Home Instead Senior Care

Working at Home Instead Senior Care: Company Overview and Reviews

Home Instead Senior Care
Home Instead Senior Care
3.7
5310 reviews
Home Instead Senior Care Ratings
3.7
Average rating of 5310 reviews on Indeed
3.6Work-Life Balance
2.7Pay & Benefits
3.0Job Security & Advancement
3.4Management
3.6Culture
Headquarters
Home Instead Walnut Tree Business Centre Northwich Rd Lower Stretton Warrington WA4 4PG
Employees
10,000+
Revenue
$1B to $5B (USD)
Industry
Health Care

Popular jobs at Home Instead Senior Care

 Average SalarySalary Range
2424 salaries reported
$11.81
per hour
$7.25-$19.50
560 salaries reported
$12.38
per hour
$7.25-$20.00
411 salaries reported
$12.59
per hour
$7.25-$21.75
319 salaries reported
$13.76
per hour
$7.25-$25.65
89 salaries reported
$10.29
per hour
$7.25-$16.60
Salary Satisfaction
37%
Of the employees are satisfied about their pay
Based on 7692 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Home Instead Senior Care Reviews

Popular JobsCaregiverHome Health AideNursing AssistantPersonal AssistantCaregiver/CompanionIn Home CaregiverPersonal Care AssistantHome Care NurseHome Care AideAssistantCaretakerClient CoordinatorStaffing CoordinatorAdministrative AssistantChildcare ProviderRecruiting CoordinatorScheduling CoordinatorSenior Care CoordinatorDirect Care WorkerBabysitter/NannyPatient Care TechnicianService CoordinatorHome HelperSenior Child Care ProviderStaff CoordinatorHousekeeperNurse's AideOffice AssistantCare CoordinatorPatient AssistantSchedulerSenior Care GiverCustomer Service RepresentativeHome AssistantOffice ManagerState Tested Nursing AssistantCompanionCustomer Care ManagerMedical AssistantCall Center SupervisorDirect Support ProfessionalManagerOffice CoordinatorCommunity RepresentativeHuman Resources ManagerCaregiver/HousekeeperClient AssociateGeneral ManagerHuman Resources CoordinatorNursing Home CompanionCare ManagerConsultantHealthcare AssistantHuman Resources SpecialistOffice WorkerRecruiterSenior CompanionBilling CoordinatorCare SpecialistCustomer Care SpecialistHealth Care AideNurseSenior Care AssistantService ManagerTraining CoordinatorWeekend SupervisorAmbassadorCareClient Services SpecialistCommunity ManagerCoordinatorGraphic DesignerHome Care WorkerMedical TechnicianOffice AdministratorReceptionistRegistered NurseRetention ManagerScheduling ManagerStaffing ManagerStaffing SupervisorAdministration ExecutiveAdministration ManagerAssociateBusiness Development ManagerCGCare AssistantCare WorkerCertified Medical AssistantDietary AideDirect Care AideDirector of Human ResourcesDriverElder Care AssistantEngagement ManagerHuman Resources AssistantLicensed Practical NurseMarketing ManagerNursing SupervisorOperations ManagerQuality Assurance ManagerRegistered Nurse - Home HealthRegistered Nurse Case ManagerResident Care SpecialistSenior Service TechnicianStaff SupervisorSupervisorSupport Staff----AccountantAccounting SpecialistAdminAdministrationAdministrative AideAdministrative ClerkAdministrative CoordinatorAdministrative SpecialistAdministratorAdvaned Altimers CareAdvocateAidAssistant ManagerAssisted Living AttendantBasedBilingual Call Center RepresentativeBilling ClerkBonded Provider. Elderly/Special NeedsBookkeeperBranch ManagerBusiness AdministratorC N ACNA - Certified Nursing AssistantCampion CareCarefoverCaretenderCase ManagerCashierCeo/PresidentCertified Public AccountantCgClerical WorkerClient ManagerClient Relations SpecialistClient Services CoordinatorClient Services ManagerClient SpecialistClinical AssistantClinical NurseCo-directorCo-managerCollection AgentCommunity Relations DirectorCommunity VolunteerCook/DishwasherCustomer Care AssistantCustomer RepresentativeCustomer Service Associate / CashierCustomer Service SupervisorCustomer Support RepresentativeDentistDirect Service ProviderDirectorDirector of Business DevelopmentDirector of Client ServicesDirector of Clinical ServicesDirector of EducationDirector of OperationsDirector of Quality AssuranceDishwasherEmployee Relations ManagerEntry Level CaregiverEscort Clients to Doctor AppointmentsExecutive AssistantFinance CoordinatorFranchise ManagerFront Desk AgentFront Desk ReceptionistFull Charge BookkeeperHCCHIAHair StylistHealth Care AdvisorHealthcare ProviderHelperHome AttendantHome Halth AidHome Healthcare Provider, Independent ProviderHome ManagerHome healthcareHome providerHouse CleanerHousekeeper/LaundryHousing ManagerHuman Resources InternI like to work over nightIT AnalystIn-Home CaregiverIn-home Healthcare ProviderInstructorInternIris homecare companyJanitorJunior SQL DeveloperKey PlayerLearning and Development FacilitatorLicensed Vocational NurseMarketing AssistantMarketing CoordinatorMarketing RepresentativeMarketing SpecialistMonitorNoneNone yetNot Available.Nurse CoordinatorNurse PractitionerOffice SpecialistOutreach CoordinatorOwnerOwner