Great Company, Just don't work for family or friends is the key here.
My time at Fastenal Company
I started working for Fastenal in June of 2011. I left my job at Wireless Zone, which I enjoyed very well. I figured it was time for change and find a company that I could grow a career with. My at the time girlfriend’s father held a regional position with the company and I asked him about employment and was told to apply online.
After I went through that whole process and I started employment at the Manchester, NH location around June of 2011. Coming from a Wireless Background and working for a handyman under the table when I was 18, I didn’t really know much about the industrial supply industry but I was eager to learn.
At my location I had two of the best co-workers you could have. They were extremely helpful and whenever I had a question they always had an answer no matter how stupid it was. I could always remember I would get stuck on something and if they were not around (out doing sales calls) there was a government sales person that had an office there as well and he was always great in helping me with a customer. I was going at a pace with the online trainings through the company’s “School of Business”. I was so excited to learn about the different types of fittings and bolts.
A month or two in I was really starting to get the different types on sizes and products that Fastenal had and assisting customers was getting easier by the day. I was working on cycle counting as well as trying to clean up the store peace by peace everyday when the
Prosgreat training, great store manager, good stores and products
In the beginning, days were spent dealing with walk in customers, while expected to also be packing orders for delivery in the back. Often there was not more than one employee on site at any one time so you had to stop one thing to help walk ins.
As time went on and turnover occurred, we were placed with additional responsibilities on the lower ranked associates without increase in title or pay. Basically became outside sales reps and sales associates with BOBs (books of business) we were to call on and try to increase business with. Everything with no increase in compensation and very little formal training. Was flat out told by district management that Fastenal doesn't believe in cost of living raises either, raises are "factored into promotions." Only promotion offer I received after almost 2 years with them was for less than competing companies had offered me basically when I hired on with Fastenal (a substantial increase 10k+). I had stayed because the location was more convenient to my house and future plans and was constantly promised promotions right down the line. I applied for at least 5-10 other positions in the company within three states in time I was there meeting all the listed credentials. Only called about a single one.
We had major corporations in our area (one of Fastenal's top 5 customers I was told) and they purchased all of their fasteners from us. Unfortunately, several of the items were custom made parts that had long lead times. Red tap
ProsLocal community businesses, networking, job leads to customers
ConsPay, management, Red tape, disconnect between executive level employees, company motto's, and what happens on the ground
It's been over a year since Fastenal was my career choice; it's always been in the back of my mind to write a honest review for prospective employees to gain insight from. Now that the emotions involved have passed.. here goes..
Throughout the six years I gave Fastenal I have worked hard and worked my way up from part time stocker to full time inside sales to full time outside sales to full time general manager. It was a quick climb up the ladder and with many trips to Fastenal training classes in Minnesota I felt I was ready to continue on with my career. But let's start at the beginning. If you're applying for a part time sales support position here's what to expect. Expect your feet to hurt, your shins to hurt, your back to hurt, your head to hurt... you will be doing everything short of fetching dry cleaning for the boss. There is no workplace team work / equality. You will have to answer the phone while waiting on customers because your coworkers will not help. You will but stuck working til close when everyone else (on salary) has checked out for the afternoon every Friday. The labor is tedious and annoying and if your store is successful and decent you'll be on your feet most of the day. Full time inside sales is relatively the same of part time sales support with a little more computer responsibilities. Upper management beyond your GM really doesn't care about you at this position. When you move into an outside sales role and higher is when you'll have decent conver
I will say starting off my first few months I REALLY liked the job. It was new work for me and the shifts tended to go by quick. I started in the slower months and thinks started to pick up progressively. I always stayed at the top with my productivity each shift and I kept applying to fill full time lead positions.
I did get passed over most of the time and it seems like they made up a new reason each time and would always tell me I’d get it next time, gotta improve on this and this, etc. I would improve on what I could if it wasn’t a made up thing and still get passed over.
I eventually transitioned over to front of the line and it was the biggest mistake. Front of the line is where you’ll throw the product on the conveyor right at the point where product from receiving and picking also meets so it can be very busy and stressful. There were a lot of jams and basically everything fell on me. No other departments would help clear jams unless I purposefully ignored them for 10+ minutes and at that point other departments are getting upset and the managers are getting uppity. I got VERY little help while at the front and was mostly on my own.
