Accounting office is demanding with a constant strive for perfection
I over see the A/R section of the accounting department. The day start at 6am or 7am reading through emails and prioritizing the day. At 8am 2 A/R clerks come in and start processing guest emails/phone calls, putting together billing from the day before and meeting with group contacts. I am made aware of and assist with any difficult situations. I strive to inspire, motivate and provide guidance to develop the 2 A/R clerks. My goal is that they will be able to master their job duties without the need for my assistance. I bounce between my own tasks and an assisting others throughout the day. The 2 A/R clerks clock out around 4pm, any left over work is then passed off to me to complete. I accomplish the majority of my tasks between 5pm and 7pm. Occasionally, I will stay late to complete something. I like to save projects for Saturdays or Sundays so that I can concentrate and focus on the task at hand.
I have learned the key to a successful days is to properly prioritize the tasks at hand. Knowing what to work on first can save hours of work later. (This requires a full understanding my responsibilities as well as understanding the workflow.) I have respect for others who are composed and always conduct themselves with professionalism.
Management is always pushing and striving for perfection. We continually seek to find the best way to accomplish tasks, change policy and procedures to reduce labor, create simplicity and increase profit with a strong focus on
ProsFree Lunch, 401K, Health Benefits, Paid Vacation, Employee Comp Night Plan, Opportunity to meet many new
ConsEmployee parking is not ideal, accountability is an issue throughout the hotel
Fast-paced and busy work place with coworkers that know how to have fun
I usually come in for dinner shifts and rarely for the morning shifts. Dinner service is more formal and more calm and collected. However, attention to detail is also more important. A typical day at work would be coming in for seven hours or more, having a dinner rush for a couple of hours.
If there's one thing I learned in the industry, it's that the customer is not always right. The management will always back its employees up no matter what. However, at the Four Seasons, we value our guests and treat them as family. We rarely say no, we anticipate their needs and their wants, and we provide them with exceptional service; always trying to go above and beyond for them as much as we can.
The management is great at what it does. Four Seasons is a very culturally diverse company, with no discrimination whatsoever. What I loved about the management is that we were treated like a team, instead of being subordinates of a higher position. We worked towards the same goals- different positions only meant different functions. We were working as a team, compensating and complementing everyone. My co-workers were amazing. Sure, I didn't always get along with all of them. We all had our good days and bad days at the job. Working in the service industry, it's almost impossible to always have a positive demeanor so it was important that we were able to back each other up.
The hardest part of the job would have to be working during festive. Four Seasons Jackson Hole is a ski resor
ProsFree coffee, free food
ConsStanding up for long periods of time, short breaks
My typical day at work would be going into work early, getting ready, getting something to eat, and hearing our briefing from our housekeeping managers. Then going out into our area and starting our job. I have learned many thing's at Four Seasons. I learned how to clean rooms in a timely manner. I didn't do the whole cleaning set-up, just a fast sweep of the room to clean, and organize the guetst thing's. I also learned how to work things out on a iPod for the job. I also learned how to fold a towel in a different style.
The management team was really friendly and supportive in what they did. They always did there job well, and always tried there hardest to get there work done and to also help us out when we needed it. They were also fun to be with. They were the kind of managers that were stern, but were nice to be around.
My co-workers were really friendly. They always helped when help was needed. They were always in happy and high spirits when coming into work and also leaving. They were always a joy to be around.
I would say the hardest part of the job would be making the couches into beds. Not the pull out one because they were easy, but the one's where we had to make. I wonder why they don't just make the putt out beds. They look nice, and there easier on the workers.
I would think that the most enjoyable part of the job was being with the co-workers. I am a very shy person. So being with them and opening up was making the job more happier. Also, making the guests
ProsFree lunch, and dinner, internet use, locker room and showers.
ConsHaving to clean the rooms in 10 minuets. We should of had 15 minuets.
Ok if your willing to brown nose your way to the top.
