Overall Reviews at GameStop
Store Manager | United States | Jul 19, 2018
High Stress, Low Payroll and Support
Day to day can be very stressful, especially at the Store Leader position. There is constant pressure for you and your team to perform in key areas such and disc warranties, reservations, tablet usage, and Power Up Rewards cards. If you struggle, there will be lots of phone calls and emails sent your way on a daily basis, but sometimes the calls and emails are hourly. Don't expect much help as stores are spread EXTREMELY thin with little to no double coverage, except for a few hours during the afternoon. GameStop stores operate on very little payroll, yet our upper management still expects top performance in sales, add-ons and guest service, all while handing down non-stop tasking and other things that need to get done. This is a "damned if you do, damned if you don't" situation because either you will help guests but get lectured/coached because you didn't get your tasks done, or your complete all your tasks but you get lectured/coached because your sales and guest service are suffering.
Work life balance can be very tough as a Store Leader is expected to work every Friday and Saturday and at least one Sunday a month. This is on top of stores being open most major holidays, including Thanksgiving. There is little to no empathy for employees or their families when it comes to your work schedule. There has been very high turnover lately and it doesn't even seem to phase the company one bit and that's a problem. There needs to be a renewed focus on paying employees well a...more
ProsFree games, decent benefits, fun environment
ConsPoor work/life balance, poor payroll support, non-stop tasking and chores, constant hounding from above over "profit drivers."
Store Manager | Montgomery, IL | Jul 12, 2019
Mismanaged and stressful because of upper mamagement
Working at Gamestop was a joke. I was store manager and was given a store that had all new employees with no store manager for over a month. No training was done with the employees. The asst store mngr wanted to leave because the district manager left her to drown in a store she wasnt trained to run. When i brought this to his attention he said "I brought them pizza and cookies, what else could I have done?" This is the general approach to everything. The DM is essentially a retail story teller; he thinks his job is reading you the marketing book every week. I had problems with a dirty bathroom so i put a sign on the toilet asking people to keep the bathroom clean. After a week of a clean bathroom, the DM came to my store, ripped down my sign, and then left urine all over the toilet. Game companies pay for advertising in Gamestop stores and the regional manager forced me to take down paid-for advertising because he thought a differenr game should be showcased. I was told that my store was doing great before I went on vacation. Then when I came back I learned a nearby store was closing and SUDDENLY I was terrible and my store was terrible. They essentially wanted to move that mngr to my store, so it was time to get rid of me. All they care about is you harassing the customers, which is funny cause most customers stop shopping at Gamestop because of the used-car salesman approach every Gamestop is suppose to follow. My google reviews during my tenure were fantastic, but I guess...more
Prosfree games, tech
ConsNo support, pay, health benefits expensive, DM and RM live in a world not governed by reality
Senior Advisor | Los Angeles County, CA | Mar 22, 2019
Depends on the store you work at!
I have worked Gamestop most of my college life. I have been at 2 stores and went through 5 managers during that time. I had a horrible manager that made me want to quit since I was doing WAY more work than my title. And she never wanted to promote me. I was able to transfer to a store I absolutely LOVED. Manager was great, coworkers were amazing, and customers were loyal.
The job is always going to be about making sales and numbers but each store has a different approach to it. No matter what though this job requires effort. It's not all about nerding out about video games but it's about sales and making connections with the guest. It helps to be knowledgable about video games and fandoms but it's not necessary! Also surveys are a big deal so make sure you're nice to people!
You WILL get feedback on performance from management so you can't really get away with not making numbers. It affects potential raises and promotions.
If you become an SGA you are basically being told by your management you are in training to be a manager. SGA is a stepping stone and it shouldn't be a permanent position. At least that what I was told... lol
Typical day at work for
GA: Talking to guests, alphabetizing games, organizing merch, go backs, register.
SGA: Same as GA but now there are inventory counts during the week, performance checks, marketing, shipping/processing, counting safe, deposits to the bank, balancing tills, opening/closing responsibilities. If your manager trusts you...more
ProsDiscounts on video games and collectibles, free games/stuff sometimes, casual environment, flexible schedule
ConsCorporate pushes for high numbers, Managers are hit or miss, Pay is not competitive
Senior Game Advisor | New York, NY | Sep 17, 2019
Management and Up Are The Downfall
I was lucky where my actual store managers, except for one (my last one) were amazing people and were active in training and accommodating their employees. But anyone higher was questionable. I had an issue and reported it to HR, HR said they would look into it. Investigated, covered it up.
