Working at HMSHost: Company Overview and Reviews

2512 reviews
HMSHost Ratings
Average rating of 2512 reviews on Indeed
3.1Work-Life Balance
3.1Pay & Benefits
3.0Job Security & Advancement
Postbust 75041 1117ZN Schiphol
1,001 to 5,000
$100M to $500M (USD)
Restaurants, Travel and Leisure

Popular jobs at HMSHost

 Average SalarySalary Range
474 Salaries reported
per hour
185 Salaries reported
per hour
Shift Manager
105 Salaries reported
per hour
99 Salaries reported
per hour
Line Cook
118 Salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 1910 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

HMSHost Reviews

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Overall Reviews at HMSHost

Cook | Hebron, KY | Jun 8, 2019
It started off great but in the end it didnt go all that great
I started off as a hostess working 2nd shift at 11.50 hrs. It was always quiet during the day but then pick up more in the evening. Mid day I took at 15 minute break and was subtly talked down upon by the servers, it's very hard for me to open up to people and apparently I was treated like I was extremely lazy yet just wanted to take a break. After a week I mentioned to my supervisor that I would like to move to a restaurant that was alot more busy and the restaurant did not really need a hostess due to always being slow and people would ignore me and seat themselves. I moved from hostess to working at a bagel place next door, I enjoyed it for what it was and my pay went up to 13.50$ but sadly I could not stay due to my transportation not getting me there early enough to do a full shift, so after some time I would just either go home or wash dishes in another restaurant. After time passed I was moved to prep cook in a more busy restaurant, I loved it, It was fast paced, my coworkers were great, and i enjoyed feeling like i was actually doing something that kept me from looking at my phone or at the clock. After working there for a month my supervisor there started to become distant and we would rarely see her, we would be understaffed with a huge list of things to do. It started to get to me alot when things didnt get done, I have bad anxiety and would make the job my main focus, I cared abit to much about work, so whenever things couldn't get done I was always left alone to ...more
ProsFree lunches, interesting people
ConsNonpaid breaks, depressing environment, favoritism
Manager | Memphis, TN | Nov 8, 2018
Terrible Culture: Unreaslistic Expectations
This was a company I thought I would retire from. Though challenging and stressful, it initially made me feel as though I was at the perfect place for my career path & interest. I used to feel a strong sense of accomplishment. Things began to quickly change, as it morphed into a extremely volatile environment that made everyone feel as though they would be fired for any small thing they did. They inspired fear within the culture. Suddenly everything at our branch was under a huge magnifying glass, and instead of properly communicating and developing local leadership and administration, they just started executing and dictating every move, thus silencing everyone who tried to plea for help and/or give viable feedback on why there were issues and what major issues were in store for the branch. Instead of listening, they took the approach of nasty conspiracies/plotting, bending and changing major rules/policies for the 'right people', while condemning and punishing others, excessive and unnecessary micro-managing w/o providing healthy solutions to problems identified, suddenly involving corporate in issues that we once handled in-house, in which they were very disconnected, cold, manipulative and handled my resignation as well as other matters, very tasteless and frankly reckless with a very vengeful undertone. When I came, they made me feel as though my skills and experiences were exactly what they needed and embraced it. Eventually, it shifted into wanting more 'less e...more
ProsMedical Insurance was expensive-but great coverage; Free Lunch
ConsUnfair practices, Poor leadership, poor values, unrealistic expectations, No Tools given to succeed, VERY low morale
Cook | El Paso, TX | Jan 18, 2020
A job for those with none.
From 3 years working as a utility, Cashier and cook, management has been a significant problem every year. They never seem to be able to act as leaders towards their peers and it can make working there feel like a joke at times. Managers don't communicate with each other or pass on information (other than when your getting reprimanded). It shows when schedules are posted or an opportunity shows up, but no one knows about it, or if one associate asks a manager for some information about a certain topic. Instead of asking their fellow managing staff they'll simply forget or get the information needed in a lack luster amount of time. Even though there are equipment that needs to be replaced, a piece of equipment will break down for a month and then the repairman will come in and fix it for another 3. All in all, I have personally seen the whole managing staff be replaced and nothing has changed. It always feels they get by day to day with the bare minimum. From equipment, managing associates, as well as staffing which is another glaring problem. Other associates call out or simply don't show frequently because working at the restaurants does not feel welcoming and most associates do not receive the proper amount of time for training. So when they are left to be by themselves, instead of following a company standard, they follow the standard of the associate who trained them. And it shows from jobs being done halfway or simply not being at all , so it falls too whomever is worki...more