Overall the guests and co- workers (line staff) are wonderful. Great all around teamwork and the guests really make you want to work. Management on the other hand rules this place with an iron fist. During busy days (120% occupancy) the GM parks his Bently Valet and expects it to be up at the front drive ASAP. What about the waiting guests that you say you love so much? He can also be caught around award season drinking, not tiping and not helping with anything other than trying to become HOLLYWOOD.
HR is located in the hotel which is a good thing if you had a problem that you wanted to address but, HR and upper management take lunch together, go out for drinks after work and attend eachothers family functions. (I always was told HR is supposed to be a 3rd neutral party)
Promotions are odd. If a director position is available it will be awarded to some one transferring in who knows nothing about your hotel and not to old joe whos been there for 30 years and knows the place like the back of his hand. If you are looking for a promotion you should be well connected due to the fact that your exceeding performance isn't enough.
Benifets are good, Dental and health. You are also offered complementary night at other hotels. Seems like a good idea until you find out that A) you cant get your days off because your working split days and manager/supervisor wants those days off and B) Someone else got your hotel stay because they know someone higher up than you.
I do NOT recomend th
Prosfree lunch, comp nights(if you can ever get approved) great guests
Conshr and managers are best friends, gm blinded by the hollywood lights.
I moved from another state and left another major hotel compamy, for an opportunity with this company, only to be extremely disappointed. In every interview I explained that I wanted to work for the Four Seasons because I had heard from previous employees about their impeccable training which lead to award winning service for their guests. I did not have that experience.
I trained for my position by following a coworker around for 3 days, and then I was put on my first shift alone with my personal journal full of notes (thankfully I had the sense to bring my own journal for any notes I might need to take at any time). Within my first two weeks I was being scheduled the busiest shifts without any help from my manager. She would often come in hours late and then disappear for extended periods of time. Some days I would be scheduled to be the In Room Dining Supervisor AND the Server. Sometimes the managers would forget to schedule a supervisor with the servers. Sometimes our servers would be scheduled in similar departments without any training. When I would make a mistake, I would be pulled aside and told that I needed to try harder to do better. When I responded by explaining that I was doing everything I could think of to do my best, I was told I needed to figure it out and that they had given me plenty of resources. A manager who was around would have been nice. Within six months I left. It was devastating to be so disappointed in a company that I thought would be my ca
Not sure if every department has the issue, but being asked multiple times to stay late and finish up duties that aren't in your job description because they are continuously short-staffed. The hotel is now fully booked without the staffing/infrastructure in place. Agents are undertrained and expected to learn as they go. Supervisors get paid extra to do the same duties as an agent that overtakes these duties when the supervisor is not available (a trend). I've seen over 7 employees join and leave in a 7 month span. The turnover is so high and some management instead of appreciating and congratulating the hard workers that stay, gives them more duties and scolds for the issues that do accidentally and occasionally occur. Overall, not recommended. Can't even use benefits until 6-months. And taking sick days is frowned upon because of the staffing and scheduling issues.
ProsFree lunch, travel perks, easy to request days off (sometimes don't need to use PTO), coworkers are friendly and diverse, HR is kind and always open-door, uniforms cleaned for you, consistent appreciation from HR, can easily transfer departments at 6-months, can transfer properties at 1-year
ConsLack of trust in leadership at times and work/life balance is difficult to manage, can't use benefits for 6-months (FT) or 1-year (PT), if you ever have a manageable work-flow, management adds additional duties so that you are always drowning in things to do, "occupational needs" is a catchphrase used often to deny time-off and extra duties
During my (5) five years at the Four Seasons Resort Nevis I was employed as a Repair and Maintenance Engineer/Water & Waste Water Technician. In that capacity I had the opportunity develop a number of skills as well as acquire training within the company geared towards a high quality of professionalism and hotel service standards.
