Working at Gucci: Company Overview and Reviews

241 reviews
Gucci Ratings
Average rating of 241 reviews on Indeed
3.5Work-Life Balance
4.0Pay & Benefits
3.4Job Security & Advancement
5,001 to 10,000
$25M to $100M (USD)

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Based on 318 reviews
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Gucci Reviews

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Overall Reviews at Gucci

Customer Service Representative | Secaucus, NJ | Oct 31, 2012
Great environment geared to help you learn and grow as an individual. Very supportive management team that truly had your best interests at heart.
Working for Gucci over the past 6+ years has allowed me to grow as an individual as well a part of a team. Each day started with the a review of our brands financial analysis that was condensed and sent to our controller and sales team. We then reviewed our ASN (Advance Shipment Notice) and advised the warehouse of merchandise that delivered and if there were any shipments requiring priority. Daily monitoring of orders, following the life cycle of the order from production to the customer. Prioritize orders approaching cancel dates, special events or rush orders. Communications with buyers regarding price issues, EDI transmissions, quantity discrepancies, etc. During market we entered orders and submitted to production and sent confirmations to the buyers. Follow up and reply to any email communication, process return authorizations, return to suppliers, inter company transfers between retail and wholesale, process reorders, etc. Each season required defining and assigning our new color/fabrics to the NRF Standard Color and Size Codes which provides retailers, vendors, and manufacturers a common language for product color and size identification that supplements the UPC information for EDI purposes. Gucci Group is an ensemble of luxury brands that each have their on Wholesale Customer Service Specialist, we all worked closely together and were able to assist each other when necessary. The hardest part of the job was when we were approaching our current season cancel date and
Prosfriendships that i made, the knowledge i gained, great discount
Consi was located in new jersey away from my hometown of birmingham, alabama
| Secaucus, NJ | Jun 25, 2018
Culture is changing but not fast enough
Your success only depends on what one low level manager thinks of you. The culture is changing and many leaders are good but they need to remove old guard. They have an inefficient old way of doing things and if you suggest anything that will improve their process depending on the manager it will be rejected based on their not understanding and wanting the status quo. However, there are some incredibly supportive and forward thinking managers as well. They just have work to do in improving the communication from the top down as well as communication between departments and position duties. The new CEO has had a positive impact over the past few years and I believe that they are trying to get rid of the old inefficient ways of doing things and change the culture to more forward thinking. I was shocked how old the systems and programs they had in place were and their processes were completely irrational but they had been done that way for the longest time and the management in place wouldn't change that as long as they were still there even if it wouldn't cost the company any money. As an employee you are overworked and underpaid and if you want to keep your position don't dare mention the idea of a pay raise or a change of position because you will be replaced. They also completely lie to you when they say there is opportunity for upward mobility.
ProsEmployee sales
ConsUnpaid Lunch, Weak Culture, Employee Treatment
Sales Manager | San Francisco, CA | Apr 11, 2013
Fast paced luxury boutique
Our day starts with a morning meeting. Recap from the day before, LY numbers, daily goals, product knowledge and/or any other informative things that need to be talked about. Then I open the cash registers, check emails from corporate for store consolidations and other stores for transfer requests. If there are any I will pull the requested items and prepare them for the shipping team. I will also send out requests if any of our team needs items we don't have in store for out clients. If new shipments come I put the items where they belong and get a display ready. Then I make myself on the floor and do a floor count if no one has done it before, check if everything is up to the visual standards and assist customers and colleges if certain questions or problems arise that they need assistance with. I have learned how to read and analyze on hand reports and how to strategize business better threw that. We are quite a big store. We have all in all about 18 people excluding me in our boutique. Including 4 managers, 3 support and operations people and the rest is the selling team. The hardest part is when there isn't enough coverage and one is pulled in all different directions. The most enjoyable part of my job is when I can work with my amazing team, we all help each other, do our job, have a overall successful day and happy customers in the end.
Sales | Honolulu, HI | Jan 14, 2013
Expected to give 100% to the company. Any time for family, etc. frowned upon.
