There are few points may help you to make the right decision and keep you away from this job, I will go star by star so you understand why One Star for each category and then you decide the overall.
1-Life balance/Job work:
There is no time balance, you will be called anytime including middle of the night, and they will do anything, and I mean absolutely anything to avoid paying you overtime.
No matter what position you are, you will be doing everything.
For example if you thought front desk is a classy simple office job, you are wrong, at least about in this company.
You will be washing dishes, removing guest trash from 40 Gal trash can, picking up dishes from front of the guest rooms, doing laundry cause night laundry chose to sleep during their shift because there is no manager on duty or to be fair most of the time its too much work for one person not to forget maintenance job you will be doing fixing thing and if you don't have enough luck you will end up cleaning rooms.
There is One maintanance, 3-4 Housekeepers and 3-4 front desk for Over 120 rooms.
Every staff are overloaded with work, managers work extended hours over 12-15 hours pay on salary which under pay so you will always struggle with bills.
Front desk, housekeeper and night laundry makes 25 cents over the minimum pay.
Managers make as much as a front desk supervisor makes in any other brand. which is minimum salary pay.
**Benefits : Managers are good, rest are screwed!
Extended Stay America, like any company, has its good and bad areas. It's a great place to start in management for sure.
As a General Manager you will experience highs and lows in you job. One of the lows is the constant fight for the company to pay more money to your employees so they will stick around. As a whole, the company has not come to the understanding that if you give your employees low pay, you are just training them to go somewhere else.
ESA has a reputation for being just a little better than Motel 6, but this is something they are trying to overcome and I applaud them for that.
Believe me, this isn't a Motel 6.
One of the things that I loved about ESA is it wasn't a franchise. In places like Montana where K-Diamond, which loves to buy franchising companies and treats their customers and employees badly, you will appreciate a company structure.
With that being said, ESA seems to pass around hotels that aren't in a huge market like Kansas City, California, etc. And in that, is where the problem lies from my perspective.
In the almost four years that I was with ESA, I had 4 Regional Mangers and 5 District Managers. Of the District Managers, I learned that all had different personalities as well as the Regional Managers. Of those Regional and District Managers I only found one Regional and two District Managers that really cared about you. They listened to the people at the sight instead of dictating policy to you from their perspective.
I say t
ProsGreat place to start as a GM and learn the business
ConsMicro-management many times, No personal life, Not good for older seasoned veterans.
A typical day at work begins with walking through the doors to find that not enough housekeepers were scheduled and you will be overloaded with rooms to clean. Management does not care if you are worked to death. The rooms at our hotel are extremely overused and left filthy and trashed by most of the guests we get. We get a lot of construction workers and other shady characters who don't care what condition they leave the room in when they leave. Management doesn't want to hear that it will take you longer than the insanely short time they expect a room to be cleaned in, which is 25 min. They want you to get that room done asap and move on to the next. It is truly all about the dollar with this company. Bonuses in the managers pockets are what dictates this place. For every dollar they save in NOT ordering what is needed, for every labor hour they save by working housekeepers to death instead of understanding why it takes longer than their allotted time they allow, they get a nice fat bonus at the end of the year, all got on the blood of their overworked employees. This place is a joke. Kaizen is a joke. The managers and those above them have no clue how their hotel really runs. It is the lower staff that make this place. We are not appreciated. We are overworked, understaffed. Again, its all about saving $$$ so they can get their bonuses. The only real upside are the coworkers. We all get along great. We understand what each of us have to deal with on a daily basis. We have
Prosmeeting interesting people and getting to know them
Conshealth care benefits are a joke, rules are constantly changing. What is right to do today will be the wrong way tomorrow.