In that period, my duties included but were not limited to the maintenance and repair of all resort pumps and motors, the daily operation and maintenance of Four Seasons Resort’s water treatment plant which included the testing of water throughout the resort property for quality control. My duties also included daily operation and maintenance of the resort’s waste water treatment plant. Other duties included minor electrical, plumbing and basic HVAC repair and maintenance throughout the resort property all while maintaining a high standard of professionalism and service towards work and guest interaction.
These experiences gained at the Four Seasons Resort together with my previous experience as Plant Engineer at Carib Supply (St.Kitts and Nevis) Ltd and four (4) year broad course of studies leading to a BSc. in Mechanical Engineering has enabled me to learn a great deal as it relates to Engineering, Hospitality, Safety and the Hotel sector and have taught me how to become a problem solver, team player and most of all a self-starter, all of which are skills that can be used in the development of staff and my peers alike.
2.0
Front Desk Receptionist | Baltimore, MD | Aug 26, 2022
Brand recognition. That's it-
Everything that Four Seasons Hotel stands for with their mission statement is Not what happens on the back end. A luxury hotel should have 1 employee for every 6 guest. Baltimore Four Seasons is immensely under staffed and when you really look into the face of it's employees you'll see nothing but stress. When you 1st start they'll tell you that you're able to receive rooms at the employee rate after 90 days. It's actually 6 months but they're okay with lying and perfectly fine with turnover. The pay is good and tips can be too. The guest request Never! Stop! But will still most likely treat you better than management. Please understand, being a hospitable person is not enough for Four Seasons. You are a number & management are Elitist. Managment uses surveillance cameras after they've long gone home and if they didn't watch from home they will roll back cameras from the previous day. They will make it uncomfortable enough for you to want to leave, constantly questioning how, why, if, when you did aspects of your job after they've gone home. It's more than micromanagement it's closer to power grabs. They will pull something out of thin air just to see you squirm trying to remember if it actually happened the way they surveyed it. If you still decide to accept the job, save as much money as you can because your body will not withstand the extra soreness you'll endure because they refuse to hire enough staff.
ProsFree lunch that's absolutley disgusting🤔
ConsNo job security. Cancel Culture.
2.0
Call Center Representative | Washington, DC | Oct 5, 2021
Pays well, but that's about It.
Working for Four Seasons pays well, but they are constantly raising the bar when it comes to being the best hotel for their guests. As a result, they come up with more methods and rules to "improve" your work performance, and they'll increase your workload without an increase in pay. There's little incentive, so morale is low. Turnover rate can be very high and if you volunteer to pick up the work of your now absent colleagues, they'll expect you to continue to take on their workload from then on, which is exploitation. Become a jack of all trades, and you'll be treated as such regardless of how you feel about it. It takes them a long time to hire more people, so things can get stressful when you're understaffed. People who work the hardest to improve their flawed systems and procedures don't get promoted, but those who rub elbows best with management will simply get the position instead. Upward mobility is possible, but you have to be somewhat "popular" to achieve it. Management methods are super questionable. Work and life balance is terrible. All your time goes to Four Seasons, 8-9 day stretches are possible, thus makes little time for rest and recovery. There is lots of pressure and expectations to perform perfectly. If you burn out, it's easy to get in trouble if it affects your performance. You get paid well, but pay in other aspects. Be aware.
This is a 5 star Luxury Hotel that caters to Celebrities, and very high end clients in all types of business so as the employee the customer is ALWAYS right (even when it is obvious that they are wrong). You will hear and get some absurd requests trust me!) The pay is amazing however they expect you to give your life to the company. You could make anywhere from 3-5000 a month and that's just entry level. Being on time is late and being early is on time. Extremely competitive environment among co-workers, everyone wants to move up, be at your very best and they love it when you go above and beyond for a guest it's required. If you have a personal life crisis it's best to go straight to HR instead of your managers. Favortism is obvious so be on everyones good side and always pick up shifts when offered. You are on your toes here but if you want a first hand look of how the other side lives than this is your place. You meet successful people. If you are outgoing, good personality, likeable, put others first you will go very far. If you can handle critisim and have tough skin than this is for you.
