Overall Reviews at HCR ManorCare
Receptionist | Pittsburgh, PA | Apr 9, 2019
They fired me for taking 8 days off when my husband passed away. No work/life balance or provision for time off.
I worked as a part-time receptionist for Manor Care. My schedule was 4.5 hours a day M-F. The 5 day a week schedule was the killer for me because there is no provision for time off. I wasn't told that I only was allowed to take 3 days off until I had used them. So I was then expected to work 5 days a week for the remainder of the year with no time off. And when they say no time off, they're not joking.
They denied my request for 2 days off for my husband's surgery. I took off anyway. What was I supposed to do? My husband was having surgery! He passed away 2 days later and I was off for a week for the funeral. I buried him on Thursday and came back to work on Monday. I worked the next 2 weeks and I asked for 3 days off for the following week to settle my husbands estate and they fired me. If you've ever had to settle a loved one's estate in the wake of just losing them, you'll understand my need for a little time off. Talk about heartless! They fired me, a 63 yo widow, 3 weeks after losing my husband because I needed 3 days off to settle his estate.This widow is also a Vietnam Veteran.
While the job itself wasn't bad, I found the culture to be very unfriendly and not inclusive unless you're a medical person. I really did enjoy greeting the families and visitors and providing a positive and welcoming environment at the reception desk. My work was obviously not valued or appreciated by Manor Care, but I did feel appreciated by many of the families and visitors.
ProsJob was fairly easy, enjoyed greeting families and visitors, pay was good
ConsNO TIME OFF, did not feel included as part of the team, NO TIME OFF
Visiting Nurse | Milwaukee, WI | Dec 7, 2019
They OVER promise and UNDER deliver
I was hired as a Per Diem Hospice Visit Nurse with the expectation that I worked two 8-hour shifts a month, and no holidays. I was promised that my visits would be in my local county, closer to home. However, after I accepted the position and was trained in (if you call that training), the expectations suddenly changed and I was expected to work a minimum of four 12-hours shifts and two holidays a year. Plus, when I do visits I am driving over 60 minutes to many of my visits (and over 60 minutes back home at the end of the day). Triage nurses that work on weekends are not local (they live outside of the state) and do not know the local cities so they send you and other nurses all over our region. Triage nurses don't attempt to help patients over the phone, only send out nurses to "deal with" the patients. Triage nurses are not wiling to go out of their way for anyone including fellow staff. Training is absolutely the worst - it is a "figure it out yourself" environment. Supervisors don't call you back, and you are oftentimes left alone with no support in patient's homes in situations that you REALLY need direction/help. They hire just about anyone who applies, and it shows. They accept just about any patient that wants hospice, regardless of their skilled nursing needs (we call ourselves "ICU Hospice" nurses because of the HIGH acuity level of many of the patients). Communication between office and field staff is awful, communication between field staff is bad too ...more
Registered Nurse | King of Prussia, PA | Jul 8, 2018
Could be amazing, If only...
I have worked for manor care for 3 and a half years. I have worked days, nights and evening shifts. There are many skills you will learn working at my facility: IVs, TPN, Peg Tubes, NG Tubes, manual and cycler dialysis, wound care, diabetes management, LVAD, Cardiac patient care, post surgical care, wound vacs, trachs, BiPap / CPAP, end of life care, admissions, discharges...the list goes on.
Workplace culture fosters teamwork, some are better than others in this regard. Long orientation (IMO) and they try to work with people who have special needs to get them proficient. However, nurses get a little burnt out orienting. Many new nurses find they cannot deal with the pace, stress and hours.
I typically love my job, but recently we have had a shortage of staff to fill our needs. Patient acuity has increased, patient load has not been reduced and it makes what should be an 8 hour shift become a 10-12 hour shift. This is causing a lot of burn-out . This coupled with recent supply issues has caused nursing staff to have to leave their unit to check other units in search of supplies they need for providing care, which causes even more stress. lack of adequate management leads to things falling through the cracks and delays.
In the last 6 months, my unit alone has lost 3 unit managers, 6 orienting nurses and 4 experienced nurses. Many others have expressed desire to or are currently looking for another job.
