This company is the poster child for precarious employment
and also an organization that believes in a "bad job strategy." The store operates with a lean labor model, and they treat most employees as disposable. The company’s main concern is growth and opening new stores. Nothing in my experience leads me to believe that FB employees are a high priority at the company. There was no attempt at providing wages that people can live on, affordable health insurance so they can access health care or work-family policies such as scheduling regular hours so employees can meet their non-work obligations. Five below works best as a stop-gap job for part-timers and a resume builder for people who want to add assistant manager on their resume. If you are not the store manager, the position can be equated to either a cashier or warehouse associate.
The company operates with chaotic operations, and The labor strategy leaves you in a downward spiral.
Small labor budget >; Low quantity and quality of Labor >; Poor operational execution>; Low Sales.
Small labor budget (exacerbated by the GM and DM hoarding of hours to achieve quarterly bonuses )
>; Low quantity and quality of Labor ( Store only offers part-timers from 0-10 hours a week; as a result most high performing employees either leave or become disengaged within 2 to 3 months)
>; Poor operational execution ( the company has unrealistic expectations especially when it comes to the store nightly recovery;
I first started at this company as a cashier and then was promoted to PTSL a few months after I graduated high school. I really did enjoy this job in the beginning. I loved the management (minus one exception) and I loved the environment and my cashiers. Sadly, my mind was slowly changed after I got promoted and discovered a lot of issues within the company.
This company is an absolute MESS of a company. They don't care about their employees at all and pay their workers pennies while expecting them to spin gold.
The job is not necessarily hard by any means, but the expectations the company puts on you is what makes the job not worth it (for what you're getting paid).
There is no sense of loyalty with Five Below. Despite 'Build a Career' being one of their 'fundamentals' they by no means encourage or enforce that in any way. Not only did I hear numerous stories or know numerous people who were cheated out of a promotion, it also happened to me. Despite being more than ready and qualified for a higher position, I was instead passed up for an outside hire who had never worked in bigger retail like this and was in no way prepared for the job or what it entailed-even more ironic, I was expected to train them for the position, despite technically being under them. My SM and the DM also lied to me about the position availability and led me on and wasted my time making me believe that I had a fighting chance at the position despite having already promised it to the outside hire.
ProsFlexible work hours
ConsManagement, no sense of loyalty to workers, bad pay
Fun Environment, that lacks solid business structure.
Five Below is one of the strongest, and most successful up and coming retailers, in a tough economy. It's new, it's fresh, and it's fun. However, with the "newness" comes lack of leadership. Although executives are business savvy, and constantly praise store teams, they do little in the way of assisting the stores. Minimal pay for staffs (not just Managers) is the toughest burden. Store teams suffer very high turnover rates because the company does not invest in there associates. As they grow as a company, with phenomenal new unit growth, they specifically target large shopping center complexes. This makes it very tough for Store Manager's to retain good help, as all the neighboring retailers, and restaurants pay extremely better, and offer more "hours". It is hard to get strong commitment from individuals to work with passion for your store's success when they are marginalized to working 15hrs or less per week for minimum wage. The company even notates this struggle with Seasonal Temp staffing for Grand Openings, and Holidays as they promote constantly hiring, and having extremely large staffs (up to 5x the size of your typical staff), when studies have shown it is better to invest in better talent up front, so that you have a team that "cares". The company recently restructured the Management Team at store level this past Spring, but all it did was transfer the issue, instead of achieving a solution. They added a second "ASM" to each location, with more defined roles for ea
I started working as a seasonal sales associate during Christmas, and I worked hard so I was able to stay after the season was over. I have enjoyed this job a lot. Training was a quick rundown of everything, and then you call for help with whatever as needed, whichever manager was on duty had no problem helping. Eventually you start to get the hang of things and don’t need to call for help so often.
I am a high school student, I was able to maintain school life, good grades, and good work performance. My work schedule was flexible, allowing me to stay after school for a club I am in. This schedule was discussed during my hiring process, so make sure you say something regarding availability if not asked! My only complaint with school and work is that you only get a few hours to do homework, and then get to work till 9/10pm. So make sure your time management is on point. You could do homework after work but then you’d be losing much needed sleep.
Regarding co-workers and managers, I have had an overall good experience. I believe hard work definitely plays a role in my treatment at work. I feel a lot of pressure to make sure my performance is near perfect because I have made some schedule mistakes in the past, my SM definitely did not appreciate it and it made me feel horrible. There are managers that you will feel on edge around because they always want you doing something(high expectations), and then there are some that are more laid back that you’re more comfortable worki
ProsEasily access schedule online, Flexible schedule, Good performance is acknowledged if consistent
Not the Best Job for Paying Bills/Tuition. It May Be Good For High School Students...Maybe.
