Hilton

Working at Hilton: Company Overview and Reviews

Hilton
Hilton
4.0
9741 reviews
Hilton Ratings
4.0
Average rating of 9741 reviews on Indeed
3.7Work-Life Balance
3.7Pay & Benefits
3.5Job Security & Advancement
3.5Management
3.8Culture
Headquarters
7930 Jones Branch Dr, McLean, VA 22102
Employees
10,000+
Revenue
$5B to $10B (USD)
Industry
Restaurants, Travel and Leisure

Popular jobs at Hilton

 Average SalarySalary Range
Front Desk Agent
85 salaries reported
$13.57
per hour
$7.25-$25.40
Housekeeper
63 salaries reported
$11.65
per hour
$7.25-$17.55
Room Attendant
80 salaries reported
$10.81
per hour
$7.25-$16.50
Hotel Housekeeper
37 salaries reported
$11.14
per hour
$7.25-$16.75
Guest Service Agent
23 salaries reported
$13.43
per hour
$7.25-$24.60
Salary Satisfaction
57%
Of the employees are satisfied about their pay
Based on 10422 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Hilton Reviews

Popular JobsHousekeeperFront Desk AgentGuest Service AgentBartenderServerNight AuditorBanquet ServerFront Desk ManagerCustomer Service RepresentativeRoom AttendantHousekeeping ManagerHotel HousekeeperSecurity OfficerReservation SpecialistFood and Beverage ManagerCookLine CookFront Office ManagerHost/HostessReservation AgentStewardBellmanConciergeSous ChefManagerSales RepresentativeLaundry AttendantAdministrative AssistantBanquet CaptainChefDishwasherFront Desk Clerk/Night AuditorRoom Service ServerBanquet ManagerExecutive HousekeeperFront Desk ReceptionistDirector of Food and BeverageParking AttendantChief EngineerGeneral ManagerSupervisorSales ManagerExecutive ChefBaristaMaintenance TechnicianEngineerCatering ManagerBanquet CookRestaurant ManagerCustomer Care SpecialistHousekeeper/LaundryMaintenance EngineerAssistant General ManagerSwitchboard OperatorDirectorAuditorInternShuttle DriverHost/ServerF&B ManagerBeverage ServerPrep CookReceptionistSecurity SupervisorSales DirectorFood Service DirectorMaintenance PersonDirector of HousekeepingAssistant Front Office ManagerDirector of Human ResourcesReservations ManagerCashierAttendantEvent ManagerFood Service WorkerBanquet Set-upGroup ManagerLobby AttendantSales CoordinatorDirector of OperationsPool AttendantLead CookSpecialistAccounts Receivable ClerkCall Center RepresentativeFood RunnerHuman Resources CoordinatorRevenue ManagerAssistant ManagerCook/DishwasherDirector of Sales and MarketingSales AdvisorAccounts Payable ClerkAma de llavesCatering CoordinatorExecutive AssistantLine Cook/Prep CookNight ManagerSenior Sales ManagerAssistantBar ManagerReservationistSenior CookEvent CoordinatorPastry CookSales and Marketing ManagerAssociateHousekeepingSenior Event ManagerAgentCleanerDirector of FinanceInspectorMarketing CoordinatorOrder TakerUtility WorkerAccountantBusserDining Room ServerHuman Resources ManagerKitchen SupervisorLifeguardLoss Prevention OfficerSales AssociateSales ExecutiveSecurity GuardTelemarketerVacation AdvisorBreakfast AttendantDirector of CateringDirector of EngineeringHost/CashierHuman Resources InternInbound Sales RepresentativeJanitorKitchen Team MemberLounge AttendantOutlet ManagerRevenue AnalystAccounting ClerkAccounting ManagerBell CaptainCoordinatorDoormanEngagement SpecialistGardenerPantry ChefServer/CashierService ManagerTechnicianControllerCounselorCredit ManagerDriverEngineering SupervisorEngineering TechnicianFloor SupervisorMassage TherapistSafety OfficerSenior Catering ManagerStaff AccountantCustomer Care ManagerCustomer Service ManagerCustomer Support RepresentativeHelp Desk AnalystHotel ManagerHousemenManager On DutyOperations ManagerPorterPurchasing ClerkRevenue Cycle SpecialistServer AssistantTeam MemberTechnical Support SupervisorAssistant DirectorCasino DealerClub ManagerCluster ManagerCommunications OperatorCrew MemberCulinaryExecutiveHuman Resources AssistantKitchen ManagerKitchen StewardPublic Area AttendantPurchasing ManagerReceptionist/Administrative AssistantRunnerSecurity ManagerSupervisor/aAmbassadorAnalystAssistant ControllerBuilding EngineerCaptainCommunications ManagerCook/ServerCustomer Service Associate / CashierData Entry ClerkDesk ClerkDirector of SecurityDivision ManagerLoss Prevention ManagerMaintenance SupervisorMarketing RepresentativeMechanicMedical Office AssistantOperations SupervisorRoom ManagerSales AssistantSales ConsultantSpa AttendantTravel ManagerVan DriverAccounts Payable SpecialistAccounts Receivable ManagerCatererConference ManagerDesktop Support TechnicianDishwasher/BusserElectricianExecutive Administrative AssistantFacilities ManagerHampton InnMarketing ExecutiveMarketing InternMesero/aOffice AssistantOutbound Sales RepresentativePhone OperatorRegional DirectorShop AssistantWarehouse