I was with Indeed for many years and grew through many roles in that time. Towards the end, the environment became pretty toxic and it is clear CS leadership has become bitter and resentful of their employees. They host frequent Q&As where the passive aggression from CS leadership is uncomfortable. If you ask an honest question that rubs them the wrong way, expect your leaders to get an angry message later asking them to address it with you or suppress your opportunities for advancement. I would not consider coming back and I would advise others to avoid working for Indeed.
Some call outs on what is broken:
- Indeed has moved away from building what clients are asking for. You are no longer providing a much needed solution, you are trying to force your clients to use a tool they did not ask for and do not want (video interview platform). It's embarrassing and stressful how much pressure was placed on CS to get our clients to spend money on something they do not want or need.
- For a company the size of Indeed, I've always marveled at the fact that they never figured out how to accurately and fairly structure CS reviews/bonuses/KPIs.
- Indeed SEVERELY underpays employees. The turnover is absolutely incredible and it seems leadership is in denial or at least doesn't want to own it in front of employees. They always said they would address compensation if there was a turnover issue but when it did become an issue they refused to address it. I was tired of picking u
When I first got hired at Indeed, I was in the second half of my 20s. I had several jobs at various companies before just trying to find something that would stick. Indeed was the first company that I felt had the support systems in place, like training, process and product documentation for my role, and other mechanisms in place so help nurture my development. I was among the first dozen hires at the Scottsdale location and experienced the growing footprint of the Scottsdale office on the rest of the company from the Customer Success and Sales organizations.
As others have mentioned. The culture did change over the 3 years that I was with Indeed, as things normally do once the buzz has worn down. The office scaled up quickly, and the culture did not scale with it. However, I do feel it was growing pains of the office/company as its methods in achieving business success were being adjusted to adapt to market opportunities. I do not believe it is because the company was beginning to sour.
I had 3 different roles (2 promotions) during my time with Indeed. I was always encouraged by management to develop in ways that was catered to my style, as long as I kept up with my core responsibilities. I have gotten to work closely with so many great and talented people all around the world in various business functions and have been in a handful of the offices worldwide. It astonished me how the Indeed brand spanned across the globe. When visiting other offices, it still felt lik
ProsMature company with many supporting teams (Training, Communication, IT, Business Operations, etc.), Beautiful Office Space(s), Work/Life Balance, Collaboration
ConsAdvancement opportunity to business units not primarily operating in your office/city
Workplace Culture was cause for celebration. Management was cause for departure.
This was a job, a paycheck. Not a career. Trying to work with AEs and management severely negatively impacted my mental health. Most of my coworkers were very mediocre with poor work ethic and little common knowledge. This made it very difficult to work with them. Luckily, they were decent people, but I often self-isolated to destress. Management is filled with people who are prematurely promoted simply because they've been there a few years. I had multiple managers there and have had a few jobs in my career. I can say that Indeed was some of the poorer management I've experienced in my working life. I've never encountered such nefariously calculated and negatively charged people in my life. The workplace culture; however, was awesome. Very relaxed. I would say, too relaxed at times. It will continue to be this company's saving grace: when it comes to morale and overlooking the slighted compensation received for the labor performed. The most enjoyable part of the job for me was working with the clients. They provided laughable stories and memories to share with teammates. Often, they truly appreciate your assistance and that gratitude was something I rarely experience with co-workers. Clients also taught me a lot about cooperating with people. The job however was very simple. By my second month, I could do the job with my eyes closed and found myself looking for another job. It was easy money in a big way, but management made the role unnecessarily stressful and cause to leav
Prosfree lunches, 401K, overtime, enrichment programs and personal development
Pros: You learn the core basics of selling/cold calling which in turn builds confidence for any future job. During the first year they invest heavily in Sales Training via Indeeds own internal Sales Training team and Dale Carnegie Training. Coming out of college this experience can be very beneficial down the road. Also I met some great people here who've become close friends.
