Fiserv

Working at Fiserv: Company Overview and Reviews

Fiserv
Fiserv
3.3
1932 reviews
Fiserv Ratings
3.3
Average rating of 1932 reviews on Indeed
3.3Work-Life Balance
3.3Pay & Benefits
2.9Job Security & Advancement
2.9Management
3.1Culture
Headquarter
Brookfield, WI
Employee
10,000+
Revenue
$5B to $10B (USD)
Industry
Banks and Financial Services

Popular jobs at Fiserv

 Average SalarySalary Range
Customer Service Representative
55 Salaries reported
$14.93
per hour
$7.45-$22.40
Software Engineer
32 Salaries reported
$96,400
per year
$36,000-$175,000
Customer Support Representative
7 Salaries reported
$16.03
per hour
$8.00-$24.05
Technical Support Representative
37 Salaries reported
$51,027
per year
$25,000-$77,000
Machine Operator
24 Salaries reported
$14.63
per hour
$7.30-$21.95
Salary Satisfaction
58%
Of the employees are satisfied about their pay
Based on 1133 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Fiserv Reviews

Popular JobsCustomer Service RepresentativeFraud AnalystSoftware EngineerSenior Software EngineerProcessorBusiness AnalystCustomer Support RepresentativeManagerSystem EngineerProject ManagerTechnical Support RepresentativeCall Center RepresentativeCustomer Solutions SpecialistData Entry ClerkProduct OwnerSenior Customer Support RepresentativeSenior Financial AnalystSoftware ArchitectTechnical SupportApplication AnalystBusiness Systems AnalystCollection AgentCommunication SpecialistComputer OperatorDirectorProduct ManagerProgram ManagerReceptionistSenior Customer Service RepresentativeSenior Project ManagerService TechnicianTechnical WriterTrainerAccount ExecutiveAssociateClient PartnerClient ServicesClient Services SpecialistCustomer RepresentativeDatabase AdministratorLoss Prevention OfficerMachine OperatorMailroom ClerkNetwork EngineerOperatorProduction SupervisorSenior Business AnalystSenior Sales SpecialistService AssociateService ManagerSupport AnalystVice President of Information TechnologyWarehouse WorkerAccounting ClerkAccounts Receivable ClerkAnalystBack Office ExecutiveBilingual Customer Service AssociateBillerBusiness ConsultantCard CareCare SpecialistCash ManagerCommunications ManagerConsultantCustomer ConsultantCustomer Service AnalystCustomer Service SupervisorCustomer Service Team LeadData AnalystDevelopment DirectorDirector of Product ManagementEmployeeFinancial AnalystFront End DeveloperIT AnalystImplementation ConsultantInbound Call Center RepresentativeLeasing ConsultantManagement ConsultantMaterial HandlerOffice AssistantOperations ManagerPrint OperatorProduction GeneralistProduction SpecialistProduction WorkerProject CoordinatorProof OperatorQuality Assurance AnalystSenior AnalystSenior Billing SpecialistSenior Data AnalystSenior Database AdministratorSenior System EngineerSoftware Engineering ManagerTeam LeaderTechnical Account ManagerTechnical Project ManagerTechnical Support SpecialistWeb DeveloperADMINISTATION ASSISTANTASSOCIATEAccount ManagerAccount Resolution SpecialistAccountantAdjusterAdminAdministrative AssistantAdministratorAdvertising DirectorAnalytics ConsultantApplication DeveloperApplication SpecialistApplication Support EngineerAssembly Production OperatorAssistant ManagerBank of America Bill PayBank of America Online Banking RepresentativeBill Pay Payments SupportBilling AnalystBilling LeadBilling SpecialistBindery OperatorBusiness Intelligence DeveloperCall AssociateCatererCenter