As a shipping lead I would normal arrive to work about a half hour early to complete my time and attendance duties, my credit calls and respond to emails before the shift starts at 11:20am.
After that, I would conduct on occasion the morning meeting with the shipping/loading teams giving them updates on the previous nights work and any other pertinent information necessary. At the conclusion of the meeting, I typically would finish my spread sheet on the previous days errors that we received and then browse the routes for the night from transportation. This was to see if there were any changes benefitting both the warehouse and the driver with each of our daily motions.
For the rest of the day I would periodically checking on my grocery selectors and my emails to see if there were any issues that needed my attention. If there were any issues that needed more than my attention I would pass them along to my direct supervisor.
Over the course of 7 years working for GFS, I learned how to build relationships, manage more people than I ever thought I could at one point in my career and how to serve my employees, and customers, with the best service possible.
When I was a leader in our Ocala facility, the management team there was flawless. We had a perfect unity and understanding on how we all wanted the warehouse to perform and how we wanted to satisfy our customers. We executed that understanding daily, monthly and yearly, year in and year out for 7 years.
ProsDedicated to its customers, excellent owners, great benefits
Conslack of faith in leadership in plant city
Sales Associate | Heath, OH | Feb 8, 2014
Wonderful job with the perfect company.
A typical day at work, I'll show up and count my drawer. Then I'm assigned a register and I spend the day having great interactions with a variety of customers. In down time, I'll carry out any tasks the managers give me, varying from cleaning to restocking to making phone calls.
I've learned to go above and beyond for the customer, every time without question. There is always an answer for every question the customer may have, and if it takes a while to find it, you keep trying. I've learned how to handle difficult customers and how to graciously thank the nice ones. I've learned the proper way to give great customer service.
Management is always wonderful. They care about you as an employee and a person. They make sure you're healthy, and that any concerns you have are dealt with immediately. If you want to learn something or discuss an aspect of the company, they will always find the time to teach you or talk to you. They have a good clear communication amongst themselves and all of the employees. They make sure you are recognized when you do something well. And if you do something less than satisfactory, they make sure they discuss it with you privately and in a constructive manner.
My co-workers are the best co-workers I could ask for. Everyone that works there is friends. We talk outside of work, and we make each day fun. Everyone works together and everyone is willing to help one another no matter what. If you're going through a rough time and need a shift co
ProsGreat environment, quarterly bonuses, excellent company, good benefits, 401K
Assistant Manager | Rockford, IL | Jun 3, 2017
Company rapidly deteriorating
This used to be one of the top companies to work for. However, they are rapidly deteriorating and losing their direction. The company provides food distribution to businesses in many states and operates over 174 retail stores carrying the same food products as they deliver. The stores themselves have begun changing direction, trying to become more of a Whole Foods Market with individual produce items, smaller packages of fresh meat, and expanded bakery items. These items are not what the customer base wants and the stores are writing off hundreds of dollars in spoilage each week. Customers who used to count on the GFS store for their event planning and their bulk needs are now left out in the cold and are confused. Many are shifting their business to other wholesale stores. The company itself is privately owned and used to pride itself on employee benefits and personal touches. Employees used to receive birthday gifts, bonus incentives, opportunities to win sales contests, etc. All of that is gone. The company is now out for the bottom line with their huge investment in produce and facilities that are rapidly losing money. In addition, they have had several recent employment practices lawsuits that cost huge $$ in settlements, mainly involving the hiring discrimination practices of women in their warehouse facilities. This is a fine job if you are looking for part time income at minimum wage, but don't expect much more pay than that. Raises are only offered once
ProsFine for minimum pay job.
ConsExpect to work hard with little reward, no bonuses, no employee incentives, unstable vision and mission, rapidly deteriorating in employee relations, several discrimination lawsuits.
Customer Service Representative | Dayton, OH | Jul 6, 2013
Friendly Atmosphere, and Great Staff
A typical day at Gordan Food Service would consist of assisting customers with any questions or concerns that may be brought to the attention of the staff, Answering telephone calls, and completing daily task that management has for the sales associate.
