Overall Reviews at Express Employment Professionals
2.0
Customer Care Manager | Pittston, PA | Oct 30, 2014
Was decent pay for customer service
As with any temp agency, you are taking a risk. Took position because I was told it was a temp to hire. No health insurance, dental, or prescription coverage. No 401k, no vacation, sick or personal time. You work to make money for them for doing absolutely nothing except sending your paycheck. The only positive was that the pay was weekly instead of every 2 weeks. There was absolutely no support once on assignment, no checking in to see how things were going, etc. Was bullied daily on job by an older, permanent woman who was incompetent and insecure for many reasons; one being that the owner of the company said I was there to replace her, right in front of her, my second week there. The office bully was demoted from supervisor position to regular customer service and almost fired 2 years prior to me joining the company. Although the owner, CFO, and coworkers/trainers said I learned faster than anyone previously in my position and was doing an excellent job, and was well liked, there was little talk of permanent hiring. After being micromanaged daily by bully coworker, and constantly pushed around after only 2 months, I was ready to walk out and quit. Spoke to manager (in another state) to explain my frustration and wanting to leave. He talked me out of it and said he'd talk with the bully, and to just keep up the great job, but warned me the bully might rebel against me after his talk with her! And she did, and this was not handled right at all. Two weeks after th
ProsPaid weekly
ConsNo support in field, no benefits, vacation or sick time, you're just a body for them to earn off of to these agencies.
After being given a job that I was told to be long term temporary work, I found out when I went back my first day of the second week that the job assignment was only for one week. So I worked with Express Pro Staffing for one 4 day week working 12 hours a day. I was a picker and I actually liked the job itself, I planned on being there a while. So I have no hard feelings toward any of the warehouse staff that I worked with. But anyways after working my one week I called Express to talk about my paycheck and she said it'd be available to pickup next Friday, which would've been a one week wait (I was fine with that and I was expecting to have to wait one week). So on Friday #1 I go there and the lady working the front desk (same lady that does payroll) says to me we don't have a check here with your name. "Where did you work, what days did you work and what time was your shift?" So I give her all my info and she says to me "Okay thanks, I'll take this info and call the warehouse whenever I can to confirm your hours. You can come back next Friday and we should have it then." And as mad as I was I decided to contain my anger and just wait another week. So on Friday #2 I get there and approach the counter lady (they only have one counter lady so its the same girl throughout the story) and I say "Hey I'm here to pickup my paycheck." She says "Okay what's you're name?" as she starts scanning through envelopes with paychecks in them with names on the front for other people. Then afte
ProsNone about Express, but the job itself wasn't bad.
ConsThey're unorganized and rude. Hung up on me and my sister before for asking simple questions.
I have always had a good feeling about Express Employment Professionals! Ever since my first meeting with my recruiter the Monday after Thanksgiving of 2018, I somehow knew she would help me in my job search. We had immediately discussed my skills, and she gave me an assessment. I had remained in contact with her for almost nine months following that Monday, throughout my other assignments. Whenever the assignment would end, I'd just touch base and say, "I just want to let you know that I am available for work." She took me seriously! She made it her mission to look for a position that was tailored to my abilities.
Let's fast-forward to August of 2019. I had just finished another, awful assignment with a different agency, and I was in a state of depression. I got in touch with my Express Employment recruiter, and within a week, she got me set up with an interview and provided me with the information I needed to know, not only about the job itself but about the company for which I'd be working.
I got lost on my way to the first interview, and I had to call the office. The recruiter's husband guided me to the company, and he was extremely patient. When I got there, the receptionist couldn't have been more welcoming! I couldn't stop apologizing, and she said, "That happens." I wasn't sure they'd want to meet with me, because I had shown up 30 minutes late, but they were kind enough to allow me time to redeem myself. I thought I had blown it after the first interview, but
This is going to be long, but please do read this and come to your own conclusions.
I was brought in to potentially start working in their office as a staffing agent. I started as a temp, where I worked in their office for 1-2 weeks to see if I would be the right fit. The franchise owner deemed that I was, and offered me the position working there full time for what was (at the time) a decent amount of pay.
Sounds pretty cut and dry, but everything went south as soon as I officially began working there. The woman training me was rude and unprofessional, often snapping at me (both literally and figuratively), belittling me, rolling her eyes at me, and turning me loose after giving me a 30 second rundown of what to do. If I asked for help or any sort of explanation, I was met with more rudeness.
