Humana

Working at Humana: Company Overview and Reviews

Humana
Humana
3.7
6213 reviews
Humana Ratings
3.7
Average rating of 6213 reviews on Indeed
3.6Work-Life Balance
3.7Pay & Benefits
3.1Job Security & Advancement
3.2Management
3.5Culture
Headquarter
Louisville, Kentucky
Employee
10,000+
Revenue
More than $10B (USD)
Industry
Health Care

Popular jobs at Humana

 Average SalarySalary Range
Customer Service Representative
54 Salaries reported
$13.80
per hour
$7.25-$22.75
Call Center Representative
18 Salaries reported
$16.14
per hour
$7.75-$26.65
Customer Care Specialist
12 Salaries reported
$14.87
per hour
$7.40-$22.30
Credit Specialist
36 Salaries reported
$27.00
per hour
$13.50-$40.50
Enrollment Specialist
6 Salaries reported
$17.48
per hour
$8.70-$26.25
Salary Satisfaction
72%
Of the employees are satisfied about their pay
Based on 5319 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Overall Reviews at Humana

4.0
Software Architect | Louisville, KY | Feb 7, 2020
Great learning experience
Great place to work. Enjoyed it and was promoted frequently and had additional levels of responsibility and experience necessary. Would be happy to work there again.
5.0
Customer Specialist | Louisville, KY | Nov 13, 2019
Wonderful Connected Environment
Humana has a great atmosphere, and is team-oriented. They place a lot of emphasis on each individual employees well-being and have created a lot of incentives that focus on well-being on a multitude of different areas of interest. Their champion of inclusiveness while maintaining a diverse workplace should be applauded.
3.0
Senior Business Consultant | Lois, TX | Feb 2, 2020
It is what you make it. Just like everything else in life
It is what you make it. Just like everything else in life just do your job to your very best abiliity and it will all fall into place. Tie your job to hugher focus
3.0
Case Manager | Miramar, FL | Dec 21, 2019
great working conditions but management bullies employees
I was a work at home employee and conditions were favorable to me, benefits were excellent and compensation was good, the culture and values are those i live by but they are only spoken of, not enforced or honored. The best part of my job was serving our members and ensuring that they had the perfect experience with every call and or visit, and obtained all the resources available to facilitate long life wellbeing. However, management was condescending and did not value their employees, they did not value the member's needs or honored the time scheduled with them by constantly changing and having impromptu and un-necessary meetings and taking away from the member experience. Not everyone was treated the same and some got preferential treatment. Favoritism and bullying from supervisors, an example, an employee had a colonoscopy scheduled and had approved time off, a mandatory meeting was called and the supervisor told the employee in front of everyone else, "either you show up or else"while others were excused or able to follow the meeting virtually. After this experience i knew my time there was counted. Humana had unrealistic expectations and is unable to retain their employees, i kept a head count of how many hires and resignations and in 6 months there were 92 resignations in the case management department alone, management does not value the employee. This was the hardest part of the job, feeling you are not a valued employee.
3.0
Office Administrator | San Antonio, TX | Dec 17, 2019
It was a paycheck
I learn management and supervisor responsibilities. I learn referral and insurance authorization, & strengthen my customer service skills. I helped patients with there appointments.
5.0
Bilingual Customer Service Associate | Saint Petersburg, FL | Jan 2, 2020
Productive and fun work place to work,
Productive and fun work place with additional assistance to grow and daily growing opportunities within the company. Good environment and work atmosphere
Prosassistance
4.0
Family Nurse Practitioner | Virginia | Mar 9, 2020
Nurse Practitioner
Enjoyed my time working with Humana. I regretted leaving after taking my new job. You have multiple contacts that can assist you. The flexibility was amazing. Scheduling was easy to work with. The things I did not like was the lengthy onboarding process. At the end of the year you find appointments lessen. The scheduling department does not always verify phone number and address with the patient so you have to learn to adjust when that occurs.
1.0
Coding Manager | Remote | Dec 2, 2019
Poor management and unrealistic production goals. Manager and assistant will set you up for failure.
Poor management. Unrealistic production goals and Manager and assistant will set you up for failure. I would not recommend working for this Department or manager.
5.0
Senior Compliance Officer | Louisville, KY | Nov 8, 2019
Loved Working here
The place is amazing to work for. They will help you advance your career and have onsite programs to help you earn certifications to help with your career. My only complaint is that I am no longer employed with Humana because of budget cuts. And I really cant complain about that either. They allowed us time to find another job either inside or outside the company and gave me a separation package. Wish i still had my job there.
4.0
Gathered and Verified All Required Member Information | Tempe, AZ | Mar 11, 2020
i loved working for the company.
excellent company. highly recommend to anyone looking to work in the pharmacy environment. very friendly and great training program. management always helping out.

Questions And Answers about Humana

If you were to leave Humana, what would be the reason?
Asked Mar 22, 2017
Much emphasis is put on how Humana cates about their ‘associates’ but when it comes time to show it, they fail miserably. You can go along getting good reviews but still get blind sided by a lay-off or a low rating for bonus distribution. And surprise, they offer no explanation or tell you who has contributed to this negative opinion of you. To me it’s just another way to reward their favorites at the expense of other good workers. This culture/attitude is prevalent in Military as well as corporate.
Answered Mar 7, 2020
High emphasis on quantity not quality. Recent layoffs would entice me to leave.
Answered Jan 2, 2020
If you were in charge, what would you do to make Humana a better place to work?
Asked Mar 8, 2017
Listen to the employees and not go on a power trip. Also treat everyone equally, favoritism was at an all time high
Answered Mar 28, 2020
Yes, I would certainly make it a more enjoyable place, less the bullies and tattletales, and I would certainly learn the administrative side and the medicalassisting side to be more helpful and supportive to my staff, and be more employee friendly, and not take the time off when my employees cannot get the same time off.
Answered Mar 26, 2020
What would you suggest Humana management do to prevent others from leaving?
Asked Mar 22, 2017
Perhaps lighten up on the metrics. It may have been the power was in the wrong hands but monitoring a mouse not being clicked for four minutes was really a waste of time. I’m hearing stories now of PTO ( paid time off) being taken away for bathroom breaks. That’s going a little extreme. I know time can be taken advantage of by employees such as long breaks or possibly a habitual person showing up late everyday but penalties for bathroom breaks seems to be crossing the line. I saw many a smoke break go without even being counted against anyone. Almost as if a smoke habit can be justified. Humana has great training and the Vitality program in really inspiring. Focus on the quality of the persons work and work ethics as a whole.
Answered Feb 15, 2019
Humana needs to be aware of the hiring practices within the market. The managers are not qualified for the position in which they are hired.
Answered Jan 19, 2019
Does humana supply office supplies for work at home employees
Asked Jul 2, 2016
Yes in medicare customer service work at home they send home dual monitors and a phone. You have to have a certain speed internet that you pay for out of your pocket. Calls drop constantly if your internet is not good. Even with good internet the entire system would go off line.
Answered Apr 9, 2019
That phone so you can be micromanage all day
Answered Jul 18, 2018
What is the most stressful part about working at Humana?
Asked Jan 23, 2018
The lack of professionalism from leadership.
Answered Mar 3, 2020
Management sucks
Answered Mar 2, 2020