Working at Gordon Food Service has taught me that running a large Corporation is very difficult. Especially when it comes to Customer service. Understanding that not every customer is going to be in a great mood and that not everyone you work with is either. At all times you absolutely must remain professional and not let your views or moods get in the way of what (GFS) stands for. (GFS) has also taught me being organized and knowing product is key in being successful in sales.
The Management at GFS was Great! Not only are they very understanding of things that may come about outside of work, they are more than willing to work around these issues. At times management can be a little demanding, but they will never have the staff do anything that they couldn't accomplish themselves.
My Co-workers are like family. They have their days where their personal lives may affect their moods at work but for the most part they all are using (GFS) to propel them further in life, and are a blast to work with. Everyone takes their job very seriously and works extremely hard to meet the daily goals of the company.
The Hardest part of the Jobs would be completing truck. Every Monday, Wed, and Friday Mornings and Afternoons a truck arriv
ProsFlexibility with scheduling, Clean work place, Friendly Staff
ConsShort breaks, Demanding, and Tiring.
Regional Manager | United States | Mar 13, 2017
Tough Place to get ahead
GFS likes to buy up smaller companies to gain other markets and remove competition. They think their "culture" is going to change the every person they touch. Reality is you either follow what they say or you will be replaced!. When you are part of a buyout you will notice more and more employees are let go and replaced with "new" GFS employees. Very few make it from the original company no matter how good you are unless you are willing to "drink the cool aid" and become one of GFS drones. As a salaried employee your time is their time so expect to on call 24/7. Management is clueless, my manager didn't have a clue what I did day to day. After a buyout he was put in charge of the division. Rather than learning what we did and needed he threw the division aside to focus his personal gain in another area. No matter how well you do your job when GFS says your time is up you're gone. Closing entire division without even a thought of the employees. This is after they pound in your head what a valuable asset every team member is. When problems arise you can expect to take the blame and then be coached because the communication is poor. Many emails about their culture, subliminal religious massages in emails, long worthless meetings. They like to throw around their humanitarian aid, the money they donate, pictures and videos of the elite sales force (that drank the cool aid) etc. Look around at the USA and see where the aid is really needed instead of the 3rd world countries. Bottom
ProsGood benefits, profit share, 401k, paid time off
ConsMANAGEMENT!, CULTURE "Drink the cool aid"
Order Picker | Green Oak, MI | Apr 18, 2016
Tough Work but if you are willing to put in the work and show you want to be there, they will help you succeed and advance
It is pretty physical work, but if you work hard, the incentive pay is quite nice and is almost like an extra huge check every month. The pay is pretty decent, definitely a lot more than other warehouses will give you. Its a dirty job, but if you show leadership that you want to be there and have that "drive" to push through and succeed, they take notice and will help you get to where you want to go. They have a growth and development plan for everyone and for the most part, stick to it. You have to remind them a few times to make sure you get cross training opportunities, but I don't blame them when so much is going on. They like when you take the initiative and show you really want to move up there. They have already helped me and cross trained me on other things and I have a development plan going for leadership. If you can tough through the bottom of the food chain for a little bit, it will be worth it. They are a family here and will help you move and grow within the company if you want to put in the effort. The only thing that I can say I haven't liked is as they have grown a little bit, they have taken a few things away, but they still give us plenty more than a lot of companies.
ProsAlthough christmas and thanksgiving bonus for working on those days, they have made it double time which isnt entirely taking it away..hire from within, care about your future there, family atmosphere, good pay and many incentives.