LeadAccount ExecutiveBakerBilling CoordinatorCatering AssistantClerkCommisConsultantCustodianDealerDesk AttendantDining Room ManagerDirector of EventsDirector of RoomsEmbassy SuitesFacilities EngineerFine Dining ServerFront End AssociateFront of House ManagerGeneral AssistantGeneral MaintenanceHead ChefHead HousekeeperHead ServerHuman Resources SpecialistInbound Call Center RepresentativeLegal AssistantMaintenance ManagerMaintenance MechanicNail TechnicianOffice ManagerOperatorPainterPayroll AdministratorPersonal Development CoachPolice OfficerPreconstruction ManagerProcessorProject ManagerPurchasing AgentRetail Sales AssociateSales SpecialistSenior AccountantSenior AnalystSenior DeveloperSenior ManagerServer/TrainerShift LeaderShift ManagerSurveillance OperatorTeam LeaderAccounting AssistantAccounting SpecialistActivities DirectorAssistant ChefAssistant SupervisorAudio Visual EngineerAuxiliar de mantenimientoBusiness AnalystCashier/SalesCocinero/aCustomer Service SupervisorDeveloperDining Room SupervisorDirector of FacilitiesDirector of Information TechnologyDispatcherE-commerce ManagerEvent AssistantExecutive ManagerFloor TechnicianFood and Beverage AssistantForklift OperatorFront End DeveloperHVAC TechnicianHead CookHead of SecurityHiltonHilton hotelHome Health AideHosekeepingHousekeeping AideHuman Resources AdministratorHuman Resources GeneralistImplementation SpecialistInternal AuditorManagement TraineeMarketerMixologistNight SupervisorNursing AssistantOffice InternPayroll SpecialistPurchasing SpecialistQuality Assurance ManagerRecepcionistaRecruiterReservationsRoom Attendant/HousekeepingSafety SupervisorSales Support RepresentativeSchedulerSenior DirectorStore ClerkSupport SpecialistTraining ManagerAccounting AdministratorAccounts Payable ManagerAccounts Receivable SupervisorActivity AssistantAdministrative AnalystAssistant Hotel ManagerAudio Visual TechnicianBenefits AdministratorBilingual Customer Service AssociateBuilding MaintenanceBus DriverBusiness Intelligence DeveloperButlerBuyerCapitan de meserosCertified TrainerCloserCommunication SpecialistCompensation AnalystCompliance OfficerConference CoordinatorContableControl OfficerControl Room OperatorCook1Corporate TrainerCosmetologistCroupierCulinary SpecialistCustomer RepresentativeData EngineerDatabase AdministratorDeli AssociateDelivery DriverDepartment AssistantDepartment ManagerDepartment SupervisorDevelopment ManagerDietary AideDigital MarketerDirect Sales RepresentativeDirector of Creative ServicesElectrical TechnicianEngineering ManagerEstheticianExecutive Assistant to CEOExpeditorFacility SupervisorFitness ManagerFood Preparation WorkerFood Service AssociateFraud AnalystGallery ManagerGraduate AssistantGreeterGrill CookGroundskeeperGuest RepresentativeHarvesterHospitality ManagerHousekeeping AttendantHousmanIT ManagerInformation Technology InternInside Sales RepresentativeInventory ManagerJardinero/aKitchen HelperLaborerLiaisonLocksmithMaintenance AssistantMarketing AnalystMechanical EngineerMeeting PlannerMember Services RepresentativeNight HousemenOffice ClerkOperations AssociateOutbound Call Center RepresentativeOwnerPC TechnicianPantry CookPayroll CoordinatorPayroll ManagerPlatform EngineerPlayers Club RepresentativePorter/MaintenancePresidentProduct ManagerPurchaserPurchasing AssistantQuality Assurance AnalystReceiverReceiving SupervisorRecreationRecreation ManagerRecruitment ManagerRetail Assistant ManagerRisk ManagerSales AdministratorSales LeadSanitation WorkerSecurity CoordinatorSenior EngineerSenior Financial AnalystSenior Java DeveloperSenior Night AuditorSenior Project ManagerSenior Retail Sales AssociateSenior ServerService TechnicianServicio al clienteShipping and Receiving ClerkSocial Media CoordinatorSocial Media SpecialistSpa ManagerStationary EngineerStudent InternSystems AdministratorTeam SupervisorTrading ManagerWaitress RM.NET Developer5312 avion park dr. tampa fl. 33607ADP TEMPAGMAM serverAccount CoordinatorAccount ManagerAccountant/CashierAccounting SupervisorAccounts Payable SupervisorAdministrateur de Bureau (H/F)Administrative ClerkAdministrative CoordinatorAdministrative SpecialistAdministratorAdviserAestheticianAgile CoachAiuto/a cuocoAlgemeen Directeur (m/v)Analytics InternAndroid DeveloperAny work they fix usApprenticeAprender la preparacion de alimentosArtistAsset ManagerAssistant AdministratorAssistant CoachAssistant CoordinatorAssistant Director of HousekeepingAssistant Sales ManagerAssistant Store ManagerAssistant to CFOAssorted PositionsAudit ManagerAushilfe (m/w/d)Auxiliar de comedorAuxiliar de recursos humanosAşcıBack of the HouseBackroom AssociateBaggage HandlerBankerBanquetBanquet Cook/Line