Starts w/a meeting to review the previous day and to discuss upcoming events, expectations. Once on the floor check the displays, do a daily count of merchandise on display, fix displays, clean, greet and help any customers as they arrive in the store. In down time, contact customers to give them updates on latest arrivals, etc. Management in the store very knowledgeable, but most tend to not be hands on and are kept very busy by the company writing reports. Some co-workers are very keen on making money (commission) and have the energy to fly around the store selling, but not with upkeep of the store, or how merchandise is presented or handled, which management stresses to be important to keep up the standards. But, they overlook it if their numbers are good. As an old timer, this conflict of interest was very draining. They made it very hard to take days off or schedule vacations. If you didn't take all your vacation because of schedule conflicts, you just lost it. Any doctor's appointments or any appointments had to be made at least three weeks in advance and submit requests to be off because we never had a weekly set schedule. The only bright spots were when personal customers left happy with anything I suggested for them.
Pros401k, health insurance
Consno breaks, no set schedule, no life outside of work.
Loss Prevention Manager | Street, MD | May 3, 2017
Productive,High end retail,everything is for sale
When you work at this company everyone is a sales person from the moment the doors open until they close at learn how to refer customers even if you are not in the sales department. you are taught about the product and how to speak about it to the customer. even the stock staff is taught how to carry the product out to the customer for presentation.the culture is upscale,friendly and customer satisfaction is the goal no matter what.this is a field where branding the company name is everything. every detail is taken into consideration from the way you dress to the way you stand and speak.i lot of my customer service skills was learned while being employed here. for me it is the perfect training ground for the retail industry in sales and retail loss prevention. i learned how to electronically follow products into and out of the store from warehouse to sales floor and if it was not sold how to trace it if it was stolen.working here gave me the profession edge i needed to further my career advancement in other security organizations. they command a standard just like the military that you can carry with you anyplace you go.
Prosdiscounts on the product, steady pay, 401 plan, consistent work hours, professional work environment
Consraises don, t come often
Sales Associate | United States | Jan 19, 2020
Best luxury company to work for
Gucci is an absolutely phenomenal company to work for! I cannot say enough positive things about Gucci. They teach you everything you need to know, and truly give you all the tools you need to perform at your best. From extensive training programs, to the best benefits and compensation programs in the industry, Gucci does everything exceptionally. Location is a big factor for compensation. Top performing associates at big stores make 6 figures, upwards of 160k, most associates especially at smaller stores average around 60-70k/year. There is room for opportunity for HR to better listen their employees and perform more thorough investigations regarding complaints about management. Management was the reason why 4+ associates left our store. We could no longer work for someone who passed off all of their responsibilities onto their employees while collecting salary, who hid in their office on their phone and did no work all the while micro-managing staff, and who didn't even know the fundamental operations of the store. During my time at Gucci I heard many similar stories throughout the company of incompetant management taking advantage of their positions.
Sales Manager | Secaucus, NJ | Apr 13, 2012
The environment was friendly and courteous.
Most people and departments worked well with Customer Service giving us the support we needed to get the job done. Most employees were team players and worked closely and efficiently with myself and Customer Service. A typical day was ensuring that our end customer was satisfied with their receipt of their orders. That their orders were shipped within the timeframe needed. I was also support to some of the sales team with regards to their watch line samples, making sure that they received new product in a timely manner and their requests for updates were received efficiently. The hardest part of the job was sometimes the timeframes we were working in. Sometimes product was delievered late and we had to shipp it as soon as we received it, but with the teams in place and their willingness to be a teamplayer, we accompolished sometimes the hardest goals. The most enjoyable part of the job was seeing the new product and getting it ready and out the door so our customers could begin to sell it. The people also made working for Gucci an enjoyable experience.