Operator DriverOwner/ManagerPC minPRNPart time Pm ShiftPart-time, hourlyPartnerPatient AdvocatePatient SitterPcwPersonal TrainerPhysicianPrivate Client SolicitorPrivate Duty NursePrivate HirePrivate health giverProduct ManagerPublic Relations InternQuality Assurance AnalystRARRCReal Estate AgentReceptionist/Administrative AssistantReceptionist/SecretaryRecruiting AssistantRegistered Nurse ManagerRehabilitation TechnicianReprésentantResident AidResident AssistantResident Care AssociateResidential CounselorRetention, & Training (FT)Retired womanSRNASales AssociateSales ExecutiveSales ManagerSales/Marketing AssistantScedulerSenior AideSenior AssistantSenior Care CaregiverSenior Care WorkerSenior CaretakerSenior Certified Nursing AssistantSenior Financial Aid OfficerSenior HomecareSoftware EngineerStaff AccountantStaff CorrdinatorStaffingStaffing ConsultantStore OwnerTeam AssistantTechnical SupportTechnology CoordinatorTransport DriverTransportation SpecialistTroubleshooterVice PresidentVice President of Client ServicesVisitingcampanioncareivercarregiversenior companionstaffing
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Overall Reviews at Home Instead Senior Care

1.0
Home Health Aide | Pensacola, FL | Sep 28, 2018
Avoid this place
Where to begin...? First off, this company advertised you could “make your own schedule.” Most of the people hired have another job at nursing homes and were just getting this job because they wanted to be able to pick up extra shifts. Then, at orientation they tell you you must work weekends and any other shifts they ask you to take. They also advertise that they have insurance and pay your gas mileage that you use while running errands for your clients. More lies.. For whatever reason this company thinks it’s okay to advertise complete lies. They do inform you at your interview that you will have to pay $75 for your background check. But then at orientation they give you a list of other things that will be coming out of your paycheck. Random charges such as “sexual predator check, drivers license check, etc.” So that’s another $100 taken out of your next paycheck. Do background checks not check for those things already?? You will be forced to take shifts that are not in your availability. All day, everyday they will send everyone threatening texts. If someone quits or calls in sick it then because your responsibility to cover their shift or you will be “reported to HR.” Also, they regularly remind you that if you can’t go to a shift or you leave if a client becomes violent that you will be put on the “elder abuse list.” At orientation they tell you that you will be with someone when they first introduce you to your clients. That never happened for me. I was just on my own e
ProsBecome a health aide quickly and gaining people experience
ConsEverything
3.0
Office Worker | North Carolina | Jun 27, 2016
Flexible hours&schedules,but poor pay and general lack of appreciation
I have worked for HISC for two years almost three and have never been given a raise even though I have been elected CG of the month multiple times and am one of the "favorites." They are very passive aggressive. They'll try to not pay you accurately for your mileage(and will act like you're lying about it) and when you are not scheduled to work they will harass you to accept last minute shifts(which causes a lot of anxiety and makes it so you can't enjoy your day off.) If you decline then you will be punished by having your hours dramatically cut(even though you are not an on call person etc.) so then you feel obligated to accept all shifts possible and work yourself to the bone for very little pay. They pay LESS for overnight shifts even though you are likely dealing with severe dementia patients who have severe sundowners. They promised they were increasing the pay rate on overnights to try to keep me in them. After waiting a couple months I told them I wouldn't do overnights anymore. Almost a year later the pay has still not increased as they had said it would. They have told me I'd be getting a new position and then it would not happen. They will try to bribe you to take a shift by giving you a $5 gift card or $5 for gas(what is $5 going to do?) and a lot of times they will place you with inappropriate clients(a 110lb CG with a 200lb client who cannot bear any of their own weight and has no hoyer lift.) They tend to not keep up to date on their clients and will desper
ProsFlexible hours and various shifts
Conspoor pay, no benefits and false promises
2.0
Caregiver/Companion | Gastonia, NC | Jun 27, 2017
Not recommended