Not the worst place I've worked but it's surely not the best
I've had about 2 managers in the year that I've been here. For the most part they were fun to work with. My hired position was GSR and almost into my 2nd month working there the managers had me "detailing rooms," which was actually housekeeping. The only exception was I didn't have to make the beds. I did that for about a month floating back and forth to front desk every once in a while. Mind you I was not all the way familiar with my actual position and hired job duties because they had me taking care if everything else. The managers love my work so much they wanted to offer me a "head of housekeeping" position on the weekends and sent in a request to our corporate manager to get me a $0.50 raise my 3rd month there that I have yet to see. I was not happy about the position offered because that would've have meant my hours would be cut even more and I would have been doing a job I did not feel comfortable doing everyday. I would've applied for housekeeping if that's what I knew I'd be comfortable doing everyday. Front desk starting getting very hectic towards the end of the year because hours are cut and people with "seniority" over me got the holiday hours, that I signed up to work months in advance, over me because they apparently cursed out the managers about it. I had to take the homeschool classes about 4 different times because somehow my scores kept disappearing. During holidays when housekeepers were off I pretty much cleaned all checkouts myself because other gsrs wo
ProsSometimes my shift goes by fast
ConsNo benefits, little pay for a lot of extra work, lazy employees, breakfast is a bug inconvenience most of the time.
My duties as a General Manager were providing an exceptional experience to every guest, growing top line revenues, maximizing department profitability and maintaining positive owner relations at the same time. I am responsible for ensuring that all hotel operations are carried out professionally, to exceed brand standards and at the highest level of service. Effective leadership, training, coaching and motivation to engage and communicate with the hotel staff, supervisors and managers on a daily basis. As a General Manager I served as the top property leader as well as the hotel liaison to the corporate offices and ownership.
DAILY MANAGER CHECKLIST
* Leading the effective management of all hotel functional areas to maximize financial performance while upholding quality standards and maximizing the guest experience. (Stand-up Meeting DAILY )
* Responsible for ensuring that all staff and management as well as business decisions are in line with the Company, including the mission, values and guiding principles of the organization.
* Ensuring the maximization of hotel revenue by driving the sales effort and actively participating in the daily activities related to revenue generation.
* Successfully balancing the needs and expectations of guests, employees, corporate and ownership.
* Measuring the effectiveness of broad-based marketing plans and yield management efforts.
* Ensuring the development of a realistic strategic business plan that defines operational goals and
Worked here for over two years, saw one pay raise for 25 cents. Had three managers during my time there. Terrible corporate and the district manager....they do no care about their people, only the money that goes into their pocket books.
I had to take care of everything by myself for over a month...played as the manager, assistant manager, full time gsr...and did misc work in other areas. No offer for promotion....not even a pay raise. "No pay raises until next year" Well...don't expect me to put in any more effort for you then....getting paid $10 to do the work of a manager, assistant manager, and gsr...70 hours per week....is not worth it.
R4R...terrible. Corporate and sales pins sales and leads on the hotel staff...then they themselves take all credit and commissions. At one point they complained because the hotel didnt get in quality leads on time. I told them most staff doesn't see the point, what are they getting out of it. "THEY GET A JOB!!!!!" Okay...its not the front desk staffs responsibility to generate sales for your pocketbook. this is a CUSTOMER SERVICE and GUEST RELATIONS job. If you want sales, hire a PT sales employee for each hotel to generate your R4R leads. Quit pinning more work on the minimal staff that is willing to stay at ESA.
Watch out for most upper level managers. They are nice to your face, and will talk badly about you behind your back. My own district manager was bad about leaving termination papers and other personal info out for al
ProsSometimes good co-workers.
ConsManagement is terrible, no intelligence, respect, or compassion.
A lot goes into a typical work day at Extended Stay, some days are extremely busy others are not. With my typical work day I am expected to manage all departments, this includes housekeeping, maintenance, and front desk. Along with this I also manage all guest accounts, surveys, night audit packs, sales...etc.
I make it a point to check every customer account for any errors in guest information and billing.
With every Expedia rejection I look for any direct billing errors that would have caused the rejection. Most of the time the account is over charged or the rate is not correct in the system. Each rejection needs to be fixed and completed within 12 days.
Two days a week the General Manager and I will drive by other hotels to see if any companies are lodging with our competitors. Afterwards we research these companies and reach out to them to see if we can get them interested in staying with our hotels. I also make it a point to reach out to guests and see if they are traveling with a company and see how that company booked the reservation.
Required to check night audit packets daily for accuracy and sign off on them daily.
Periodically check on these departments to see what tasks have been completed. Rooms that have been completed by housekeeping and maintenance need to be inspected daily by a manager.
