Great perks, bad management. Long winded review; extremely thorough and worth the read!
I received a call to set up an interview at the site that I was interviewing for. I went in for one interview and then for a second; both times the person I was supposed to interview with either wasn't there or wasn't aware of my interview.
The interview process took 1/2 hour or less, and I was not asked any challenging questions regarding my skill-set or experience. The training at this job was atrocious and it was to the point of Idiocracy. Which is crazy, because they tend to boast about their training program! It was hours and hours on the computer and reading with quizzes at the end of each chapter.
Once on the floor, I quickly found out from the general manager why there was some sort of discrepancy between what I learned on the computer and what was actually being taught to me in person on the floor. I was then informed, that the training module on the computer was well outdated, and most of those little things that I learned did not apply to my job and or are completely different as far as processes go. This was confusing and aggravating, as you can imagine. Most of the time that I was training on the floor, it was not with a trainer; it was not with managers at all. In fact, it was mostly with a different employee who had only been there one month longer than me. So my actual training for that job mostly was done by the trial and error on my own. Since the training was spotty at best, I was severely uncomfortable with the lack of knowledge I had in order to do my
02-2019 to Present
Balanced credit card and cash transactions.
Created all spreadsheet applications used by night audit department and hotel properties.
Complied, printed, and distributed daily income reports for use by accounting department, Front Desk, Manager, Assistant General Manager, and General Manager.
Computerized all aspects of night audit procedures, increasing efficiency and accuracy of the audit department's output.
Making reservations while answering questions.
Balanced out cash drawer and keeping log sheet.
Menards, Oakdale, MN
03-2018 to Present
Greeted customers in a friendly professional manner.
Using scanning device, while collecting cash, check, or credit card payments.
Answering customer questions.
Maintaining store appearance, while keeping work area clean.
Trained in other department to get to know the store.
Residence Inn. Bloomington, MN
01-2017 to 01-2019
Post room charges and taxes to guest accounts
Processed guest charges, vouchers, and gift certificates.
Transferred charges and deposits to master accounts.
Verified all accounts postings and balances.
Monitored the current status of coupons, discounts, and other promotional programs
Tracked revenue, occupancy, percentages, and other front office statistics.
Prepared a summary of cash, check, and credit card activities.
Run end of the day procedures in property management software.
Understanding principles of auditing, balancing, and closing out accounts.
Hampton Inn, Woo
The beginning was great. I couldn’t understand why the turn over rate was so dang high for front desk. After a few weeks I realized housekeeping sucked. They would not show for a shift, not change sheets, never vacuumed and yet they still were employed. The first time I realized something was fishy was when the GM had told me that the AGM was the sister to the house keeping executive, and that their mother was working in laundry, and the AGM’s boyfriend was working in maintenance. Kinda weird to employ this girls entire family when she’s their boss. Yet, I figured not my problem. Then one of the girls who worked front desk got fired. She deserved it tbh, but before they had a reason the AGM would say things like, I’ll kist make her cash drop short, take money out of the drawer and blame it on her. I’m all for firing people who deserve it but not like that. Again, figured it’s not me, so it’s not my problem. Then about 3 weeks before I was fired the AGM’s boyfriend was set to arrive at 8:30, so she calls and has a housekeeper clock him in so he doesn’t show late on payroll, he arrived about 15 minutes later. At this point I’m over it. It over the nepotism and the lack of responsibility. Again, I keep my mouth shut though because I don’t want to lose my job as “payback”. Well, a week later my husband deploys and instead of going back to be with my family I decided to stay for this job because they said they would be more than willing to work with my time. After a week of vacati
ProsCoworkers, pay, that’s about it.