CookBanquet House RepresentativeBanquet HousemenBanquet LeadBanquet Server upBanquet ServierBanquet and Restaurant EmployeeBanquet set up/ Banquet Server on callBanquetsBar StaffBell HopBellmenBenefits AnalystBilling SpecialistBook ManagerBookkeeperBrand ManagerBrand SpecialistBudget AnalystBuilding ManagerBusiness CoordinatorBusiness ManagerBusiness Operations ManagerBusiness Project ManagerBuss PersonButcherCSCCable InstallerCafe AssistantCafeteria WorkerCafé ManagerCage CashierCall RepresentativeCall TransferCaregiverCarnicero/aCarpet CleanerCashier/ReceptionistCasual (Trainee)Ceo/PresidentChef ManagerChef de Rang (H/F)Chief AccountantChief Audit ExecutiveChief ManagerCity EngineerClaims RepresentativeClerical AssistantClerical AssociateClerical WorkerClient ManagerClient Services ManagerCocinero and RestauranteCollection AgentCollections (Lead)CollectorCommercial ManagerCommercial ServicesCommis 1Communications AssistantCommunications InternCompensation ManagerComptrollerComputer TechnicianConductor/aConference ServicesConsulente commercialeContract AdministratorContract RecruiterContract SpecialistCook and Prep CookCopy Center AssociateCorporate Development ManagerCorporate OfficesCorporate ReceptionistCosineroCounter ClerkCredit SpecialistCrew ManagerCuratorial AssistantCustomer AssistantCustomer Care AssistantCustomer Relations RepresentativeCustomer Service/Sales RepresentativeCustomer SpecialistCustomer serviceDairy ManagerData Analyst ManagerData Project ManagerDatabase AnalystDeli ManagerDepartment HeadDepartment LeadDeputy DirectorDesarrollador/a de softwareDesignerDesk AssistantDevelopment CoordinatorDevelopment DirectorDigital AnalystDirecteur Technique (H/F)Director of Business DevelopmentDirector of CommunicationsDirector of MarketingDirector of PurchasingDirector of Quality AssuranceDirector of TrainingDistribution SpecialistDouble Tree HiltonDouble Tree by HiltonDouble tree hotelDoubletree by HiltonDoubletree by hiltonDuty ManagerE-commerce SpecialistEditorEmbassy suites hotelsEmbasyEmpfangsmitarbeiter (m/w/d)Employee Relations ManagerEmployment SpecialistEngagement ManagerEngineering Program ManagerEnigineering DeptEntertainerEntry Level TechnicianEnvironmental SpecialistEscort guests to their accommodationsEvent PlannerExecutive RecruiterExecutive SecretaryExtension AgentExternExternshipF&I ManagerFBFacilities AssistantFacilities TechnicianFacility WorkerFemme de Chambre (H/F)File ClerkFinance AssociateFinance ClerkFinance InternFinancial AnalystFinancial ControllerFinancial SpecialistFitness InstructorFlat workerFleet MechanicFloor ManagerFloor StaffFood ManagerFood and Beverage AttendantForecasting ManagerFormanFreelance DesignerFrontlinerFulfillment AssociateFull Stack DeveloperFunciones de plomería y operadorGRAGSRGaming ManagerGeneral EngineerGeneral Manager (m/v)Gerencia de EventosGerente de recursos humanosGreet guests and escort them to tableGuestGuest CoordinatorGuest Security ManagerGuest and employee safetyGuitar InstructorHOTEL LEADER SUPPORTHR ConsultantHVAC MechanicHadoop DeveloperHamilton InnHampHampton Inn ingenieriaHampton Inn suites allen parkHampton innHampton inn suitesHandy ManHauseekipingHausekeepingHead housemenHead, SCHilton BayfrontHilton City avenueHilton El Conquistador ResortHilton Ft Lauderdale beach resortHilton Head, SCHilton Head, South CarolinaHilton HotelHilton Orlando bonnet creekHilton Regional Hospitality RepresentativeHilton suitesHome 2 suite by HiltonHome ManagerHome wood suitesHome-based Part-Time Reservations RepresentativeHomewood suitesHonest hard workingHorecamedewerker (m/v)HostessHostess/BusserHot/Cold Femployee cafeteriaood PrepHotel ReceptionistHotel ResidencyHotel San JuanHouse CleanerHouse LeadHouse OfficerHouse SupervisorHouse heeeperHouse personHouse prsonHouse.attendentHousekeeping TrainerHousekeeping/LaundryHousekeping SupervisorHousemanHousepersonHousing ManagerHouskeepingHuman Resources RepresentativeHuman Resources SupervisorHyperion ManagerIT AnalystIT AssistantImaging SpecialistIn-line EnginnerInbound Customer Service RepresentativeInbound Vacation AdviserIndependent ConsultantInformation Security AnalystInformation SpecialistInside Sales Account ExecutiveInstructorInstructor/aInterior DesignerIntern ManagerInternal Communications ExecutiveInternational salesInventory AnalystJunior AccountantKeeperKitchen AssistantKitchen PorterL.P. officerLHM transportationLaLabrador de alfombrasLake ManagerLandscape TechnicianLaser TechnicianLaundryLaundry Attendant / The Double TreeLaundry AttendnatLead EngineerLead Generation SpecialistLead MaintenanceLead OperatorLead PainterLead PersonLead SupervisorLead TechnicianLead, IT BillingLead/Training OfficerLearning and Development CoordinatorLearning and Development ManagerLeasing AgentLegal SecretaryLicensing ManagerLieutenantLimousine DriverLine SupervisorLine cookLoan RepresentativeLot AttendantLíne cookMDMRI TechnologistMachine OperatorMailroom ClerkMaint. StaffMaintenance ElectricianMaintenance SpecialistMake reservations over the phone or in personManagement AnalystManagement AssistantManager in TrainingManaging DirectorMany! 