Starting out, Five Below seemed to be a great place of work. It was upbeat and seemed very organized. Overtime, management got very unorganized. There was a new store manager almost every other week. Schedules also were flipped around. There is no set schedule unless you request it, and if you do, there's no guarantee you'll be put on the schedule at all. Personally, I was taken off the schedule for an entire month after I changed my availability from open to having set days and times (M/W/F - morning or mid-day shifts). I ended up transferring from my university to my local community college because I could no longer keep up with paying my tuition anymore. Being taken off the schedule was a huge set back. Communication between some managers is also terrible. Around the time I was taken off the schedule, we got a new store manager who was in charge of creating the schedule. I contacted him twice and heard nothing back.
I eventually got put back on the schedule, but that was only after half of the Associates had to return to college. Everything was going well until they started hiring new Sales Associates and I got a second job. They hired 3 new people and everyone's hours were cut. I went from having roughly 14+ hours a week to having 9 hours a week, which then got reduced to 5 hours a week. The crazy part is, even with my second job, I am available to work 3 days (Sun, Wed, Sat) out of the week and get put on the schedule for one day and gain only 5 hours a week.
Basically: Five Below lives and dies by its freight...and if you don't have a strong MM/freight team with exceptional attendance, you're royally screwed. The Merchandising Movement and goal that the company wants management to follow looks good on paper. MM training consists of at least 1 week of truck shifts to learn the process. SMs just have to put their trust in MMs to follow the process, every truck shift. Most MMs are too stubborn and fail to follow to a tee/don't use all the tools that are given, then give excuses as to why truck wasn't completed. MMs that deserve to be promoted to SMs are ones that follow the process and succeed at it, but that is very rare. The rest THINK they can be SMs and deserve a promotion, but make the same mistakes or do things "their way" and not the company's way. The SM can sound like a broken record, reminding them to price items correctly, look at company communication daily, pull pallets onto the sales floor, show the Merch Movement training video, "this doesn't go there, it really goes here" and STILL, it can go in one ear and out the other. A MM may see 50 boxes of the same item and think, "Only 1 box of these items are going to fit on the floor, so I'll have to backstock 49 boxes," unless they have equal merchandising creativity as the SM or they just could have checked an updated plan to see they may go in a bulk area. As the SM, it's extremely frustrating to go back and fix something, instead of getting things right, the first time
Prosbenefits (new maternity/paternity leave is awesome), took care of SMs VERY well during the pandemic.
ConsSMs depending on their assistant managers to run the store as well as they would
Policy changes, little hours, fun promotions, employee discounts
If you're looking for a place to earn some pocket change then this is the place for you. The hours aren't always consistent but my management was always upfront with the schedule and how hours were distributed. If we didn't make sales that week then hours got cut. Around the holidays and store resets is when you can expect a bump in hours.
Some days it was just the manager and I working. The manager on duty will always have a task for you that day so you weren't just standing at the register all day even though you had co-workers who would just do that. Depending on what time of the day you were working, you could be helping with a reset, recovering the store from top to bottom, putting up merchandise, or driving a promotion.
The company itself does a lot of promotions and the store will set up tables to demonstrate new products or a fun project for customers with associates to partake in. For the most part, it was fun to interact with people of all ages and try out new products. Unfortunately, the managers seems to have the daunting task of collecting interactive pictures will meeting a certain quota so it can just be posted on a web page only managers and above could view. For a company that values time, that doesn't seem very productive or relevant.
The management was relatively new in the sense that they were all recently promoted but still great as always. If you wanted to learn something or couldn't grasp a concept, they were always willing to teach you. Like
It's a fairly typical retail position, but with the benefit of working with toys and games, and fun items. It's lower stress than food service, but it can become hectic around the holidays or during seasonal sales.
This was my first experience in management in the civilian sector, with my only other experience being military. My position as a key holder was one that required considerable amount of responsibility, as well as productivity. A part time manager cannot just sit in the back and bark orders, as the store is always busy enough there is something to be done.
Some of the best parts of the job was when I would have an item that the customer needed, but didn't even know existed. Seeing someone's face light up is always wonderful. Also, being able to get a 20% discount on purchases was pretty sweet. I was the oldest person who worked in my store, and I enjoyed the energy of the staff and customers, but that came with a downside too.
The hardest parts of the job, as a part time manager is being responsible for the mistakes of the employees under you. If an employee loses money, or fails to finish a project, it reflects on you, and careful time management is sometimes required so that you can check up on your associates, or help them if necessary.
