Forward Air

Working at Forward Air: Company Overview and Reviews

Forward Air
Forward Air
845 reviews
Forward Air Ratings
Average rating of 845 reviews on Indeed
2.9Work-Life Balance
2.9Pay & Benefits
2.7Job Security & Advancement
Greeneville, TN
1,001 to 5,000
$1B to $5B (USD)
Transport and Freight

Popular jobs at Forward Air

 Average SalarySalary Range
8 salaries reported
per day
1 salary reported
per hour
1 salary reported
per year
1 salary reported
per week
26 salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 1911 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Forward Air Reviews

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Overall Reviews at Forward Air

Owner Operator Driver | Ohio | Apr 5, 2016
Horrible Place for Truck Drivers who are Owner Operators
Not enough loads for the owner operators in ltx. This company tells you drivers will get no less than 2,000 miles per week, but taht is not the case for at first 5 to 6 months of the year. Drivers have told me that starting in july through the end of the year you will get more miles than you want, but the 1st part of the year drivers will starve. They also don't pay tolls and scale tickets in a timely manner. I have tolls and scale tickets from over a month ago that are still not paid even after calling them multiple times. Their fuel surcharge is also a joke.. Fuel surcharge is like $.05 Cents/per mile. They also won't pay you for sitting and waiting when there is a problem with their trailer. I was tied up two days because of a problem with their trailer and they told me they don't pay owner operators for sitting and waiting. I took their trailer to the shop and waited a total of 8.5 Hours, went home and came back and waited more time, then went to load again and the trailer was rejected again. Three weeks later and I still have not been paid and was just told if I was a company driver I would have been paid by the hour for my time, but since I am an owner operator forward air does not pay for that. I am waiting for a call to leave this company any day now.. Stay away from forward if you are an owner operator they don't care about us!!!
Van Driver | Groveport, OH | Jul 14, 2014
FAF, Inc. is not ready to support 'Company Driver' positions.
1) "a typical day at work": When, and if the manager(s) decided that assigned Truck would or would not be repaired, the wait to get into the assigned repair shop was ridiculous. 2) "what you learned": My time was wasted at Forward Air, Inc.; the company was definitely not ready to take on a 'Company Driver' operation; based on the age, and or condition of the Trucks offered to this Driver. Those Trucks should have either been repaired or traded in. 3) "management": Management appears to have long term job security with the company. 4) "your co-workers": That would be Dispatchers; Yard-workers; Truck, and Trailer Maintenance Department personnel; other office personnel, all appear to have secure long term employment. 5) "the hardest part of the job": Waiting for maintenance, and or for management to decide whether or not to have the maintenance performed on the assigned Trucks. Trying to contact personnel, within various departments by phone; long wait times, too much voice mail with no return calls. Being terminated from my job for doing the job right. 6) "the most enjoyable part of the job": Knowing that I gave my very best efforts when doing my job, and hoping that the employees, and or management would take the appropriate measures to turn the situation around resulting in a better outcome for those involved.
ConsPoorly maintained, and or old Company Trucks assigned to new Company Drivers.
Dock Worker | McAllen, TX | Feb 26, 2018
Fast Paced, Tight Spaced and a lot of physical work
A typical day at work would start with organizing pallets in rows and cleaning up the area that we were going to be using of wrap, broken pallets, and wood shards. Then we would offload a trailer that would be full to the ceiling with boxes, totes, and other material, by hand onto a conveyor belt that would be scanned before stacking them on their designated pallet that went to a specific store/ driver. After that we would offload other trailers either with manual pallet jacks or fork lift depending if the merchandise had made it to the warehouse still on the pallets or if the pallets had fallen over then we would have to take the time to build them up all over again and that's what would eat into our loading time for our drivers. After we would organize the pallets and merchandise based on the drivers delivery route we would then load the trucks and make sure that we would include all the necessary equipment needed for the job. EX: Pallet jack, Dolly, Breakdowns, and straps. After that we would clean up the warehouse of most of the clutter "Pallets and wrap" then we would leave the warehouse exhausted and depending on the loads we would get our work hours would very from 6-11 hour work days.
ProsDecent pay but no room for advancement, the better you do your job the more pressure they put on you.
Cons"Lunch break is whatever you can scarf down in 5-10 min depending if it was a busy night.
Dock Worker | Montgomery, AL | Aug 28, 2014