6 years of growth!Market AnalystMarketing ConsultantMarketing ManagerMeat CutterMechanical TechnicianMedical ReceptionistMedication AideModern Day Slavery!!!MonitorMontaje eventualNetwork AdministratorNetwork Systems OperatorNight audit MODNo tengo titulo. Pero llevo dos año trabajando para hotelesNominated EmployeeNurse's AideOccupational Health NurseOffice AdministratorOffice AideOffice CoordinatorOn-the-Job TraineeOperations CoordinatorOperations EngineerOutbound Vacation AdvisorOutbound Vacations AdvisorOutside Sales RepresentativeOvernight ManagerOvernight personOwner Operator DriverOwner/ManagerPMO ManagerPR SpecialistPagePaid InternPainter/LaborerPantryParalegalPark RangerParking / banquet housmenPart-time, weekendsPayroll AssistantPayroll ClerkPerformance AnalystPerformerPersonal AssistantPersonal TrainerPersonnel ManagerPhone RepresentativePizza CookPlan ManagerPlannerPlant OperatorPlumberPmoPool TechnicianPool Technician & PMPortero/aPotwasherPracticantePresenterPrivate Duty NurseProcurement AssistantProduct OwnerProduct SupportProductionProduction AssistantProduction WorkerProgram ManagerProject CoordinatorPromotional ManagerProperty AssistantPsychotherapistPublic Relations ManagerPurchasing SupervisorQuality Assurance CoordinatorQuality Assurance InspectorQuality Assurance TesterQuality Control InspectorQuality ManagerROOM ATTENDANT SUPPORT. AGOSTO-DICIEMBRERapid Response ManagerReal Estate AgentReal Estate AssociateReceptionist/ClerkRecognized as a leader in HospitalityRecreation outdoorsRedemption DeskRefrigeration TechnicianRegional Sales DirectorRegional Sales ManagerRegistered NurseRenhill TemporaryRepRepresentativeResearch AssistantReservation RepresentativeReservation Representative (part-time)Reservations Reservations for Elite Member ProgramResidential AideRetail ManagerRetail MerchandiserRetail SupervisorRevenue Manager (H/F)Rockville HotelRodbusterRoom ManitanenceRooms Division Task ForceRotation ManagerRoundsmanRéceptionniste (H/F)SOS Temporary ServiceSPO OfficerSales AnalystSales CoachSales LeaderSales Operations ManagerSales TraineeSales TrainerSales and marketingSales/Marketing AssistantSalon ManagerSalseroScannerSeamstressSeasonal AssociateSecurity AdministratorSecurity EngineerSecurity EscortSecurity SpecialistSeguridadSellerSenior AuditorSenior Banquet ManagerSenior BartenderSenior Benefits AdministratorSenior Benefits ManagerSenior Brand ManagerSenior Building EngineerSenior Business AnalystSenior Catering AssistantSenior ConciergeSenior ConsultantSenior CoordinatorSenior Corporate AccountantSenior Corporate RecruiterSenior Database AdministratorSenior DesignerSenior Director of MarketingSenior EducatorSenior Food and Beverage ManagerSenior Guest RelationsSenior Help Desk AnalystSenior Human Resources AssociateSenior Human Resources ManagerSenior IT ManagerSenior InternSenior Maintenance PersonSenior MarketerSenior Mechanical EngineerSenior Operations EngineerSenior Pastry CookSenior Payroll SpecialistSenior Project CoordinatorSenior RecruiterSenior Sales AgentSenior Sales ExecutiveSenior Sales RepresentativeSenior Systems AnalystSenior Team LeaderSenior Technical SupportService ClerkService DispatcherServicio a la ClientelaSetup HousemenSingerSite DirectorSlots RepresentativeSnack Bar AttendantSocial Media ManagerSoftware ArchitectSoftware Test EngineerSourcing ManagerSpa employeeSpecial Events InternSplit dutiesStaff AuditorStaff EngineerStaff MemberStawerdStockerStocking AssociateStrategy ManagerSubcontractorSummer InternSummer TempSupervisor AssistantSupervisor/a de operacionesSupervisor/a de recepciónSupport CoordinatorSupport EngineerSupport ManagerSystem EngineerTableristaTax AccountantTeam AdministratorTeam TrainerTeamleiter (m/w/d)Technical ConsultantTechnical SupportTechnical Support ManagerTelecommunications OperatorTelecommunications SpecialistTellerTemporary Banquet TournantTenant CoordinatorTest ManagerThe whole placeTicket Sales RepresentativeTournantTraineeTrainerTraining AssistantTransportation CoordinatorTransportation SpecialistTravel AgentTravel CoordinatorTravel RepresentativeTravel and Expenses SpecialistTutorTécnico de MantenimientoUsherVacations AdvisorVeterinary AssistantVice PresidentVice President of