Good place to work for, just didn't work out for me
Man, the working world is hard. It might sound stupid, but you never know how truly gruelling standing 8 hours on your feet doing something you don't wanna do is until, well, you do it. It wasn't Gamestop's fault I'm spoiled(?) and was totally destroyed emotionally and physically by their job. It was an easy job with friendly people and reasonable managers. I worked for them through Cornerstone Staffing as a temp.
I'm a bit disappointed they let me go after taking two sick days, because that doesn't really seem fair/rightful, but to their credit, I was a temp, and the first sick day I accidentally didn't let the right person know what was going on (it was a weird sort of thing cause I went through cornerstone Richardson but my "guy to talk to" worked for cornerstone lewisville. I was unaware, however.) And maybe about half the time I was on the job, I was walking around real slow with a total straight face bc I was miserable and depressed about so many things.
Obviously, I've got a little ways to go in life, I guess. But don't let my own fault and failure be your grounds for not working for Gamestop. This was my first ever job. I had NO IDEA... Truly, patience and generosity have never known such a true test as an 8 hour standing work day.
I wasn't even physically active before the job. Maybe an hour a day. Maybe 2. Mostly walking. Certainly not standing for 8 hours. I went from having every single day almost completely free to having almost no free time at all, doi
ProsFun/nice people, reasonable managers, easy to understand, reasonable pay
ConsJust don't be me, I guess.
Guest Advisor | Mankato, MN | Oct 24, 2016
The Busy Business of Games
I have worked at Gamestop for almost 4 years, between Lino Lakes and now, Mankato. I have had many different coworkers and managers come and go and have watched the business evolve with the release of the Xbox One and Playstation 4, in a first-hand view of the gaming industry evolving as well.
Recently I have become a Senior Guest Advisor (SGA) so I will detail how a day runs like that. First of all to clarify, there are 5 positions: Holiday Hire GA, GA, SGA, Assistant Manager, and Store Leader. I started as a holiday GA, then was permanently hired as a GA and recently promoted to SGA when school became less strenuous. Almost every day when I arrive in the 1 - 9:30 PM closing shift, I am usually immediately at the register helping a busy line of people. There are no chairs, no cashier mats, no resting spots. This is a job where you will almost always be busy with something and be on the run (shoe inserts are a must-have). After the store clears out from the rush (rarely ever is it a steady flow of people), I am told by the current manager working what projects there are for me to do. This often includes checking in tons of boxes from the warehouse, restocking, putting excess games in drawers, organizing the floor, putting up advertisements and posters, or finding a project that I feel needs attention to (such as adjusting prices creating art for games with blank cases, and loosening up drawers for needed space). While working on these tasks, I must drop everything I am doi
ProsFun and interesting place to work at, good discounts, employees can borrow games
ConsShort breaks, can be very strenuous and stressful, not often a lot of assistance available, requires lots of memorization, a lot of clutter and a lot of organization
Assistant Store Manager | Albuquerque, NM | Apr 25, 2014
Not what everyone thinks it is
A typical day at Gamestop consisted of checking in a lot of boxes, helping customers, processing trades and shipments, and organizing the store. Most of the customers were actually pretty cool, others, not so much. Management was okay there, at the store level. The District Manager had a power complex since he was new to it all. Never met the Regional Director, but anytime the big dogs were in town they liked to intimidate every employee in the district to the point where we were all afraid if everything wasn't perfect, that would be the end of our job. The pay at Gamestop is just pathetic if you're not at the Store Manager level. Even as Assistant Store Manager, I hardly made enough to live on, especially for the amount of stuff they expect from you. Gamestop started getting a little ridiculous with how much they want us to pressure customers into stuff. Most of the time, at the management of the store level, you spend most of your shift alone, as they hardly give any hours. Then they expect you to greet every customer on the floor, hand them a flyer and discuss the value of buying pre-owned. Then anytime the customer is checking out, tell them about the big titles coming out and try to get them to reserve it. After that, try to get the customer to purchase a powerup rewards card. If they're buying anything new, try to get them to buy pre-owned. At the end of the transaction tell the customer to bring in all of their old stuff to trade in and hand them a big empty bag and sa
Assistant Manager | Smyrna, GA | Nov 10, 2014
Fun work for any gamer, but not a long-term career option.
