Overall Reviews at Goodyear
Entry Level Automotive Technician | Richmond, VA | Mar 29, 2020
Good job. Bad company
- Good learning environment
- Good work experience
- Plenty of experienced technicians
- flexible and open schedule
- Great coworkers
- Looks after you in a crisis
The management: The management can be a deal breaker for a lot of people. The managers can be good people but lack good abilities to control their emotions. Oftentimes can be very inconsiderate of the people in lower positions. I once dealt with a perfectionist who looked for the best in every single detail. It sounds like a good trait, but it is detrimental to the person in any position under them as you have to be perfect in every aspect. You will be expected to be absolutely perfect in the smallest of things which in turns becomes aggravating. As a technician, it’s reasonable to keep your area clean. As a technician, it is reasonable to do acceptable tasks such as offering help to other technicians when it’s slow. It is also reasonable to keep the shop relatively clean, however, this responsibility should not be directed to mainly you solely. You took this job expecting to be an automotive technician; you expected your job to be working on cars. I have scrubbed walls, cleaned toilets, and have done various extremely daunting tasks just to fill time and “look busy”. It isn't terrible until it becomes a common occurance where you’re doing this more than once a week, or after you just did knee crunching labor. You’ll be doing this multiple hours during the day all just ...more
Automotive Technician | Portage, MI | Feb 28, 2019
A bad 90 days at a Goodyear grease pit
Goodyear promotes a culture of dishonesty. Money is more important than human beings. Goodyear pursues profit with the ferocity of that of a hungry lion. The pursuit of profit supersedes reason, overrides integrity and overshadows all notion of honor. All store managers are under immense pressure to meet store profit goals. In order to meet those goals, the managers and service advisors are forced to sell unnecessary products and services to all customers regardless of the current condition of the individual customer's vehicle. The pursuit of profit starts with the technician. He is pressured to find anything and everything wrong with the vehicle he is working on and make recommendations for further service. An honest technician will know when something is in need of service and when something is not in need of service--the trick is knowing the difference. But Goodyear technicians and managers will stretch the truth to convince someone to waste money on unneeded repairs and services.
Customers be warned. Goodyear will do everything in its power to take your hard earned money.
If you have a conscience as a technician and you do not wish to rip customers off, then the managers at Goodyear will sabotage your career by manipulating the repair orders on the computer to make you appear to be an unproductive technician. Unproductive technicians are fired--correction: discarded as one would discard a worn-out set of tires. Goodyear also forces ASE Master Certified t...more
ProsThere are no pros.
ConsYou're working at Goodyear, you're working on cars, you have to buy tools, you have to deal with daily harassment, you don't make any money because all the good work is going to someone else
Service Technician | North Carolina | Dec 30, 2019
It was a job
In the year I was there, the reason I stayed as long as I did was co-workers. They were the best group of people I've worked with to date. They really made the place bearable in the busy and stressful days. I had an awesome Service Manager who was easy to talk to and helped me out in a lot of sticky situations, was always around to answer my questions if it came up. I have nothing at all bad to say about him. However my center manager was a different story, he did his job, but didn't feel approachable or willing to find solutions for problems.
The pay was okay for regular hours, the incentive and overtime pay however for night calls didn't feel worth it to me. Expect no life during your week on, and some nights with little to no sleep. Its also back breaking work, and can do some damage to your back/knees if you are not taking precautions. It also can be fast pace with little to no breaks or being expected to occasionally work part of your lunch time (Which is unpaid). The shop I was at doesn't spend a lot on maintenance on tools, a lot of the equipment you will be using on the commercial side of the world is on its last leg/breaking down frequently. The trucks you use have their own quirks, for example, a bad compressor that eats up tools from moisture, or having a few or no lights on the truck that actually work for nighttime work, or tire cages that are just dangerous to use that should be replaced even with it being brought up to management. Just general stuff that sho...more
| United States | Aug 15, 2019
If you end up working anywhere in the SFV, just don’t
The day will be either busy or slow, most JT are open 7 days a week, One can find better jobs and be better respected elsewhere, management is the worst, one will never be in trouble as a group and anything that goes wrong will be blamed and aimed at an individual even if innocent. Manager will never have your back and any days one request days off will rarely be approved and be purposely scheduled on that day no matter if the day could be handled without you. The manager however gets his days off when he wants and calls out sick knowing he can always have someone fill in. Customers can be difficult but this is normal in any customer service job, since one will be dealing with large amounts of money and their vehicle that can be very frustrating for any consumer who is not ready to spend. if management didn’t make your day any harder, honestly dealing with customers would not be a big deal. Management likes to get political and chase customers out while being selective who he makes business with, and later will Get upset at his team for sitting around all day for not having any business. Politics should not be involved if one values the business of the consumer more. One Can not trust a manager who adjusts others time cards while he adds hours to his own and corporate fails to notice these things. There is no enjoyable part of the job, management turns his own employees and customers against each other. One can tell no matter what position you get there, no one wants to be th...more
ProsThey desperately hire anyone
ConsYou will find yourself wanting to quit soon
Service Manager | Georgia | Jun 21, 2019
Good when its good. Bad when its bad.
When I started things were better. But its still a large corporation and when things are low and the business isn't doing stellar the micro-managing and the make money or cut spending (or heads) conversations begin. Training is okay but honestly loose for non sales positions, the opportunity for advancement is pretty poor overall, and the management culture still seems to be of the "good 'ol boy" mentality. External hiring over in-company advancement and the approach of promoting the closest fit (if its going to be an in-company advancement) so personnel can shift around to save the poorest performing store seems to be the norm and leads to obvious issues. Policy based communications are terrible and policies are loosely enforced depending on who from corporate is in town. Overall the worst part of this company is the ideal that profit is king and you must be in the clique or you're going to have a hard time. Days you're winning are good days, but if you're not in the green you have a target on you. I've learned a bit over my time and have made great relationships with coworkers as well as customers so I can't completely slam Goodyear. But if you intend on staying with them you need to either play their game, or be prepared to be tired daily until you either can't take it anymore, or they find a technicality to trim you off of the books.
