Overall Reviews at Hilton
Front Desk Manager | Las Vegas, NV | Mar 5, 2020
Great Company with great benefits
Attentive, energetic and reliable professional offering years of experience. Stellar organization but make sure you know your worth at all times because you can potentially be over worked.
Desk Assistant | Carrollton, TX | Oct 3, 2019
Typical work day
Help desk receives calls from other agents speaking assistance to better service customers. Help desk also speaks with hotel staff and other customers. Assist with minor technical issues.
Brand Manager | Rochester, NY | Mar 24, 2020
A shadow of what is promised.
In my experience of working within the projects and property, senior management has no understanding of the operational constraints and skill level needed to accomplish product goals.
I was continually let down by my colleges and supervisors, whose apathy, lack of enthusiasm and leadership corroded every project target.
Room Service Server | Grand Rapids, MI | Jan 3, 2020
There is a lot of just rules they set up that are not the most efficient just a corperate attempt at making better service. they try to be the best but feels like they will just replace you.
Sales Director | Kansas | Oct 26, 2019
One of the number one hospitality companies to work for
Company cares about employees, good pay and excellent benefits. They promote life balance and have excellent training for their employees. Advancement opportunities if desired. Relocation possible.
Accountant | Rosemont, IL | May 27, 2019
I was placed by an employment agency in a temporary role. I do not know which benefits employees are offered. I received adequate training and support in my position. I worked 32 hours per week.
Data Analyst Manager | New Orleans, LA | Nov 25, 2019
Great place to work to learn about hospitality industry
Great place to learn all about the ins and outs of hospitality. Always new changes and turnover available for expanding your career in hospitality. Hotels are always exciting
Accounts Receivable Clerk | Herndon, VA | Sep 14, 2018
Assisted clients and customers to check in their hotel room
Making reservation for customers that are checking in to the hotel
Accommodate the hotel guest if they need a wake up call or shuttle to their airport
Reservation Specialist | Tampa, FL | Aug 30, 2018
Great Job for College students and at home people who don't need the income
HRCC has one perk- Discounted Hilton Hotel Rooms! If you can get them that is! This department has the potential to do amazing things in the industry, however it runs more like a call center than a reservations line. You are assigned a region and when callls come into your region you do well. When too many people from your region are working at the same time you get calls from other regions that can pull your incentive numbers, based on an ever-changing metrics system, into the gutter. I had days where I was crushing these metrics.... always only for half of my shift. The second half of my shift, usually after check-in times at all the properties, is when you get information and cancellation calls. Plus you get lower ADR numbers working at night because most hotels are sold out or they are not in populated cities so if your ADR is $150 a night you are now selling rooms for $89 a night....no surprise the house always wins!
Advice: Keep agents in one area, if call volume is low allow them to log off for the shift and maintain solid metrics. Stop changing the metrics and during training control the masses from rudely interupting the material you need agents to know before hitting the sales floor. Do these things and reliable people will stay, but Hilton won't because than they will lose money!
Incentives from $1 a reservation to $.25.... Yeah if you worked there you know what I am talking about!
Dont force agents to pitch timeshares neither. As i learned, the hard way, other ...more
ProsSome good people work there
ConsSome don't care!
Reservation Specialist | Georgia | Jul 23, 2018
The training was good but quickly became non exsistent once an agent becoms a full-time employee. My DC had no experience in hospitality and had a coach in his ear guided him with what to say. Not a good job to survive on and don't be misled by the recruiters who say you can make $12-15 and hour unless you can push timeshares and resist hearing no 30 times a day!
Consno recogniton for a job well done but make a mistake and you will get written up