ConsNo breaks, get yelled at for poor ousekeeping, they don’t really care
(A typical day at work)-Throughout the day I completed various administrative duties as well, including answering phones, drafting documents and emails, filling and greeting customers, I also provide strong customer service and resolved customer issues or any kind of printing machines and make sure the machine is in the right place to print out papers for DVS. (What do I learn about my job)- is that I feed a machine all day, making sure I'm doing my job right and being a team leader and help one another because I have a big heart and I try to show people how to do the printing machine so the new people don't get fired and I try to help them out with the printing company. (The management)- Very generous, respectful to you and others they help you if you are behind on work. if you have an emergency with family or if you have kids, they work with your personal stuff if needed and they work with you schedule if necessary. I love the management in Hilton Hotel they are the sweetest and loving people and they make sure you rooms and perfect, all so Dinner ,Breakfast is hot and ready to come up in your room. (The hardest part of the job)- is none
(The most enjoyable part of the job)- Is helping one another out if they need it and making people smile, I like when people enjoy themselves while they are away and with family. Also I like meeting people around the would coming to the Hilton Hotel Suite and seeing what they're journey are about sometimes they tell me a little bit about
A typical day at work would involve getting the notes from the shifts before me in the first 10 minutes of work, and checking people into the hotel. On the 3-11pm shift, I was usually the only one there. During this shift, I would continue the flow of laundry that needed to be cleaned, vacuum and clean the lobby area and back hallways, take care of any simpler maintenance issuses that arose after the maintenance team left, take care of any housekeeping duties that needed to be done as well, and checked in all the guests that came through my doors in that time period. Where those duties I just mentioned were what I was being paid to do, I also was an open ear to co-workers, management, and the guests. On my shift, I would probably spend anywhere from 1-2 hours of just talking and listening to the guests at the hotel. The Guest is what makes the hotel profit, and I believed that if you spent just a few minutes with each guest, they might return to stay at your hotel again, or they might pass on the word of how great our hotel was and recommend it.
I'd say that we had quite the team at the Hampton Inn, Fairmont. We all got along pretty well, and I was able to ask the questions that I didn't know and get the answer that I needed. The management was the same way, because they were always respectful of me.
The hardest part of my job was the constant movement. There was so many things on my plate during those 8 hours, that my feet usually hurt after my shift was over. But I found
My day was filled with reservations, check ins/outs, banquets/meetings, training, deposits, inventory and lots of paperwork. A hotel is definitely a place to learn about customer service. I can't count how many different situations I dealt with in the time frame that I worked at these hotels. It starts from the moment you answer the phone or someone approaches the counter. You give them what they want at the price they want and if anything goes wrong you have to make it all better.
The boss that I had at this age kind of spoiled me for the rest of my working life. My boss did his job well and expected everyone from the front desk staff to the maintenance workers to do the same. He was also a lot of fun and goofy and didn't mind us to "goof around" as long as the job was getting done. My coworkers and I followed his laid back attitude, which made our shifts more enjoyable.
Like I said earlier a hotel is the place to learn great customer service skills. To be able to stand there and listen to someone talk so unkindly to you and keep your composure takes a lot of willpower at some point. On the other hand you meet interesting people as well. I still remember one of my first extended stay guests. He was in the hotel for 2-3 weeks and was an illustrator. His room was scattered in dinosaur bones for a new book he was doing. I believe that the front desk staff made it bearable for him to be away from home for such a long period of time. When his stay was coming to an end he
ProsHotel Manager was a Great Boss who had confidence in me
Constantly understaffed with a high turnover rate due to poor management
I strongly advise against working for this location.
I can't speak about other Hilton properties, but this one in particular has been a shipwreck from day one. I know this because I was employed there before the hotel even opened.
To make a long story as short as I can, most of this location's problems boil down to poor management and a toxic work environment. Blame can't be placed solely on management, but they do carry the bulk of it. For my entire 10 month total experience working there, employees were expected to overwork themselves to keep the hotel afloat, and there was a struggle to find and keep new employees because of this heavy workload placed on everyone. Some shifts lasted between 12-18 hours of constant, fast-paced labor. To management's credit, ample breaks were provided. However, most employees I spoke with all agreed that we cared more about getting home to our families, or having time to complete school work. The expectation that we had to stay and work more than double the usual shift length directly contributed to the aforementioned cycle of losing more employees than we were gaining.
In an attempt to try and find a positive to include in this review, all I can say is that I loved my coworkers. Most of the people I worked with were fun and resilient, and even though we spent many shifts crying together over the long hours and rough conditions, most of us were able to keep each other in relatively good spirits, despite it all. Obviously with the high turnov
I worked here for a month before having to move - overall I absolutely loved the job and people, I would've stayed if I could since I loved the cleaning. However, if you're slow to clean rooms then be prepared to work extra hours just about every day. I was scheduled for the standard 8 hours but ended up working at least an additional 2 hours to finish my board consistently after my rooms increased to 14-20.
Coworkers were nice enough to occasionally help if they finished their board early but more often than not you're on your own. Every once in a while the general manager would help strip all the rooms for the housekeepers to cut back time which was a great help.