DirectorCertification AnalystChannel ManagerChargeback AnalystClaims ProcessorClerk IClient DirectorClient RepresentativeClient Technical Supprt - Key/Express GroupCollectionsCommercial Sales ExecutiveCompliance DocumentationConfiguration ManagerContract Work from Home PositionContractor/ConsultantCurrent Check Return/Web E-pay Phone AgentCustomer AdvocateCustomer AssistantCustomer Care SpecialistData EngineerData Warehouse ArchitectDebit Returns AssociateDeveloperDigital DesignerDirector of ComplianceDirector of FinanceDirector of Information TechnologyDo not wish to reportE Payments UniversalE-payments RepE-payments UniversalEngagement SpecialistExecutiveFinance ManagerFinancial ConsultantFinancial ModelerFinancial RepresentativeFiservFormer employeeFraudFront Desk ManagerGraphic DesignerHead of Agile Program GovernanceHead of Human ResourcesHealthcare Customer Service RepresentativeHelper/AssistantHigh Speed OperatorHuman Resources ManagerI just work hereIT Project ManagerIVR Technician - ConsultantImpact Specialist IImplementation AnalystImplementation SpecialistImplementations/Conversions AnalystInfrastructure EngineerInside Sales ManagerInstructional DesignerInventory AnalystIrrelevantJob BalanceLaminationLead AnalystLead DeveloperLead TechnicianLead developmentLeasing AgentLine InserterMTSMortgage ProcessorMx operatorNetwork AdministratorNetwork TechnicianOnline Banking RepresentativeOnline Bill PayOnline OperatorOperation ClerkOperations AnalystOtherPRODUCTPRODUCTION GENERALISTPackerPartner Sales ExecutivePerformance AnalystPlannerPortfolio ManagerPrint ManagerPrivateProcessing ClerkProduct AnalystProductionProduction CoordinatorProduction generalistProfessionalProject ConsultantProject LeadProject Manager/Business AnalystProject SpecialistQuality Assurance CoordinatorQuality AuditorRaddonRecording Reviewer/ Title Resolution AssociateRecovery SpecialistResearch AnalystResponsable Comptable (H/F)Retail ManagerRetail Solutions ConsultantRisk AnalystSESales DirectorSales ExecutiveSales RepresentativeSales SpecialistSales Support RepresentativeSecurity EngineerSenior Automation EngineerSenior Billing AnalystSenior Business DevelopmentSenior Business Process AnalystSenior Client ManagerSenior Client Service SpecialistSenior Client ServicesSenior Computer OperatorSenior ConsultantSenior Corporate TrainerSenior Data ManagerSenior EngineerSenior Fraud InvestigatorSenior GeneralistSenior Help Desk AnalystSenior IT ConsultantSenior Implementation ConsultantSenior Implementation SpecialistSenior ManagerSenior Market ResearcherSenior Network AnalystSenior Network EngineerSenior Operations AnalystSenior Process EngineerSenior Production SpecialistSenior Research AnalystSenior Research AssociateSenior SpecialistSenior Systems AdministratorSenior Technical WriterSenior Training SpecialistService AssistantSharepoint Team MemberShipping and Receiving ClerkSoftware AnalystSoftware Development InternSolutions EngineerSolutions ManagerSourcingSourcing ManagerStrategic Service PartnerSupervisorSupport AssociateSupport EngineerSupport StaffSystems AnalystTechnical LeadTechnical SpecialistTechnical Support AnalystTechnical TrainerTellerTest EngineerVice PresidentVice President of Business DevelopmentVice President of OperationsWarehouse LeadWorkforce ManagerXxxxassociatecontractor assignment ended
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Overall Reviews at Fiserv

