Great Wolf Lodge

Working at Great Wolf Lodge: Company Overview and Reviews

Great Wolf Lodge
Great Wolf Lodge
1588 reviews
Great Wolf Lodge Ratings
Average rating of 1588 reviews on Indeed
3.3Work-Life Balance
3.2Pay & Benefits
3.1Job Security & Advancement
5,001 to 10,000
Restaurants, Travel and Leisure

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158 salaries reported
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57 salaries reported
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77 salaries reported
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Salary Satisfaction
Of the employees are satisfied about their pay
Based on 3422 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
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Great Wolf Lodge Reviews

Popular JobsLifeguardHousekeeperAttendantFront Desk AgentRetail Sales AssociateRoom AttendantServerGuest Service AgentBartenderCustomer Service RepresentativeFood Service WorkerHost/HostessDishwasherPublic Area AttendantSnack Bar AttendantCookLaundry AttendantSecurity OfficerAmbassadorAquatics ManagerShop AssistantCashierHousekeeping ManagerSales AssociateBaristaBusserFloor SupervisorPrep CookSupervisorLine CookMaintenance TechnicianChefNight AuditorBanquet ServerDirector of Food and BeverageFood and Beverage ManagerReservation AgentFront Desk ReceptionistAssociateHost/ServerManagerBellmanCustomer Service Associate / CashierHotel HousekeeperNail TechnicianRetail SupervisorSwim InstructorTeam MemberCall Center RepresentativeCashier/SalesEntertainerHousekeeper/LaundryMassage TherapistReceptionistSous ChefCrew MemberExecutive ChefFront Desk ManagerMaintenance PersonOutlet ManagerPackerRestaurant ManagerRetail ManagerShift LeaderAma de llavesBakerBeverage ServerCleanerCook/DishwasherDirector of HousekeepingEngineering TechnicianHost/CashierLead Retail Sales AssociateOperatorRetailTechnicianTrainerArea SupervisorAssemblerAssistant DirectorDirector of FinanceDirector of Sales and MarketingExpeditorF&B ManagerFood Service AssociateFront Desk Clerk/Night AuditorGardenerGreat wolf lodgeHead ServerHostess/BusserHuman Resources CoordinatorInternLead CookMaintenance EngineerPark ManagerPizza CookPool TechnicianReservation SpecialistSales ManagerSales RepresentativeSalva-vidasSecurity GuardSecurity ManagerServer/CashierStore ManagerTier 1 AgentTradition CreatorretailA major asset to the CompanyAccounting AssistantAccounting ClerkAccounts Receivable ClerkActivities DirectorAdministrative AssistantAgentAnalystAquatics SpecialistAquatics TechnianAquatics TechnitionArcade LeadAssistantAssistant EngineerAuxiliar de LavanderiaBalances "cash-on hand" dailyBanquet CaptainBanquet CookBanquet ManagerBuckhorn LeadBuserCarpenterCash roomCashier/StockerChef ManagerClub ManagerCoachConciergeCoordinatorCreator of Family TraditionsCulinaryCustodianCustomer Service ManagerCustomer Support RepresentativeData Entry ClerkDepartment ManagerDepartment SupervisorDesk ClerkDirector of EngineeringDirector of OperationsDirector of PurchasingDishwasher/BusserDispatcherDunkin Donuts LeadEjecutivo/a de atención a clientesEstheticianExecutive AssistantExpediterFirst Aid InstructorFood Service DirectorFood and Beverage AssistantGrill CookGuardHair StylistHead LifeguardHouse manHousekeepingHousemenHskpHuman Resources ManagerIT ManagerIT SupportInstructorInventory ControllerKids ExperienceKitchen SupervisorLead TrainerLife graudLifeguadLimpieza y mantenimiento/aMagiquestMaintenance ManagerMaintenance SupervisorMakeup ArtistManager On DutyMasonMesa de controlMoHousekeepingMoverNight ManagerNot ApplicableOfficial jobOrder PickerOutlets LeadParking AttendantParty HostessPlannerPublic advisorPurchasing AgentPurchasing ManagerReceiverReceiving AssociateReceiving SupervisorReceptionist/SecretaryRestaurant LeadRetail Customer Service RepresentativeRetail EmployeeRetailerSafety ManagerSafety SupervisorSalesSales CoordinatorSalvavidasSecurity SupervisorSenior Maintenance PersonSenior System EngineerService TechnicianShipper/ReceiverSpa LeadSpa ManagerStocker/ReceiverStocking AssociateStudent InternSystems AdministratorTeam LeaderTeknik Destek ElemanıTelecommunications SpecialistTelemarketerTraining SupervisorVending/RetailVentasVice President/General ManagerWaste Water Operatorantencargada de habitacioneslife gaurdretail and attractionstycttxtxd

Overall Reviews at Great Wolf Lodge

A major asset to the Company | Williamsburg, VA | Sep 29, 2015
Management was poor... Business needs an intervention.