You can save your vacation days and get discounts to go to other Four Seasons around the world. Transferring within the company to different places is suggested each hotel offers something different. DON'T GOSSIP. DONT BE LATE. SAY YES TO EVERYTHING.
Assistant Front Office Manager | Paris (75) | Jun 19, 2013
Productive and spreading workplace with lots of fun
A typical day at work (approx 12 to 14 hours per day), 10 hours operationnal being on the floor, overlooking the entire Front Office team: Reception, Guest Services, Concierge (when only Manager on Duty) - 2 to 4 hours of administrative work (labor, forecast, schedules and payroll, trainings and development plans for front desk employees)
- Attending different teams' briefing, ensuring smooth and flowless daily operations of the Front Desk as well as internal follow up (trainings) with employees.
- Intense guests relations and follow up on guests experiences through their stay
After almost 7 years within the Company, 4 different Hotels and Resorts, travelling from a country to another one, learning about different cultures and adapting myself to it, helped me to developp an extreme sens of adaptation towards different cultures, way of working and living.
From my MIT (manager in training) position when I first joined Four Seasons up until now I have not stopped to learn and grow surrounded by multicultural co-workers who also worked all over the world. I have clearly becomen a self-confident manager each day even more passionated by my job and lots of my collegues have actually becomen to me like a second family.
Coming to the hardest part of my job, I have to say the high level of expectations and maintenance of all of our regulars and Four Seasons guests is inevitably the hardest part of my daily tasks. Four Seasons has set such a high quality of Service and Sta
ProsFree Lunches, Complimentary Nights and discounts when travelling within the Company, Thirteen Month of salary, Bonus...
Conshealthcare, retirement, mutiple choice of trainings, several advantages and discount in multiple stores/cinema/fitness..
- Ability to lead the team - Large basic of public relations. - Hard Worker and superviso
- Supervise the performance of operators and conduct monthly standard testing.
- Handle any occasional tasks that might emerge during the day.
- Strong managerial, supervisory skills and preparing the staff vacations schedule.
- Completing the E- sign for Dept. head signature and deliver it to the HR.
- Respond properly in any emergency or safety situation.
- Perform other tasks or projects as assigned by management and staff.
- Ability to handle and facing all the System problem.
- The ability to deal with night employee grievances and problems in an efficacious and
fair manner; disciplines.
- The ability to handle any guest problems or complaints and keep management informed.
- Handling the kind of technicalities during the operation efficiency
- Professional in handling all the PRI Services as we as the Site Administration,
Avaya, and AEI technicalities.
- Combine between the offers and services in order to get the best cost price plan
for the company as well analysis the bills to check the most dialed to verify getting
the best last updated plane and rotate the System accordingly.
- Provide training for newly hired and transfers and all stall on telephone etiquette.
- Creating and installing new extensions and link them anywhere around the resort.
- Modifying and reprogramming IP, analogue and digital phone lines.