Barista | Phoenix, AZ | Aug 6, 2018
Store manager very rude and unprofessional
Got hired on as a barista for starbucks which hmshost was a third party company, and on my first I was met by my lead whom was very neat, efficient and took her job very serious! She spoke and moved so fast that majority of the time I couldnt understand what she was saying, and also the store manager was there as well, didnt even make the time to meet and greet with me. So I brushed it off and started making my rounds, making sure everything was in check and that I would ask questions when I didnt know where things were stored or whats the time frame a certain food and coffee mixtures was good for! I felt the unnecessary need of coworkers whom worked there for 10+ yrs to be acting like management and was always yelling at me if anything wasnt done right(to their standards) Also, the store manager had favoritism with some of the employees, I felt like she was always picking on me and always pulling me aside if I ever missed something to stock or make(coffee or tea) whereas if another employee would mess up the same way I did, she's never pulled them aside or trained them; even when I would pull my phone out to check the time, she yelled at me to put it away and then said she would have to start writing up people if she sees their phones out! However some of my coworkers would be on register with their phones, and she would just walk behind them without even saying anything! Dont get me wrong, I loved what I did at work, but once I see her coming into work at the store, my day ...more
ProsFree lunch
ConsShort breaks and unprofessional managers
Supervisor | Philadelphia, PA | Jan 22, 2019
I can't even begin to describe my Disdain for this company!
I mean the only reason why I gave this place one star is due to the fact that they will literally hire anyone who has a pulse for real and because of the pay. If I could give this place negative zero stars, I really would. That's how they get you though, with the pay. So I would only recommend this job to someone who desperately needed work but still wanted to look elsewhere for work. This place is a disgrace. The management is so cut throat. They will literally fire you if you are not a favorite. The employees suck. Not to make this about race but they need to strongly hire less black people or atleast blacks from the hood because they did NOT want to listen, they did NOT want to follow directions and the only way that you could get them on your side is if you risked your job and looked out for them (and yes I am black myself but the work ethic of blacks there is HORRIBLE). The rules suck, the disorganization is real, and let's not even get started with the HIGH LACK of communication—EXCEPT when it came down to scandals and spreading rumors. Everyone was on the same page there. The irony huh? They had a bug problem in their locations and yet they didn't even want to do anything about it. Just nasty. All that they cared about was making money and not the safety of customers. The fruit flies were ALL OVER THE BAKERY ITEMS!!! If I had advice for them, STOP picking favorites, HIRE MORE WHITE, ASIANS, LATINOS, name it, cause they give a flip about their work...more
ProsPay (that's how they get you)
Barista | Chicago, IL | Mar 28, 2019
No one knows what they're doing....
I got hired to work as a barista at O'hare Airport. From the day that I got hired, it took them almost a month to assign me to a training day, despite me getting a SIDA badge the day that I got hired. I had to call them multiple times to remind them that I have not begun working yet. No one had any idea about what was going on. The training was a general information program about the company HMS Host itself. At the end of our training, we were given a schedule. My shift was supposed to start at 6 am, however, the next day I received a phone call from one of the managers to come in at 2 pm instead. I arrived at 2 pm the next day and they told me that I should have come in at 6 rather than two. I did not even get training on how I should make the drinks. They simply wanted me to make all the Starbucks drinks without showing me how to make anything. The co-workers and management were very unprofessional. I remember there was a line of people who were trying to order their coffee but the guy was taking the orders was on his phone on FaceTime telling the customers to wait until he finished his phone call. They would all disappear to the back and just sit on their phones rather than do any actual work. The management did not exist. He showed up once and I asked about my schedule and he responded with "that is not my problem." I tried to call to find out what time they wanted to come in the next day but I got no response. I quit the job. The biggest joke is that they still have not ...more
ConsDo not pay employees, horrible management, co-workers
Barista | Dallas-Fort Worth, TX | Jun 6, 2018
Only good for a temporary job