A typical day is caring for seniors on various shifts in their home. You can work first, second, third shift and even weekends. They have a special need for people to work weekends and third shift. Management/Staff gives the appearance of being helpful and nice but they are very jealous of employees that have other employment. They also have a need for CNAs as well as caregivers (without a CNA license). There is a high turnover for both caregivers and staff because management does not treat employees fairly. Employees are targeted for termination while others are favored. Employees that kiss up to management tend to be treated better by management. I would not recommend this agency for anyone to work as a career or to have as their one and only job. This job would be good for someone that is retired, in school, or just looking for supplemental income. I say this because I would not rely on working here as my main source of income because it is likely that you will be terminated if someone in management does not like you. Management tends to target and terminate employees that do not work hours that match their needs. When an employee declines work three times it is grounds for having "a conversation" with a supervisor or manager. This can lead to being targeted for termination. They have prizes and caregiver of the month awards but it seems that the same employees and/or the employees that kiss up to management get the prizes. The hardest part of working for this agency is th
ProsCan work weekends and overnights.
ConsVery LOW pay rate. Jealous and hateful people in management that will target you to get terminated, The staff is fake, smile in your face then will stab you in the back
3.0
Caregiver | Laramie, WY | Aug 6, 2018
Great job for students and parents of school-age kids
I have worked here for almost 2 yrs and generally enjoy it. I've enjoyed the majority of the clients I've been assigned to, as well as most of the staff. The pay can be frustrating and will ultimately be the reason that I leave (no raises), comparable to working fast food places. The benefits are of no value to me as I have better through my spouse. On the flip side of that, we get holiday pay when working, including Mother's Day, which is nice. I also really value the flexible scheduling. Since I don't use any of the offered benefits, and neither do most of the other staff I've spoken with, I wish they'd offer other small perks here and there. Maybe a paid day off for your birthday if you've been with them for over 6 months, or a gift card for exceptional performance/attendance/etc. Whatever, just a thought. Another frustration has been poor communication between the office and the caregivers. I've learned to not trust anything that's not in writing and it often seems that the office staff don't communicate amongst themselves as well. While they require you to send in your availability every two weeks, they will try to schedule you outside of what you tell them. Be prepared to either be flexible and just do it or stand your ground and risk irritating them. I understand that they have to make sure the clients have coverage, but when I say I'm "unavailable", I truly am unavailable. I am a parent, student, and work another/more stable job for guaranteed hours. If one
ProsFlexible schedule, have enjoyed working with the clients and coworkers (at shift change)
ConsNo raises in sight, no guaranteed hours, high turnover at times, work meetings are not paid.
1.0
Caregiver | San Antonio, TX | Oct 26, 2012
Worst Management and People I've ever experienced! San Antonio, TX.
So almost two weeks ago (10/16/12) I was hired by Home Instead Senior care company that called me right away after applying online. So I was really excited when they asked me to come in to fill out paper work in the office (that was all the way across town from me) and hired me to come into orientation a week later. I went to buy scrubs for the care giver position and was there with three other people who were hired with me. They told us they'd go over all there many clients in need of help to match us with and call us when they found something. But they had never called me into start working! Nor any of my other fellow new employees, not one of us was called into start working! One man that was hired with me had to find new work and was hired by a new care giver company that put him to work right away with clients. I am astounded by this carelessness for its own care giver's! This whole time they were supposed to find myself a client I could give care to, after all their long speeches of how so many of their client Seniors need care Immediately and how they have limited care giver's on call. Yet here I am WAITING and they never call me back with work no matter how many times I'd call them, only the sickly rude little girls over the phone and handling the books would totally blow me off every time. WHY WOULD YOU HIRE PEOPLE AND NOT GIVE THEM A JOB TO DO?!?!?!?!!? SERIOUSLY THAT IS SO INCREDIBLY IRRESPONSIBLE AND UNPROFESSIONAL THAT IS SOMETHING YOU COULDN'T DO ON ACCIDENT,
Prosnone for employees nor clients!