Management needs to re-evaluate the nurse/ patient rati...more
Proswill learn a lot of skills, teamwork
Consbreaks rare, not enough staff to get out on time
Nursing Assistant | Dubuque, IA | Mar 25, 2020
I loved the patients, but we were always short staffed
I really enjoyed working at ManorCare as I love being a CNA. I love being a caregiver. ManorCare is a large company, you can really feel that in the environment there. They are very strict, which is expected due to laws that must be followed, but sometimes, that made for a very hostile work environment. There were many CNAs that got burned out because people would quit out of nowhere, so the rest of us would have to work extra hours until more people were hired. I don't think any of the tens of CNAs who quit in the span of me working there put in 2 weeks. They just got so fed up, they would go home after their shift and never show up again. This cycle continued on throughout my entire experience there. Some CNAs got so burned out, that it seemed to decrease the quality of the care they were giving our patients. It's hard to give the best quality of care possible when your partner does not show up and you have 20 patients all depending on you with little to no help. Some CNAs just really hated their job and it was clear that they were not cut out to be caregivers, but that will happen at any care facility, unfortunately.
It got very difficult as management at ManorCare was hostile, made CNAs so upset that they would not show up ever again, and then we were short staffed. We also were rarely ever provided with essential things such as PPE. As for compensation, many argue that CNAs do not get paid enough regardless of the facility they work at, but in my town, ManorCar...more
ProsPatients you grow to know and love
Consmanagement, no breaks sometimes
Nursing Assistant | Iowa | May 6, 2020
Wonderful residents; extremely high turnover rate, poor management, hostile work environment
ManorCare has some of the most wonderful residents I've ever had the pleasure of serving and the worst management I've ever worked under. The company is too top heavy! Too many managers getting high salaries to do absolutely nothing and aren't held accountable for anything. For example, our administrator waltzed in at 9am and was gone before 4pm. She also took a vacation every 8 weeks. The management has an elitist attitude and doesn't follow the unrealistic standards that they set for the rest of us. With so many managers, the company can't afford to properly staff the facility with enough nurses and CNAs to provide adequate care for the residents. We had 13 deaths in less than a year! Corporate doesn't care. You can complain to them all you want, and you will get branded a whiner for your efforts.
ManorCare treats its staff so poorly, that they're almost completely dependent on staffing companies to provide nurses and aides, because nobody wants to work for them. They were always out of basic supplies and always disorganized. Staff doesn't adequately chart, and nurses don't properly report to one another. For example, I had to remind the same nurse on multiple occasions that a resident (who'd already been with us for 12 weeks) had horrible sores on his bottom, and each time she was shocked. I have worked in the medical field for 7 years, and never have I seen such a reckless disregard for patient health and happiness as I've seen here. If you care about your license, y...more
Office Manager | Bucyrus, OH | Oct 5, 2018
Run far far away!!
RUN WHILE YOU CAN! I don't even know where to start. Training is awful, they throw you in to a pack of wolves. You better know everything or have been in this position before to even stay afloat. You better be prepared to train yourself with what they refer to as quick guides. The job duties in the hiring ad and during the interview isn't even 1/4 of your job description. They expect you to do a 3 person job. Support for this position is... well there is none. Corporate employees treat you horribly. Administrator here is a joke, doesn't do her job which in turn effects how you do yours. You would have to be an unethical individual to ever advance an hold a higher position. You receive no help whatsoever. The regional support talks down to you and treats you like your the dumbest, even though you will find many of their mistakes. Regional support is supposed to help you with questions etc. But when you ask their answer is always a fwd email of the quick guides which you already have access to and obviously does not always help, as there are a lot of grey areas in your work. EXTREMELY STRESSFUL. This is by far THE WORST company I have ever worked for. It is a blessing that I no longer am employed. I wish I would have read all these other reviews first. Appears they have this problem at all locations across the board. Hopefully Promedica cleans house if they know what's best.
