H&M

Working at H&M: Company Overview and Reviews

H&M
H&M
3.8
3238 reviews
H&M Ratings
3.8
Average rating of 3238 reviews on Indeed
3.5Work-Life Balance
3.7Pay & Benefits
3.4Job Security & Advancement
3.2Management
3.8Culture
Headquarters
Stockholm, Sweden
Employees
10,000+
Revenue
More than $10B (USD)
Industry
Retail

Popular jobs at H&M

 Average SalarySalary Range
Sales Advisor
87 salaries reported
$12.29
per hour
$7.25-$18.45
Visual Merchandiser
5 salaries reported
$17.08
per hour
$8.50-$25.65
Sales Associate
46 salaries reported
$12.31
per hour
$7.25-$18.50
Store Manager
6 salaries reported
$72,750
per year
$36,000-$117,000
Mergers and Acquisitions Manager
4 salaries reported
$44,500
per year
$22,000-$67,000
Salary Satisfaction
58%
Of the employees are satisfied about their pay
Based on 4529 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

H&M Reviews

Popular JobsSales AdvisorSales AssociateDepartment ManagerVisual MerchandiserCustomer Service RepresentativeCashier/SalesDepartment SupervisorRetail Sales AssociateStore ManagerSales RepresentativeSupervisorWarehouse WorkerManagerCashierSales CoachCustomer Service Associate / CashierStocking AssociateSeasonal AssociateAssociateSales LeadVisual ManagerRetail Assistant ManagerStockerDistrict ManagerLoss Prevention OfficerOperations ManagerSales LeaderSales ManagerCashier/StockerRetail AdvisorMerchandiserPackerSales AssistantSales TrainerAssistant ManagerSalespersonTruck DriverVentasAdministrative AssistantAsociado/a de ventasAssistant Store ManagerCall Center RepresentativeCrew MemberMaintenance TechnicianStock SupervisorAgentCustomer Service/Sales RepresentativeDepartment LeadDepartment ResponsibleH&MHuman Resources ManagerLaborerLead AssociateLogistics ManagerLoss Prevention ManagerMechanicOrder PickerPackage HandlerSenior Retail Sales AssociateShipping and Receiving ClerkSpecialistTeam MemberTrainerAssociate TrainerBilingual Customer Service AssociateBrand AmbassadorCajero/aCash Office ResponsibleCleanerControllerCoordinatorCustodianCustomer AssistantCustomer Service ManagerDepartment AssistantDepartment HeadDistrict Sales ManagerFacilities ManagerFloor ManagerGeneral ManagerInternal Communications ExecutiveInventory AssociateJanitorLead CashierLogistic CoordinatorMaintenance PersonMentorMerchandising AssociateMergers and Acquisitions ManagerOffice AssistantOffice SupervisorOperation TechnicianOperations AssociateOperations SupervisorOperatorOwner Operator DriverQuality Control ManagerRecruiterResponsibleSales ConsultantSeasonal Retail Sales AssociateSecurity GuardService AdvisorStock ManagerStylistTeam LeaderYard Driveradvisor3rd Line Support EngineerABLADVISORAccount AdministratorAdecco TempAdvisor/ResponsibleAmbassadorApprentice ElectricianArt DirectorAssistantAuditorBasically Everyone Else's JobsBrand RepresentativeBusiness AnalystCash ManagerCertified TrainerCherry PickerCivil workerClerical AssistantClient AssociateClient Services SpecialistCoachConductor/aConstruction AdministratorConstruction ManagerConstruction Project ManagerCorporate TrainerCountry ManagerCustomer ConsultantCustomer Service Team LeadCustomer serviceDHRDMDeparment LeadDepartment full-timerDept. ResponsibleDept.ManagerDesignerDiesel MechanicDisc JockeyDishwasherDispatch ManagerDistrict level positionDriverElectricianEquipment OperatorEverythingFLOOR LEADERFacilities TechnicianFashion AdvisorFashion ConsultantFilialleiter (m/w/d)Floor AdvisorFloor StaffFloor SupervisorGoods-in ManagerGround man/ SpotterH&mHair StylistHead of SalesHelp Desk AnalystHennes and MauritsHost/HostessHousekeeperHuman Resources AssistantHuman Resources CoordinatorIT SupportInspectorInventory AssistantInventory AuditorInventory LeadInventory ManagerIronworkerKundenberaterinLead MaintenanceLead SupervisorLeadmanLearning and Development ManagerLine SupervisorM.I.T AdvisorMakeup ArtistManagement TraineeMarketing InternMarketing ManagerMaterial HandlerMerchandising AssistantMerchantMozo/a de almacénNew York CityOccupational Health NurseOffice EmployeePMPbRPersonal ShopperPet SitterPickerPicker/aPipefitterPipefitter HelperProduct SpecialistProduction WorkerProfessional DriverProject CoordinatorPromotional ModelRailroad SwitchmanReceptionistRetail Customer Service RepresentativeRetail ManagerRetail Sales Associate IIRetorns, IncommingSSales Advisor (m/w/d)Sales InternSales MerchandiserSales SpecialistSales TraineeSales and Marketing ManagerSales assistantScrum memberSenior AdvisorSenior Customer Support RepresentativeSenior District ManagerSenior Human Resources ManagerSenior Project ManagerSenior Sales AdvisorSenior Support AnalystService DispatcherServicio al clienteSet ManagerShift LeaderSite Project ManagerSocial Media InternSpotterStore AdvisorStore ClerkStore DirectorStore PlannerSupervisor/aSupport StaffSystems Super User TechnicianTemporary/Seasonal while in schoolTraffic ControllerUnloaderVendedorVendedor/aVerkäuferinVerpacker (m/w/d)Visual LeadVolunteerWarehouse SpecialistWarehouse SupervisorWelder`creativo y amabledivers emplois dans l'entreprisegroundmanleadwerehouse
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Overall Reviews at H&M

