Overall Reviews at GateGourmet
Preparer | Boston, MA | May 5, 2018
Underpaid stressful job
-Long hours, can barely get a break. You will be on your feet ALL day.
-Heavy workload, but expects no overtime.
Sometimes, there is missing food or equipment to get the job done. Can take hours to receive food or equipment. YET still expects one to finish on time. Should be 8 hour shifts, but tends to be 10-13. Even when the kitchen is understaffed, they expect you to leave on time!
-Management really does not care. I can't stress it enough that management is awful! Any problems reported to them will result in NOTHING.They put all the pressure on the employees. There could be a million issues happening and they will just go home.
-Poor training.They will throw you to the wolves. They don't train you well, but put a lot of pressure on you and expect you to know everything about the job. Also, there needs to be some cross training. If you're the only one that knows the job, they expect you to come in on your days off instead of training others.
-At least 75% of the people do not speak English, which could be a good and bad thing. Bad because it may be difficult to communicate with each other. You may have to find someone to translate. Good because you begin to pick up on different languages because you are always exposed to it.
-There isn't a whole lot of team work. Everyone's favorite line is, "that's not my job."
You can tell that everyone is stressed. It is far from a positive work environment. People are always yelling at each other making others feel uncomforta...more
Packer | Los Angeles, CA | Dec 6, 2018
Sexual harrasment, Incompetent Supervisors, Drinking on the Job
High Turnover- Incompetent supervisors, drunk employees, sexual harassment, You will get fired for talking against this behavior. Hispanic people will talk in Spanish and call English speakers derogative names. Mandatory excess hours of overtime because they cannot keep employees. Start work: work non-stop- no one to relieve you during your paid rest break but expected to meet production goals. Work place culture: If you do not comply with the harassment and the workers slow pace, you will be bullied. Communication with supervisors leads nowhere. HR. Slow at taking corrective action.
Good: They provide free food for us. The company's concept is great. The management is negatively impacting the climate and cant keep good workers because they do not hold people accountable for harassing behavior. No training they pair you up with workers who are already overworked and underpaid and they are expected to train you. Team meetings are like sermons not motivating or goal oriented.
The actual work is easy and it would be a great company if they could keep a decent climate with respect and procedures to help meet the companies goal. They to re train manager/supervisors.
ProsFree Cafeteria Food
ConsSexual harrasment, Incompetent Supervisors, Drinking Job, high turnover
Assembler | Los Angeles, CA | Nov 1, 2018
Dont do it
Only plus is weekly check & some good employees...all the rest is stress you can be sent to a station & have no plates, food, equipment to work with...if you're missing hot food good luck getting it in a timely manner...production can be increased from doing 1 flight to doing 2/3 & then you get sent some of the slowest employees to "help" If you're getting payed about the same rate then you should be expected to work quickly with a purpose but no one gets reprimanded people are putting in OT on tasks that sometimes can be completed in 5 hours or less...alot of food substitutions because they run out/waste...very surprising they still hold on to the accounts they have, they're constantly implementing sanitation methods which aren't working since bacteria is still in their sewer pipes but they try to blame the workers for all their problems & worse if you say you worked at Gate Gourmet some other caterers WON'T hire you...as in culture things seem ok but it only takes something small for tensions along racial lines to come up
ConsManagers try to work you harder if you have seniority, cant take breaks because you wanna get the heck outta there
Packer | Atlanta, GA | Jul 27, 2018
This isn’t not a place you would enjoy working at
If you aren’t moving fast enough for the manager they will send you home. In orientation they make it seem like the job managers are so strict on ALL the employees but they aren’t. The employees that have been there the longest they let them get away with a lot. They say wear hair nets, no nails, no make-up, no lashes and etc. but a lot of employees wear all of the above. They say uniform is mandatory but that is a lie too. If you haven’t passed your 90 days then they are extremely strict on you. All rules should apply to everyone. You can be late to work 7 minutes and after that it’s a problem, you will be getting written up. You can only miss three days off work per year & after that it will be a problem. A lot of the older employees stand around, walk around, talking & don’t do any work. They allow them to get away with it to. Also, whatever position you apply for isn’t guaranteed that’s the department they will have you working in. They will put you wherever they want you to be.