ProsFlexibility, relationships with residents
ConsPoor Management, overwhelming, training/ lack of
Nursing Assistant | Des Moines, IA | Aug 10, 2018
Wouldn’t recommend for first time CNA’s or anyone wanting to advance in the medical field
ManorCare was my first CNA job. I was there all of a month and left because of management issues, problems on the floor and poor hours. I was full time would only get at the most 37 hours a week, but even then the scheduler always sent people home early or told them to not come in because they had too many aides. Aides on the floor have terrible teamwork, they pick and choose who they want to help leaving you unable to do a two assist and ultimately leaving the resident to possibly wait hours for cares. Management is incompetent. You go to them and nothing gets fixed, they just act oblivious to the problems on the floor. I went to management when I first started getting trained up until the day I left with concerns. You know what that left me with? Being called out on blast at a meeting. Forget open door policy. The DON told everyone in a meeting that I was complaining nobody helped, which should’ve stayed confidential. Somehow word spread on the floor I was leaving which management themselves must’ve told, again I’m not sure what’s up with the gossip. I wouldn’t recommend this place to a new aide or anyone looking to advance in their medical career. Go somewhere else! Somewhere that will prepare you efficiently, where the pay is worth the workload and mess you deal with.
ConsLack of teamwork, terrible management, poor hours, expensive insurance
Scheduler | Oak Lawn, IL | Sep 28, 2018
Employees lacked work ethics
Very nice position, had my own office, the there was no accountability there, I spent most of my time doing write ups. On my very first the I was given the attendance book and told to go back four months on all the employees & write them up, I wrote up people for 8hrs., by the time I got through writing people up, very few people should have been still employed there. It was nothing for me to leave on Friday well staffed and return on a Monday morning and hear that there were 11 call offs. I would put up a needs list, people would sign up & call off. I would sent the list out to other Manor Cares in the area they would sign up and call off, or just be a no show. My job was to meet with the new hires and show them around, go over their schedules & find out that they were let go because they didn't pass their drug test. One of breaking points came when I went to HR to see when see was going to start hiring people & their on the floor was a pile of applications that she told me she hadn't had time to go through, a another was when I went to the managers office and found all of my write ups piled up on their desk and the final one was when I went to the DON, and she inform my that the people that were there were from the bottom of the barrel, yet no one was ever fired, so I told her that I was wasting my time being there. That regardless to what I did things wouldn't get better.
ConsNo breaks, I was busy and not appreciated
Social Worker | South Carolina | Sep 12, 2018
coworkers are great
Heartand Hospice used to be a good place to work A lot of support from management but now it is awful. It is more "corporate" minded and care more about the numbers than the actual patients and employees. Nurses are overworked and underpaid and not appreciated. CNAs are taken advantage of and office staff is not treated well. They fire employees that do what management told them to do and management does not get reprimanded in any way. Very high turnover rate in last 9 months. Patients are leaving to go to other hospice agencies due to the lack of proper care because of Heartland not being able to staff properly because employees keep leaving. Would NOT recommend Heartland hospice in Myrtle Beach to anyone. There are plenty of other agencies who I am sure respect their employees and treat them fairly. Corporate workers with HCR Manorcare/Heartland who come to the Myrtle Beach office are absolutely horrible and very unprofessional in the way they treat the employees. They should all be fired. The corporate compliance officer is one of the worst. No people skills at all. Overal-terrible place to work!!!
Prosflexible schedules most days, paid days off, coworkers are great
Consmanagement, pay, attitude with management and corporate, treating employees unfairly, no appreciation, overworked-espcially nurses
Nursing Assistant | Illinois | Jun 6, 2019
Horrible place to work
HCR Manorcare Oaklawn West is always short staffed. Most of the time there are two CNA's, one nurse and 40+ residents. They expect you to service all of the residents, get a full set of vitals on every resident and chart on every one that you provided service to.The scheduler is always asking the the CNA's to stay over. Some of the CNA's work double shift 4 days a week due to short staff. HCR Manorcare does not care about their CNA's unless you have been working there for a long time. They pay 0.20 for a raise in pay and shift differential. They will fire you if you don't chart. I do not have a problem with the charting. What I have a problem with is they work short as I said earlier, 40+ residents, and all of the other duties of a CNA and expect you to chart on all of the residents. Then, they tell you punch out when your shift is over because they are not going to pay overtime, so if you're not finished with all your tasks and you punch out, you're going to get wrote up or fired depending on how many times you have left without completing your tasks. Also the new CNA's and the younger CNA's are offered more pay than the older CNA's. This place is horrible to work at. I wouldn't recommend no one to work there.
ProsIf they like you then, you will not have a problem
ConsIf they dont like you, then you will be floated every time.