suck
Here's the thing. Ewc is a franchise so really your experience is based off of the franchisee.Every center is different when it comes to management and how it's ran. Pay is also based off of franchisee. Most give you 5% commission off services but apparently Some do 10%. Also you start at minimum wage but you can also get raises or bonuses... once again each center will be different. I have worked for three different Ewc owners at several locations and states and it truly makes or breaks the experience. EWC's are popping up everywhere so it's kinda nice that you can easily relocate if your young and looking to do some traveling as I did. The clients are great and they usually love you and are very thankful for you ( if your a good waxer ) I made great tips!! the down side is that most centers are ran like a sweat shop. Literally. You have 15 min for a service but yet your guests love to show up and then ask to use the restroom once they enter the room, then they come back in and sit down to untie their shoes meanwhile your heart is racing knowing you now have 7 minutes to complete a Brazilian .... sure enough your pager goes off and your next client is waiting for you... your on the butt strip and your pager goes off again, now your walking your client to the front and you have to suggest products, meanwhile your next guest is giving you the death look because she has now been waiting 4 minutes and you know your going to keep running behind till you have a no show or an upper
ProsYour co workers are your best friends! Fun with the guests and good waxing experience.
I worked for this comapny for a total of 4-5 years over a 10 year span of time....I've transfered and worked at 5 locations and it's all the same. I started off at the 2 corporate and original stores in Miami and Ft Lauderdale. I've worked Orlando, And 2 locations in Tampa....it's all the same. Poor management, low pay, and pushy sales techniques. You are no longer an esthetician you are merely a ,"Waxer" which in not even a thing...anyway, As a, "Waxer," at EWC You are a salesman. Push those products baby...Now, Once you start just realize you will never do anything besides waxing, and drawing on eyebrows on oily skin, with subpar products, which by the way, are impossible to clean properly. It's all about number here. How fast you can wax. Time is not taken in to consideration. You have 15 minutes from the time you walk you guest back to wax them, regardless of if they undress slowly(brazilian), or if they need to use the restroom, the clock starts from the moment you get paged and walk out your guest. You are expected to sell products REGARDLESS of if the guest needs them or not. The room, bed and implements are impossible to clean according to OSHA'S expectations because of how fast you have to wax and how quickly they book guests back to back to back. So, get used to unsanitary conditions and get used to pretending things are cleaned like they are supposed to be. Building relationships with my guests was the best part however, when you leave you cannot tell anyone you ar
ProsGuests, camaraderie with co-coworkers if they are not catty
This place is terrible. Low pay, greedy owners and people getting away with pretty much everything and anything.
State board, health code and OSHA violations galore. Safety and fire hazards/safety violations. Management was never there. Rasicm amongst guests and coworkers. Physical harm and threats inflicted upon the Waxers from guests and fellow co-workers. Tip stealing. Property damage. Most Waxers are unqualified. Pay scale changed twice in 2 years and never beneficial to part time workers. The pay is just awful. Minimum wage to start no matter how much experience. Then your own job is held above your head based off commissions or now a point system. In what world?! It's just to line the pockets of the owners and company more. You are pushed as hard as possible so they get paid the most. Usually the more you work the more you get paid. Here it works against you and can actually cut your commissions all together.
Guests don't tip properly. If at all. Towards everyone.
Ridiculous expectations of reaching goals set by the company. Written up for not selling enough product. Are we Waxers or retail employees...Employees have to buy uniforms and supplies which are super expensive. We accept women on there period and unshowered with fecal matter yet we are not allowed to wear nor are we provided protective masks, disposable aprons or medical grade gloves. The supplies we use are not sterile. There's been many times the sticks have mold on them.
We are foced to work with t
I Tell Everyone To Apply Here!! Positive Happy Culture!