I hope I will never re-live my experience here. The Management is by far the worst I have come up on at Great Wolf Lodge, VA. There is a lot of favoritism between some of the Managers and employees as a result of friendship. There is absolutely no equality and your work is not appreciated. The housekeeping department was by far the most disorganized and because it was clear the hunger you had for the job you would almost be worked to death. The Management did not care about it's employees and despite the salary received any employee would desire to feel appreciated bending their backs day after day. They would not speak to you with respect and leave all the tasks on you to complete. Bear in mind that this building is 4 floors high, from, east to west and west- west. The Managers did not assist or prioritize their tasks very well. It was clear they were not properly trained before occupying their positions and this was irritating. They chose the wrong things to focus on and often times disregarded the more important matters. The assistant general evidently had more people skills and common sense than the general manager. Well, at least he took the time out to acknowledge your concerns. From the front desk, food and beverage, maintenance to the housekeeping staff. Literally EVERYONE working there was disgruntled. There was absolutely NO ORDER! One Manager did not appear for work days at a time, the other new Manager was so ridiculous, he would call meetings on a busy (weekend),
ConsPoor management, no appreciation, poor management, poor management
Lifeguard | Grapevine, TX | Aug 15, 2015
Fun, loving enviorment but a twist with the aquatics management
Great Wolf Lodge has many things to offer. It is a place where families come and experience a whole new vacation, the employees become a family, and a place to just have fun. My work day consisted of coming to work, being on stand for a couple of hours, a lunch break, then back on stand. Other positions are different. During the week (not in the summer) it isn't too busy. The only thing I can say, on weekends that's when the job gets real tuff. Everyone comes to the indoor water park, which is where I worked. You would have to look at every inch of the water park to make sure everything was going smoothly. If not we would proceed with the EAP, emergency action plan. The hardest part of the job was making learning to cope with so many people all at once. It was a challenge getting used to thousands of people and watching over their lives. The most enjoyable part about the job is at the end of the day the employees would come together as a whole family and just share everything. Everything we would have to say. Yes I miss my GWL employees so much but its not worth it when my management wants to kick your butt. There's something called a 12 point system, which I 100% agree with. What I don't agree with is the unnecessary reasoning given points towards this 12 point system. The 12 point system is where you get points, like strikes. Once you get to 12 points your are terminated. No I did not get terminated. I quit. I got in a situations where I physically could not come in to work
ProsFree training, uniforms, and drinks
Cons30 min BREAK for a 13 hour shift;
Snack Bar Attendant | Fitchburg, MA | Jun 1, 2018
Don't Work as a Snack Bar Attendant-- even as a last resort!