SalesVice President of Strategic AccountsVice President/General ManagerVolunteerWaithelpWarehouse WorkerWashpersonWatch PatrolWeb DeveloperWedding PlannerWeekend SupervisorWellness Center TraineeWholesale ManagerWindgate by wydumWork StudyWork at home reservationsX employeeYouth CoordinatorYouth Counseloradministrativeaustin txbell boybellcataincamarero embassy suites by hilton santo domingocandidate / Rudely Teased twicediswasherdoubletreehauskepenhilton internationalhotel stewarthousekeeerhousekkeepinghskpsuperviserjourney ambassendormultitaskernaovernight laundrypbxprefer not to sayrepresentative/Banquetsreservationsrestauranrtsafety patrolseasonal/tempthe diamondunknownvacation advisorzombie侍應
All LocationsAberdeenAberdeen, MDAberdeen, SDAberdeen, SKAbilene, TXAbu DhabiAbu HalifaAbu, RajasthanAbujaAccraAcireale, SiciliaAdanaAddis AbabaAddis, LAAddison, ILAddison, TXAdelaide CBD SAAgoura Hills, CAAgra, Uttar PradeshAiken, SCAirport Drive, MOAjax, ONAkron, OHAl-AynAl-FuḥayḥīlAl-Ḥamrā'Alamogordo, NMAlbany, GAAlbany, NYAlbuquerque, NMAlcoa, TNAlexandriaAlexandria, LAAlexandria, VAAlger, OHAlgiersAllen Park, MIAllen, TXAlpharetta, GAAltamonte Springs, FLAmarillo, TXAmbler, PAAmes, IAAmherst, NYAmmanAmsterdamAnaheim, CAAnchorage, AKAnderson, SCAndover, MAAnkaraAnn Arbor, MIAnnapolis, MDAnne Arundel County, MDAnniston, ALAntwerpenArlington, TXArlington, VAArundelAshburn, VAAsheboro, NCAsheville, NCAshford, ALAstanaAthens, GAAtlanta, GAAtlantic City, NJAuburn Hills, MIAuburn, ALAuburn, MEAuburn, NYAuckland CBD, AucklandAuckland City, AucklandAugusta, GAAurora, COAustin, TXAvenue, MDAviemoreAvondale, AZAydınBahawalpurBainbridge, GABakersfield, CABakuBalboa, Provincia de Panamá 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Kennedy International Airport, NYJohnson City, NYJohnston, IAJoliet, ILJonesboro, ARJonesboro, GAJordan, MNJoão Pessoa, PBJuiz de Fora, MGJumeirahKalamazoo, MIKalispell, MTKampalaKankakee, ILKansas City, KSKansas City, MOKarachiKayseriKenner, LAKennesaw, GAKennett Square, PAKennewick, WAKensington and ChelseaKentwood, MIKernersville, NCKey Largo, FLKey West, FLKhartoumKilleen, TXKimberly, WIKing of Prussia, PAKingstonKingston upon HullKingston upon ThamesKingston, NYKissimmee, FLKitty Hawk, NCKnoxville, TNKochi, KeralaKollam, KeralaKonyaKota KinabaluKuala LumpurKuchingKölnKøbenhavnLa Défense (92)La Jolla, CALa Porte, INLa Quinta, CALaGrange, GALafayette, INLafayette, LALagosLaguna Beach, CALahoreLake Buena Vista, FLLake Charles, LALake Jackson, TXLake Mary, FLLake Oswego, ORLake Worth, FLLakeland, FLLakeside, FLLakeway, TXLancaster, CALancaster, PALancaster, TXLangley, BCLansdale, PALapu-Lapu CityLaramie, WYLarkhallLas Cruces, NMLas PiñasLas Vegas, NVLas, śląskieLaughlin, NVLaval, 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Overall Reviews at Hilton

2.0
Guest Service Agent | Remote | Apr 3, 2019
Poor initial training in "Hilton University" and terrible on-the-job training
I worked from home for Hilton Reservations and Customer Care. The hiring process was long, but easy. Hilton provided a thin-client computer, keyboard, mouse, headset, and network cable. I had to provide a dedicated work area that was free from all distractions and high speed internet. When I spoke to the recruiter, it sounded like a great opportunity. Work from home, set hours, and benefits. The pay was low for the job, 11.00 an hour, but there was the promise of bonus pay opportunities along with the benefits. Benefits were standard. Health, dental, and life insurance after 90 days. Discounts immediately on hotel rooms and on purchases through an online store. There were promises of possible employee stock purchases, but that never materialized. I had to go through several virtual interviews and was finally assigned a "new hire concierge" to help me with my "onboarding" process, training, and then move to being a regular guest specialist. Sounds pretty good so far, doesn't it? Things started going sideways when training began. I was part of a class that spent only 7 days in "Hilton University", which is their online "school" consisting of self-administered learning modules and also Webex "classes". Problems began with initial login. You have to login to the Hilton network with the provided computer. Then you have to login several other places ranging from time-keeping to corporate system site. You actually have to start your login pr
2.0
Front Desk Agent | Billings, MT | Apr 9, 2015
Not Impressed--At All.