5.0
Sales Advisor | Wheaton, MD | Feb 1, 2021
Beyond energetic, charismatic, and strong team oriented team, who always made each day new and full of life.
First of all the whole company is based around team orientation, which lightens the staff body's moral entirely .This helps with making sure the entire store stays above the District Manager, as well as, the Store Directors Goals for every single department. Which is usually somewhere close to 85% per department, and also store sales. After that it would have to be the overall well roundedness in every individuals skill set level within each department, due to the exceptional Hennes & Mauritz handbook, learning, and training process. While the Trainers continuously remind the new team members during the training videos, and store walk throughs that, "It is more than acceptable to ask any type of questions no matter how they may seem to oneself that they may have; are holding, or are hiding, whether it be for pride, ego, or fear of sounding incompetent." The Supervisors, as well as, the Management Team do a very awesome job of reinforcing the concept of letting new team members know to be themselves, and frequently tell new members that letting out your questions from the beginning is a good way to start. Rather than holding them back for when the new team member is faced with an incident with a guest questioning them on the exact same query that originally during the first new member walk throughs. The upper management constantly reminds fairly new team members that if this case were to actually happen, simply having the vulnerability to have asked the question alongside of
ProsThe Management always had incentives whether we met goal or not, donuts, lunches, an extension on holding some garments for us employees us. It was an awesome workplace.
ConsClosing Time everybody leaves when the final department is clean, but that is also a pro because it added to our growth and team bonding.
2.0
Warehouse Worker | Burlington, NJ | Jul 15, 2017
Just temporary
I gave this place a chance. I went through their THREE interviews for a simple warehouse associate position which is just an overkill. When I finally started, I received very little training. Yes it's a simple job but your left on your own to asked questions and figure it out. As a H&M employee you are heavily outnumbered by the temps and there's a language barrier that can interfere with work. The conveyor rollers are all busted but they haven't replaced them. There's not enough pallet jacks and a shortage of tape guns. No stretchwrap dispenser poles. Items that I was used to having at the workplace is not here or in terrible shape. How's working with your associates? I'll just quote this line from another reviewer "There are your hard workers, just enough-ers, and slackers." Honestly, being a hard worker can be a disadvantage. Your left to clean up after the slackers and after awhile this will drain you. Also management will just keep pushing you for more. Being a "just enough-er" sounds like the ideal choice because you can pace yourself and not exhausted yourself. There's no incentive for hard work here. I have to bring up that work space here is a joke! Too many times I have lifted with poor technique because of the little spacing to work with. You can't bend properly and use your power zone to lift boxes often. Bumping into associates, pallets, boxes, and whatever is on the floor. All of this is plain to see, but I've seen nothing done to correct it yet. Man
ProsDay shifts, 8 hour work days, benefits
ConsManagement, communication, old/broken equipment, work space, little to no advancement, favoritism, starting pay
2.0
Assistant Manager | Town of Sweden, NY | Feb 24, 2021
I have loved working here for many, many years! But now I have lost all hope of the management strategy...
a typical day at work: A new day with new priorities to handle every day - really fun. Unfortunately you'll never see any signs of appreciation from colleagues or managers since everyone is focused on them self... But work climate between equals and staff with lower positions. A workload at an extremely high pace that is impossible to maintain without crashing mentally and physically. But fun as long as it lasted and during the years I got to work with GOOD managers who understood the value of giving and taking, asking for help and giving help and adaptations to both the store's needs and the individual's. Unfortunately, these managers are endangered, it seems... management: 3 out of 15 Managers has been extremely good! Then of the rest, half of them have been good, while the other half catastrophe! They have taken cred for the work of others, been mean to the employers and haven't had any empathy. No signs of understanding of that their staff has a life outside of work as well - that also needs to work... Driving the staff to hard, and the worst part is that HQ seems to like the way H&Ms staff are being treated. Even if half of the staff ends up depressed and on sick leave. workplace culture: fun co-workers. High tempo and the best part is when you can serve a (nice) customer. Worse when you meet some angry person who thinks that you don't want to help them and that they have a better chance of getting their will if they yell at you. But thats just peoples lack of manners
ProsFashion, social, motion, quick thinking and high tempo
ConsCan't take time off, neither for dr. appointments or vacations, if you're 2 min late its being withdrawn from the salary, work 2 min overtime and you wont get paid
3.0
Department Responsible | Scottsdale, AZ | Feb 25, 2012
Great place to work to make $$ while in school but VERY stressful