- Check the trunks (local, national, internation
I had such high hopes of enjoying my time working for such a popular and high-end company, but it couldn't have been further from enjoyable. A typical day would involve what you'd expect in housekeeping: turn up to work, get your cleaning supplies, get your list of rooms to clean and you'd go to them and do the job. It was very autonomous, and it wasn't uncommon to spend whole shifts without speaking to or seeing anyone, which got quite frustrating. I didn't have the chance to really get to know my co-workers, but at times I found them to be rude and unhelpful. There were three different people in charge, and whether or not I had a good day usually depended on who was in charge that day. When I ran into some issues, I was passed around and given offers of help which I never received. Like a few people I knew, I wasn't enjoying the work and wanted to apply for another department given I was receiving no help or support to do my own job better, but unlike the people I knew this wasn't offered to me - which I'm certain was due to issues with my appearance, as they had no issues moving anyone else between departments. The hardest part of the job was not having enough time to do the best job I could, which was frustrating for me as a perfectionist - and I'm certain others must cut corners in order to finish in time but I couldn't do that so I fell behind and was always made to feel terrible about it, despite us being told it was more important to get it right the focus was always
ProsFree lunch - albeit poor quality
ConsLong hours, expected to work overtime, underappreciated
A typical day at the four seasons, being in the kitchen and getting stuck in on whatever needs doing, if were low on any ingredients, we have to make sure we get them all at the beginning of our shift not during as its very time consuming, making sure any mixes e.g cakes, scones, pizza, jams, curds are all remade if too old or we are low. I love baking, its like my favourite hobby, so getting the chance to work in a 5 star hotel and getting the chance and experience of making things I've never made before as amazing for me. Id have to say the hardest part of my job was doing the farmers market on sundays, we had to make and prepare so many cakes, cookies, pies, creme brûlée, tarts etc, it takes all day to prepare and making sure it all looks at a 5 star standard for the customers, and after its all prepared, getting it all out in the dining room can be difficult sometimes if we have made more than we can fit, but what i did like about that day is i was always mainly put on service for the kids section, massive containers of sweets all laid out with cookies, ice-cream and the best part, making the pancakes for all of the kids was a fun experience, socialising with the customers. The other chefs can be stressed which is understandable, being a hot and under pressure kitchen, but no one had respect for anyone, i was only their for 8 months, and being 16 when i started, so the youngest in the kitchen was very hard for me, the way other employees spoke to each other was disgusting
ProsLearning new things and really good pay
ConsLong hours, rude employees and a 15 minute break
Its an environmental full of diverse people and culture
I have been working at four seasons Seychelles for the past 4 years. I have seen many amazing people come in and out. But I have never experienced the situation with the uppermanagement and the management currently at hand especially the chef de cousins that are in charge of particular outlets.
We as staff has been threatened , sworn at and insulted and aggressively dealt with on a daily basis. And we feel victimized and verbally and mentally abused.Most of the staff that are being scrutinised by the management are currently not in a proper mental state to provide the needed services to our guest. we give our utmost and the best we are able to do but it never seem to be enough, and as well we do a tremendous amount of extra hours and we don't even get the benefit of going for our break. We as staff have tried to reach out to our Hr department and heads of departments and inform them of the stituation that's going on, but no action has been taken to provide us a comfortable work environment and the golden rule that was placed by our founding father Mr Issador Sharp which is to TREAT OTHERS AS YOU WANTED TO BE TREATED is merely been forgotten... I would not recommend any one who reads this to even join the FOUR SEASONS RESORT SEYCHELLES even if it's the last place you want to work at. Because of such inhuman people the name of our company is been tarnished and looked in an unearthly manner. It saddens me to know that there are no work or human ethic used in our work p
ProsAmazing location
ConsUnethical place to work at
Questions And Answers about Four Seasons
What is a typical day like for you at Four Seasons?
Asked Mar 23, 2020
Busy on the move
Answered Mar 13, 2023
Extremely hard
Answered Mar 1, 2023
How often do you get a raise at Four Seasons?
Asked Jun 3, 2021
Annual
Answered Oct 12, 2022
1 year
Answered Oct 11, 2022
What is the best part of working at Four Seasons?
Asked Mar 23, 2020
It was super friendly environment. Not hard work at all. Bosses are not uptight. Just pay attention do your job right. Not a bad place to work at all.
Answered Jun 25, 2022
The chance to travel to great locations and stay at the resorts.
Answered Jun 18, 2022
What benefits does Four Seasons offer?
Asked Jun 20, 2019
Usual benefits & awesome travel perks that they won’t grant time off to use.
Answered Mar 14, 2023
Full medical, dental and vision 401(k), life, insurance, and pay vacation
Answered Mar 11, 2023
How are the working hours at Four Seasons?
Asked Jun 15, 2016
They pay weekley
Answered Feb 21, 2021
As the Hotel runs 24/7, the hours are mostly flexible from week to week scheduling as are the days off....Requests can be made but there is no guarantees.
