Amount of overtime, working weekends, and unhappy customers not worth the pay
I've spent a total of 6 months with the company as a cake decorator, from training to certification. In that time, I worked at four separate locations. Suffice to say, the quality of management varies from store to store.
My biggest complaint would be the false set of pretenses you are made to expect out of the company in the long term. For the most part, cake decorators in-training/apprentices, start their training at a Market District location. Which is already different from a regular Giant Eagle due to the fact that Market Districts are allowed more workers.
Because of this, you are given the luxury of solely focusing on your training. There is always at least one clerk present, and there is never a time when you need to prioritize tasks such as; answering the phone, taking a cake order, taking out the trash, doing temperature checks for the freezer and cooler, or pricing markdowns.
You're still expected to do daily tasks such as doing an inventory check of the sales floor, filling the floor with product, checking the cake display case and filling any holes, checking online orders, and producing product backups for freezer storage.
However, with a Market District being an apprentice's first impression, we take the assumption that this is the way it will be at all other Giant Eagles. Yet as you may have guessed, with fewer staff allowed at regular Giant Eagles you are suddenly given more tasks for your work week. Even more so, if you're placed at a store that's shortha
ProsBenefits, creative aspects
ConsMinimum wage, lots of overtime, work weekends, unhappy customers
Let me start by saying that on the surface, this company is fantastic; great service, low prices, quality grocery items, etc. They feed you the usual cliches and smile and nod at all the right points. However, I've been at this company for about two years now; not by choice, but by necessity. Although I have formed some lifelong friendships with co-workers, I would gladly leave this place tomorrow and not look back. The job itself isn't hard; usual cashier duties and customer service. However, management is continually tacking on extra steps to the process while expecting us to be fast, efficient and friendly. There are times that even our best isn't good enough; they want more and more, but provide little to nothing in return. Several of the registers at our facility run so poorly that there are days where we don't even use them. The belts are slow or just don't function at all. For example, one of the flaps on the end of one of the stations broke and they fixed it... with duct tape. This causes the groceries to either pile up at the end of the belt or literally get lost or stuck somewhere within that open slat. We also have problems with the registers themselves, the keypads for debit/credit cards, the machine that processes checks and the hand-held guns used for scanning large items. Let me be clear here; management (both upper and lower) has been made very, VERY aware of these problems - and how they affect our performance - and for whatever reason, refuse to fix them. Th
ProsFriendships during/after employment, benefits after one year, discounts
ConsManagement (upper/lower), little to no communication, outdated/dangerous equipment, poor training practices
I am a currently employed center store leader. Leaders' schedules are unpredictable, sometimes on a day-to-day basis. Most store leaders decide what key carriers (grocery and front end leaders) weekly schedules will be based on their own work/home life balance. Therefore, do not expect to have a decent weekly schedule; it will change week to week and oftentimes you will find yourself working until 11pm, and then have to be back at work at 7am the next morning. Leaders are required to be at work a minimum of 9 hours/day. We get paid for 40. The extra hour is supposed to be our own time, but do not expect to get this hour, or even 15-minutes of it. Typically we have to work through it, and we cannot even think about leaving the store during this time to run an errand. The company wants you available at all times; your own time is really not your own.
Rarely do we get to work in a store close to where we live. The company appears to enjoy sending leaders an average of 50 minutes away from where we live, yet there are MANY stores much closer to all of us. And if we happen to clash with our store leader or regional leader, then expect to be transferred so far away, your personal life will actually become non-existent. You will spend your life driving, working, driving, and sleeping. As for the 9-hour minimum required to be at work each day, expect to put in at least a 10-hour shift, and don't be surprised if you have do a lot of 6-day weeks. For free, of course-remember, we still
Prossteady pay, lots of exercise
Consfrequent transfers, rules/expectations not standardized from store to store, horrible work/home life balance, no control over weekly schedules
Always busy but terrible management/cant keep good help
Ill start with the good. Always busy, managers paid good, some hard working people, unionized, truck shipment everyday, shelves always have product.
Now the negative and this list is a whopperjaw.
When it comes to the company in general, they are out of touch with modernization. Corporate is a joke and they try to micromanage everything and when the regional managers come in, everybody has to act like they care and make it look good and go back to the lackluster way things are run. Most regional manager never worked in a present day store and are so out of touch. All this company cares about is money and not the well being of employees. Will work you like a dog and upper level management only care for themselves and their "groups" of people who live to serve them.