I was treated by her, and eventually everyone else, as an annoying nuisance, and was never made to feel a "part of the team." Some examples include being left out of decision making, my opinion was never considered during meetings, I was not asked to participate in lunch or coffee runs, and if I asked, I was met with looks and attitudes displaying annoyance. Needless to say, the environment was very high school clique-like.
A perfect example of the way I was treated: at one point, we suffered a series of snow storms. Many days, I was texted about coming in late until the weather had cleared up. On one of these occasions, I was told to come in at 9am or 10am. When I went to g
This company thrives on the false promises that they're better than the other agencies because they care. They do not care, the owner I worked for didn't anyway. He was too worried about his personal affairs and the drama of his personal life to actually show up to the office more than 1 or 2 times a week, yet, he'd bark orders about what needs to be done and how it needs to be done while sitting in his apartment he liked to brag about that was close enough to the beach he could walk. When something was forgotten, because I was the only person working in the office MOST OF THE 18 MONTHS I WORKED THERE, it was inexcusable and he was "rude" since I can't use profanity here, flat out. This particular owner also likes to gossip about the other franchise owners and even has special little nicknames for some of them. Anyway, some offices are okay and the owners aren't bad but the one I worked for was HELLo, 18 months of consistent stress and bullying from the owner. Threats of do this or else and do this and if you don't want to(even if I felt it was unethical or wrong), you know where the door is.
Managmemet makes or breaks a business and this owner is breaking everything about it, in the 3 yrs that office has been open, I was the longest standing employee at 18 months. Everyone else quit after 6 months or so or he fired them for reasons that were ridiculous. When working for an Express franchise owner, you are on that franchisees payroll, you have no one you can go to. There is
Franchisee concerned with bottom line only. Bean counter.
Each Express is individually owned and operated so experiences may be different depending on the owner you work for. I worked for an office in Elizabethtown, KY and one of the owner's was a complete bean counter, concerned with bottom line only. Did not care about employees other than are we making our numbers.
One ridiculous example of this is as follows:
As a Staffing Coordinator I was coming in at 6:30am to complete my training modules, send out emails completed QC checks and just get set up for the day with priorities and follow-ups. I would be in the office until 5 and 6pm for about two months straight. Because I was exempt I understood I would not get paid OT. One day the office manager had to take me to the hospital due to my blood pressure being dangerously elevated. I left about 2.5 hours early that day (had come in early also.) When it came time to submit timecards the office manager asked if I wanted to use my PTO for that 2.5 hours. I was floored. When I discussed the "nonsense" with the owner he simply said labor law allows him to require me to use it. Ok, needless to say I worked 8 to 5 everyday from that point on.
The office manager did not provide any kind of operational training, was very rude and actually down right mean to me when I first began working there. It was for this reason that I took it upon myself to come in early to get useful training from the training modules provided via Express University.
I was called out of my name
ProsI loved assisting associates with finding work.
ConsOwner strictly bottom line, does not care about employees or worklife balance.
Fast paced, high energy work place with supportive collegues
I was hired through a temp agency (Express Employment Professional) to work at PacficSource Health Plans in the Facilities Department. The assignment lasted nine months. I had very little contact with the Temp agency with exception to picking up my paycheck. Working for PacficSource was challenging but rewarding in the new things I learned and the supportive staff and colleagues I worked with.
Working in Facilities was focused on sorting and delivering mail to appropriate departments, providing office supplies, having relationships with vendors to keep the building functioning properly, problem solving issues regarding the facility, making sure that the other employees of other departments have what they need to do their job and production/printing jobs (Health insurance benefit handbooks).
I learned how to be efficient and organize my time and responsibilities to complete my tasks quickly and precisely. I learned how to operate large production printers, binding machine, laminating machine, envelope opening machine and a paper folding machine. I learned how to sort and organize the mail to go to the proper departments and how to make sure outgoing mail was sent properly for timely delivery (Certified or shipping). I learned how to work with vendors for when things were needed from them for the upkeep and maintenance of the building and products provided.
Management for my department was lacking, the manager of the department is located in Springfield Oregon. In t
ProsFree food when there was leftovers from staff meeting.
At Express, you work your hardest to help others get jobs. When the economy started to decline, it became harder to get people hired. Throughout the day, potential candidates come in for their interviews. We go through a 15 minute interview asking how long they were at their current/previous positions, what they are currently seeking and what type of compensation they desire. After all interviews, I would conduct a drug test on every employee. If they failed, they could come back and reapply in 90 days. If all goes well, we send their information to the companies we have seeking employees. If we have no interviews, we would go to new businesses to explore what they do and the type of person they look for. If they had multiple departments, we would see if they had any openings we could fill with our candidate pool.