Conssome things have been taken away like christmas bonuses, have to remind leadership to cross train you on things and work on development plan
Route Driver | Aberdeen, MD | Aug 2, 2019
Difficult But Enjoyable
I knew the job would be very physical but didn't know it would cause me to be injured unfortunately. As a route driver you unload upwards of 900 units over up to 12 locations, maybe even more locations. That's probably the most extreme route there would be. On average my day would consist of up to 600-700 items and maybe 9 stops. If it weren't for the pallets being mixed by stop I don't think I would have ever had an injury. The items are picked and stacked by the warehouse staff, and they are paid incentives to pick orders fast, not always taking into consideration that they put an item for the first stop at the bottom of a 6-7 Ft tall pallet. You could be pulling off stop 2 3 and 4 from the top of the pallets and have to repeatedly move those cartons several times before delivering them. Now when you consider there are 600 items you might touch each of those cartons 2-5 times. I honestly love the job. I like the physical aspect. I like all of the coworkers I've met, everyone is very friendly and give great advice. I liked driving and making the deliveries at night, learning maneuvers to get in and out of weird parking areas. The paid time off is awesome, the bonus pay is good if you can ever reach the goals. The one thing which seemed hard to find out, is what the mileage pay is and what the carton pay is.. they set you at a weekly guarantee of pay and if you go above the mileage or carton pay you would get paid more. None of the drivers that I tagged along with seemed to k
ProsBenefits and great company dynamic
ConsOrganization of the product to be delivered
Floor Rep/Freezer Rep | Ohio | Jan 18, 2018
A fine place to work but don't accept a position in the freezer
Gordon Food Service was a fine place to work in terms of environment. They pay okay for the workload. Mornings start out by unloading the pallets off the truck and then breaking them down into their respective areas on the shelves and backstock. Then the rest of the day would be spent working on backstock and store upkeep while tending to customers. The dry section was the best part of the job and was often the easiest, managers never expected day shift to finish their work until 12pm. Working the cooler section was also pretty good as the workload is typically light and not stressful. Slicing can get pretty busy though which was a downside. Freezer was hands down the worst part of the job and the job I often found myself stuck with since nobody else would do the job. Managers refused to place me anywhere else despite polite requests for different shifts or would promise the possibility of working another area without much prospect in doing so. pallets can take time to break down and managers are not often happy that customers can interfere with the time it takes to break down. The regulars from the store are very nice and will often remember you by name and don't need much assistance besides delivering their product. Schedule conflicts were often because the company cuts the number of people on any given shift down as low as possible so finding replacements are tough.
Prosdecent breaks, decent pay, nice customers
Consgetting stuck in the freezer is not pleasant and you will be kept there if no fuss is made.
Assistant Store Manager | Ohio | Nov 2, 2016
A Floundering Company
I started at GFS and loved the culture and the compensation. It was on par with or better than other retailers. The benefits have been better at other places, but they are not bad. However, while interviewing I asked specifically about home/work balance and flexibility of scheduling. What I got and what I was promised were two very different things. Management at the corporate office is for the most part kind. However, most of them have been with GFS in one way or another for decades. This means that they are often ignorant of trends in retail as well as competitors. While they are great at what they do where they do it, it seems as though they are unaware that they are minnows in an ocean full of sharks. This has lead to some very poor decision making lately. There is also no job security. Several positions have been eliminated from the top down, and this is a company that seems to be in panic mode. Unfortunately, there is a high saturation of competitors in not only wholesale and restaurant clubs, but food delivery services. These competitors are outcompeting in selection, price, and availability. I do not see this company lasting in as it currently is much longer. I do not recommend coming on as a new hire. It looks very uncertain which positions remain with the company, which locations will remain open, and what new compensation will look like.
ProsYou can make a lot of money if you are great at commissionable sales.
ConsUnstable company currently cutting more jobs then they are adding
Sales Associate | Springfield, IL | Jul 24, 2016
Solid second job, good summer job, not much else.
A typical day at Gordon Food Service Store (GFS) involved clocking in, and stocking shelves OR putting up the volume truck.
I learned a great deal about food preparation, taking orders over the phone, and how to sell items to people using nothing but your honest articulation of the situation the customer is in and some suggestive sales.