The management team at the Hilton where I worked (Billings, MT) was so pretentious and rude to the "lower end" of the staff (i.e. front desk employees, maintenance, etc.). Going into the crowded offices of the management area was like walking a gauntlet of the most pretentious, fake high school bullies you could ever imagine. They even had secret little baby monitors that they installed at the front desk so that they could hear everything we said back in the offices, to "monitor" everything we said and did. It felt like a complete invasion of privacy and total lack of trust for the very people they decided to hire. They never told us "good job"; instead, we'd only hear negative comments about our work, even if we were normally excellent employees. One mistake caused your mailbox to flood with papers, highlighted in areas where they felt you messed up or could have done better, with rude comments written on them...instead of just approaching us like adults and talking to us in person. No one liked the management team, as they always placed themselves higher on the totem of life than the "peons" we were. It was like being back in high school again, and I was so happy every night when 5 pm struck and the management team would race out the back door to go home, leaving us alone finally. The hotel was busy, and most of our guests were nice, as many of them were regulars, traveling for business. It was hard work which required a LOT of patience, since many guests of course w
ProsUm, nice guests sometimes? Discounts on room stays if we traveled to other Hilton properties.
ConsEverything else...literally.
1.0
Server | Columbia, MO | Mar 12, 2014
Slowest job I've ever had
In retrospect, I shouldn't have worked for Hilton. A typical day included a lot of waiting around for customers who never showed up. I live 20 miles away and was not gaining enough customers to make any money on the salary of a server. Without customers at the diner, servers are useless; we need the tip to make a decent pay. Once we've prepped for the morning crew and cleaned the front room there's nothing left for the servers to attend to, especially when you've got a whole kitchen worth of people trying to find something to do during your 4+ hour shift. I did gain the experience of working at a restaurant and minimal server training, but without the customers I lack the experience and considering the price of gas plus my drive to the Hilton, I ended up paying my management to work for them. My management was a disaster and the least pleasant part about working at the Hilton. Upon my hiring I was promised to work at the banquets held in the convention halls at the Hilton. This was the best pay for servers and the tip at the end of the night was distributed evenly among everyone who worked. However, the manager in charge of the banquets did not work during my shifts and didn't even know my name. I met her once and she told me I must prove myself as a decent server before she'll allow me to work at a banquet, then I never saw her again. To this day I don't remember her name. She worked morning shift, I worked dinner shift, we never crossed paths and I was never allowed to
Prosemployees
Conspay, management, slow days every day, refused better opportunities
3.0
Banquet Server | College Station, TX | May 26, 2019
Wonderful culture, No benefits, Lots of missing items.
Everything from stress, Hours expended, and whether you gotten break time was dependent on the assignment for your shift. The most enjoyable part of the job is people will genuinely make you feel cared for and the fact you'll never have the same assignment every single day. Nice place for those that like structure but hate same exact routine. It's an amazing place to work if not for many** many** problems that need to be addressed. Pros: 50% off Starbucks and supposedly off any stays at other Hilton Establishments. (However I didn't receive the latter.) Usually you'll get a break, get fed, and shouldn't be too busy. Majority of people that work here are extremely helpful and nice. Plenty of people will teach you on the spot. Since you are responsible for setup, creativity will flourish, though everything will have to flow logically to the next item. This is a very good job for those that love variety and new environments; no assignment is anything like the previous. This goes for food as well, though there are common entrees like chicken, potato, and veggies. Great scheduling system, Prompt responses. Some** Amazing Managers. You'll be warned at least 1 week in advance when it'll be slow and busy. Cons: When it is slow. Don't expect to get more than 2 shifts the entire month**. When it is Busy expect more than 12 hours nearly every single day with little to no breaks. There are lots of missing necessary items. No one knows where anything is
ProsFree Food, Variety, Great Culture.