While doing front of the line I became a part time lead which is something they made up as “training” to become full time. Well, I couldn’t really get trained as a lead like I should or get the experience since I was stuck at the front of the line. I brought it up multiple times over a few months and told them they need to find someo
Position assigned will be just a name because you would be in charge of everything everytime. Everyday is a different downer at Fastenal, just when you getting the hang of things manager will twist your duties around using the District Manager as an excuse for all the hard times. With only few hours and 4 days of work you will have to obligated complete online coarses, large lists of CycleCounts (inventory) deliver products, stack vending machines, answer phone calls, emails, create quotes and take care of walk in customers. Not to mention updating a site where you call old customers and try to get them to buy from you again. Make no sense, no time to learn much and even when taking online coarses the staff will have loud non work related conversations, phones ringing of the hook or regular walk in customers that only part timers have an obligation with because Management and fulltimers only take care of big money making clients "their rules". Manager is always in the street doing personal things and other coworkers do as pleased during his time out. Manager is always criticising our personal lives and making fun of coworkers, Would advise not to get too friendly with him because once you're not, he will make your life imposible forcing you to quit and leave on your own. Employees only have benefits if manager likes you, as in having similar lifestyle as him, one guy got recruted and jumped to fulltime outside sales immediately, now him and the manager are always up and down
It’s a nice place to work but there is a lot of BS depending on where you’re located and what plants are around. It’s very nice to be able to be in the store for part of the day and out making deliveries the rest of the day. You definitely will learn a lot about the ins and outs of different factories and plants around town and you’re given the necessary training and support needed to do your job. You will have to start out part time to learn the ropes but once you go full time you’re salaried at $2,500 a month with full benefits, but if you break that down to hourly you’re making 15.625/hr. You will also get commission and depending on your title it will effect how it’s calculated. This is where you get out what you put in: make a lot of sales with high margin, bringing in new business, and meeting store sales goals. Personally, I feel like the money isn’t enough for everything we do.
I love the people I work with in Fastenal and I have a great support system however the people you have to work with at the plants can drive you nuts. To me it feels like no matter how well you sell you will always be expected to not only maintain that level but to do more and more and it will never be enough. There is room to grow in the company and can definitely advance but you will most likely have to move to a different location to do so unless someone above you leaves or moves on to another position. This is a very unique job that can turn into a career if you like sales.
The main po
ProsExtensive training, Coworkers are great, in store and out on deliveries throughout shift, not micromanaged
ConsPay, stressful, physically hard on your body, people at plants are a pain
I wish I stumbled upon all the other negative reviews before going here.Yes,the DC manager is deplorable,degrading,repulsive and has many shortcomings,no pun intended.No communication skills.Zero managerial skills.A better job for him would be sweeping the floors or taking out the trash.Or try driving.Nothing a few phone books can't fix.The traffic managers,no better.Cocky,rude,lacking of common sense.Especially distance yourself from the tall,lanky,awkward Abe Lincoln looking one.The fellow is very creepy,sleazy,disrespectful and will put you in a somber mood.The head of traffic is lazy,lethargic.The drivers call him Lump.The hub managers personal puppet and yes man.The trash from the snickers hole seems to be ending up in this traffic department.
So many reasons you to avoid this pitiful place,I honestly do not know where to start. The lengthy,horrible and mismanaged application process.
The initial interview and exit interview was even worse,because there is none.
The trucks are nice though you'll go insane keeping it at the EXACT speed limit.No,seriously.
The automatic braking,cruise sensor,the beeps,the buzzers,the lights,the lane control features will drive you crazy as well.
If you need all these safety features,you probably shouldn't be driving...
like all the managers.Manage a job you can't do.Brilliant!
It would help if they drove or at least went on a route to see what the drivers have to endure during the looonnnng nights,alone,at isolated store locations..
If you are VERY machine and tool oriented, you will advance fast. If not, you will wallow in the same position. I know this because I was not machine and tool oriented, and apart from the training classes in Atlanta that one day, I was not groomed to become any sort of account manager. Just "on floor salesperson" AKA store jockey.
So, with that being said, the management at my local store in Aiken was okay. The place where I trained, next to the fairgrounds in Aiken, South Carolina was a health hazard. The store was always full of propane, which made me feel nauseous all of the time, and I am one hundred percent sure the pipes were lead-lined. I say this because after drinking the water a few times, I complained of my chest burning to the manager, and he said, "Oh, yeah, the water here is bad. Don't drink the water. There's something wrong with the pipes. They won't come out here and fix it." No, that's on you and your boss(es), because normal tap water isn't supposed to make a person's chest BURN. Anyway, that manager was also bit of a jerk he was just one of those "I sacrificed my life for this store, I have nothing but this store, this store is my life and it should be yours too" kinda guy. Not the most pleasant of people, but I got along with him.
After getting moved to the Fastenal on the other side of town, I found the staff overall to be much more amicable. The staff at the first stroe that trained me was okay, but no one seemed to care about me past giving basic
Great training, comparitvely low pay, little room for advancement, enjoyable work environment
Employed with Fastenal close to three years in positions of Outside Sales Rep, National Account Rep, and General Manager. The training was comprehensive, most of it very useful and industry specific. A lot of investment made in training by the company. Outside Sales Rep training was two weeks at the corporate office. General Manager training was four weeks at the corporate office. Other regional and local sales trainings took place as well as self-directed training at the local level.