Prosbonus; watch sales; summer hours
Conswatch sales they could be very tedious
Specialist | San Diego, CA | Jul 10, 2014
Productive, and fast
A typical day at work consisted of product arriving, getting it ready to put on the floor, and selling it. Since I was in charge of women's and mens apparel and shoes, I would have to place orders for product that was selling out quickly which was about once a week.There was a fast paced walk-in clientele so one would have to be on their toes at all times. I learned how to take initiative in helping staff members with store operations, and multi-task with my sales goals. My co workers were helpful, and dependable. I always had fun during the busy, stressful times and could always depend on them for a laugh. The hardest part of my job was having to be there from open to close up to two weeks in a row during the holiday season. I enjoyed the rewarding commission checks, and the closeness to my co workers but it was difficult at times, though any job can be so I always had my best foot forward. the most enjoyable part of my job would have to be the wonderful clients I built relationships with. I made friends with some of these people, and still have close relationships with some.
ProsChristmas dinners, and the friendly clientele
ConsLong hours, and late nights
Operations Manager | Palm Desert, CA | Oct 18, 2016
minimal to no advancement for back of house or operations staff.
the company is great to work for over all but as always there is a limit. operational staff is stuck the availability for advancement is minimal at best and only is flagship stores. A with any job one bad manager can ruin the whole experience. Such as in the palm desert store location. The micro management is ridiculous and and inability to leave personal feelings or emotional events at home can and has ruined the work environment. If the company its self could stop and look down from there high end high horse and see that some of there over barring ways don't work with a manager (like the one in my store) that can't handle the pressure. Then they would be able to eather change or remove that person so that they don't overwhelm there staff and create a poor, sad borderline hostile work environment. some people just can't take the stress and especially if it's a manager they need fined another field of employment.
Prosgood benefits, overtime, holiday pay
Conspoor store level management, very small raises, and minimal advancement opertunity.
Sales Associate | Vacaville, CA | Mar 9, 2013
Caring and fun environment, always fun to interact with supervisor and insure we had a good time at work
I always arrived at Gucci during Black Fridays, so it was fast paste and busy all the time. But great thing about Gucci was i learn fast about know what to do on my arrival. Other co-workers in Gucci help me find which areas in sales floor had items in the display case, and what area in the back of the store had the bags/clothing and shoes. It was a lot of fun work with the older co-workers. And my supervisor insure i had my break. I wouldn't say i had a any hard time at work, sometimes was hard to deal with multiple customers, but it wasn't a hard task to do. I couldn't work with the register but insure the more experience people on the register had the customers items. Also was easy to learn about the items and discounts and sales they had on store, so i always had customers answers ready. I really like the interaction with people i work with and people i talk to during my work in Gucci. I learn a lot about people value on certain items and quality the seek.
Prosfree lunch
Consseasonal hire
Sales Consultant | Makati | Dec 16, 2014
Fun workplace, I get to meet our celebrities and handle expensive items.
-Greet all customers with a firm smile. Keep all staff and most specially our customers posted for new stocks and deliveries, sales and promotions, special events and etc.. Set up our window display according to concept and season. Engage in special events. Ensuring all products are in strict care and presented well on display eye-catching to everyone. To interact and sell according to customer interest in a certain item. Knowing the product well. Reporting and documenting daily inventory and making sure all products are safe and in a well maintained temperature. Try to meet the monthly and annual quota. Keeping all customers updated through text and e-mail ahead of time regarding their orders or new deliveries, special occasions, product promotions, sale and events. Reservation of a certain item according to customer’s interest with assurance to purchase is placed separately and documented valid for a period of time only. All responsibilities should be done in a strict process. We handle for-repairs on all original GUCCI products and to package them to Italy. -I learned how to discipline myself and controlling emotions in dealing with irate customers. I also learned that most of the rich people I assisted was more lonely in their lives compared to the less fortunate ones. -Management was very professional and strict and one good thing about the management is they actually sees you when you do well with your work or not and acknowledge it by helping you grow mo
Sales Associate | Bond Street Station | Jul 15, 2014
Friendly, Luxury and harmonic work