ConsNo Benefits, Catty Behavior, Too much hours or none at all.
3.0
Manager | Carrollton, TX | Jan 12, 2015
Call Center Division is rife with possible unscrupulous and nefarious actions by management
The Parent Company Hilton Worldwide is awesome with an awesome mission statement and ongoing best practices encouraged, however, the call center division head quartered in Texas, also known as Hilton Reservations and Customer Care, appears to be full of unscrupulous and crooked practices. It is a well connected clique which includes, HR, QA, Executives and management - not to mention other areas such as operations etc. The culture is that if you offend anyone in the clique or if you are honest and perceived as a threat, then you have absolutely no future within this organization. They appear to manipulate the call skill type gating to a team members disadvantage, manipulate the ability to earn incentive to the team members disadvantage, and set up very nit picky and overly stringent requirements that guarantee failure if they target you. They make it look very fair and kosher, while in the back ground they are meticulously, systematically and methodically going after those that they target. If you are just an hourly worker bee who does not plan on being outspoken or choose to look the other way when you notice blatant wrongs, you will do well and survive - like me (18.5 years). However, the moment you speak your mind, choose to be honest, candid and outspoken, you will awaken the beast and it will attack you from every possible angle. It will work hard at attempting to destroy your reputation, blackball you and eventually send you packing. I am hoping that someone, li
ProsGood Hotel stay benefits
ConsCliques, and Good old boy groups appear to exist in the call center division
3.0
Reservation Specialist | Tampa, FL | Aug 30, 2018
Great Job for College students and at home people who don't need the income
HRCC has one perk- Discounted Hilton Hotel Rooms! If you can get them that is! This department has the potential to do amazing things in the industry, however it runs more like a call center than a reservations line. You are assigned a region and when callls come into your region you do well. When too many people from your region are working at the same time you get calls from other regions that can pull your incentive numbers, based on an ever-changing metrics system, into the gutter. I had days where I was crushing these metrics.... always only for half of my shift. The second half of my shift, usually after check-in times at all the properties, is when you get information and cancellation calls. Plus you get lower ADR numbers working at night because most hotels are sold out or they are not in populated cities so if your ADR is $150 a night you are now selling rooms for $89 a night....no surprise the house always wins! Advice: Keep agents in one area, if call volume is low allow them to log off for the shift and maintain solid metrics. Stop changing the metrics and during training control the masses from rudely interupting the material you need agents to know before hitting the sales floor. Do these things and reliable people will stay, but Hilton won't because than they will lose money! Incentives from $1 a reservation to $.25.... Yeah if you worked there you know what I am talking about! Dont force agents to pitch timeshares neither. As i learned, the hard way, other
ProsSome good people work there
ConsSome don't care!
1.0
Bilingual Customer Service Associate | Tampa, FL | Nov 29, 2020
After 10 years I get the boot! Not for someone looking to work full time
Many companies will pay for your equipment - not w/ Hilton. Hilton will provide a cheap headset & you'll need to have your own equipment. When I first started I had to pay $60 for their headset, no kidding! Ok job as a part-time; your vocal cords will take a beating with back-to-back calls. After 10 yrs w/ Hilton, I got fired during Covid! They didn't give me an option for layoff. The company culture sadly changed after they paid off Blackstone. FYI: if you get fired, your insurance stops on that very same day. I lost many hours of saved up sick time, which they did not pay. Hilton dropped the ball when an email accidentally came out about people over 40 were going to get fired. I was one of them. The new system sucks and difficult to navigate. Managers are becoming reps b/c it pays better. How bizarre is that? Absolutely no room for growth unless you want to become a DC. All positions are lateral, so expect more work with no increase in pay. Every DC has their own expectations that veer differently from each other. There are many companies coming from Massachusetts, Connecticut and New York areas that pay better and provide 2 monitors, laptops, docking station, keyboard, mouse and headset with significantly less call volume. For example, Volvo & Nestlé. Yes, you can make some money with the sales aspect; however, you are competing with other hotels, researching information for the customer and haggling prices with customers and fighting a system that does
Prosremote, good healthcare options, sales-minded can obtain good perks
Consexpensive healthcare, constantly haggling with customers, no loyalty, kiss DC's buttocks
1.0
Reservation Agent | Dallas, TX | Aug 14, 2018
Hilton reservations