Working as a snack bar attendant at Great Wolf Lodge in the New England (Fitchburg) location is an absolute disaster. The management is nowhere to be found more than half the time, so asking for breaks during long shifts, finding them when a customer asks for one, or just simply needing to ask a question is impossible. I was in school when I had this job, and from the beginning I made it clear that I would not be able to work more than 20 hours a week due to my busy schedule. No matter how many times I tried to reason with her, the manager responsible for the schedule would almost always schedule me for 39 hours a week (I assume, to keep me part-time without having to give me benefits). The coworkers are no better. Most of them are very unfriendly and can even act cruel towards new employees. The managers make your coworkers responsible for training you, which they don't do. Every now and then, they'll ring a customer out and ask you to fill up a slurpie, but that's about it. I had to figure out the register completely on my own, and when I couldn't find a product that a customer asked for, coworkers and managers alike ignored my questions no matter how many times I asked. On my very last night, a coworker (who was unaware that I was leaving that night) stole my key from me. The coworkers in the kitchen are hardly better. Throughout all of my time working there, I only found one person who had been genuinely nice to me, either in the kitchen or out front, while I was wo
ProsFree water, Can eat leftovers after shift
ConsHave to ask to leave at the end of a shift, Make you work in other parts of the building, Keep you for hours longer after you're scheduled, Hardly give breaks even during 8+ hour shifts, Poor management, Unfriendly coworkers
Front Desk Agent | Scotrun, PA | Jul 7, 2020
Relaxed work environment with decent benefits, management could use some work
The work isn't necessarily difficult, it's about what you'd expect at any hotel front desk, but be prepared to always be busy: the lodge is never closed and more times than not it's at max capacity. Guests are probably the roughest point of the job, which is par for the course when working with the public. At least compared to standard retail positions, guests are actually happy to be there; they're on vacation after all. And a majority of people working at the lodge were genuinely happy to be there. The general work atmosphere has such strong pros and strong cons that it's hard to pin down a single rating. Coworkers are some of the friendliest, most helpful people I've ever met, and we had each other's backs through every thick and thin - whether it was work related or not. This is naturally not a guarantee, but our front desk was so tight knit we actually kind of bought into the idea of being a 'pack family' as we were referred to, at least with one another. Unfortunately, one of the main things we needed to back each other up on was management. Everywhere you go you'll have your fair share of management issues, and we had ours too: late/missing breaks, not being consistently supported with guest issues, favoritism, some lowkey racism mixed in for fun. When management takes a stand for us, it's a huge highpoint. When they don't, the feeling ripples all through the desk. Overall I felt like I got a lot out of the job: better communication skills, practice with problem
ProsAmazing coworkers, free waterpark tickets, discounted rooms, food/retail discount, above average salary for the area, generally happy work environment
ConsInconsistency in management support
Housekeeper/Laundry | Williamsburg, VA | Nov 25, 2019
Williamsburg VA location is a nightmare!
If you can withstand working in an environment where a gas leak and carbon monoxide issues are prevelant, this is the place for you! The laundry room is run like a sweatshop, and if you ask for help like you’re instructed to do “see something, say something” you’re threatened for it. The laundry supervisor will “reset” the carbon monoxide detector when the alarm goes off and does nightly (ranges of carbon monoxide levels 74-180ppm’s) (OSHA SAYS NOTHING ABOVE 50 ppm per 8 hour work shift!) then instructs the workers to “shut all the basement doors so the carbon monoxide won’t trigger the alarms elsewhere, and tells the employees to “get back to work!” Without clearing the room with fresh air! When you get carbon monoxide poisoning while working like I did they refuse to help you or do anything about it, I had to argue and force the supervisor to call aquatics and fill out a report. When maintenance finally listened to us about the presser machine and all the issues we’d been having, they discovered a gas leak, instructed the machine to be turned off until the manufacturer could make repairs, because OBVIOUSLY a gas leak on a machine that large could be fatal, did anyone listen?!? NO, machine kept running and two nights in a row began smoking and filled the basement with smoke, setting off an alarm the first night. But when we asked for help the second night (because the new housekeeping manager just ignored it and went back to her office) she became angry and yelled at