Guest surveys are to be reveiwed daily, any surveys with a gues
You won't be told this going in. However, there is a more than good chance you will work all three shifts only to do it again the next day. Sleep? There is no time for sleep... we have money to make. You see, you aren't allowed to pay your staff anywhere close to industry standard and you aren't allowed to give them 40 hours a week. Where does that leave you? Well... if... and I do mean if everyone shows up, you will still have to cover a big chunk of each hourly employee's job just to stay within budget on labor. Chances are, they don't show up. Let's face it... $8 an hour for 20 hours a week jobs are easily had and your staff will leave you hanging in the wind at the first opportunity to get 30 hours somewhere else. Now you are doing your job in the morning, front desk in the evening, and doing laundry at night. The next day you might have a mandatory meeting that lasts 10 hours or a conference call that lasts 3 hours... oh and your evening front desk is a no show again. By god, though, you better not let a guest get unhappy or they will call corporate or give you a bad survey... 8 out of a 10 is a bad survey by the way. Once, I was jumped by two unruly guests who I caught urinating in the laundry room while I was just trying to get a soda from the vending machine and take a break. After I fought them off, called the police, and kicked them out, they gave the hotel a 1 on a survey. I had to answer to why it wasn't a 10. The same day, I worked the evening shift and had to ca
ProsThere is a small paycheck at the end of the week
First of all, the management was great in that they stood with their employees and helped us keep company policies instead of always giving in to the angry customer. And if the employee was in the wrong, they were always great about talking to them about it and working with that person to fix it.
There was job security in that there was very few other staff members over all, and little else. There was only one working security camera on the entire grounds, no security guard during any shift, and the manager was only present during the morning/early afternoon shift. Evening and midnight shifts, the person at the desk was the only staff person on the entire property. In a hotel full of people from all walks of life, this fact left me in some very dangerous situations at times, leaving me to deal with wild dogs (because the hotel did accept animals without proof of rabies shots or anything), drunken fist fights, and so on so forth. The only security the single employee had was a cordless phone that more often than not, did not work at all.
The building itself was in poor repair and badly needed updating since I left there. This often attracted more difficult clients or left the more respectable ones to complain and send in complaints to their company for having booked our location. The reservation center for our company was also less than graceful when dealing with our clients when ever any issue came to them.
Most of the staff, management aside, were sometimes also diffic
I would not recommend this hotel to anyone just based off of how unprofessional it is just to work there. You have staff there who are very unprofessional. Like if you work a 7am-3pm shift on front desk and it time for you to leave, either someone called out or came late. I would hate to work certain shift because I knew certain people would not show and if I had something planned after work it would effect my plans. Also you have to deal with workers who most of the times have attitudes 90% of the people I worked with had attitudes and really needed to be let go. Also whatever was going on in there personal life, they would bring it to work. Housekeeping not doing there jobs also calling out. I had one housekeeper one day doing 20 rooms by herself up until 11pm all because a housekeeper called out. So when people called out as they often do, that affects everything like I even had to get off front-desk and help clean rooms because we were sort staffed and we had been so booked up that we needed the room. As far as the guest go in general they are cool but you have some who stay there and they forget we are just staff to them and not there friends like one guest was telling a housekeeper how her life was horrible and we are not to hear stuff like that when we are just here to work. The same things with some of the staff one day I heard a housekeeper gossiping about another guest to another guest now what if that got back to the guest she was talking about? Like I said as a wh
ProsFULL TIME BENEFITS
ConsSTAFFING ISSUES, HOTEL DIRTY
Questions And Answers about Extended Stay Hotels
How often do you get a raise at Extended Stay Hotels?
Asked Jun 7, 2021
Answered Jan 20, 2023
About six years in
Answered Jan 18, 2023
What is the best part of working at Extended Stay Hotels?
Asked Dec 29, 2019
Customer service satisfaction
Answered Jul 1, 2022
My supervisors are awesome and it’s always room for advancement
Answered Jun 28, 2022
What is the promotion process like at Extended Stay Hotels?
Asked Feb 4, 2021
No opportunities for growth
Answered Jan 29, 2023
Answered Jan 29, 2023
What is a typical day like for you at Extended Stay Hotels?
Asked Mar 28, 2020
Answered Jan 19, 2023
Answered Jan 13, 2023
What tips or advice would you give to someone interviewing at Extended Stay Hotels?