It had its ups and downs but the downs started to outweigh the ups. Not a super friendly environment very reminiscent of High school. A few of the managers had favorites and it was known very quickly amongst everyone. A few sweet Managers and I was very grateful to them for making this job bearable. Most of the managers I started with that were a joy to work beside had quit a year before I left and I really should have followed suit. Its very fast paced and busy but also understaffed and if you prove yourself as good you can end up working by yourself a lot. They will have you do Supervisor duties because of this but they will not pay you for it unless you try to become a supervisor asap. You will have to ask a lot of managers before anyone can help you. They are also overworked so its understandable that its hard to contact anyone. Text works but calling them and getting a hold of them can be nigh impossible even contacting the office had this problem. If you are sick and they are understaffed they want you to work anyways. Make sure you get every employees number you work with because you will need to call them to cover your shift if you are sick. Getting vacation pay is very difficult sometimes and you will have to call, text, email and show up to work on your day off a couple of times to get it. May take a few weeks. Sick pay is the same. You can make some great friends there though so it can be worth it for that (temporarily). The experience is also great. The customers ...more
ProsCustomers, Experience, Friends
ConsManagement, Understaffing, Pay, Poor Communication
Host/Hostess | Arizona | Apr 4, 2019
Nothing but a nightmare
Where to begin? I could honestly write a book on how bad HMSHost is.. How they are the worst company I have ever worked for.. And I've worked for walmart! As a host, I had to seat people in a timely efficient manner. Fine, I can handle that. But when your the only host, cause the other one decides not to show up, or show up 45 minutes to an hour late, and you have a line of angry nasty rude people going down the concourse.. And your not getting an ounce of help from anyone.. Its NOT ok. And when I'm in the back, spending more time bussing tables, cause the lazy servers won't.. Its NOT ok. But wait, all jobs here are based on seniority.. So its ok for that person to show up late, or not at all.. Or for the servers to stand around and talk and ignore there guests. What makes it worse, as I've said before, I get no help whatsoever. In fact, the supervisor likes to make jokes about it. As if he's purposefullly trying to push my buttons. That's another thing, the management team is the worst I have ever experienced in a company. They do not give a rat's behind about any one but them selves. Not there employees.. Not the quality of the food they send out.. But most importantly, not the customer. There's a reason why day after day, They get nothing but complaints from guests. Its just so frustrating, I have been pretty much walked on since day 1 with this company. Yes, the money is actually pretty decent. But the stress and immature toxic high school environment are not worth it....more
ConsEverything. Obviously
Bartender | Dulles, VA | Dec 20, 2018
This was a fun, social, educational and laid back workplace
Working for HMS has helped evolve my customer service skills, I have developed a better understanding and more awareness of how and when to assist the customers, even when they may not call for assistance by observing body language. I have learned so much at this company ranging from an employee aspect and a travelling customer aspect as well. There's a variety of managers, majority of which were pleasingly professional, understanding, supportive and laid back, while others were not so much as I transferred to several different HMS host ran restaurants. I 'd say one of the hardest parts of the job was having to await management assistance for any errors that were made while management was not available in the unit due to other managerial tasks. Additionally, it was also difficult when some management staff allowed specific employees to overstep supervisor authority and allowed them a significant amount of power over other staff members in the unit. The most enjoyable portion of the job was assisting and meeting new people every day and learning more about travelling as well as geography. Depending upon the season, it would determine the flow and consistency of business ("traffic"). I advanced on several occasions from server, to bartender, supervisor and was nominated to become the customer service trainer of all HMS host restaurants for that location.
ProsFree / discounted lunches / Starbucks beverages from all of HMS contracted restaurants on site
ConsToo much authority / power and independence among employees
Bartender | Los Angeles, CA | Aug 8, 2019
One the THE WORST places to work!!!!!!
You’re a Factory Bartender here!!!! No one cares here!! Poorly many health violations that they try to cover it up.(Rats,roaches,maggots) Seniority rules. Staff steals food, management looks the other way depending if they like you or not then they will fire you. It’s UNION based be BEWARE HMS HOST MANAGEMENT goes out and hangs with union reps outside of work at bars. So if you get in trouble and have to us the UNION good luck if your on there bad side you don’t stand a chance. If your a high seniority bartender you pretty much can steal from the company and get away with it. Bartenders just up and leave without asking and management doesn’t even care or ask why. Bartenders take 3 hour break on the clock leaving one bartender behind an extremely busy bar, which include u have to make all the water soda juice and service drinks WITH ZERO TIP OUT and your treated like a dirt and get yelled at by the servers all day long.You have to wash your own glassware by hand as well as pretty much bartend by yourself for 8 hours in one the LAX most busiest bars. I don’t know how or why the county allows a company that work under there roof to act like this and treat employees like dirt.the company only cares about the dollars they make and will take advantage of you to get what they want but wont do a think for you if you need something. Stay away!!!! For your sanity. GO ELSE WHERE!! I’ve worked for this company for over 6 years ENOUGH IS ENOUGH someone needs to step in and tak...more