For most gamers, it feels like working in a toystore! There are lots of interesting regular customers who like to come in and chat about games, and even one-time customers will often want advice and information about games, so if you'd ever dreamed about a job where your video game knowledge and enthusiasm would come into play, this is perfect!
Of course, it's not all fun and games! (Pun intended.) The work varies by position, but is usually shared. Our entry-level workers is a minimum wage position (Game Advisors) and are normally charged with keeping the games on the wall tidy and in alphabetical order, greeting, and running the cash register. This is actually surprisingly challenging, considering that most stores stock thousands of titles, and customers will often move or knock down games and sections. Overall, though, I found the Game Advisor position fun in a way that outweighed challenges, and the pay level seemed appropriate and pleasing.
At the management level, responsibilities increase to managing the cash flow (preforming twice-daily counts of each register, making nightly bank deposits, managing cash and change amounts, and recording a logbook of daily values), managing employees (including employee training, behavioral counseling, mediating, and keeping up with each employee's productivity figures, among other things), and physical asset management (managing item loss figures, managing store locks, receiving and counting shipments, watching for theft, monito
ProsFree goodies, nice employee discount, fun customers, early access to new game info, etc.
ConsLow wages, limited benefits, small promotional range, not viable long-term.
Store Manager | Hanford, CA | Jan 17, 2014
This job makes the realities of the video game industries very apparent
When I started working at Gamestop in 2006, the popular trend of video games was limited to a niche market of people who enjoyed their game of choice privately. Video Games were not mainstream until the release of the Nintendo Wii, and Call of Duty 4: Modern Warfare were released, as these games allowed for people to interact with others in a more causal method than any other games in the past decade.
I joined up, wanting to learn about the support to drive the industry and was able to do just that. I had a phenomenal nurturing boss whom I was able to learn a great many things, about Customer Service, ( How to Overcome Objections, How to Ask Open Ended Questions, How To deal With Difficult Customers, Etc.), and how to thrive in a Competitive Sales environment, ( Meeting and Improving on Sales Quotas, Inventory Control, Identifying opportunities with Profit and Loss Reports, Etc.). With a strong Store Manager, I was able to Grow from temporary "Seasonal Hire" to Middle management, "Senior Game Adviser" within a year.
The difficulty in a long term career with Gamestop became aggravatingly obvious, when I began to notice the turnover rate for The Store Manager and District Manager positions. These terminations usually resulted from either bad politics or not meeting ever increasing quotas. This made it impossible, on a quarterly basis, to get accurate career and performance feedback and/or consideration for promotion. This led to missed opportunities for Merit Increase
As a GA (Game Advisor, lowest rank) Most of your workday involves tending to customer needs and maintaining the store, however the day in its self is likely to be short. Gamestop has a tendency to request their stores to overhire, and this most of the lower ranking or new employees may not get more than a 3-4 hour shift once per week
The Job its self is fairly enjoyable, if you have an interest in video games you're likely to be working with someone who you can easily hold a conversation with, so anyone who is interested in the job will likely be working with someone they can relate to. The job isn't very hard at its base level, its mostly just transactions, answering questions, and keeping the store clean, along with the occasional phone call. The only thing that gives the job any difficulty is the endless amount of semantic additions that the company insists on adding repeatedly. First its the membership, then you have to ask if they want the new credit card, pre-orders, special offers and more, if you wish to work here you should be prepared for some customers to get very bored with the transaction very quickly as you barrage them with your mandatory endless stream of questioning. The company adds more and more things for you to try and sell people per transaction, and you WILL be judged upon this, despite the insistence of the notion that its more important to give the customer what they need than to push numbers. The company WILL train you to try to meet customer need
ProsLikely to have good co-workers, relatively lenient management staff
ConsUnlikely to get many hours, Completely out of touch corporate decisions, numbers based performance monitoring, completely non-competetive pay, schedule is almost random being determined on a week to week basis
Game Advisor | Seattle, WA | Jun 4, 2011
A workplace that constantly flip flops between beneficial and a dead end
Gamestop isn't necessarily a bad company, it is definitely one of the jobs I have enjoyed the most through out my years working, its a great stepping stone if you aspire to move onto another game/tech based job but from what I've seen this is not something you can expect to see a lot of advancement from.
