Working at HSN: Company Overview and Reviews

28 reviews
HSN Ratings
Average rating of 28 reviews on Indeed
3.0Work-Life Balance
3.4Pay & Benefits
2.5Job Security & Advancement
5,001 to 10,000
$1B to $5B (USD)

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Based on 780 reviews
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HSN Reviews

Overall Reviews at HSN

Customer Service Representative | Saint Petersburg, FL | May 12, 2022
The customers are more valued than the employee's
The day starts with numerous attempts to log in through HSN authenticator, which makes the beginning of the work day very stressful. Why? because you don't want to be late clocking in for work. It can take up to 30 minutes just to log in. Their systems are slow and lags a lot, everyday, every call. This makes it very difficult to do your job. You have to use a CRM which has about 5 to 6 screens, which you have to navigate depending on the type of calls you will receive. I did enjoyed navigating the CRM. Customers act privileged and expect to get a refund on shipping charges constantly. There were kind customers, most were not which made the job unenjoyable. Most long time customers know that they have more value than the employee. At this job the customer is always right. The customers and SRT's can speak to you any way they chose and you have to swallow it. You are reminded in training that you will be supported, but as long as the customer doesn't curse you out you can't hang up, if they do you can. The customer are smart not to use profanity, but they will degrade you with out profanity. A very toxic work environment. It will challenge your mental health. This is the most toxic environment I ever experienced. Beware.
Customer Service Representative | Zephyrhills, FL | Mar 15, 2023
Terrible place to work for.
What is the best part of working at the company? Nothing. Absolutely hated it. Wasn't willing to let me off work on my wedding day. Told me it was not an approved day off but the day before was somehow approved but the day of my wedding was not due to mot having enough coverage . When I told them it was not optional I wouldn't be there they threatened if I didn't show I would be terminated. I quit on the spot. What is the most stressful part about working at the company? Everything. The manager only care about getting a perfect score on calls. They don't care if a customer is rude to you or disrespectful. They expect a perfect score everytime. What is the work environment and culture like at the company? Terrible. If you have to go the bathroom in the middle of you're shift. If you are "paused" which means you can't take any calls for more than 10 minutes you are docked and that's considered non compliance. What is a typical day like for you at the company? Basically just clock in. Log into the system to take calls and you don't stop until your shift is over. You are not aloud to hang up the phone all calls auto answer to your headset.
Customer Service Representative | Florida | Jul 26, 2022
How not to run a successful company
Working from home with a set schedule is the only positive aspect of this job. This company focuses entirely on its own profits and has no regard for the customer or employee. Ordering system and policies for customers are antiquated. Overseas order reps are poorly trained and difficult to understand so Customer Service must deal with the problems they created. They are trying to drive away the long time customers who have made them a fortune in favor of a mythical new customer target who would never tolerate such difficult return and refund policies and shoddy overpriced products. Customers are nasty and angry and employees must take the abuse or be fired. There seems to be no attempt to improve the customer experience at all as upper management is so out of touch.
ProsWork from home; set schedule
ConsAbusive customers, antiquated ordering system, low pay, no advancement
Warehouse Worker | Piney Flats, TN | Oct 5, 2022
It’s alright for a warehouse job
Hsn is alright and good pay for the work. There is opportunity for advancement. They go through employees like underwear though. The schedule kind of sucks as no matter which shift you are you always work at least one weekend day. They don’t tell you that overtime is mandatory until usually the day before you have to do it. And sometimes you’ll be sent home early without pay which sucks when it happens a lot in one pay period. The pto builds up pretty fast, and the attendance policy is very lenient. Don’t work in returns it sucks. Also you’ll be pushed around to different departments to help them which gets annoying. Overall not a bad place but I don’t see myself or many others staying here long term.
Quality Specialist | Saint Peters, MO | Feb 20, 2023
Life changing
