Guitar Center

Working at Guitar Center: Company Overview and Reviews

Guitar Center
Guitar Center
3.3
1406 reviews
Guitar Center Ratings
3.3
Average rating of 1406 reviews on Indeed
3.3Work-Life Balance
2.7Pay & Benefits
2.8Job Security & Advancement
3.0Management
3.6Culture
Headquarters
5795 Lindero Canyon Rd Westlake Village, CA 91362
Employees
10,000+
Revenue
$1B to $5B (USD)
Industry
Retail

Popular jobs at Guitar Center

 Average SalarySalary Range
Sales Associate
42 salaries reported
$10.05
per hour
$7.25-$16.35
Operations Associate
20 salaries reported
$9.86
per hour
$7.25-$14.95
Sales Representative
10 salaries reported
$9.90
per hour
$7.25-$16.50
Customer Service Representative
13 salaries reported
$11.47
per hour
$7.25-$18.60
Instructor
14 salaries reported
$18.21
per hour
$7.25-$33.60
Salary Satisfaction
33%
Of the employees are satisfied about their pay
Based on 1556 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Guitar Center Reviews

Popular JobsSales AssociateOperations AssociateSales RepresentativeCustomer Service RepresentativeDepartment ManagerInstructorOperations ManagerAssistant ManagerRetail Sales AssociateCustomer Service ManagerMusic TeacherAssociateSales ManagerStore ManagerManagerRepair TechnicianGeneral ManagerSalespersonTechnicianAssistant Store ManagerGuitar InstructorLead AssociateOperations AssistantWarehouse WorkerShipping and Receiving ClerkWarehouse AssociateCall Center RepresentativeOperations LeadTraining ManagerLoss Prevention OfficerRental ManagerCashier/SalesCustomer Service Associate / CashierForklift OperatorGear AdvisorLessons LeadRetail Assistant ManagerSales LeadStudio ManagerManager in TrainingTelephone RepresentativeWarehouse ManagerAccount ManagerAccounts Receivable ClerkAdministrative AssistantAssistant Operations ManagerAudio Visual TechnicianDistrict ManagerInside Sales RepresentativeLuthierMarketing SpecialistOperations SupervisorOrder PickerReceiverRetail ManagerSales ProfessionalStaff AccountantTeacherAssistant Sales ManagerAssociate ManagerCategory ManagerCommissionerCustomer Service/Sales RepresentativeDepartment HeadDepartment LeadExpeditorFloor ManagerGreeterHuman Resources ManagerInstallerInventory ManagerLead Project ManagerLogistic CoordinatorLogistics AssociateMaintenance TechnicianMerchandiserMultipleMusicianOffice ManagerOperation AssociatePackerPayroll CoordinatorPayroll SpecialistProcessorProject ManagerReceiving AssociateReceiving ManagerRecords ManagerRentals ManagerSales AssistantSales CoordinatorSales CounselorSales MerchandiserSales SpecialistSales and Service AssociateSound TechnicianTeam LeaderA/RAccount RepresentativeAccount SpecialistAccounts AssistantAccounts Payable ClerkAccounts Payable CoordinatorAccounts Payable SpecialistAdministratorAdvertising ManagerAudio EngineerAudio Visual EngineerAuditorBilingual Sales RepresentativeCashierClerkCoachContract RecruiterCrew MemberCustomer AssistantCustomer RepresentativeCustomer Service Team LeadDC Employee Data AnalystData Warehouse EngineerDepartment AssistantDesign ManagerDirectorDirector of Creative ServicesDistrict Sales ManagerDoor to Door Sales PersonDriverDrum RepresentativeEditorEquipment OperatorEvent CoordinatorField ManagerFinance InternFreelance CopywriterFreelancerFront Desk AgentFront End DeveloperGuitar AccessoriesHRIS ManagerHead honchoHelp Desk AnalystHuman Resources GeneralistHuman Resources SpecialistIT DepartmentIT Project ManagerInbound Customer Service RepresentativeInstrument TechnicianInsurance Verification SpecialistInternal AuditorInventory AllocatorInventory AnalystInventory Control SpecialistJunior PlannerLaborerLead InstructorLead Music InsructorLine LeadLoaderMaintenance SupervisorManagement TraineeMarketing ManagerMaterial HandlerMentorMerchandise CoordinatorNetwork Security EngineerOMITOld time employeeOrder ManagerOutside Sales Account ManagerPackage HandlerPart time EveningsPhotographerPiano TeacherPlannerPresidentPricing CoordinatorPro AudioPro Audio Certified ExpertProducerProduction AssociateProduction SupervisorProfessional Audio ExpertPublic Safety OfficerQuality Assurance TesterReceptionistRentalsRetention SpecialistRoom ManagerSales AdvisorSales ClerkSales ConsultantSales DirectorSales Support RepresentativeSan Jose, CASenior Graphic DesignerSenior Inventory AnalystSenior Retail Sales AssociateSenior Technical SupportShipperSoftware ArchitectSpecialistStrategy ManagerStudio AssistantStudio LeadStudio leadSupervisorSupport AnalystSystem EngineerTeam MemberTechnical Sales ManagerTechnical SupportTechnical Support SpecialistTrainerTraining AssistantUnloaderWarehouse Assistant ManagerWarehouse LeadWarehouse SpecialistWeb DesignerWish I knewWorked Various Temp Assignmentsfloormember of the corporation and obtain
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Overall Reviews at Guitar Center