It does provide a very laid back friendly environment where people who have a passion for gaming can express it by helping the customers that come in and discuss it with co workers so it can feel very fulfilling. The dress code is casual but will vary from store manager to manager if you are to wear the company T-shirt or a dress shirt of your own. This is a very fun job for anyone just entering the work force, where you can be surrounded by game enthusiasts but also learn valuable skills at the same time like sales tactics (there is no commission so no pressure), cash handling, organization, inventory, and filing.
There is however (at least from my store) a very high turn over rate. After about a year of working there I was the only one left from the original batch of employees when I first started all had either quit, been fired, or transferred. Being in the entry level position of Game Advisor and being the one person in there with the most experience in that specific location can be irritated when you have new managers coming in that don't know what to do. In a year I worked for probably 4 different store managers, 2 different DMs, and countless assistant store managers
Prosrelaxed dress code, flexible hours, fun interactive environment, no sales commission, video game check outs, discounts, midnight release events
Consnot enough hours, low pay, high turn over rate, high stress for management, not alot of advancement opportunity
Store Manager | Lexington, KY | Feb 12, 2014
Thought it was a career and I was wrong.
A typical day as a SM at GameStop can be slightly unpredictable. Most days that you work you typically work six and half to seven hours by yourself without a break (because the payroll that they give to stores is rarely enough to meet the store's needs). During this time you will be expected to run your business 100% as if you aren't by yourself. You will have to assist every customer yourself and answer the telephone while also doing the all of operational tasks. The operational tasks usually consists of daily inventory counts of all hardware (consoles new/used, tablets new/used, and smart phones), inventory counts of the top 25 hot titles that are commonly lost or stolen, title on hand reports (which requires you to scan an entire software section(s) to verify correct pricing and to make sure all product is represented), and checking in/processing shipments. On top of that you are also required to do inventory counts for three to four assigned sections per week and ship out large quantities of over stock product to other stores who "need" it. This process is widely viewed company wide as unnecessary because the products that you typically ship to other stores ends up getting a shipped back to you within a couple weeks and sometimes that week. It is also common to have random projects with short deadlines thrown at you mid-week without warning.
On top of the operational side of the business you will also be expected to increase overall sales comps, trade comps, and used sa
Pros15% Discount, get to work around video games all day, and as a SM you get free stuff
ConsLow pay and lack of respect from other employers when you attempt to find a new job, disconnected upper management with unrealistic expectations, terrible training and development, advancement is unlikely above SM
Assistant Store Manager | Country Club Hills, IL | Sep 24, 2014
Great Place to Work and Go to School
When most people think of a day at work at a GameStop store they typically think about playing video games all day and talking to people about video games all day. While the ladder is true sometimes and we do get to converse with customers, there will never be a time when a GameStop employee will get to sit around and play video games all day.
A typical day at work will involve interacting with customers in the form of talking to them, figuring out their gaming needs, and solving their problems by either giving them the information they need or selling them the product they need. In doing so the goal is to build up a history of good experiences and trust with the customer so they will want to shop with you more. As a manager there will always be daily operations and tasks that need to be completed that are handed down by the corporate office that include analyzing sales reports and training team to maintain/improve effort areas, make weekly marketing changes, complete inventory counts, and continually monitor and train team members on how to improve. While there are many, many more tasks that could be put on a total list, this just goes to show that as a person moves up in the ranks at a GameStop store, they will have to learn to be very flexible and adaptable all while being an effective communicator to both the customer and the employees who work under them.
There have been some horror stories about employees who have had bad managers, luckily I have had an ex
ProsGreat co-workers, working around games, great work flexibility
ConsJerk customers, unrealistic work goals
Guest Advisor | Philadelphia, PA | Oct 7, 2019
Jobseekers Beware, Job quaility depends on the store
I want to start out by saying that this is a case by case basis and before you work at a Gamestop location you should do research on the store you are looking to work for before thinking about having a job there.