Management at GFS was fine. The store manager, along with the two assistant managers and the shift leader work very well together. Not every decision they made pleased me, but I recognized they were in a tough spot and had their reasons for the choices they made.
The co-workers at GFS were fine people. It was mostly an older ground of people. Some using GFS as a secure second job for more income and some just looking for something to do.
The hardest part of the job was meeting the deadline to put up the volume truck every time. Most of the time, it was manageable, but sometimes a certain deadline was just not feasible to reach due to larger than expected quantities or an employee calling off. This lack of meeting the deadline could sometime lead to frustrations between employee and manager.
The most enjoyable part of GFS was the work/life balance. Schedules could often be manipulated to fit the days employees need off. It was relatively easy and possible to get any days off that anyone would need.
ProsWork/Life balance, management, fun workplace enviornment
ConsLack of advancement, Compensation, No full time opprotunities.
Questions And Answers about Gordon Food Service
What is the work environment and culture like at Gordon Food Service?
Asked Aug 5, 2016
It is hostile and toxic.
Answered Feb 24, 2020
When we ask employees about what is different at Gordon Food Service, the culture is what comes up most frequently. People really connect -- both with their leaders and their co-workers. Those that are customer facing, like our delivery drivers, store employees, and Sales teams also connect to our customers. There are great stories of how these relationships grow over time and increase the camaraderie within and across teams. Gordon Food Service employees really get to know each other as people.
Beyond the culture, the work environment varies with the job. Our warehouse workers and delivery drivers have very physical jobs; they get a full workout without ever stepping in a gym! Most drivers are up really early to start their routes before dawn, but most are also home every night and those that do run overnight routes have hotels and don't have to sleep in their cabs. Our store employees work at a really fast pace as well -- that's retail! But most like the fact that Gordon Food Service has more limited hours of operation than a lot of retail (earlier close in the evenings and closed on major holidays). We also work with our store employees to provide flexible schedules that allow them to attend classes or manage other commitments.
We would encourage anyone considering a role with Gordon Food Service to ask questions throughout the process to ensure a good fit. Social media is a great place to start, but get a balanced perspective by collecting more feedback as you meet our teams.
Answered Sep 10, 2019
What is the best part of working at Gordon Food Service?
Asked Dec 13, 2019
Answered Oct 28, 2020
Answered Oct 22, 2020
How often do raises occur at Gordon Food Service?
Asked Oct 4, 2017
Annually. Even top performers should never expect more than 2%.
Answered Feb 24, 2020
Gordon Food Service’s compensation philosophy is to help maximize the recruitment, performance, and retention of high performing employees.
For most of our employees, pay increases are an annual event, depending on hire date, budget, performance and manager discretion. Employees hired in the 4th quarter are not eligible until the following year.
Other employees may receive more frequent rewards based on achievement of key performance indicators instead of an annual bonus. Warehouse employees who earn incentives and drivers who earn component pay also have annual reviews of their rates.
Answered Dec 13, 2019
What tips or advice would you give to someone interviewing at Gordon Food Service?
Asked Aug 9, 2018
Walk away fast! No....RUN!
Answered Feb 24, 2020
We would recommend doing some research on the company- it's always good to know about the company you're interviewing with. You never get another chance to make a good first impression, so dress at least business casual (if not professional). It's always good to dress a level or two above what the dress code is for your position- if the dress is casual (warehouse or drive roles) you should dress business casual. If you're interviewing for an office position where the dress is business casual- make sure you're dressed professional. Lastly we do behavior based interviewing- so research that! We're looking for specific examples of times when you've handled situations. Follow these simple tips and you'll be ready!
Answered Jan 16, 2020
Do they drug test?
Asked Apr 26, 2017
Gordon Food Service adheres to the guidelines set forth in the federal Controlled Substance Act (“CSA”) and remains a drug free workplace. For most positions, we do test for current use of drugs recognized as illegal at the federal level (including marijuana). This testing is not done until an offer of employment is made.