I had this job when I was in my senior year in college. It was great because of the great starting pay. As a part-timer you got to choose your schedule of how many hours you wanted and what days/ shifts except you had to have open weekends. As a part-time you don't get health insurance or any other real benefits but you do get gift cards almost every month when the store hit their goals. This is great cause you basically get free clothes every month which is great for a college student. The downside to this job is the work load/ pace/ stress. This is a VERY stressful atmosphere. Its all about being efficient - working fast with no mistakes. The customers are very rude because at H&M you don't give direct customer service. There are only 3 points of customer contact - The floor, The fitting room, and cash point. Its basically an Ikea for clothes. You are not required to make sales on the floor such as outfitting customers and trying to up-sale them with other merchandise. If anything you try to avoid customers on the floor because you are to busy working on other projects, trying to keep your department clean, or working on go backs. This makes customers very upset because it can be very overwhelming to shop at H&M without any help. If a customer asks you where something is you aren't required to stop what your doing and show them you can get away with just pointing them in the right direction. Also the hours are very demanding because of the random times the have you come in
Prospay, gift cards, paid day off (birthdays and some holidays), schedule felxibility
Consrude customers, scheduled hours, demanding, can be stressful
2.0
Sales Advisor | Burlington, VT | Jul 28, 2020
find any other H&M to work at besides this one...
I’d like to start by saying for H&M as a whole... 5/5 star review I can’t go on enough about how wonderful of a company H&M is. From it’s core values and beliefs, day to day life in store, product, etc... amazing. However, for a company that values its employees and “best practices” the fact that they’re still letting the management team at this store continue for as long as they have honestly baffles me.... Management team will preach all day about communication skills, but can never properly communicate with each other let alone even consider talking to their sales advisors without extreme passive aggression. They love to talk to you all day about how they’re the manager and you’re below them which must mean you don’t know anything and it’s their way or the highway, but they would really love to hear feedback and your ideas (it does however threaten them and then you get blacklisted.) The managers will sit in the back all day or do small insignificant tasks that doesn’t help the bigger picture of what needs to be accomplished and then let their sales advisors single-handedly do the work of 3 employees on their own. Also, they all dislike each other... so you can imagine what working with that is like. The favoritism is OBNOXIOUS... I think that’s self-explanatory. You will never be properly trained. They threw all that out the window a long time ago... and there might be like 2 sales advisors left in that store that actually know what should be happening.
ProsPTO, employee discounts, great company
Conspoor management, favoritism, scheduling, lack of communication
2.0
Department Manager | Philadelphia, PA | Feb 7, 2021
Fast fashion slow progress
In my 11 years working here I have done and achieved a bunch of life skills. I was lucky enough to join in the prime of expansion but that did not last very long. For me, the going places and opening new stores in different markets, cities and states were the best thing along with the benefits. Unfortunately this great opportunity did not last long and turned into a “ favorites first “ kind of thing. The expansion experience became obsolete after a few years due to over saturation in the markets. Working in a store is very bittersweet because your coworkers becomes family like but there isn’t many opportunities for growth. Although I am one of the many people who has seen the best of this company, not a lot of people could say the same. The workload is very demanding and you are usually over compensated financially for every position but each role has hidden responsibilities that I feel is outside of the compensation. In order to be full time you literally have to have no life because your availability MUST be 100% open meaning your schedule is never the same. Management opportunities are far and free unless someone in the higher ups likes you enough for you to advance. I have also learned that all is takes is 1 bad incident to ruin your reputation and opportunity for growth. People are constantly looked over and taken advantage of, if you’re good at something chances are they will have you stuck doing that for too long and once you voice your concern about it, you’re viewed
ProsBenefits, pay, relocating jobs is very easy, family like in store teams
ConsNo Work life balance, very little growth, not enough pay in higher positions for workload expectation, district and regional teams are out of touch with reality, EVERY store is held to the same standard
3.0
Retail Sales Associate | Orlando, FL | Jan 6, 2021
A year and a half of wasted time
So to start I got hired around November 2019 I was happy and excited to work for a company I always admired . Then after not being put in the location I applied for I had to settle for less nontheless I was happy almost to start. Minus the location being surrounded in lower life america . And their being no employee parking . Which didnt matter to my store management. I learned a lot working there but I wouldn’t say I gained a lot from working for this company. I was still living check to check even with picking up hours and asking tor full time . I interviewed twice for fulltime and didn’t get it . I asked for consistency in my schedule never got it . Working there in pandemic was certainly interesting since people come in and touched Everything. In conclusion I’d say this job isn’t for someone who wants a consistent lifestyle. You will work your butt off to no avail ifyou let the company. Its more of a younger energy job . My store became severely under staffed after our quarantine in which our traffic never slowed. It was and is taxing on the soul. A couple of the employees had gotten positives in which they paid us off so that was nice ai guess. Um I ended up starting to emotionally give up on my moral annd worth for the company and store I was at bc I felt like I was a shining star no one wouod acknoledge Although I was the first employee of the month . On top of becoming positive that same year, my grandmother dying and a pandemic my mental health has not been top n