Cons: You WILL BE micro-managed here. The amount of reports that are generated by some Team Directors and Senior Directors at this company is mind blowing. 90% of these reports have absolutely no benefit to growing sales numbers. In addition to this, a large group of Directors and Sr. Directors care more about the amount of calls you make (minimum of 60-85 per day) than the deals you bring in. You could have a great day of bringing in a major deal or multiple deals, but if you didn't hit your "call metrics" for that day either your Director will pull you aside OR your Sr. Director will say something. If that happens too often, you're written up. It is common to see tenured/successful sales reps be pulled aside if they miss the call metric minimum despite having hit their quotas in advance. They'll pull out reports showing data that has zero bearing to your day and make you do calls. Prepare to be micromanaged, very little creativity allowed in this job. The position does not allow you to do research and find new prospects either. This is done for you through a flawed system where you'r
ProsGreat people, benefits, compensation potential, internal/external training
ConsMicro-Management, Poor Management, Lack of creativity
Good day to day, with non-ignorable flaws in management
Overall my experience at Indeed was mostly very positive. I learned enough to launch a sales career having no experience coming in, the "culture"'/benefits/perks were unbeatable. I really enjoyed the actual day to day of what I did in working with clients and selling a good product. Also the training was really strong and thorough.
If you're considering working here: Know that you'll probably like it in most day-to-day ways, but there will be a good chance you hate your manager, depending who you get put with, and a good chance that you'll feel like you're constantly working against yourself trying to hit quota as hurdles are thrown in front of you about how you're measured and the rules keep changing.
What ultimately led me to leave Indeed was them going through what I can only describe as a "dark period" where no one was performing well, morale was extremely low as quotas were made pretty unattainable and all the rules of the game changed on how we're attaining our bonus pay *which is 60% our income*. Constant shifting of 'sell this product today and that one tomorrow', and 'oh now sell something that's a one-time fee, but we're going to hold you accountable as if that's recurring upsellable revenue' was common. The business deliberately ignored when anyone would question "well how are we supposed to actually do it that way when this and this and this are in our way?"
The upper management needs to learn that if they screw over the sales reps, the reps will always
Prosfree breakfast, fun events, open PTO, casual dresscode, nice office
Growth Opportunities Lacking & Poor Office Morale-- But There are Snacks!
If you are the type of person to be distracted by perks such as snacks and monthly happy hours, Indeed is the place for you.
When I first started, I had a genuine love for Indeed's mission and I believed that our company had its employees/clients/job seekers best interests at heart. For example, the work/life balance at Indeed is great, and there's healthcare coverage! The maternity leave here is awesome, and there are some outreach efforts to impact our surrounding community. There is also a portal dedicated to internal mobility-- but the reality of internal growth opportunities is less promising than presented.
If you're not in one of the main office branches, you can't expect any personal development or career openings for further growth. Additionally, you may have a Manager/Director who will tell you that your feedback is valuable, but will in turn negate any feedback you share; no matter how tactfully you’ve presented it. In some instances, feedback given has been used to negatively impact employees during quarterly reviews. This kind of gaslighting is disappointing, but it's what you can expect if you plan to work in the San Mateo office.
Further, there is blatant favoritism amongst Managers/Directors, even to the point of promoting less experienced Indeed employees to senior positions. Given how political the office culture is, it's starting to resemble high school as opposed to a professional working environment. Managers will often be involved in conversatio
ProsHealthcare, Maternity Leave, 401k
ConsUnlimited PTO has strings attached, bureaucracy, blatant favoritism, unprofessional work environment
I began my sales career with Indeed straight out of college. I could not have asked for a better job straight out of school. Not only does Indeed have great office perks (ping pong tables, casual attire, energetic atmosphere, unlimited PTO), but it also has a culture that reverts back to the company mission. I also was able to earn 6 figures in my second year of working here, which is very rare at just 23 years old.
When the pandemic hit, Indeed was one of the first employers to go remote. Weekly Q&As with SLT were held for transparency, and the company did a great job despite a job market that was literally halted nationwide by lockdowns. Not a single layoff occurred! Bravo Indeed.