Conshorrible management, rude office clientele, very limited services and district in the resided town!
2.0
Caregiver | Bend, OR | Feb 8, 2018
A good place to work if you dont need money
So lets start off with the good: The office staff is very nice, every body I encountered was friendly and helpful. They let you decide which days you cant work so you have at least some time guaranteed off and they do 2 full days of training, something that is very helpful for those who haven't done home health care before. The clients are great, a lot of them are happy to have help and are easy enough to care for. So that's the good stuff. *************************************************************************** Onto the bad/frustrating things. The hours are very unreliable. I had fairly open availability but still had my schedule changed almost daily. I've had a few clients cancel at the last minute, usually just when I pulled into the drive way, and the office would call and tell me. That was frustrating because I would sometimes drive for 25 minutes to a clients house only to be told I wasn't needed. In that case, I got comped for 1 working hour. Some days I only worked 3 hours, some days (rarely) I worked 9. I was told I would have about 32-40 hours a week and I averaged out at 15-18 hours a week. Another complaint that I had, that maybe other people wont mind, was having my phone constantly blowing up with text and emails from Home Instead, about schedule changes. This made me feel like I was at work all the time because I was constantly (sometimes 5+ times a day) answering text/calls/emails from work. I'm not a phone person and I didn't like the
ProsGreat clients
Consunreliable schedule, wear on your personal car, low pay
1.0
Caregiver | Knoxville, TN | Aug 13, 2012
Yet To Be Paid, Management Avoiding Me - Knoxville TN
I was invited for an interview at the Knoxville TN franchise, which lasted less than 5 minutes before they decided I was right for the nature of work (should have been a warning sign then). Was not asked about previously professional experience or my comfort level with the elderly. Intrigued I chose to stay for the orientation A) because I honestly hoped that there would be something redeeming shared through the franchise owner and brief training offered and B) because I was told that it was a paid event for all who attend. I signed my name to the clipboard as we were all told to do to 'ensure' payment would be made to us all. The staff kept me in the office for over 5 hours for a 'paid orientation' even though the agreed upon time was 3 hours, then over a week later when I was never contacted about work opportunities as promised (I was told to expect a call on maximum 2 days later) and followed up with them, they claimed they had lost my number or had the wrong number (despite my writing it more than 5 times on various items of paperwork) and had been trying to contact me relentlessly. I do usually try to see the good in people, but this had to be a fabrication since they had several methods of contacting me plus as earlier mentioned, my number was recorded several times throughout the application process not to mentioned on each email I sent to them. When I relayed to them that I would not now be pursuing employment with them (due mainly to the fact that they were request
Prosnone unfortunately.
2.0
Caregiver | Coeur d'Alene, ID | Sep 16, 2015
Empty and Disappointing
Whew! GEE. Very disappointing overall. Upsetting too believe it, and I only have nominal expectations of the business world and people I know in everyday connected life. Not only did the 83814 branch put both me and another worker into a dangerous, unqualified situation it was never addressed or resolved- a BIG safety drawback in itself to that. One of the Owners very casually told me to "have more confidence" when I called in and reported a dangerous and aggravated client's condition and my own inability to service them. The clients convinced him rather, that's what saved me- and them quite possibly. Neither my chiropractic doctor nor spouse could justify the owner's levity. SEVERAL times both my voice mails and texts were basically, obviosuly ignored. Finally....I was officially done, last sensible straw. So, one day not as a Test but an actual fact I slow keyed off a text of Resignation. Boom! Less than two minutes later I got an "OK, thanks, good luck to you." Jeez. And so much for Safety and compassion: listening, dedication, common sense. Perhaps too this company (or Branch) values their clients more than the individuals who serve them- oi, and all that painfully means. Another thing: a Homemaker and Caregiver is not parallel to an Alzheimer's care person or CNA, the former are not trained nor PAID enough to be trained, then qualified to care for Advanced cases. Several times the red lite went off in my conscience "uh- that doesn't sound right" and I had to turn
Prosflexible schedules
Consdepends on Branch location, and clients
2.0
Caregiver | Fort Smith, AR | Apr 3, 2019
I Love Caring for Others! Wish the Company Paid More!