Too many fellow employees and myself got written up for ridiculous customer complaints or out of our control circumstances cause it was the easy solution. They liked to give a lot of First and finals as well.
Hours are inconsistent. They'll understaff at times and then complain when you can't run a store smoothly with just 2 employees on a busy day. Often didn't listen to employee concerns and then complain like it was our fault, when those concerns were proven true.
Speaking of hours, they're stingy with them. If they can avoid giving their part time employee hours, they will. If you hit Overtime, they'll probably make you clock out and have the salaried employees finish out or just run the store understaffed. Holiday session is the worse, they allocate hours for each store and tell them to hire a set number of employees (mine was 13), out of those 13 only 2 got hours. And out of those hours it was probably only 4 hours a day and then the majority would go to the SM/SL or ASM/ASL.
Very numbered based. You had to sell a set number of Preowned Games, Consoles, Get a set number of preorders, sell enough Membership cards and hit a certain percentage per store, per employee every ...more
ProsCustomers were hit and miss but overall you buld a good connection with a lot of them, Coworkers more or less were amazing and down to earth, The potential to have first access to newer items (But not as often as you would think), You'll definitely learn how to multi-task
ConsEverything I listed above, which is honestly 90% of working there.
Game Advisor | Fairbanks, AK | May 5, 2019
Somehow Always Hiring but Never Hiring
My employment at Gamestop was seasonal, and since this is a franchise company it's difficult to provide a rating to the corporation as a whole. The store I worked at was in Fairbanks, Alaska, and the NDA they had me under is very, very restrictive. I literally don't know what I can say without incurring legal action.
The hiring process is unreliable, and in my experience unless you know someone that's already working there you seem to have no chance of even getting an interview. I was employed just before the company switched to online-only applications, which complicates the application process even further. If you manage to get past the automated review systems applied to the online applications, which you will have to apply multiple times to do, you then have to rely on the hiring store's manager to actually look at the application. My store's manager never had time for that, and primarily worked on the floor.
Most of the work you're doing when it's not the holidays or weekend will be busy work to avoid punishment. Days that shipments come in are the good days because then you have something to do for your full shift, otherwise you might do what I did and spend an hour dusting the same shelf over and over again.
It's a retail job, managers are either people that have worked there so long they don't care if you call in or people that just got out of college at 30+ and will punish you for the slightest infringement. Chewing gum while there's no customers? Write up...more
ProsEmployee Discount, Fun Environment
ConsEvil Megacorporation should be all you need to see in the "cons" section.
Retail Assistant Manager | Casa Grande, AZ | Oct 12, 2018
Fun Place to Work; But Not Worthy of a Lifelong Career
Game stop was very fun to work with and had a great environment but the higherups, particularly the District Manager, do not have a solid head on their shoulders in regards to what it is like to work behind the counter. Most times we were yelled at for not badgering out customers with too much information or questions in order to deive sales (with there being sometimes an up most of 8 or more questions we were required to ask each customer as we were checking them out, including 5 or more additional sales offers that usually did nothing more than annoy our guests). Furthermore it is rather difficult to feel appreciated when your pay does not reflect the amount of work you do: I lost 3 well earned raises when minimum wage increased and our DM refused to adjust the pay for high leveled employees in reflection, and as a result was being paid the same amount as the entry level employees even though I was a shift manager. When I eventually resigned I was making only 50 cents more than those I was managing, whereas before minimum wage increased I had been making almost 2 dollars more. The company is also very hands off if you want to transfer; as I discovered in the process of trying to do so. They leave it up to you to find a new store who wants you as well as to convince this new store to give you the same position you had at the old. I ended up not being able to work for this companybanymore when, after almost 3 years of being a shift supervisor, I was offered only the seasonal ...more
Prosdiscounts on certain items, ability to check out games for free for a certain period of time
ConsNo health benefits or benefits really of any kind, DM constantly riding you to drive sales in annoying ways, little to no pay raises or adjustments in times of nationwide wage changes
Senior Advisor | Bay City, MI | Apr 11, 2019
Fun place to work, not enough hours in the off/slow season
A day usual entails the use of basic customer service such as: greeting guests as they arrive to your store, interact with guest, inquire about their reasons for visiting, make recommendations, explain active sales, etc. Customer service and interaction is always top priority. If you are able to, between interactions with the customers, complete the tasks dictated to you for the day. Tasks range from cleaning/fixing up the store to alphabetizing the products both on the sales floor and behind the counter to making sure sale prices on products are accurate. The management team is pretty much a store-by-store experience. No two management teams are the same. Meaning, one management team may focus more on customer service in one store, while another may focus more on store tasks or organization, or you may find a management team that has different types of managers that specialize in their own field. Such as a store manager being better focused on customer service while an assistant manager is better working on tasks. I personally believe the hardest part of this job, as well as every sales job, is balancing what you are able to do for a customer that is not outside of the company's established policies. Many policies of which make sense, however there is always a few that seem ridiculous. The best part about the job is that, more often than not, you come across a lot of people that may be similar minded to yourself, both customer-wise and staff-wise. Making the job feel more li...more
ProsNice discount, Flexible shifts
ConsNo benifits outside of full time
Senior Game Advisor | Parkesburg, PA | Jun 3, 2019
Manager great, company awful
Working at GameStop was an opportunity to go back to school. My manager was more than happy to work around my school schedule so I could do what I could to support my family and work towards my degree.