I learned to be more outgoing. When you interact with different businesses, you want to show that company why your candidates are the best choice. You learn to be comfortable and confident in the product you're selling, in this case, your candidates.
My management team was the best I've ever come across. My company was owned by a husband and wife and they treated you like part of their family. They gave us the tools we needed to succeed and gave us the confidence to do the job!
It was a small company and I only had one co-worker. We worked very well for being in such close quarters. There were times it would get stressful but any job can be like that.
ProsMonday-Friday hours, after hours business meetings at restaurants
ConsWork cell phone where you were on call on the weekends
A typical work day for me was coming in doing the deposit from the day before scanning in the credit card receipts ,and the checks to billing as well as the full day deposit report once I was done with that then I would go in to bright tree pull the charts for the patients that had appointments for the day get those charts scanned in and ready so when the patient came in I would check them in let their therapist know they were there for their appointment after that I would check them out take their co-payment and reschedule them appointment if one was need then I would receive their chart back after their care break it down and electronic scan it into their files.At the end of every day i would call all patient and recofrim their appointment for the next day and always post a note in the patient chart into weather the appointment was confrimed or cancelled or if they just wanted to reschedule. I learned alot I learned how to check insuarance to see if they was still eligible or ineligible i learned how to do some parts of VGM, as well as how to do the W.I.P States of the files how to do down loads ,EOB,and etc.while working at the DM i would not say it was a hard part i would just say it was a challenge to lord all the supply codes and time frame for the patient to get their supplies but I was willing and i learned quick cause i was determined and have passion in what i do and giving up is never and option the most enjoyable part was been able to be part of such amazing tea
Proswas that It was a great company to work for
Conswas that it was through and agency and I could get hired on company would purchase contract
Work-life balance
You’re able to go to work and do your job then go home and not have to be checking emails or getting calls.
Pay & benefits
You can’t afford the benefits with the pay they give you. They do bring in an advisor to talk over your benefits and he has even straight out told several of the employees that the only ones that can basically afford them are the owners, branch managers, and someone who’s spouse has a great paying job.
Job security and advancement
If you’ve got a great immune system, no kids, and don’t need to see the doctor ever this will be a perfect fit. Since it’s a staffing agency there really isn’t any job security you can be replaced by the next applicant who comes in. Don’t count on advancement as they would rather pay someone with no experience less money and put the work load on other co workers.
Management
There is little to no communication with staff. No leadership good ideas but they never get implemented. Management always has more on their plate than they can handle making it a bit chaotic in the office.
Culture
If you have the knowledge of the job and industry prior to working here that’s a huge advantage. All you need to learn are the policies, and staying updated with them. There isn’t any micromanaging going on so take the reigns. If you can handle chaos well and be flexible with a minutes notice while still able to multitask that’s perfect.
Overall
It was a fine job. It’s more suitable for a person who doesn’t have a family or l
Questions And Answers about Express Employment Professionals
What is the interview process like at Express Employment Professionals?
Asked Jul 4, 2016
Cool and relaxing
Answered Jun 17, 2019
I walked in and they read my application. We did some talking about potential work and the areas of travel for work. They called me back the next day.
Answered Jun 5, 2019
How long does it take to get hired from start to finish at Express Employment Professionals? What are the steps along the way?
Asked Jun 16, 2016
Express has multiple positions available and people are placed based on their work history and availability. They place you as soon as possible. You could walk out same day with a job or it may take a little longer to find you a position if you have a specific skill set or availability.
Answered Nov 11, 2019
It could take months and people get discouraged.
Answered Jul 26, 2019
What is the best part of working at Express Employment Professionals?
Asked Oct 3, 2019
Working with Alex and being advocates for the incoming associates.
Answered Nov 24, 2020
Receiving great job leads
Answered Nov 22, 2020
What kind of drug screen? Is it done on the site of the interview?
Asked Oct 10, 2016
Express came in and did a random drug urine test do they check it on the spot for drugs
Answered Oct 19, 2019
They used a cheek swab on me
Answered Jul 31, 2019
Does Express take a cut of the temp employee's salary?
Asked Feb 20, 2017
No they don’t. The Client company decides what they will pay associates. Since Express is providing a service to find associates for a company, they too, will be paid. That does not mean your “pay” is being taken. If that were the case everyone working through express would be paid $10 or less.
Answered May 20, 2020
The Client companies pay Express. While Express charges a higher rate to the Client than the Associate gets paid, much of this goes to pay for Workers Compensation Insurance, Payroll Taxes, FICA, Unemployment, etc. Express encourages Client Companies to pay the same rate as they would direct employees.