4.0
Implementation Consultant | Remote | Feb 14, 2020
Fast Growing with lots of opportunity
Typical large company. Average benefits. There is room for growth. I've worked under 2 separate orgs within the company. Constantly acquiring companies. Lots of different areas to explore and grow.
4.0
Software Development Intern | Alpharetta, GA | Dec 11, 2019
I was an intern, and it was pretty good work
The management was respectful and I was working on projects that were clearly "intern"-type work, but it wasn't just running papers and making coffee. I was learning things.
1.0
Account Executive | Texas | Apr 4, 2020
Consistent Change with Resource-Poor Direction
First Data/Fiserv operational model is one that is mediocre at best. A severe lack of resources results in duplication of tasks and inefficient operations. There are operational areas with individuals doing the work of departments resulting in large amounts of inefficiency
1.0
Customer Service Representative | Hickory, NC | Feb 21, 2020
Great company benefit wise but horrible to employees
I loved working for fiserv for the fact they offered outstanding benefits that should never be passed up. The only thing that really sucks is the fact they are so huge of a company it's a lot of drama and supervisors were sleeping with all the agents . A lot of people there tries to make sure no one succeeds, including leadership .
2.0
Team Leader | Phoenix, AZ | Apr 8, 2020
I took awawy a vast knoweldge of on-line banking
My time with the company brought about many different management changes. On a positive note I took away a great deal of knowledge as a on-line banking servicer. I learned the back end of banking from bill pay, collections and fraud. The pay was horrible and you cap out quickly in each position. Management typically had no direction and very little follow through. When you are able to earn a bonus it was very little. And a lot of representatives who took an attitude of being to good to work other platforms or help out in other departments that needed help. I found the company in the end to be a very stressful work environment with very little guidance and resources.
4.0
Product Owner | Remote | Feb 3, 2020
Client interaction & implementations
Client interaction and participation in implementation gave so much exposure. Product training experience was really good especially training at bank's sites.
2.0
Customer Service Representative | Phoenix, AZ | Apr 17, 2020
Floor environment is pretty negative
Its not terrible but commitment fails come easy and they change the authentication procedures frequently and then fail you cause you make mistakes and dont take into account how many calls your taking during busy season DEC and Jan can take up to 1000 calls easy but if you have three commitment fails you are fired yet metric is impossible because no one takes into account the amount of calls compare to amount of errors you constantly are under the gun.. you can go years with nothing cause you have managers who dont give a dam and the put you under a new one who walks the line and bam your job is gone. They do mass firing and then hire temps which 95 percent never even hit the floor. Fiserv wastes money paying temps rather then putting into the employees who are there working hard
4.0
Development Director | Alpharetta, GA | Feb 13, 2020
Great culture and work environment when I joined in 2016
great place to work before First Data acquisition; post acquisition not so much the job and work was excellent and the culture was one of the best I have had the opportunity ti work in my career... Too big for their britches now... all about the bottom line and the stock price.
5.0
Bilingual Customer Service Associate | Coral Springs, FL | Feb 8, 2020
Fun and secure place to work
Typical day at work sign in in your computer, just wait for your break and lunch and come back to work, great benefits, schedule changes are hard unless you are at school or you have an special excuse or you have someone that can hook you with the change.
5.0
Vice President of Business Development | Brookfield, WI | Oct 23, 2019
Great Company.
I worked at Fiserv for nearly 10 years and appreciate the high standards set by the executive team for all employees. The company is very client focused and seeks to always do the right thing when servicing clients and building new products and services.

Questions And Answers about Fiserv

What is the work environment and culture like at Fiserv?
Asked Jun 17, 2016
Very buddy buddy. No professional boundaries.
Answered Aug 1, 2019
Friendly, business casual.
Answered May 21, 2019
How long does it take to get hired from start to finish at Fiserv? What are the steps along the way?
Asked Jul 11, 2016
3 months perhaps
Answered Nov 28, 2017
This company in Columbus,Ohio uses a third party to do a COMPLETE background check that goes on and on for a mere 13.50 an hour. They do not accept a copy of a high school diploma, which I received more than thirty years ago. The wait is six weeks for my school to get to that. Reference contact numbers change as people move on and the third party will keep contacting you for more info. I finally said the heck with it. They use temps to fill in until they can get enough company people, which they never seem to get, as they continually advertise. Good luck and be ware.
Answered May 6, 2017
If you were in charge, what would you do to make Fiserv a better place to work?
Asked Jan 23, 2018
Give schedules that makes sense and not be so critical of workers take in to consideration the amount of calls they are taken with the amount of errors
Answered Apr 28, 2020
Make sure management, supervisors, trainers and PELs (Assistant Trainers) were all on the same page regarding policies and procedures. I would also ensure associates were properly trained for all jobs they are expected to handle. I would also ensure that they have moral standards that they had to adhere to. I would put a stop to the management and trainers from sleeping with associates working u see them.
Answered Apr 22, 2020
How did you get your first interview at Fiserv?
Asked Jul 14, 2016
Temp agency
Answered May 5, 2017
I applied directly to the company
Answered Apr 2, 2017
Is bereavement paid leave?
Asked Dec 21, 2016
Yes. however no many days and it depends the senority.
Answered Apr 12, 2018
No, not available.
Answered Feb 18, 2018