Do not apply for a position here.
This has to be one of the worst companies in Montgomery, AL to work for. From top to bottom. The Current Terminal Manager - Prejudice, manipulative, judgemental, and lack inter and intrapersonal skills. Driver Check-In - The responsibilities doesn't add up to the hourly wage. Underpaid. No salary. Transportation Supervisor - Is very reliable and knowledgeable in his position but can if pressured by the TM, he can make mistakes. Dock - They're lazy and lack discipline. Unproductive. But at times can do wonderful things if motivate Supervisors - From my experience, they worked diligently and tolerated a lot of things from the TM. They focused on maintaining quality production and were very hands on. Office Reps and Managers - Many of the personnel that had a position in the office didn't last long. Whether it was the current terminal manager trying to enforce policies that wasn't company policies or mistreating and discrediting they office personnel, they all had anonymous reasons for leaving. Drivers - Some are good, some are bad and at often times are taken advantage of. If you don't want to work in an environment that is going to depreciate your employment value with no room for growth, do not apply here. The "buddy-buddy" system is very effective as well. It was once diverse; now the ratio has changed dramatically. Corporate should do a better job in selecting who they hire as managers.
Delivery Driver | Charlotte, NC | Mar 31, 2018
If you like to work for free this is the job for you!!!
As a company driver, Forwardair soluiton will use you up. you will work about 10-14 hours a day, your pay is based off of a set zone pay.or 18% of your truck. to get the 18% you are going to have about 800-1000 boxes you are going to have to deliver by hand. This is a touch freight job, but you still want even make 300 hundred dollars for the day of work. you work quick 10, meaning you go home and come back in 10 hours no home life. all deliveres are made on window times,if you are late to them to much they will be ready to fire you. all the class B trucks have high miles they always break down.when you have a heavy case day you will not get any help they dont believe in team work. they dont have good equipment to work with to move the freight. when Christmas come they want you to work 6 days straight for three months. the dispatcher sucks there what ever the owner/operator dont want they put it on your truck and make your day longer. your start times will be 2AM-3to4 is when you will get off. mangement will not have your back, i repeat mangement will not have your back. and its a lot more ( BS) you will go through as well. so you will have to work there to see for your self. but i wouldn't recommend this company to anyone. thats on the FORWARD AIR SOLUITON side.
Proshealth insurance
Conspay, poor bonus pay
Customer Service Representative | Greenville, TN | Feb 16, 2018
Not a good place to work.
Very disappointed in this company. Went though training going though a Manuel having the trainer reading to you. Near the end of training you are on a computer to complete test. On the floor with the trainer taking calls then the trainer takes control of the computer to complete the transaction for the caller. In order to answer another call. Once you are turned loose and have questions you are told to use your book while you have a customer waiting. Not good Customer Service then the caller gets frustrated because they are on hold for so long. Coworkers are afraid to talk to each other due to management will send an instant message less talking more answering phones. You are ask to take short lunches due to the volume of calls. Turn over rate I noticed was very high. Not a fun place to work. Management did buy lunch and doughnuts at certain times. I saw people crying due to stress. Not the work environment most people enjoy working in. Management friendly when you are hired in and in training. After training you are a number. A typical day: Being on the phone all day taking calls. An hour lunch if you are lucky and two fifteen minute breaks if you work eight hours.
ProsNice building
ConsNot Customer Service friendly.
Associate | Humble, TX | Nov 23, 2020
Just horrible
Is it easy money? yes. However, is it worth your mental health? Nope. These people are supposed to be your boss and they have no idea how to run a smooth, efficient, safe company. They don’t even communicate to each other and just telling the workers different things. Now you’re stuck with 2 different methods that are the exact opposite and don’t know who to follow. These people are ADULTS but they clearly don’t act like one. They do not care about your well-being. Two people tested positive for Covid and guess what they’re doing? Nothing. No plan, no way to compensate whatsoever. Now you don’t even know what will happen to you if you end up testing positive as well. They hire ANYBODY as long as they breathe and their hours are ridiculous. You never ever expect to leave on time but they expect you to come extra early. If you’re working for a specific shift, best believe you will stay for the next shift even though they hired people for that specific shift as well. So now you’re stuck working 2 shifts for no reason because these people are incompetent. You can find yourself working from lunch time and won’t leave till the NEXT day after 2am. Latest, 6am.