I will go through a brief synopsis of what was asked for me to give an opinion on and anything else that should be noted.
1.) Typical Day at Work
There are two ways of dividing up daily work at Gamestop, the retail portion and the sales portion.
Retail: Take inventory count, ensure the store is clean, keep customers satisfied, work a register, etc.
Sales: Push Rewards Cards, Push Warranties, Push Reserves, set up marketing sets, know sales on going, etc.
I will give you a bit of advice, DO NOT THINK THAT WORKING AT GAMESTOP IS EASY. You are under constant surveillance with your behavior and sales pushes and if you do not meet the expectations of your store manager you will be reprimanded a ton.
2.) What I have learned
I am assuming what I learned at my time there.
I learned that once you enter the ranks of management you are going to endure a lot of stress. Now when I say that I am not saying that in the sense of I can't get a job done because I can't handle tough work because I have been in management before, I am saying that you will be swamped with tasks, getting sales pushed, and keeping the store clean. Depending on your store manager can be handled good or bad. Also, you are a salesperson. No matter how you want to put it, you are dr
Questions And Answers about GameStop
If you were in charge, what would you do to make GameStop a better place to work?
Asked Jan 14, 2018
Management does tend to throw every blame on you for everything, if ever, goes wrong in the store, including things you can't control. Management also disses people with Anxiety. Being anxious will make you seem unprepared for promotion in their eyes. And finally. The wage has to go up. And management should definitely treat their people better. After all they call it the Gamestop Family don't they?
Answered Jan 11, 2021
Forget about numbers and focus on the customers and employees
Answered Oct 29, 2020
What is the work environment and culture like at GameStop?
Asked Jun 30, 2016
You're working by yourself a lot, if you're anything above a GA. You will have some awesome regulars and some stressful regulars, and the odd customer who makes you smile (maybe even laugh). There's usually miscommunication between the district manager and the store manager. That also turns to miscommunication between the sm and the asm, and then down to you eventually. You're responsible for what they forget to tell you. I worked my butt off at this place, and was let go due to communication issues beyond my control.
Answered Aug 17, 2020
Gamestop is fun, and its an easy job. It's a good for a first job, but i wouldn't recommend it to someone who is looking for a career. I have a lot of job and store manger experience. So I am comfortable with most retail jobs, this job is stupid easy but they make it stupid complicated, stressful and frustrating for no reason. If you want a job that will provide training this ain't it especially for managers, there are many things they expect you to do but never teach you operationally like how to open and close, the store and inventory type tasks which are usually done every day of every week except weekends. The pay is abysmal compared to many other companies. You CANNOT sustain an adult lifestyle with this job, you will need another even at full time. if you're a woman get ready for being treated like you're incompetent or deal with blatant harassment from co workers and customers because you don't have a sick neck beard, and the all around belief that girls aren't real "gamers" nonsense. They want to change the culture of gamestop but they are doing it all wrong.
Answered May 31, 2019
Do u get freee games and stuff if u work at gamestop?
Asked Oct 4, 2016
Any job above the GA level has a high chance of getting at least a couple of free games per year. GA's get the scraps, basically, unless your manager knows you love the franchise. As a GA, you have a higher chance of getting free promotional loot.
Answered Aug 17, 2020
Yea you get anygame free
Answered Nov 19, 2019
What questions did they ask during your interview at GameStop?
Asked Jul 7, 2016
Why do you want to work at Gamestop? What do you know about the services that we offer (Power Up Rewards, Game Play Guarantee, Product Replacement Plan, Trade Program)? Have you opened and closed a retail location and been responsible for having keys? Have you handled cash and created a daily deposit before? Have you ever had high sales goals before and what was your experience with that?
Answered Mar 29, 2020
What's your favorite game and sell me on it.
Answered Mar 29, 2020
Will previous retail gaming experience play a factor in the starting pay rate?
Asked Oct 15, 2016
Your pay rate is determined by what jobs you have had, and how long you have been working. This means any job.
Answered Aug 17, 2020
None of your previous experience will matter to gamestop. As long as you are able to breath and seem that you can talk to people you will start out at min wage regardless.