I love the actual job itself, I definitely don't mind caring for others, it's very rewarding! In terms of working for Home Instead, the pay is VERY poor (min wage) for the job details. Expect to work as many hours as you can handle, if you'd like to earn enough to pay a few bills. However, they won't always have clients available in your area, so you could be on standby, waiting for the next job. Also expect to only be paid twice a month. They used to pay every other week, now it's on specific days, twice monthly. They also no longer allow anyone to work holidays, further cutting any chance of bringing home a decent check earning holiday pay. Direct deposit won't be an option for most employees; so plan on spending more of that hard earned money on gas, getting to/from the office to get your check. Unless you live pretty far out, they don't typically offer direct deposit. Driving! You will be expected to drive your client around and/or run errands for them, and the company only pays for the first 5 miles per week! After that, your client is billed for their mileage and it doesn't go directly to you...you get paid 50-something cents per mile in your check. Some of your clients will be scattered, you may have to work 10 miles from home one day and 40+ the next. No pay for the drive to/from, no matter the distance. If I could work the same job on my own, I absolutely would, because I could make at least double the money and continue to do what I love doing. The only reason
ProsCaring for others, schedule flexibility, friendly staff, good communication
ConsPay is way too low, sometimes distance of clients is an issue if you don't have the gas money to get there, pay is too infrequent, no holiday pay/paid vaca/paid sick leave, no benefits
4.0
In Home Caregiver | Virginia Beach, VA | Feb 3, 2018
Fun place to work if you are wired to work with the elderly
I have always loved working with the elderly--ever since I was a little girl. Please take this kindly, but do not even consider working here if you cannot handle the amount of time spent engaging with and helping the elderly, as they will become your life or at least a nice chunk of it. I grew very close to my clients, one of whom is passing away as we speak. God rest her soul. You really do become part of the family, if you desire to and you mesh well with the children. Keep in mind also that some clients will not have family or children, and may become very lonely (which is another reason you are there). In this job, I earned a lot about myself and was able to challenge myself to become more patient, as the job requires. You need to be patient because this job can become intense at times, where your resilience will be honored and necessary. Management can be messy, as in when the schedulers and HR are not on the same page with the front desk, but overall I loved working here. Culture: On your own in a facility or a home. Usually professional and gentle. There were very few occasions where I did not enjoy the homes. The hardest part of the job: When your client has difficult family members or passes away. Pay rate: Pay here is not great, but it is also not the worst. I started at $8, and depending on the job, could make $10 an hour. It all depends on the nature of the work you're called to. There is no room for advancing in this company, unfortunately. Mos
ProsServing others and making them smile; having some pocket cash; very flexible hours; kind staff
ConsPay raises are rare, no opportunities for advancement, no benefits for those working part-time, sometimes tediousness with scheduling

Questions And Answers about Home Instead Senior Care

What is the starting pay rate ? What are the shift hours? Thanks
Asked Feb 9, 2016
$8/hr Ky. And the hours depend on when you wanna work. They will blow up your phone to offer more shifts. But,if you don't want to work certain days....learn to say no.
Answered Mar 9, 2020
8$ per hour in Mabank, Texas
Answered Feb 1, 2020
If you were in charge, what would you do to make Home Instead a better place to work?
Asked Sep 21, 2018
Better benefits an better pay an better management because the people they have there do not care about your health your time off or covid 19 spreading
Answered Jan 31, 2021
Higher pay including raises and better benefits
Answered Jan 12, 2021
Do you have to be licensed CNA to be a caregiver ?
Asked Feb 24, 2016
No caregivers don’t need any license for such a LOW salary
Answered Aug 13, 2019
In Ft Wayne IN you do not because it’s a non medical position even though we do 90% of what a CNA does in a facility. We do not give medication etc.
Answered Jul 7, 2019
Does this jobs comes with any benefits like medical dental and life insurance
Asked Jun 27, 2016
They only give you health benefits if you work in the office or if you know someone in the office really well otherwise you will not be giving health benefits... I personally think this company show be reported to the CDC
Answered Jan 31, 2021
It depends on the office. Some do. Make sure you ask that question up front of you need insurance.
Answered Dec 4, 2020
What is the interview process like at Home Instead?
Asked Mar 30, 2018
Two steps, very relaxed.
Answered Mar 28, 2021
It's easy, fine. They need the help.
Answered Jan 13, 2021