What is the best part of working at the company? The wonderful people I had the pleasure of working with. What is the most stressful part about working at the company? When I work for the Home Shopping Network I lived 40 minutes away that was the most rough support was getting to work everyday and driving back home every night. What is the work environment and culture like at the company? It was an excellent strength training process. What is a typical day like for you at the company? 8 years of a very pleasant environment experiences that I enjoyed so much I want to come back.
Customer Service Representative | Remote | Jul 23, 2022
Fun place to work for a shopper
The interview process was easy only about five questions. The training is throughout and very detailed so that when you start talking to people your not fumbling around. The trainers are very nice and make learning fun. The job is great for a person who likes to talk and loves to shop! My coworkers are very helpful. I work great hours. Plus there is over time always available.
ProsWah, great benefits
ConsLow pay but steady increases, cannot work any where must work from home.
Biostatistical Programming Manager | Saint Petersburg, FL | Nov 8, 2022
Was great - don't know the current culture
HSN was a great place with a lot of advancement opportunities. I don't know the current culture since they were bought out and I've heard there are a lot of changes. There are a lot of different fields that make up the company, with a lot of cross functional rolls so for experience it's great but it's not very transferable to the outside world if you don't have a degree.
ProsAdvancement, pay, benefits, various fields to explore, discounts
ConsLong hours, can get cliquey
Associate | Piney Flats, TN | Sep 11, 2022
Never work there.
Unless you want the life sucked out of you don't work for hsn. They yell at good employees. I had it happen to me multiple times in front of other employees by 2 different supervisors. They expect you to pick up someone else's slack that doesn't work. Not great place at all to work for. Also no acs inside so hotter inside than it is outside. They don't care if you get to hot. I worked with people that get so hot n sick and still expected to work. 2 went to hospital over it.
Customer Service Representative | Remote | Oct 17, 2022
Most stressful job I have ever had in my life!
Hired for one thing then added responsibilities I didn't have experienced in. I've never not exceeded in a job until this place. The customers are the worst ever. You will be cursed out over a shirt. insane. The way the environment is set up is you can never win with a customer. If you spend too much time with them your marked if you let them go to quickly you're marked up. No win situation.
Consso stressful you get sick
Customer Service Representative | Tampa, FL | Mar 12, 2023
It was a great experience and got to work at home
What is the best part of working at the company? Just a great company and fun Great benefits and room to grow within What is the most stressful part about working at the company? Just busy not really stressful What is the work environment and culture like at the company? Fun and exciting always talking to new people What is a typical day like for you at the company? Busy and interesting See new things all the time
Call Center Manager | Санкт-Петербург | Apr 22, 2015
Inbound telemarketing growing Co.
I started working as HSH when it was a small new company Worked 9 mths as an inbound telemarketing operator before being promoted to supervisor. I learned about telemarketing, work flow, staffing, supervision, products and ACD phone system. Became a front line manager in studio. It was an interesting environment, many different programs, products. A Satellite network did open in San Diego, CA. I was apart of there set-up and training. I was responsible for 12 supervisors.
Prosquite diverisified
Consjob started to demand to much time..expectatons at times were beyond reasonable.

Questions And Answers about HSN

How often do you get a raise at HSN?
Asked Jul 11, 2022
Every 6 months. In the first 2 years
Answered Mar 31, 2023
every 6 months
Answered Mar 26, 2023
What is the best part of working at HSN?
Asked May 12, 2022
The people
Answered Jul 3, 2022
Fast paced and entertaining
Answered Jun 26, 2022
What is the vacation policy like at HSN? How many vacation days do you get per year?
Asked Sep 24, 2022
Permanent employee gets 2 weeks vacation 1st year and after that an additional week is added
Answered Mar 17, 2023
Answered Mar 8, 2023
How often do raises occur at HSN?
Asked Sep 12, 2022
Everyone gets a "raise" once per year
Answered Mar 16, 2023
Answered Nov 2, 2022
What benefits does HSN offer?
Asked Jul 5, 2022
401k Health insurance
Answered Feb 6, 2023
Medical, dental, optical
Answered Nov 21, 2022