ProsEasy money
ConsHorrible hours, short breaks, poor management, poor everything, work from Sunday-Friday
Driver | Cudahy, WI | Jun 18, 2020
dash cams are possibly a great idea, but being the guinea pig isn't
The good: Paycheck, weekly pay, and maybe weekends off. Might of changed with this company. The bad: weekends off, but might guilt trip you into working or try. Dash cams yes I realize their worth. You'll also realize you lost your job during a pandemic now that they've installed them. Won't show footage, won't discuss, won't take into consideration your driving record over 5 years, or anything. Just put you out on the street like you just started there. Inter-modal equipment no brakes, bad brakes, light issues, wiring issues, expired yearly inspection, low psi, flat tires, no tires, loosely screwed on tires, flat spots, etc extremely long waiting lines for various things at rail yards. mechanics unwilling to help at rail yards. ABS issues that won't be resolved by forward air, or the owner of the chassis. I can guarantee you it'll be resolved by the dot and it'll be on you. all the insurance options are terrible.
ProsIts a paycheck if you're willing to gamble with your mvr, maybe weekends off might not be a thing anymore, or they'll try to guilt you into working
Consdash cams and only because they don't serve you they put you out of work, pay doesn't really increase, intermodal equipment.
Local Driver | Carson, CA | Sep 12, 2019
Step over a ten to pick up a dime
They do things backwards, they waste so much money on things that do not matter, and scrimp and save on things that help you do your job more efficiently, faster and most of all safer. When it slows down, they get extremely picky on otherwise rules that they over look to get the job done. Safety is not a high quality, also compliance to federal motor carrier laws are over looked, which puts the driver on hot seat for inspections and fines. They have and leave trailers in service that need tires, and other repairs that should be red tagged, and they get loaded, and then a good driver performs a inspection, now has to wait for trailers to be repaired, costing valueable time and money. There are atleast 8-10 trailers that have junk pallets, or some kind of garbage on them, and these appear to be good trails that can be used for operation, and they allow the best trailers to be pulled by local customers that should be used for long haul, because of safety concerns. Like I said, step over a ten to pick up a dime. Do not utilize what they already have.
Prosif your in the office they buy meals a lot, grill out once in a few months
Consbathrooms are horrible, place is dirty, mismanaged, and do not stay on the rules
Owner Operator Driver | Columbus, OH | Oct 6, 2018
Deceptive and perpetuating industry disturbing norms
Like most companies leasing on owner operators , they tell you anything except you will get home 1 day per month. They have work, but fail to disclose that going home would cost you serious revenue for the week. They also stress the use of emails for communication and for the submission of day off requests, but forget your requests. Again, like most companies, they hire on trucks while having trucks sitting for days at their terminal in Columbus, OH. Now for some people, sitting in a box in a parking lot for days might be ok, but if you have life, this is not living. If you are from Columbus, you are ok, you can go home. If not, enjoy parking lot living somewhere other than home. There is little no communication between drivers that I have noticed. Management here looks like and is like most truck companies, fill seats including bringing in family and friends to hold positions with little actual knowledge. It is what you make of it, but they don't operate like a place where I would spend too much time.
ProsChecks, good bad or ugly, on time. Left alone
ConsLow revenue considering the commitments made, low miles, and questionable planning. Industry norms continued

Questions And Answers about Forward Air

What is the best part of working at Forward Air?
Asked Feb 2, 2020
Great management
Answered Jun 30, 2022
Answered Jun 26, 2022
How often do you get a raise at Forward Air?
Asked Feb 8, 2021
6 months
Answered Aug 11, 2022
Answered Aug 9, 2022
How much do your drivers make a year
Asked Nov 4, 2016
We brought home around 20k a month after fuel, plates, insurances,ECT for a team
Answered Aug 11, 2019
280k before fuel and other expenses. They use to pay for plates and qcom. Now you pay for it but they did give a raise to help with the expenses. We averaged about $10-15k take home after fuel , truck payment, insurance ECT.
Answered Aug 10, 2019
What is the promotion process like at Forward Air?
Asked Jun 11, 2021
Answered Aug 11, 2022
It’s long
Answered Aug 9, 2022
What is the interview process like at Forward Air?
Asked Jul 6, 2016
Sign papers and go take the drug test
Answered Jun 23, 2020
Answered Jun 6, 2020