I've worked with EWC going on almost eight years. I've stayed within the same franchise for that time. I feel extremely lucky to have started with this company when I first became a licensed esthetician. Training is incredibly thorough when you first start of how to truly learn your trade and learn it well. They continue to provide training throughout your entire employment. They give you ample training opportunities and give you room to speak up if you're struggling with any issue to better yourself as a professional without any embarrassment. If you don't feel strong in speaking about add-ons or products with guests, they will provide you with coaching on how to feel more confident. They even do personal coaching on how to interact with your guests or how to highlight your own personality to make it a better guest experience all around. They don't expect cookie cutter associates who all seem the same. The celebrate diversity in everyone but also proper education and techniques. All the promotions, services, and products they offer genuinely benefit the guests. Whether is saves the guest money, time, or helps their skin. I always said, as an esthetician, I could never work for a company who doesn't truly care about the guest or their skin. Where they just want to get a dollar and move on. Everything EWC does is ethical for the guest. Privacy and respect for the guest is vital in this company. Helping the guest have healthy happy skin is a value of this company. This is a com
The good: you can somewhat make your own schedule. Kind of.
The job itself is fun and you get to talk to a lot of people one on one and make relationships. You have your own room so when youre bored and have nothing going on you can just be alone and read or do whatever.
You can make friends with the people you work with very easily.
The training was really good.
This might vary from franchise to franchise, however i work at one of the busiest locations in all of arizona (3 million dollar store) and the general consensus among the employees is we do not feel cared about. On the surface is seems like an ok job, and the job itself is fine. But the company only cares about the bottom line. It’s evident every step of the way. We just found out from the dept of labor that we werent even getting paid the minimum what we were supposed to be making (management still has yet to verbally address this) We have to find coverage for our shifts months in advance, when they could easily just take you off the books. But instead you have to beg your coworkers to work your shift to be able to go on any vacation or have any day off. The bonus structure is impossible to hit unless you are a full time seasoned waxer who also has a regular clientele. We used to have a breakroom but they turned it into another wax suite instead so they could make more money. Our fridge is in the already overflowing stockroom, directly under barbicide and other chemicals. The service commission is act
I worked for EWC for over 3 years.
EWC's are ALL about SALES and NUMBERS and less about the employees and customers.
Our particular owner micro-managed you 100% of the day. Cameras and microphone on you at all times. So if you even THINK about making a mistake, forget about it. Everything you do and say was on tape.. lobby, breakroom, hallways...
You want a day off as a waxer?? You need a 30 day notice! You want to call out sick?? Well you can just forget about that too!
You will make GOOD money as a waxer but you must HUSTLE! All day long. On your feet for 8 hours a day with MINIMAL breaks. As a GSA (guest service associate) you will also make great money if your manager/owner has a good incentive program.
I hope you like memorizing over 50 scripts as a waxer or gsa. Every single thing you say to the customer will be scripted. Your sales pitch, your check in and check out, even the way you explain the products and technique, will all be scripted. Granted, some of the owners are not as forceful with the scripts as other owners. But remember, you are working for a corporation, so it will all be very similar.
As a GSA you will have to give about 6 rebuttals anytime someone says NO to you. Oh you don't want a wax pass? Well that is too bad because you are going to purchase one before you leave the building. Oh you don't need the ingrown hair serum?? Well those ingrowns on your bikini tell me something different. Oh you don't have the money to buy an $800 wax
So I basically started in a 3 weeks span and that didn't last long before they were unsatisfied with me. Here is pretty much everything you need to know before you take that risk. You aren't allowed to basically eat. No food with smells is allowed in the center AT ALL. No microwaving practically because the center must be kept clean and fresh with the aroma of comfort wax... Yum. Training was way too aggressive and fast. If you don't do it their way and get it processed then you're pretty much asking for yourself to be let go. *I was for those various reasons. People were caddy. About 4 of 10 trainers kept role playing and draining the life out of me over and over again until I got my scripts right and or pitched to their perfection. The scripts were ridiculous honestly especially within a weeks worth of training thats a no. Might I add my manager walked out while everyone was on break at the same time but she was a great woman but I then grew to see why she left. The owner was a nut. Then a waxer quit 2 weeks after and the views on the turnover rate became pretty flipping clear! Selling the packages and pitching to guest when TOLD to, not when you're ready and yet you are still in training was quite the drag. The degradation if you're still lacking in something. The pay isn't the greatest for the first 30 days either. OH! And although you're pitching and selling packages for practice, just know those sales are going under your coworkers name. You can't get commission within
It’s not the company-It comes down to who youe franchisee is
**I am still employed with this company**
I have been in the management end of EWC for 3 years. Our franchisees own and operate 11 locations, and they have taken over ownership of 4 locations from other franchisees over the time I have been with them.