Store Manager | Centralia, WA | May 14, 2012
Fun but busy environment
A typical day at work starts at 8am store doesnt open till 8:30 so before we open we put our money in our register and check our communication log from the night before to see if there is anything we should know for the morning. Then we turn on the lights and walk around the store to check and make sure that all the shirts were folden and straightened properly and fix anything that is out of place or out of the ordinary. On busy days we usually get alot of people in the morning before they go to breakfast and go play in the waterpark. During those rushes we are mainly behind the registers ringing guest up but when we have a moment we get out of the cash wrap and greet guest see if there is anything we can help them with and constantly make sure the store is looking good. Go to our many stock rooms if guest needs some thing that we may not have out. But it really all depends on what department you are working in and what shift that you have. I have learned quite a bit more than I had planned on when starting at the Great Wolf. I have learn not only what customer service means but also guest and hotel hospitality. I have learned the good qualities from my managers and directors such as how to treat other employees and be diplomatic. My manager just recently quite but she was one of the best managers that I have had the pleasure to work with along with my director and even managers from other departments and outlets are all fantastic and well manored people. Which you cant fin
Prosgetting a huge discount on rooms
Conscould have better benefits
Guest Service Agent | United States | Aug 3, 2020
Could have been a lot better
Overall I enjoyed working for the brand. Senior leadership at the lodges themselves is constantly changing and it seems there's a new GM every few months; this makes for a tough work environment and ever-changing expectations. Corporate team does a good job keeping property leadership aligned on objectives / goals and works with you to develop programming and initiatives to drive staff performance and the overall guest experience. I thoroughly enjoyed getting to work with my corporate team on creating new trainings, our weekly revenue calls and the annual gatherings we had to strategize. Being a "newer/growing company" you are able to try new things a bit more than with a more established brand, this is a plus in the sense that they are willing and able to try/hear ideas if they make sense for the lodge/company. It does seem that so long as the property is profitable, corporate is content and doesn't read too much into the satisfaction of the pack/property leadership. (This will likely be highly contested, but is how i and MANY others felt the majority of the time I worked there). The most enjoyable part of my day was getting to interact with our guests and pack and seeing the smiles on the guests face as they enjoyed one of hundreds of things to do on-site. We worked hard daily to exceed guest expectations and had fun while doing it! HR was a wonderful partner and was ALWAYS working hard to engage the pack and recognize everyones efforts with events and surpri
Prosfun work environment, ability to think outside the box and WOW guests
Consconstant turnover in senior leadership, competing priorities, lack of needed management staff to run such a large operation
Host/Cashier | Kansas City, KS | Feb 19, 2021
Fun place to work at, but serious issues.
I will agree, it is a fun place to work at and can be enjoyable to conversate with the families that stay there. The company is good about promoting within and flexible on switching to another position or department. Some managers and directors try their best to compensate with their team or an individual by offering them free food or whatever they have in mind. Though be expected to not be fully trained in your position, even though they have a solid plan to make sure the person gets fully trained, but yet doesn't happen. Meaning they are pretty loose when someone gets trained. But then they turn around and act upset or complain when something is wrong or tells you that you should know what to do fully by now and yet that is not the case due to poor training. That is mostly because people who get trained, are usually always trained by an employee in that position. Be wary of accepting to help out in other positions of your department, because not only will you be poorly trained in that position((because they feel since you been with this company for however long, they feel you know some of what your doing)), but after 5 days of training you, its 100% possible and has happen, they bring in someone new and now you are stuck training them, when even though you might have been with the company for decent amount of time but new to the position and now you have to try your best to train them, because higher ups counting on you to make sure the new person does a good job. When
ProsBenefits, seeing the smiles on the guests faces
ConsMiscommunication, no breaks if gets too busy, poor management skills.