I recently left this position for a better opportunity, I had only worked here 18 months while in school. I left because the sales expectations were too high, they started sending us non productive calls on purpose and sending the better calls to the overseas agents. More and more calls are being outsourced, causing mistakes on reservations and we have to fix them, and ruin our sales stats. Everything is about a stat. Customer surveys, sales percentage and how high the room rates you book are how we Were measured, all the while saying they are customer focused. They are focused only on the customers wallet. They want us to sell the highest room rate possible, yet they advertise rates lower than our required threshold. I matter what location a customer calls for, your average room rate requirement will be fixed. So if a guest wants a room in Phoenix and the rate is $89, your required daily room rate is $160. These are unachievable goals, except by the lucky few who consistently get NYC properties or for luxury hotels. For the vast majority of agents, it’s not possible. I heard in the past they used to have free hotel stays, and fam trips, but those were gone while worked there. I agree with the previous comments about working for liars, and How they say they listen. They don’t, and they will disguise changes made to our incentives as good things, all the while not disclosing how much money they are taking from agents. For most people, you won’t be able to afford it wor
ProsWorking from home, no commute, some travel benefits
ConsPay for own internet, phone, high expectations, low pay, stressful, demanding supervisor, incompetent supervisor, no advancement, dead end job
2.0
Laser Technician | Slidell, LA | Feb 13, 2020
Unethical management not known to Physicians, if that changed it would be an amazing fair place to be employed
Office management was very unethical, tried giving licensed and mandatory state certified position/titles to a receptionist with no knowledge or hour requirement required by state board mandatory to become eligible to sit for state board exams and become licensed to legally to type of work. Working with Class 4 lasers and other devices that could cause permanent damage to patients if not properly trained, non experienced, lacking correct schooling requirements mandatory per state board laws. Had to keep a constant eye on compensation and check stubs, inaccurate multiple times so much so I had to meet with one of the Physicians to make them aware of improper pay. Long hours 10-12 hours a day 30-60 min lunch breaks off of the clock were implemented due to lack of management skills and employees consistently getting overtime when it could have been prevented. Very clique type of office with management and other employees - hiring family, and friends. Misleading and not truthful to the physicians. Management rarely did office work, wouldn't help out when short staffed, stayed on social media, personal phone, had family and friends visiting constantly when physicians were gone or too busy to notice. Management couldn't train on EMR program because of lack of knowledge, did not understand payroll system, fudged hours by increasing some employees and decreasing other employees hours. Other compensation was missing several checks, then told that was not my compensation ag
1.0
Front Desk Manager | Dallas-Fort Worth, TX | Jan 4, 2014
Overworked, underpaid, broken promises, horrible management
I have been with the company for a little shy of two years. This has BY FAR been the worst job i have ever had. Coming into this job, my goal was to show initiative in a PROFESSIONAL environment in hopes of one day moving up to corporate. That dream QUICKLY diminished after about a year of lies, gossip, management affairs and a lack of professionalism (for a better choice of words). I was actually ";promoted" to front desk supervisor a few months ago, and have YET to see any pay increase on my checks, yet i have a larger work load??? That makes no sense, so let me now get into why working for Hilton is not a good choice for ADULTS, Management is absolutely terrible! They only care about themselves. EX: Our hotel has had NO PARKING LOT LIGHTS since the day i started working here. At first i said nothing, but then it began to bother me considering i am a woman and work primarily nights. When i leave work at 1-2am i sometimes am a bit nervous walking through a parking lot alone with NO SECURITY when its pitch black! I have mentioned it to management many times and nothing has been done. We also were robbed TWICE and nothing could be done because our security camera system also does not work and it was too dark in the parking lot to get a license plate number!! This is a HILTON property! Really!?!?! Management CONSISTENTLY will work us 8.9,10 days in a row and make sure it will not be overtime. Its ridiculous. I'm embarrassed to say i work for this company. Long hours, no lunch b
ProsSomewhat flexible schedule
ConsNO breaks, long hours, horrible management, horrible pay, HORRIBLE "job"

Questions And Answers about Hilton

How are the working hours at Hilton?
Asked Jun 8, 2016
8 hour duty + OT no problem
Answered Jul 31, 2019
8 hrs.of working and overtime
Answered Jun 19, 2019
What tips or advice would you give to someone interviewing at Hilton?
Asked Aug 1, 2016
Be happy motivated & posative to work..
Answered Jul 31, 2019
Smile and eye contact when you answer every question. Be motivated ready to work and Positive.
Answered Jun 19, 2019
How did you feel about telling people you worked at Hilton?
Asked Sep 23, 2016
No no no horrible place. I don't even know where to start.
Answered Feb 14, 2020
Very good , excellent co. To work for.
Answered Dec 29, 2019
What is the interview process like at Hilton?
Asked Jun 4, 2016
They sell you on team and seniority but never go by it
Answered Aug 3, 2019
The interview process is very tense as it is two managers asking questions.
Answered Jun 19, 2019
What benefits does Hilton offer?
Asked Jun 8, 2016
The Benefits are great. They gave us full Benefits.
Answered Jun 19, 2019
401k , dental insurance , hotel discounts
Answered Apr 21, 2019