Unfortunately, the district manager had other ideas. Eventually he cut me back to 11 hours per week (maximum) because a former employee wanted to come back, but needed to have at least 32 hours a week. At that point, I knew it was no longer the place for me to be working. Managers take care of their employees, they don't shaft them.
Store managers can be hit or miss. I've heard horror stories and seen videos of some of them. My store manager was excellent and really chill. Upper management is where everything falls apart. Most of them wouldn't know how to sell a game if their lives depended on it. It was actually hilarious to see the district manager try it. He didn't know the first thing about games. You'd think it would be a requirement.
The upper echelons are completely out of touch. You're forced to upsell membership cards (PowerUp rewards), credit cards (GameStop has its own now), game warranties (total rip off), and when people call you on it, you have to apologize and let them know the company is forcing you to ask them all this when all they want to do is buy a game and not be hassled. They're also selling "loot" now because the company can no longer keep stock holders happy with just game sales.
GameStop TV is another thing that bugged me when I worked there. Every...more
ProsTalking about gaming with customers
ConsConning customers at the register, unrealistic expectations set by management, Low pay, easily replaceable without a thought
Python Developer | Dallas, TX | Jan 11, 2019
• Involved in building database Model, APIs and Views utilizing Python, in order to build an interactive web based solution.
• Developed entire frontend and backend modules using Python on Django Web Framework.
• Designed and developed data management system using MySQL.
• Rewrite existing Java application in Python module to deliver certain format of data.
• Developed Python batch processors to consume and produce various feeds.
• Successfully migrated the Django database from SQLite to MySQL with complete data integrity.
• Created test harness to enable comprehensive testing utilizing Python.
• Wrote Python scripts to parse XML documents and load the data in database.
• Performed testing using Django’s Test Module.
• Used python scripts to update content in the database and manipulate files.
• Worked on design and implemented a MongoDB based database and related web services for storing unstructured data.
• Generated Python Django Forms to record data of online users
• Worked with no schema databases like MongoDB.
• Created Data tables utilizing PyQt to display customer and policy information and add, delete, update customer records.
• Developed the required XML Schema documents and implemented the framework for parsing XML documents.
• Used JQuery for selecting particular DOM elements w...more
Senior Advisor | Springfield, PA | May 22, 2019
Good first job, not much beyond that.
This was a nice job, but there are a lot of issues within the company. My store by itself was very nice. My manager was friendly, fair, a good leader and I got along with all of my peers. Heck, even my district leader was experienced and nice. Beyond that, there isn't too much to say in the way of positive experiences. Corporate seems to be out of touch with their brick and mortar stores as well as with their customers. Corporate has too many stores open and because of that can't afford to pay people enough to keep them. I'm not ashamed to admit that I was making $9/hr in the Philly area. $9/hr definitely isn't enough to pay someone for all the work you have to do. My typical workload was: key holding, in/out shipments (from our warehouse, other stores, people ordering things online, etc), processing transactions and trades, organizing/cleaning the store, doing inventory counts. It's not abnormal to do all of those within an 8-hour shift. The work wasn't stressful necessarily, but I was also in a very slow store. If I was anywhere close to Philly like the other stores I would lose my mind trying to juggle fresh employees while dealing with customer theft and somehow finishing task AND meeting ridiculous metrics. The metrics are obtainable but don't make the company money, it just forces people to sell cards/warranties and that's how we get that negative public image.
All in all, a good job depending on where you're at.
Tips for someone thinking about applying:
1. Check o...more