However, despite the great things about working for Indeed and the service it provides to employers/jobseekers, there are still some things the company needs to work on. Firstly, new product rollout has been disastrous with many products failing and ops setting too high of expectations for Sales. Second, as of recent, the SLT has become too comfortable engaging in political discussions; which precisely go against DI&B. The company is also mandating its employees get vaccinated to return to the office. While they do state that no employee will be terminated for refusal, there has been no explanation of how exceptions will be accommodated. Finally, as of late, there has been a considerable number of SLT turnover; with the CMO, COO, and Head of HR all abruptly leaving. This comes after the compa
Pros- Unlimited PTO, "You Days" (company holiday each month on a given Friday), Work, Work/Life Balance, Sales OTE
Cons- Low Sales Base Pay, No Sales Prospecting (closed book of business), Hybrid Work Model for Sales/CS, Mandatory Vaccine Requirement, New Product rollout, Recent leadership changes/turnover
On the surface this company appears to have it all but the reality does not live up to it's potential
I really enjoyed my colleagues, they were all really great people to work along side.(Please note, almost 50% of CS San Mateo has left Indeed within the last 3 months, this turnover should be telling)
Many snacks, free food for breakfast daily and for lunch once a week. Wii U in the office, Mario Kart.
Depending on where you are coming from, Indeed can be a great place to build your skill set. If you hone in on certain aspects of the role, you will become much more marketable in the Bay Area after working for Indeed.
Convenient location right off of 101 and 92.
Favoritism is the biggest issue the San Mateo office has. Certain people get more support and resources then others. This is fine sometimes, but everyday it gets old quick. It really depletes from the culture, and when the wrong people are promoted, it looks like this favoritism is actually driving the direction of the company culture.
Indeed says its a company interested in feedback from employees, but this is not actually the case. Expect gas lighting, and expect to be a "yes man" and nothing else. Not only will your feedback go unheard, it can often count against you later. General processes are also ill communicated between management and teams.
There is almost no advancement within the San Mateo office because there are only two departments that sit there. While Indeed will tell you that it cares about your career and your advancement within the company, I have seen a very
ProsFree food. Gaming systems in the office. Decent comp and benefits.
Great product, company with potential, terrible leadership in sales organization
The only thing that management cares about is the number of calls that you make everyday. They could care less if you are closing a lot of business or being creative to get to decision makers. Management's lack of leadership ability creates a terrible work environment for the sales reps and the turnover is horrendous. In the beginning of every quarter, you can expect at least 5-10 people to quit. Morale is extremely low for the sales reps, but the other other departments seem to be happy.
They promise you big things when you are interviewing, but the fact of the matter is that once you come on board as a sales rep with Indeed, you will be looking for a new job with the 6 months - 1 year. You will either be a disgruntled employee or they will force you out because of their aggressive quotas and micromanagement.
Overall sales projections seem to be totally false. Indeed was bought by a Japanese company based on these projections, and I am sure they are regretting how much they paid. It seems that this is why things have changed so much and they force a lot of people out. It cannot always be the sales reps fault. Eventually, you need to put the blame on the people who are "leading (managing??)" the sales efforts.
The people that were promoted to director internally are the people that have a bright future there. They are hard working and deserve to be where they are. Hiring Directors/Sr. Directors from outside organizations has proven to be a disaster (with a few exceptions).
Prosyou will work with great people that are hard working but disgruntled and become unmotivated, stocked fridge with a lot of food/beer, constant "happy hours" to mask the low morale
Consmanagement, directors are there to micromanage and basically be "stat-checkers" (for lack of better terms), management brings no creative value to the company, sales reps do all of the work while getting belittled, one sr. director in particular has no idea what he is doing and should be fired
Most of the people (Sales Team Members) here are great. Unfortunately, there is minimal transparency, and continuous contradictions from Senior Leadership. People get promoted who are not qualified to be in Managerial positions, and will force you to train their new hires, then take the credit. They will also take credit for YOUR achievements, even if they had absolutely nothing to do with it. Lots of politics. That is not to say that there aren’t good Directors here; there are, but they are far outweighed by those who were never made for management.
You may be offered a “Promotion” from an “Acquisition” Team to a “Growth” Team, but need to make your decision in 10-minutes, with insane pressure from Management. Oh, and it’s not really a “Promotion.” (You won’t find that out until you accept) It’s basically just a slightly better bonus structure and a title change. Too bad you didn’t have time to assess your “Promotion.” You’ll be given someone else’s “Book of Business,” and be prepared to be put on a Performance Plan if you don’t meet Quota your 1st 2-Quarters.
Unfortunately for Indeed, Discrimination is real here. If your manager doesn’t like you, they will put in serious work to force you to quit (Or at least make you want to because of blatant attacks against you and singling you out), regardless of whether or not you are consistently exceeding quota.