Never enough help and turnover is so high. They dont pay lower level workers well, which leads to people quitting and the people they hire cant keep up with the pace of stocking shelves and they are either moved to the front end or the good workers up front are moved to the back. Its sad when a new worker comes in either a manager or lower level worker, and outwork the current managers or current lower level workers. Work life balance is non existent as you cant plan a life because the schedule is out last minute, and its hard to plan days in advance. Says they work around everyone schedules and everyone needs to be there on important days but they will not be there on important days and wont give you the day off
ProsDecent pay, decent people to work with, work mostly mornings and a few nights
ConsNo lunch break, corporate is a joke/micromanages, unorganized, messy, workers are somewhat lazy, cant do the job you were hired for.
A typical day at work when I am working at the Guest Services desk is arriving in between 130-4 PM. I get briefed on how the day as gone and if there's anything important I'll need to know in case a guest were to ask. I check to make sure our mid-day count for lottery is done and basically wait for guests to approach the desk. In the interim, I find random busy work, such as cleaning or organizing the desk. When guests return items, we keep them in a cart off to the side and once the cart gets full we all take turns putting the items back on the shelf or running the damaged items back to receiving. We also have a laundry service behind the desk and if a guest needs to drop off their clothes or pick them up we assist them with that as well. Those kinds of things pretty much consume most of the shift until about 9 PM when we do the End-of-Day lottery count to make sure everything comes out even. Then we wipe down the counters, vacuum, and make sure everything is put away in the right place. We close down the desk at 10 PM and can clock out and go home!
From working at Guest Services, I have learned important problem solving skills at a face-to-face level. I have needed to stay calm in high stress situations while still providing satisfactory service. I also had to learn how to use a new operating system when we expanded in July which was not a challenge to me.
Unfortunately, given the fact that you will only have the one manager working at the service desk, it will be re
Giant Eagle used to be a great place to be a Pharmacy Technician. Training was decent (as good as company-provided training can be), recognition for employees who go above and beyond, and upward mobility. However, the past two years have proven otherwise.
We are being outsourced. Many prescriptions are being processed outside of the stores themselves, and are done by a call center (referred to as "Central Processing"), and filled via automated dispensing (Central Fill). We are offered bonuses based on how many vaccinations we get, but also how much of our work we can send off to Central Fill. We are constantly being told we need to transmit higher amounts of prescriptions to Central Fill. As this has occurred, technician hours are being cut, overtime is a cardinal sin, and we're constantly in fear of losing hours / losing our jobs.
Giant Eagle has continued to make it harder for us to appease the customer as well. Prescriptions that are sent to be filled offsite don't arrive at the store until the next day. Our system automatically sends some prescriptions offsite, and when customers come in same-day, we have to explain to them that they won't be in until the following day. This leads to angry customers. We are allowed to fill them locally, but many (already frustrated that they are not ready) do not want to wait 20 minutes for us to fill them locally. It also breaks trust, as we aren't told what we should say when the customer asks why they aren't ready (most of the ti
ConsPoor communication from upper management
Food Preparation Worker | Dover, OH | Dec 11, 2014
There is no work/home balance because of the demand and team member shortage in my department
My days are very hectic, I am a working manager who absolutely loves my customers and co-workers. I have developed some wonderful lifelong relationships. I am the manager in charge of the entire store one shift a week and the rest of my week consists of an average day of 12-14 hours in which I usually start around 5am. My morning routine consists of getting and calculating the sales and shrink from the previous day, checking my e-mails and reviewing my retail task manager to see if I have any extra tasks for the day, then I move on to pulling outdated product from the sales floor and cooler, Then I capture all shrink into the Motorola gun. Then I collect all cooking and cooling and tare check paperwork from the prior days business. I then write and scan an order for the next day delivery of our fresh and frozen products. I write an order everyday as we get deliveries everyday and I utilize day to day delivery vs. warehousing product. Now I can actually start working in the department. I start Grab & Go production. Making subs, salads, wraps, wedge sandwiches. Mixing and making meatloaf, chicken salad etc. and do any other prep work that is needed. whichever co-worker opens with me then starts the hot food production of cooking rotisserie chickens, prepping and cooking potpies, breading and frying chicken etc. We work together as a team and do whatever the other needs to help get the department open and set my 10 am. Managers meeting every morning at 10am I absolutely love m
Prosexcellent benefits and advancement opportunities they promote from within
Been with the company for two years and overall the job is not worth anyone's time. You work really long hours(around 8-10) at times and on top of that you get really short two 15 minute breaks. By the time you punch out for your break, get food in the store and checkout you have already wasted almost 10 minutes of it depending on how busy it is. Only minors would receive lunches so these breaks are practically nothing. The hours are super unreliable. One week you barely will receive 20 hours max then the next you can get almost up to 40 hours. They will not let you get paid for over 40 hours a week so when you do work over 40 hours, they will adjust your time clock so they do not have to pay you. With this comes at a price with your family and personal life. You will end up having to work on holidays for long hours and take time away from your friends. Working with Giant Eagle you will be forced into joining a union which requires taking dues out of your already low paychecks each week. Part time employees receive almost no benefits what so ever. The only "benefit" you get is a 10% off Giant Eagle Products in store and that is it. The job itself is very stressful because you have to deal with rude customers and incompetent employees. There is basically no training so it is a learn as you go type of job.Very often you are understaffed especially in the Front End departments where many employees will call off or simply not enough people are scheduled. You will end up standing
ProsWeekly Pay, Accepts College Students
ConsShort Breaks, Weekly Union Dues, No Reliable Hours, Low Pay, Outdated Technology
Giant Eagle is a great place to start one's career whether you are starting out as a part-time employee or you are a full-time employee Giant Eagle makes you feel like family.