The work environment was fast-paced and fun. Typically a lot of comradery with the folks that you work with. I developed some great relationships with customers, most of whom were a real pleasure with which to work.
All-in-all a good experience with the exception of opportunities for sustained monetary growth. Compensation is base salary and a small commission, in comparison to industry standards. Each year required sales-growth beyond the previous year in order to make more money than the previous year. Opportunities for advancement beyond General Manager were slim and none. In the position of General Manager, there was an exceedingly large amount of micro-management that really killed the enjoyment factor for me.
GM's really need to be more task-oriented than sales/relational, because there is little time to actually get out of the office to see customers. Even though you are responsible for sales you rarely have much control over what is produced because you have an outside rep making most
Prosgood training, work with good people, good inustry experience
Conspoor compensation (low commissions), micro-management, little opportunity for advancement
Bought out our company, gave us very little training or support. 2 years in now!
Fastenal bought out our company 2 years ago because they could not beat us. We were a regional company who took care of their employees and customers, when we were sold to Fastenal we were promised it would be a smooth and easy transition with very little changes. They came in, replaced all of our systems ( which is fine, except we were given literally 2 people to train a group of ~30 (at the time). I personally got a 10 minute run down on what to do, others got less if any.
Customers are made to wait 1 or more weeks for their product because the supply system is so poorly designed.
We were purchased as a storefront and Hub in one building. 2 years later and the hub side of things still is left in the dark. "start time is september 1st....start time is november 3rd... start time is January first.... now Start time is end of may" The people in charge of this transition are dragging their feet, not giving us any answers, yet expecting everything from us. It's a joke.
We have to split Hub and Store inventory, yet Winona can't decide where they want to split the stock so we've had people LITERALLY 5 TIMES now move product one way, to move it back, to move it somewhere else, to moving it back to it's original spot.
The person who converted our old part #'s to Fastenal's # couldn't even do that right. So many of our products and quantities became off because they didn't feel the need that it was important enough to double check.
If you have technical issues, you hav
ConsPoor Support for employees, little/no training, slow getting answers back from Headquarters, no raises or reviews, slow, losing loyal customer base + many more
Horrible company to work for, do not bother applying.
You are expected to work extra hours without getting paid for them. If you do not you are meant to feel guilty about it. Pay is extremely low. You can expect to make about $40,000 starting out as a sales associate. The job is extremely difficult and worth no less than $70,000. Fastenal constantly sets you up to fail your customers and you are the one who has to deal with it. You have to buy your own Fastenal shirts which are mandatory to wear and are expensive. I’m sure they are making money off you buying the shirts. Most money hungry company I have ever seen. Everything is about growth of sales but the pay structure for bonus’s is ludacris. You can make Fastenal more money the second year than the first year but make much less the second year. You’re paid 2% of existing sales and 6% of growth(both numbers are insultingly low)(This also does take into account the margin multiplier which can be positive negative or neutral, but usually leans neutral to negative for the majority of stores.). As an average General Manager with a store around 100k a month with a 50% margin(which is a good store that is making Fastenal money) you can expect your monthly commission to be around $1,500 lmfao. Meanwhile Fastenal itself probably profited between 30k-20k that month(this is taking account for rent, employees, logistics, overhead, etc....). So as you can see they are not sharing the profits with their employees, seems they only care about shareholders. Most stores inventory
ConsEvery single thing
Questions And Answers about Fastenal
How often do you get a raise at Fastenal?
Asked Mar 5, 2021
Never- you have to ask for it.
Answered Feb 4, 2023
Answered Jan 28, 2023
What is the promotion process like at Fastenal?
Asked Jan 15, 2021
Not very good
Answered Feb 4, 2023
Have to apply and go through 2 interviews
Answered Jan 30, 2023
What is the best part of working at Fastenal?
Asked Dec 4, 2019
the work environment
Answered Jul 4, 2022
You have the opportunity to grow up and acquire a better position in the job.
Answered Jul 1, 2022
What is the vacation policy like at Fastenal? How many vacation days do you get per year?
Asked Sep 5, 2017
10 + 5 sick
Answered Feb 1, 2023
Answered Jan 30, 2023
What benefits does Fastenal offer?
Asked Jun 13, 2016
Our benefits are like: you're chances are better hitting a billion dollar lottery jackpot than they are getting medical expenses covered by their bare bones medical plan
Answered Jan 24, 2023
None medical , dental, no yearly reviews, barely ever raises but want you to do as much work as possible