I have to say, the actual company EWC is constantly evolving, growing, and living up to their brand goal of getting guests and keeping guests. This is so rarely mentioned in reviews and needs to be known. They are a driven brand that comes out with new products, ideas, and constantly strives to improve which is AMAZING and needs to be recognized! To be the leader in waxing year over year is a huge testimonial to how hard they push to grow the brand.
That being said, I am with an excellent franchise that takes care of their employees. We have bought our franchises that were under performing and didn’t have the knowledge to back growth. Unfortunately I see a lot of people talking about the negative that comes with this in reviews.
Just the same way as if employees work the EWC system the way it is designed you will see success, the same goes for the franchisees. The company is excellent, and if you have a greay franchisee you will see the excellence that is EWC. Most of my waxers work 3-4 days a week (in a major city) and make plenty to have a successful work/life balance and have been with the company years because of this. We as managers also go above and beyond to give continued education, daily/weekly support a
ProsWork/ life balance, hourly + commissions, growth opportunities, support in growing sales
ConsIf you don’t like fast pace this is not for you. Must be comfortable with brazilians.
I am not even sure where to start but I will tell you this IS NOT a good place to work or grow. I cannot speak for my location only my own!
I will just give the rundown...
-Management: When I first started the manager didnt even train me she just threw me to the wolves because I knew the system they used not even telling me anything about waxing. The "manager" would not work and would frequently would call out leaving all of the front desk girls to work her shifts. Manager was very clicky and if she didnt like you she would try to force you out. While I as there I saw a number of people walk because of her. Upper managerment would be contacted and they really never cared about anything unless it had to do with money. We had package sales where you receive commission I frequently would have sales stolen and put under the managers name because she felt she needed the sale. The turnover rate was the worst I have seen ever at a company and working there I know why.
-Hours/ pay: Hours were good however when someone didn't want to work YOU would be covering all the shifts and be made to feel guilty if you didnt stay. I would work some weeks 57+ hours because the manager called out or the younger crowd didn't want to show up or came in hung over. While there I would almost NEVER get a break and if i worked a double shift I never got one and as busy as it gets I barely had time to eat ever.Pay is decent but it honestly comes with a price.
ENVIRONMENT: Here is where things really
Prosdiscounts on waxes and products, commission
Consno breaks, horrible management, horrible work environment
Questions And Answers about European Wax Center
How often do you get a raise at European Wax Center?
Asked Sep 27, 2020
Depending on performance, they do have to be asked for
Answered Feb 2, 2023
Answered Jan 29, 2023
What is the promotion process like at European Wax Center?
Asked Sep 17, 2020
Depending on performance, in my experience it was solely upon request
Answered Feb 2, 2023
you don’t get one
Answered Feb 2, 2023
What is a typical day like for you at European Wax Center?
Asked Jul 27, 2020
kind of boring
Answered Jan 25, 2023
Working hourly under minimum wage, having to do 141 services to get paid atleast $100, relocating to centers and not having a great marketing team Waldorf Location was the best location I’ve worked at
Answered Jan 11, 2023
What is the best part of working at European Wax Center?
Asked Dec 26, 2019
The coworkers but most of us have quit already
Answered May 16, 2022
Answered May 15, 2022
How long do you have to work at European Wax Center before you can go on maternity leave?