I have been with the company for one year. I started at Harrods last year in July, as a Sales associate, which was a work i enjoyed a lot. The clientele was so colourful, i was meeting a lot of people from different countries and with different nationalities. I studied acting, so I love communicating with people and finding out more about their life and culture. It was so interesting for me, something what opened my eyes, my heart and make me realize that the world is an amazing place. After a while I was transferred to boutique in Old Bond street, which i was really unhappy at the begging, but after few weeks I realized how amazing is to work in the flagship store. The clientele and environment was different, i was building the relationship with the customers, getting know them even more, about their families, kids and needs. I experienced working in a big group, in a team, but with my own personal addition. It was like circus for me, we were there to entertain the people coming in and find what is their product. For last 5 months I have been working in Selfridges, as a cover for leaving manager in Ladies Ready to wear department. There i learned how to write the monthly and weekly reports, how to order needed items, following the competitors and I saw the business side behind the brand. I was communicating with buyers for special orders, finding out witch clients which dress should they wear for a red carpet. I worked in three different environments, each one
Visual Merchandiser | Sydney NSW | Aug 8, 2016
Meticulous And Great Communicator
• VISUAL MERCHANDISING – Brings a broad and comprehensive familiarity with visual merchandising responsibilities, processes, and standards to meet the requirements of complex, international companies. Skilled at establishing visual direction and policy across multiple stores, coordinating various teams, and implementing initiatives and programs to effectively support company objectives and achieve sales growth and profitability. • LEADERSHIP – Excellent management and leadership ability. Dedicated to forming real, professional relationships inspiring employees to achieve the highest possible results. Able to identify areas of improvement and then work with employees to exceed expectations. Talented training leader and developer. Experience managing budgets and administrative duties while ensuring that all processes are proceeding according to schedule. • COMMUNICATION – Communicates with supervisors, peers, subordinates, clients and external organizations efficiently and effectively. Able to express difficult concepts and make goals and projects understood. Coordinates with multiple departments and individuals to best analyze situation and achieve the best results

Questions And Answers about Gucci

What tips or advice would you give to someone interviewing at Gucci?
Asked Aug 26, 2017
Do your best job. Customers service and if you are sales person be the best
Answered Jan 10, 2019
Search for history company and current designer. know about the products of the collection and show their qualities and developments in the sales area
Answered Aug 8, 2018
What advice would you give the CEO of Gucci about how to improve it?
Asked Jan 30, 2017
Here's a brilliant idea... show your BoH staff some appreciation. How is it that the people that do the most, and have the most potential for your company, are the most under paid? Sales get fat commissions, management gets a bonus if the store does well, and your BoH staff gets more stress, more to do during the day, and the same pay. Example: Have all of your BoH staff not show up one day and see how well your store does. Next, have your sales staff not show up on a different day and compare sales. I bet the day the sales staff doesnt show up is the day that has better sales. The reason for this is because sales associates have become reliant on everyone else doing all the work for them. At the same time, there isn't anyone else to do the job of the BoH staff. But they can just as easily go to the floor and smile while they say, "Hello, welcome to Gucci, what size do you need?" Mind you, most companies are the same in the regard that they act like the BoH is the core of the company while doing absolutely nothing to make them feel like their work is as equal as that of a sales associate. But I have never felt the divide between the value of a sales associate and a BoH person so much as I did during my time here.
Answered Jun 20, 2019
Improve work life balance. We are humans not robots.
Answered Mar 18, 2019
What is the best part of working at Gucci?
Asked Sep 26, 2021
Nothing there is no opportunity for growth.
Answered Apr 26, 2022
Great company values, great pay and bonus, great discount and employee perks
Answered Apr 26, 2022
What are some tips for doing well in the interview?
Asked Mar 30, 2017
Eyes to Eyes Contacts , deep knowledge about the products and welcome the customer, with a smile and available and create a relationship so that you always come back to Gucci.
Answered Aug 8, 2018
Eye to eye contact, respond frankly, smile, be calmed, shake hands firmly.
Answered Jan 6, 2018
If you were in charge, what would you do to make Gucci a better place to work?
Asked Nov 24, 2019
Stop trying to make the BOH do everything that is how nothing gets done or done right. Give BOH monetary incentives. Like a 1 percent commission to share amongst the whole BOH team. Let them know that there is gold under the rainbow. Stop saying that you appreciate them and start showing them instead!!!
Answered Dec 7, 2020
Listen more to employees concerns and make people understand there will accountability for the actions if they dont do what is asked from managers for safety and regulations that are put in force
Answered Nov 24, 2019