Not Applicable | Williamsburg, VA | Feb 21, 2019
Do not waste your time or energy
This resort is extremely deceiving. It is suppose to be a family oriented environment but that’s only on the outside looking in, only guest get that treatment. As an employee there is so much bullcrap, petty drama, disrespect, disregard for employees well-being, poor management, laziness, favoritism, and NO breaks. The company offers great benefits and decent pay but it does not make up for the headache of working there. They have a at fault point system, which is understandable if someone just calls out because they are hungover or do not want to come in (there are many days I dread going in) but if you have a doctors note, you shouldn’t get points. You get 12 points within a certain timeframe you get fired, don’t ask anyone to explain it to you because the majority of the employees do not understand it them darn selves regardless of how long they have worked there, and management has the discrepancy to give or take away points, again this is due to favoritism. Management does not appreciate or even recognize employees who actually do their job. Management is very fake, they pretend to care to your face but do not actually care at all and will tell you what you want but never follow through with any promises they make you. Coworkers are out for themselves,extremely lazy, rude, petty, gossipy and filled with conniving drama, not to mention miserable. Human Resources is a joke, they do as little as possible and when you go down to get their help, they act as if it’s the bigge
ProsFree food if you work in food and beverages, free access to the waterpark, benefits
ConsEverything else, petty drama, poor management, laziness, lack of concern for employees
Food Service Worker | Gurnee, IL | Sep 14, 2021
Its Decent to work at
I work the morning shift in their little coffee shop and it is quite the hassle to work in. When I first started, there was already some drama going on with my former supervisor and a co-worker and I already knew it was going to be a wonderful month for me. I started serving guests their coffee and drinks my first week then started making breakfast items which I already had experience with but I needed to get comfortable my first few weeks. It was quite busy everyday even with the limited occupancy from the COVID Protocols. After being uncomfortable trying to work the cashier the first few days, I was already skilled at working the register with a couple of weeks and learn how guests order their food and wanting special requests. The things I hate about this place is the Pay Wage. It isn't that great for me but its decent for a high school student. They will give the Food Department Employees a temporary $2.00 raise in the summer/fall seasons since a lot of families want to go out and have a great vacation here before their kids go back to school again. Another reason is this location where I'm working at is currently short staffed all the time and supervisors, managers just come and go. I have made some friends with my co-workers and former supervisors there and they are fun to work with. The former Director/Manager? was really cool to work with when he checked up on our food outlet or when he worked with us. But the other upper position employees kind of gave me a bad vibe
ProsDiscount on food outlets, Benefits, and Employee Appreciation Months
ConsManagement, Too Much Demand from Guests, Low Pay Wage, Drama

Questions And Answers about Great Wolf Lodge

If you were in charge, what would you do to make Great Wolf Lodge a better place to work?
Asked Aug 16, 2017
Can’t think of anything.
Answered Nov 28, 2020
What the parents have a better experience for working with the people, make things a lot easier help out.
Answered Nov 19, 2020
Do you have to wear uniforms in any areas of work?
Asked Mar 23, 2017
Yes everyone has an uniform
Answered Oct 7, 2019
Yes. Every department had a uniform
Answered Jun 29, 2019
What are the mid shift hours ?
Asked Aug 2, 2016
The mid shift is 11 to 7 in Bloomington Mn
Answered Jan 21, 2020
It depends where you work. I work in Buckhorn's Gift Shop and the day shift is 8:30-4. The night shift is 3:30-10:30, at least this is what I'm seeing.
Answered Dec 22, 2018
Is there a drug test?
Asked Jan 11, 2017
I did an oral swab while doing my paperwork after my interview.
Answered Jan 9, 2019
I did an oral swab, but I didn't do it until I was offered the job and did the background check paperwork.
Answered Dec 22, 2018
What is the interview process like at Great Wolf Lodge?
Asked Jul 31, 2016
It's a bit interesting but all I can say it's really fun! From my experience the HR at Great Wolf Lodge SoCal in Anaheim/Garden Grove CA is such a FUN experience to even talk to!
Answered Oct 8, 2019
Phone interview first. First question was, "what is your favorite child's movie and why?" That caught me off guard, so be prepared. Different questions about how you handle stress and things of that nature. A couple of days later, I got a face to face interview. More situational questions pertaining to the dept you applied for. I applied for housekeeping, (room attendant). They asked how I cleaned rooms, to tell them about a time a guest was upset and what I did to calm them, stuff like that. They asked if I had questions, I did, and I asked them. They had me do an oral swab for the drug test and sign papers for the background check. That's it :)
Answered Jan 7, 2019