ProsFace to Face customer interaction, diverse employees
ConsPoor upper management, Profit over everything mentality, Policy compliance only when someones watching approach.
General Maintenance | Clayton, NC | Aug 13, 2019
No care for employees
Management doesn't care about its employees, we held meetings where our manager and district manager told us not to bother calling HR because HR just calls the manager and tells him to take care of the problem.
We were given countless promises of job advancement and raises only to be continuously strung along with promises of it coming next month. and the month after that. "it should be here next week. Give me a few more weeks" this behavior would continue for months with each new promise comes more job responsibility or over all more work to be done for the same pay. Complaints brought up to management were all swept aside. We worked outside in the heat and taking a break to drink some water would be a point of contention while our manager took naps in his office in plain view of the rest of the employees. Or sit in his office watching youtube videos all day only to quickly pause them and act surprised if anyone ever went into his office. these complaints would be brought up to the higher ups who would state that what our manager does is none of our buisness. Management would steal shop supplies and/or never replace them. we constantly would run out of necessary items (such as wheel weights) only to then be scolded by the manager by him saying "someone should have told me we were running out!" even though he was kept to date on all inventory as him himself would not do inventory
General Maintenance | Fleming Island, FL | Apr 17, 2019
"Go not forth"
Very hostile work environment which was almost encouraged my the gm. No advancement opportunity whatsoever, I was promised training and that I'd be given what i needed to pass an ase exam and after a year I was sent to one class to better understand a hunter alignment machine and that was it for training. My former boss didn't care at All about my abilities, he only cared that he could use me to move 3 oil changes at a time, or do a set of tires (which Goodyear does not pay labor for) while his 2 flat rates soaked up all the labor.
In a nutshell Goodyear is only worth working for if you're an already established and equipped mechanic. They wont try to train you or invest in you, or as was my case pay you the amount they agreed to when they hire you. You're nothing but a number to them and if you're filling out the "GMT" for them like i was then they dont care if you bill 30 hours in labor or 12 they only care that you were there to do the work that the flat rates dont want to do. I nearly lost my home because my boss was paying me so little, and I had to leave because i couldn't support my family working for them.
Very underhanded, dishonest company. They lie to employees and customers alike and I highly advise any mechanic to stear clear of them.
ProsThe chance to see and experience how a shop runs for the most part.
ConsVery poor managment (local and regional), low pay, no team work, very dishonest.
Automotive Technician | New York State | Mar 31, 2019
If your hourly great but if you go flat rate be prepared to work for free you will not get paid for their tire rotation battery checks and some wheel alignment and tire balance which you will get alot of the equipment they use to do mount and balance are far from efficient and will take along time and a good chance of damage to customers rims and tires they expect speed over quality of work no time properly diag check engine light but they dont communicate with customers some issues take time especially when they have more the one problem causing check engine light....so dealer techs should avoid the scam and if your just getting in to the field, good luck here at good year get some experience and move on. Another note they use Mitchell for their only source of resources the program they use to find filters and fluids ect..all the info is hidden and not made obvious which will hurt your efficiency. And they give customers unreasonable time frame which the vehicle will be done. there are so many unknowns such as part and fasteners that are completely rusted and seized that makes the job take twice as long and then your rushed to get it done....smh and everything is done on paper
ProsMoney in your pocket
ConsFree labor for flat rate techs
Service Manager | Gainesville, FL | Oct 10, 2019
Gainesville FL, Nightmare, run!
Former service manager. No life allowed outside of Goodyear! 48-60hrs a week, little pay, GY offers commissions if unrealistic goals are met, fyi never made an extra dime, and I have always been a top performer. Dirty, loud annoying environment, constant power struggle w store manager who belittles entire staff. As store manager had my tech conduct second interviews and allowed tech to run dictate shop, which would was my job, I was cut out of the loop, not allowed to do my job. Constant Petty power struggle, I grew tired of having sales stolen by our own leader, what a joke, no control, no money, a absurd amount of micromanagement, including second guessing of sales recommendations in front of customers, pathetic! This store could not keep employees, constant turn over, don’t bother, you’re definitely better delivering pizza. I experienced reverse racism and sexism from a LBGT angry minority female. Favoritism, store manager hired GS at different pay level, creating resentment within staff, just one dollar difference causes anger, resentment and constant struggle within staff. RUN from this mismanaged Nightmare .
ConsLong hours, low pay, unhappy employees, frustration at every turn
Area Manager | Topeka, KS | Aug 16, 2018
Goodyear, has some structural problems, starting from the top down. Many of the senior managers are only in positions that were given by the good ole boy system. Which is fine if the person put in charge is capable. Third shift Area Managers are pretty much punching bags coming from all business centers. For example; it doesn't matter how hard a 3rd shift manager works to try to correct the mistakes from the prior day, they are still held accountable for everyone else's mistake, often time being berated screamed at yelled at and threatened to be fired or wrote up.
The Union.. The union wouldn't be as detrimental to the success of the company if they would police their own people. I understand people have situations in their life that require time away from work, however don't fight for guys to keep their jobs if they aren't doing what they need to do to keep it in the first place.
I personally fired a guy 3 times in one month and every single time the union and company reinstated said employee and paid him for time lost. Meanwhile, the Area Manager is getting screamed at for not holding these people accountable.
ProsGood pay great benefits
ConsComplete disregard for quality of life.