Good luck complaining, even if you follow the “HR-Chain.” They’ll just tell you to, “Stop being emotional,” and
ProsFree food, mostly good people, fun events
ConsEverything else. Bad management. Sub-Par C-Suite.
Client Services Specialist | Farringdon | Aug 6, 2017
If you're happy to settle, then this is the job for you.
If you're looking to achieve above and beyond usual office/admin jobs then look elsewhere.
I'll start by saying that this was not a role that I initially wanted, however, the lure of a great salary and benefits made my decision for me, however after 18 months with the company I regret taking the role as I feel that I gained no new skills or developed in any way whilst at Indeed.
A usual day consisted of frustration with internal systems, frustration with the lack of documentation, the usual customer interactions and the interaction with colleagues in the U.S and/or Ireland as all administrative tasks must be recorded and redirected to the US/Ireland to be worked on and is exclusively done via the raising of tickets in the internal system called JIRA.
Indeed's internal motto is "To deliver excellence quality and service to our customers, colleagues and teams worldwide" or something like that, it sounds good but unfortunately delivering excellence to colleagues isn't something that happens at Indeed, the way the ticketing system is implemented means if you make a single mistake on a ticket, (say you've marked it for X dept, instead of Y) this will simply be closed and you'll be asked to resubmit the ticket to the correct department, this means manually copy/pasting details from one screen to another, unfortunately ticket raising is a convoluted process (anywhere from 3 to 6 mins per ticket for simply turning on a feature) and this makes up about 85% of the job.
ProsUnlimited holiday, Salary, Bonus, Gifts
ConsLack of managerial leadership, unwilling to take negative criticism, unwilling to let employees outside of USA/Ireland develop skills and grow.
- Free lunch - Free snacks - Casual culture - Competitive salary in Tokyo
- Good work-life balance (Unlimited PTO)
- Unorganized, outdated technologies (still using ant / still using Google Closure / Code quality is not evaluated)
- Intransparent management (prevalent favoritism / no clue in how to improve engineering quality from the top)
- Infamously intransparent HR's way of handling harassment cases
- Short-sighted evaluation system (they only value immediate business impact, not engineering excellence)
Some personal experience:
- I got a bad evaluation because of my "too many comments" in code reviews. I raised concerns to my manager before making the many comments but he ordered me to add many comments to persuade the author. I just followed my manager's order, but I got a minus evaluation. My acting manager could not point out which specific comments were bad. He told me the number of comments was the only problem. He also asked me to remove a sentence from my self-eval, which went like "I thought it was OK to make many comments because I was told so by my manager."
- When I sought help for HR for my acting manager's harassment because I was mentally exhausted, they told me that mental tolerance would differ from person to person so bringing in a doctor's diagnosis was meaningless. - The tech lead on my team (the same person as the above mentioned "my acting manager") stole the credit of my work by creating something that completely ov
Questions And Answers about Indeed
"What is the best way to get an interview?"
Asked May 11, 2016
Fast feedback on updates on your job statics. Reply back on the job applications
Answered Feb 11, 2022
Impressed with your profile
Answered Feb 3, 2022
What is the interview process like at Indeed?
Asked Jan 3, 2018
It is pretty good and they just trying to make sure that we are good pet sitters and will take good care of the little pups and kittens.
Answered Oct 12, 2020
A bit tedious, but important so you can find the perfect job for you.
Answered Aug 27, 2020
What is the best part of working at Indeed?
Asked Dec 25, 2019
They treat Very employee and staff Equally
Answered Mar 20, 2022
Indeed Award of Honor
Saving the world in the workforce industry
Unity & Solidarity
Answered Jan 6, 2022
What tips or advice would you give to someone interviewing at Indeed?
Asked Nov 9, 2019
Indeed Cultivating a powerhouse team as leaders dedicated to help the community unity to support people
People leading inclusive community diverse culture
Answered May 11, 2022
Indeed #1 platform for job opportunities
Msg Lawn Care hiring easy structured in understanding of resume and cover letter
Indeed changing the trajectory of a safe work process to add value to safety regulations voted #1
Answered Oct 18, 2021
What is a typical day like for you at Indeed?
Asked May 1, 2020
Supporting your company and employees on outstanding team work.