ProsPTO, free food sometimes (holidays), wear any clothes, 25% discount
ConsConsistency in schedule, Performance isn’t praised or rated or criticed or noticed often, on your feet
4.0
Visual Merchandiser | Denver, CO | Mar 17, 2021
Great, yet impersonal, place to work.
I absolutely loved my (just shy of) 7 years with H&M. I started as a part time associate in the Accessories Dept, and by the end I was a Visual Keyholder. Growth was incredibly difficult. Promotions are partially impacted by favoritism. I had a manager tell me to my face, "I'm not promoting you because your attitude sucks." May be valid to a degree, but when you're forced for almost a year to listen to the same short music soundtrack on a loop-while smiling! Not to mention watching customers throw clothes on the floor, it can really be a challenge (literally. People need to stop doing this. Seriously.) But they feel "We believe in people" is a way to grow and that is true. You can have zero experience and show interest in one area of anywhere within the h&m realm and they will help you to grow into that role. But it takes real dedication and effort. Benefits were alright. Good 401k matching, tenure determines amount of vacation accrued. I was just right over a month of accrued PTO days plus sick days are given in a separate bucket. They "Don't care if you're saving puppies on the top of Mount everest " DON'T BE LATE. Their T&A policy is strict and they are very consistent on accountability. It's part of their opening manager's morning routine so it will not be overlooked. They do a good job of rotating job functions throughout the day so you don't get bored or stuck somewhere. I left due to a health issue and what was a very poor and offensive response from my store manager.
ProsGrowth, fast paced, staff, values, industry leading
ConsVery strict T&A policy, impersonal managers, messy customers, say bye to all holidays and weekends.
3.0
Sales Advisor | Frisco, TX | Aug 14, 2019
Decent jobs for college students but inconsistent hours
Overall, the hours are super flexible and the job is easy to learn, even if you have little or no working experience. If you are a college student living at home or with roommates I'd say the pay is fairly decent. Usually, employees make about $9-10 per hours in the sale advisor position, however, you could negotiate for a bit more depending on your own location and own work experience. So the typical shift is 5 hours with a 15 minutes break or 9 hours (full shift) with the option to take a 30 minute or hour lunch. There's a truck shift (morning stock room), midday shift, and an evening (closing) shift. Part-timers are guaranteed at least 10 hours per week and full-timers are guaranteed about 30. Please be aware there are periods in the year when the store will not make goal or have much business, and that ultimately will affect the number of hours everyone will receive for the upcoming week. It is also important to note that a goal is set every week for the amount of money a location needs to make and will affect scheduled hours in the future weeks. Schedules are typically made about 4-5 weeks out. My favorite part of the job was the employee discount, which was 25%, and it can be combined with other store coupon offers. The workplace culture consists of mostly people in their twenties and a few high schoolers here and there, and for the most part, everyone seemed to get along fairly well. Occasionally, boundaries would be crossed, and sometimes they were not addressed
4.0
Sales Representative | El Paso, TX | May 3, 2015
PT is random at best but you have some good managers
As a PT sales associate your typical duties will range depending on your availability 8am-1pm is typically working truck so you'll be sorting clothes most of that shift. Its super face pace since they need to keep up with district mandated times. Sometimes you'll make it, sometimes you wont. You're also at the mercy of the person you're working with, if they're fast you'll need to keep up with them. 9am-2pm is mostly running. You're given a certain department or concept to run from the back and you have about 15min per rack to work with. Depending how fast the truck team works gauges how many racks you have to do on your shift. 3pm-5pm is mostly store floor. You'll be cleaning departments and running clothes from fitting rooms and behind cash points. 5pm-10pm is closing. This shift is the same as 3-5 but at 9pm thats when they assign you a department or concept and you have to clean up and close it and move on to another department to help close as well. Its pretty much an easy job, lots of walking and interacting with customers. If your ever given register exclusively be prepared to be there most of your shift. If your "H&M fast" get used to that being your particular role in the store. After a few weeks or months the managers will get a feel of who you are and what your capable doing good and your shift will changed accordingly. I started out doing different shifts and register work and now I almost always work mornings with truck or running, depending on w
ProsFast pace (day goes by fast), 1hr lunches, 25% discount for employee
ConsPT'ers schedule is super random, workload is intense sometimes