4.0
Department Assistant | Boston, MA | Mar 25, 2014
helping people make music
-great vibe - great people - great values - priceless education - solid mentors - constant growth
3.0
Customer Service Manager | Fairfax, VA | Sep 13, 2018
A Stepping Stone
This job taught me management skills I will always keep and really taught me responsibility when no one else is watching. I think I can take some of the hardships from this position and turn them into wisdom in my next role.
ProsGuitars were everywhere!
ConsManagement
3.0
Customer Service/Sales Representative | Indianapolis, IN | Feb 5, 2018
You Are a Number
Guitar Center is your typical Fortune 500 Company that will fire their employees for going to a funeral and refuse to pay commission to their retail employees. I would never recommend Guitar Center to anyone.
ProsDiscounts
ConsManagement
3.0
Sales Associate | San Bernardino, CA | Sep 18, 2017
Good for a start up job
Very hard to get ahead in this company. The big guys in the suits and ties don't let anyone get overtime, and cut corners everywhere they can. They try to make operations associates do sales people's jobs, because operations doesn't get commission. It is pretty relaxed sometimes, but I would never recommend making GC a career. Great for some side cash, but get out while you can.
1.0
Sales Professional | San Francisco, CA | Apr 19, 2017
n/a
This company needs to be restructured. It was very difficult to take day to day tasks seriously if they would not let us work a full 8 hours a day. The pay was asinine.
Prosproduct discounts
Conseverything
4.0
Customer Service Representative | San Antonio, TX | Oct 5, 2016
The Wal Mart of Music
Guitar Center was good to me. Good place to work, flexible hours, decent benefits. The pay was great but...it should be better. I made that company $1 Million in a year and I was I made $34,000 before taxes, Their commission rate is broken. But all in all, cool place.
ProsIt's a music store
ConsPoor management decisions, idiots on musical equipment
5.0
Customer Service Representative | Greensboro, NC | Nov 27, 2013
Fun place to work, very competitive, favorable merchandise to learn about and sell
Working at guitar center was bitter sweet. As a musician it was amazing how much I learned while I had worked there. The training alone was superior and helped me learn a great deal about the music industry and about instruments of all types. ( how they worked, what they were made of, where they came from, who made them and when ). The compensation was mostly dependent on commission, and while working with those who had spent years at this company, it was very hard for a new hire to get ahead monetarily when their knowledge and sales skills were freshly acquired. It also caused some friction among the veteran employees if one were to excel too quickly.
ProsThe learning experience, the competitive nature of commission sales, the discounts on merchandise
ConsEmployee competition created a hostile working environment, between veterans and new hires there was friction, help from other employees was not granted, management swayed from hiring females, they also tended to let female employees go first if a department's sales were lagging, the gap between veteran employees and new hires was large, it was very difficult to earn adequate compensation.
3.0
Manager in Training | Rockford, IL | May 9, 2013
Fun Environment but low paying gig.
Warehouse Manager and OMIT for 3 years. Fun place to work, but provide minimal insurance benefits and low pay. Coworkers are usually a fun bunch if your musically minded. Loved the hours but hard to do overtime if the store budget doesn't allow.
ProsGreat employee discount
ConsPoor Pay and Insurance Benefits
4.0
Customer Service Representative | Los Angeles, CA | Jan 18, 2021
Coworkers and the customers made it worth it
If you're a musician, it can be pretty fun especially in a city like Los Angeles. Get to talk all day about gear/artists with coworkers and customers. Met a whole lot of cool people. But the underlying sales dynamic could be pretty toxic at times amongst the team. Pay isn't the worst but unless you're full-time or in management, your schedule can be inconsistent and sometimes sparse especially in the slow season of the year, making it hard to make ends meet. Also, no benefits if you're part-time. Management was inconsistent and they weren't always on the same page, but you could tell their hearts were in the right place. I did appreciate that even though I did not have vacation days when I was a part-time employee, management was flexible with allowing me to take time off to visit family as long as I let them know well in advance. Also, having an employee discount was a huge perk.
ProsDiscount, musician culture, diverse clientele, benefits if full-time
Consscheduling, occasionally toxic sales culture, communication issues
4.0
Sales Lead | Tucson, AZ | Apr 23, 2019
Recommended
Great company to work for especially for musicians and music enthusiasts. Hourly plus commission (percentage varies in each department) which increases your value as a worker. Training is thorough on product for safety and best sales outcome
ProsYou basically work for yourself by building clientele
ConsDrums and accessories is hard to make commission