When I first started at Giant Eagle in 2011, I was a part-time employee and I really didn't know much about the company or how well the company operates. Within a few months I was learning as much about the store as I could and I even started to take on more tasks then just being a front end cashier. About four or five months after starting, I was asked to become a coordinator and help run the front end. I quickly caught on to what the job required and have been coordinating as well as being a cashier.
By October of 2011 I became a full-time Giant Eagle employee by putting my name on a bid letter and then accepting the position.
Becoming a full-time employee was a great opportunity for me because I was able to receive full benefits and I am getting 40 hours per week.
A year after I started, I was asked by my manager is I would be interested in doing payroll for our store. With me wanting to try new positions and more up in the company I agreed to do so. I was trained by the current payroll admin at that time before she moved to another store. It was very challenging for me at first, but I was able to get support by HR when I needed help or had any questions.
Since starting at Giant Eagle I have met a lot of great employees from my department, along with employees from other departments that I have helpe
Prosfree lunch tickets, cookouts, picnics, raffles and drawings
I have worked for Giant Eagle for four years now and I must tell you the truth about how it actually is to work here. First off, if you have any kind of personal life or personal obligations you can kiss all of that goodbye after you get employed here. If you want any kind of hours you will have to give all of that up and work whatever hours they give you and because it is a 24 hour store it could be anything. I've been scheduled as early as 5am and as late as midnight. The work/life balance is definitely not balanced here. Secondly, you are expected to follow policy but the management does not 95% of the time. It is very very rare that a manager will actually back you up when you are trying to enforce policy. As far as I'm concerned GE shouldn't even have any policies. You can return anything at GE because a manager will always ok it and make you look like a jerk to your customers. Thirdly, you want to advance within the company? Sure you can, but they won't give you a raise or full time for it. You may work full time hours but they won't give you full time I can promise you that. If you are ok with a part time job then you'll be set because after a year of employment they offer health insurance to their part timers as well. Which is really one of the only great things about working for GE. The insurance is also cheap and it's really decent insurance. I work in their cash office handling the company's money and not only did I not get a raise for it but I'm still only part ti
ProsBenefits for all after first year, Weekly pay
ConsNo full time, no appreciation, hard time getting time off, nasty customers, no work/life balance, Fair to Poor management
Questions And Answers about Giant Eagle, Inc.
What is the best part of working at Giant Eagle, Inc.?
Asked Feb 10, 2020
Answered Jun 25, 2022
Great People Great Customer Service Benefits
Answered Jun 25, 2022
How do you feel about going to work each day at Giant Eagle, Inc.?
Asked Aug 18, 2017
Even on the most average basic days there I'm suicidal from the miserable work environment
Answered Dec 26, 2021
I loved my job, but not the team lead in my department.
Answered Jul 7, 2021
Does giant eagle drug test? if so which type of drug test?
Asked Jan 26, 2017
No they do not since covid
Answered Feb 16, 2021
Yes but at my store in Ohio it's done at random because so many people were testing negative. Or they do what was called a probable cause test that only happens if you look like you're on drugs or under the influence.
Answered Apr 6, 2020
Does giant eagle drug test? I've read they stopped in may 2017
Asked Jul 2, 2017
Was applying as a stocker and it said u had to drug test on interview
Answered Jun 3, 2019
Yes they drug test. Saliva
Answered May 22, 2019
What questions did they ask during your interview at Giant Eagle, Inc.?
Asked Jun 17, 2016
They asked me when can I start working and what days I can work. They called me because they really need new people. Especially for overnight.
Answered Apr 6, 2020
Tell me about difficult co-work
Tell me about difficult customer