Questions And Answers about H&M

What is the interview process like at H&M?
Asked Jun 20, 2016
Applied and was asked to attend a group interview with in a week. The interview was interesting, had to give presentations on cutsomer servise and how we would respond in certain circumstances. Note: they take note of how you interact with others getting interviewed, be nice and confident! The interview was a friday and I heard back the next tuesday that I got the job
Answered Mar 18, 2020
3 sometimes 2 interviews
Answered Oct 8, 2019
If you were in charge, what would you do to make H&M a better place to work?
Asked Feb 15, 2018
If I were in charge, I would try my hardest to make H&M even more friendly for people who do not speak english and try to make it a little more plus sized friendly.
Answered Dec 7, 2020
I would have better communication and transparency with my team
Answered Nov 30, 2020
How long does it take for h&m to contact you back?
Asked Jun 12, 2016
About a week, and i was offered the job right after the interview
Answered Mar 22, 2021
Within a day they contacted me back to schedule an interview.
Answered Sep 27, 2020
What is the best part of working at H&M?
Asked Dec 3, 2019
The staff. I know a lot of companies say “we’re like a family” but it is VERY true with H&M.
Answered Dec 7, 2020
Your coworkers and discount.
Answered Nov 30, 2020
How flexible are your working hours at H&M?
Asked Mar 22, 2020
VERY flexible. Amazing managers who work WITH you.
Answered Dec 7, 2020
Not at all! My store manager once asked my coworker for a copy of her school schedule bc he didn’t believe that she was in school. She was only able to get one day off a week for school and they would STILL call her in that day. Work life balance sucks
Answered Nov 30, 2020