Questions And Answers about Guitar Center

Does the Guitar Center Distribution Center drug test? If so, do they test with a mouth swab or a urine sample ?
Asked Jun 8, 2016
For the Distribution Center, yes....they do drug testing due to safety issues involved with the use of heavy warehouse equipment. It is a urine test done at a lab. No drug test is required to work in the stores.
Answered Jul 9, 2018
Yes. It's a urine test done in a lab.
Answered May 8, 2017
How often do raises occur at Guitar Center?
Asked Jan 12, 2017
Once a year. For a teeny tiny percentage. As a sales associate, I only got a pitiful 10 cent raise despite my performance. I only saw any real raises from my promotions. Sales Associates do make commission though. If I recall, it was 10% commission.
Answered Jan 21, 2020
They just released Yearly performance based raises. Although, I was told i would get "X raise" during metrics examination and then a corporate notice was sent out that HALVED all raises given that year regardless of what they raise was.
Answered Feb 27, 2018
What is the interview process like at Guitar Center?
Asked Sep 12, 2016
It was a very easy laid back interview with the store manager and another associate. I discussed why I wasted to work there (part-time) and my future goals which flowed into me talking about my music knowledge. It is also retail so I also gave examples and talked about customer service and sales. I did tell them I was aware of the "bad rap" that guitar center has but that I had always had a positive experience as a customer in their store. The manager was well aware of the reputation and explained how he wanted the store and company presented to customers. I applied on line, got a call the next day to set up an interview for tomorrow, interviewed -about 35 minutes and was called an hour later with an offer.
Answered Sep 6, 2017
It was great. I was interviewed by professional and talented musicians. We had a chance to discuss the expectations of the job and a I had a very good overall understanding of the environment and opportunities.
Answered May 10, 2017
What if I don't play an instrument,,can I still work there as a repair tech?
Asked Aug 8, 2017
As long as you have some experience with music and are quick to take up on an instrument then they might consider you. If not then you'll probably either be working the door, or in the backroom with Operations. Techs need to pass a test to show their level of competence, and having some sort of qualifications from a luthier school helps.
Answered Dec 27, 2018
Yes of course, if that were a prerequisite to work there, is that really somewhere you'd want to work at in the first place?
Answered Jul 23, 2018
What tips or advice would you give to someone interviewing at Guitar Center?
Asked May 12, 2017
Show your strengths with musical gear right ay
Answered May 14, 2018
Know your gear as well as everyone else's.
Answered Nov 25, 2017