Questions And Answers about HMSHost

If you were in charge, what would you do to make HMSHost a better place to work?
Asked Dec 12, 2018
I would need trainers who are bilingual. One who speaks Spanish and another who speaks Creole. They need to talk and work at the same time, not just talk.
Answered May 11, 2020
Create a more people focused culture.
Answered May 8, 2020
Why did you leave your job at HMSHost?
Asked Mar 25, 2017
Why did i leave? Let me tell you. Maybe about a week ago, i was working and i usually work until close but this day i was able to go home early. I was a bit excited and rushed out, forgetting to drop my money into the machine. And this my friend is where they took advantage of me. The next day I had a coworker text me letting me I left my money. She let a manger know about it, a manager is supposed to count the money and drop it if an associate forgets and leaves it. The story gets even better so settle in. The following week i was suspended which lead up to my termination. Their reasoning? “There was a missing bank of $800”. Right? And according to them it was never found. Puzzled, I ask “how couldn’t you find it if I left it in the register?” The lady response was they looked everywhere and couldn’t find it. Now how was this “missing” money never found if there are cameras all throughout the airport? I have no clue, it must’ve just vanished or Casper the ghost came and took it. Anyway, that was the situation they brought to me and fired me. I worked there a little more than a year. Although I felt my time there coming to an end, I didn’t expect it to end like that. Oh well.
Answered Apr 4, 2020
Management is cliquish if you don’t fit in, hang out or whatever you will be made miserable and blamed for everyone’s mistakes cause they will hang up on you.
Answered Oct 7, 2019
What tips or advice would you give to someone interviewing at HMSHost?
Asked Mar 20, 2019
Be prepared to be over worked and under paid.
Answered Mar 12, 2020
Be on time, eyes contact
Answered Mar 3, 2020
What is the most stressful part about working at HMSHost?
Asked Jan 23, 2018
Understaffed and management
Answered Mar 12, 2020
There aren't stressfull
Answered Mar 3, 2020
How did you get your first interview at HMSHost?
Asked Jul 10, 2016
Got a call the day after replying to an ad on Indeed with my cover letter and resumé. They asked to schedule an interview the day after. I went and got the job at the end of the interview.
Answered Jan 23, 2020
I found out about HMSHOST job openings in my area through the listings generated for me on the Snagajob app. I completed the application 2 days ago. I received an e-mail to arrange an interview the same day. I called the person who sent the e-mail to arrange the day and time for my interview and she told me to bring my forms of ID to the interview. My interview was today. They also completed my background check today and I have electronically submitted my new hire pre-orientation paperwork. My orientation is in 5 days.
Answered Jul 11, 2019