ProsYou can get over time
ConsThe work causes your body terrible pain
Transportation | Las Vegas, NV | Mar 26, 2019
Cant believe osha hasn't closed this place.
Started working at this place and was extremely frustrated with the fact that none of the leaders put in place that I was to train with spoke clear English or could give clear directions. On top of that all the equipment was unsafe with trash bags holding up safety rails on trucks to prevent you from falling down. Safety wires about to pop at any minute with wires broken and sharp. No sense of leadership from the leads on duty and being a union job none of the employees even could tell me about the union. When I asked they all told me the union just takes their money and does nothing. Your expected to stay late every night without being told to do so without mandatory overtime issued at all. This facility is old and needs a face lift as soon as possible with updates and new equipment before someone gets hurt or seriously injured. This is a worldwide company and needs to be looked at closely.
ConsUnsafe, no overtime pay until your 40 hour mark, bad leadership, weird people.
Warehouse Clerk | California | Oct 17, 2018
A sad joke
They feed you lunch because of foreign food contamination, so free-ish. Most of the time it isn't half bad. I worked in the warehouse as a clerk doing US custom's paperwork but my title was Asst Admin so they could fool you about the job responsibilities. There was not another clerk in the warehouse and I was not an Asst to anyone. Ultimately, when they stopped thinking and acting like custom's was a joke, I was on my own and reported situations to the warehouse manager, loosely reporting to them or the role. I liked the work -- inventory, invoicing, custom paperwork, computer work, filling, organizing, coordinating, and some technical Point-Of-Sales devices. Only reason for the 3 star was the people that kept that place going, the workers and not management.
Conspaid for a large portion of nearly all benefits
Galley | San Francisco, CA | Dec 19, 2018
No Proper Training, Body Straining
When hired on I wasn’t properly trained or told how to do anything. The department entailed strenuous work, the lead played video games on his phone all night, had no personality and got out of doing as less as possible. He, as well as a few other employees in the department, were super rude. It was too much down time and the whole department slept half the shift. No one knew anything from leads up to some in management. You were always given wrong information and your check is guaranteed to be short or messed up. The employees were messy and never worked in an organized fashion. The majority of them didn’t even know English. And last but not least, I seen roaches in the cafeteria.
ProsSome nice coworkers
ConsNo proper training, rude employees, non-knowledgeable employees
Production Supervisor | San Francisco, CA | Sep 30, 2018
Ok for employees. Not so good for supervisors
Steer clear of working as a manager or supervisor in the food production area. The main manager micro manages the entire department with absolutely no concern for the development or well-being of the supervisors. Supervisors have no input about how their teams are organized. If you plan to be a manager, forget it. the main manager there refused to teach you anything. There was a manager there when I started. She was helpless to make even the simplest decisions without having to call the main manager.
No training. But plenty of blame if something goes wrong.
ProsThe employees were great to work with.
ConsAs a food supervisor, you will not develop any skills you can take with you
Production Supervisor | Atlanta, GA | Apr 23, 2020
Challenging, Every moment learn some new material.
A typical day started with a meeting with the General Manager to hear the news from the last shift. After the meeting, the supervisors need to confirm the count of passengers and the flight numbers that are going out. Once that done the supervisors have a briefing with the employees to guaranty they are correctly assigned to their daily duties. When done, the supervisor needs to supervise and make sure all employees are following safety and health regulations. Supervisors need to count every flight, making sure the amount of food is right as well as the equipment used and make sure the carts are properly labeled with the right airplane diagram.
M&P | South San Francisco, CA | May 1, 2020
I have been working at Gate Gourmet in San Francisco for 2 years. This is one of the worst management I have ever experienced with. There are a lot of rude employees including managers , directors. I don't know how some of them got hired here. Especially the director, manager and some of supervisors in M&P department (cooler). The OP director is horrible director who doesn't care about anything but work done. He doesn't care if his employees are rude to other employees. He doesn't care if his employees break the company rules and policies. Same as M& P Manager she is treats people differently. She is very rude. When you try to be nice to her she is rude and act like she is a god. Very disappointed about this company.