Room boards start out with about 7-8 rooms and you'll have a more seasoned Housekeeper train you for a couple days, then you're cleaning rooms by yourself if you're ready to. I've found that if you don't clean those rooms within the expected 30-40 minutes then you're most likely going to go overtime (which can be an issue if you're trying to thoroughly clean the rooms instead of rushing through them to get off on time). The only hiccup I really had with the whole 3 day training period was that I had to ask my trainer when I was supposed to start each day since I was never really told what my schedule would be.
I have a feeling that management didn't care for me too much since I was so slow at cleaning rooms and often forgot small things, but even then they were pretty patient with me since it was my first job and
One of the people in charge -always-uses an aggressive tone and raises them voice, which is unnecessary. This person is stresssed out often and takes it out on you with their voice.
When I first started working here one person Had quit and now I know why, no one should be talked too like this all the time. It’s recommended this person gets their attitude in check. Also some people apparently not understand what you are saying but when you genuinely don’t understand what they said they get upset. Co-workers talk about you to your face when they think you don’t understand what they saying. There’s health care after a certain amount of days but can be pricey so I wouldn’t go through them.
Also when I got hired i was asked what size shirt I wear I said I’ll go with xl to be comfortable but not to big and sloppy, and was given a L shirt which is too body conforming for my body type. Then when I was handed the shirt I mentioned again that i needed an xl then she gave me a 2x which is a little baggy. no employee should feel like they showing too much or like they are wearing a garbage bag because they shirt too big. So in another word this person don’t care. But I decided to give it a chance and it was the worst mistake because from the get go them don’t listen all. Also I couldn’t go to work one day because I was visiting a friend at the hospital the night before, but when I was on the phone they didn’t say anything like hope your friend is better or anything just negativity
Fun at first and friendly co workers until change of General Manager
Show up 5 minutes early to count drawer and prepare for shift, clocked in at time I was suppose to, did what I needed to. Night shift so things randomly changed from time to time. Night audit occurred at same time every night.
Learned a few things from other co-workers that I was not taught because certain issues were not taught in the learning material or did not occur when was getting trained.
General Mangers 1st one friendly, up beat and helpful.
2nd not so much helpful, figure it out on your own kind of deal. Wanted her own CLICK to work for her. Had a grudge against other General Manger.
Workplace was okay, mainly worked by myself. Did not work during the days so not so sure how workplace was with other employees.
Hardest part was getting the General Manger to answer phone calls and help when needed. Dealing with angry customers when pool was down and elevator not working, ice machines not working, and other issues that were wrong with hotel. Rooms not being properly done, dirty and smelly. Sheets not being changed, just covered up by blanket. Dealing with issues that happen before my shift started. Dealing issues of other employees not doing their jobs. Waiting for other employees to show on time so I could clock out on time and so I did not have to get written up for or talked to about getting overtime, because they did not want their employees to have overtime. Was expected to clock out on time, when other shift person was not there and I was only
Questions And Answers about Hampton by Hilton
What is the best part of working at Hampton by Hilton?
Asked Nov 23, 2019
The staff and customers were amazing!
Answered Jul 3, 2022
All the people you meet
Answered Jul 3, 2022
How is feedback from management delivered at Hampton by Hilton?
Asked Aug 30, 2022
None
Answered Mar 23, 2023
Very positive
Answered Mar 22, 2023
What benefits does Hampton by Hilton offer?
Asked Jun 16, 2016
insurance, 401k
Answered Jan 25, 2023
None
Answered Jul 5, 2022
What is the interview process like at Hampton by Hilton?
Asked Jun 27, 2016
It was comforting and easy
Answered Feb 1, 2023
easygoing, simple questions and relatively informal
Answered Jan 25, 2023
If you were in charge, what would you do to make Hampton by Hilton a better place to work?
Asked May 1, 2017
Have TWO people always scheduled to work the breakfast’s seven days a week. One single person should never have to work a breakfast shift alone. It certainly makes it harder to provide to quality service and it makes it much harder for us to keep everything tip top clean. I take pride in my job and area but if I’m struggling to keep everything stocked and clean and the guest’s see this, I feel embarrassed for the company because it is showing the guest and employees they don’t care enough to have everything almost perfect and running smoothly. TWO PEOPLE SHOULD ALWAYS WORK THE BREAKFAST SHIFT FOR A TOP QUALITY BREAKFAST AND SERVICE!!!!
Answered Jan 1, 2023
Split work up accordingly and effectively. Not giving one person to much work load and praising employees for their dedication and hard work