I have found that due to the nature of the products being sold, most of the employees are younger, often in high school or just out. Many of them still have a high school mentality about their work environment, which means
Pros20% off all in-store purchases, finding cool products you didn't even know you needed or wanted.
ConsHigh school work mentality, upper management pressure, theft, lots of clean up
Work at Five Below, at least for me, is pretty standard. Show up, count your till, checkout out customers on the cash register, making sure to stock and front face merchandise between customers, and then when its time to leave, count your till again. Pretty mundane to the point where I can't say it has ever challenged me. I mean, I did have to learn how to operate a cash register at first, but any job could've done that, to a greater effect even. Where the job starts to fall apart is the management. I have 4 managers where I work, one that has the responsibilities of a manager yet without much authority, one that is almost never in a good mood and does not know how to deal with employees, one that is more of a worker than a manager, and last but certainly least is the head of the store who quit their job due to the poor work environment, only to be replaced by someone who cut almost all of my hours. If I had someone I could confide to about my displeasure towards the management, it probably wouldn't be so bad, but most of the time its just me and a manager in the store, and on the off chance that another co-worker is in the store with us, they'll be so busy that they have no time to talk. Now while I did say the job does not challenge me, it sure does like to break me, which I learned were two different things from this job. In summer, you just don't get off the cash register because the stream of customers is never-ending, to the point where you can barely even take a swig o
ProsSorta Flexible schedule, uncomplicated work, close to home
This job was ok. i worked there 3 years. You don't get the hours you need. you might get 100-200 check if you're lucky. It's not a job worth making a career out of. it's a pocket money job. The place is surprisingly tight fisted. The management was ok, but there is no understanding. We are human. We miscalculate and sometimes with hit a wrong button. but that's enough to be written up for. drawer is balanced but you hit a wrong button - write up. You have to call a manager to take an item off for a customer. It makes the customers mad and christmas is a nightmare because of it. It's store for kids, handled by kids, run by kids. I had a probably with some co-worker's immaturity. the night i really had a problem with it was because it was someone they gave a supervising position to. she was playing around with another associate. it took them hours to do 2 clearance racks for them not to finish. It would have taken me half an hour by myself with customers. She jumped the counter while the store was open. She had given a list of stuff to be done. I finished mine that night. all their areas was a mess. I called my manager because she was acting like that then she gives me a verbal corrective. I called him and told him what occured that night and told him that i was about to walk out. I had a full time job and i didn't need that. We were there late because they were goofing around and i had to be at my other job at 3 am and we didn't leave until 11pm. In addition to that i had an h
Consno benefits, run by kids, pocket money job
Questions And Answers about Five Below
What is the best part of working at Five Below?
Asked Jan 5, 2020
Answered May 13, 2022
You get to learn everything
Answered May 13, 2022
If you were in charge, what would you do to make Five Below a better place to work?
Asked Jun 30, 2019
Hire more enthusiastic people who look like they want to be there. maybe put in more LGBTQ things and even start selling things furries would like as well. just a suggestion.
Answered Jan 24, 2022
Give workers better pay, actually hire capable people, people that actually want to work there. Make sure hours are evenly distributed, stop doing so many dumb observations during the day and month. Only have the survey questions run for 2 weeks every month than throughout the year. Not changing the rules so many times. Stop constantly moving the merchandise around.
Answered Jul 21, 2021
What is the most stressful part about working at Five Below?
Asked May 23, 2017
Insane work expectations. At my store there is only ever one person working cashier and you are expected to stock and recover during the day at the same time. You also have to basically pressure the customers into answering a survey about their experience in the store. Cleaning the bathrooms at the end of the day is always disgusting.
Answered Aug 14, 2021
Ridiculous expectations. There is a “process” that they continually drill, but it doesn’t work. They expect this process to be a one-size-fits-all thing, but it doesn’t work when they keep cutting hours to barely have enough to fund two people in the store at a time in many stores. They pile new sets on while expecting managers to also do “World Recovery”, plus do other tasks thrown at you and keep up with customer service. It’s not realistic. Many managers are leaving the company because of this, and the new DMs and SMs being hired don’t know what they’re doing.
Answered Apr 22, 2020
What tips or advice would you give to someone interviewing at Five Below?
Asked Mar 21, 2019
Don't do it
Answered Feb 23, 2020
Don't apply there you get no hours and the managers start rumors about there employees and other managrs
Answered Feb 10, 2020
On average, how many hours do you work a day at Five Below?
Asked Jun 1, 2017
If your managers love your work, you could get up to 30-40 hours a week. If they were not impressed with you, you could get 4-15 hours a week, so it really depends on how above and beyond you go.
Answered Mar 11, 2022
Not enough at all.. four and a half hours tops and two days max a week