Insomnia Cookies

Working at Insomnia Cookies: Company Overview and Reviews

Insomnia Cookies
Insomnia Cookies
454 reviews
Insomnia Cookies Ratings
Average rating of 454 reviews on Indeed
3.2Work-Life Balance
2.8Pay & Benefits
2.7Job Security & Advancement
10 Campus Blvd, Newtown Square, PA 19073
1,001 to 5,000
$100M to $500M (USD)
Restaurants, Travel and Leisure

Popular jobs at Insomnia Cookies

 Average SalarySalary Range
Delivery Driver
55 salaries reported
per hour
Shift Leader
30 salaries reported
per hour
Campus Representative
3 salaries reported
per hour
27 salaries reported
per hour
Marketing Representative
1 salary reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 1163 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off

Insomnia Cookies Reviews

All LocationsAkron, OHAlbuquerque, NMAllendale, MIAmes, IAAmherst, MAAnn Arbor, MIAthens, GAAthens, OHAtlanta, GABaltimore, MDBaton Rouge, LABirmingham, ALBlacksburg, VABoone, NCBoston, MABoulder, COBowling Green, OHBronx, NYBrooklyn, NYBryn Mawr, PACambridge, MACarbondale, ILChampaign, ILChapel Hill, NCCharlotte, NCChicago, ILCincinnati, OHCleveland, OHCollege Park, MDColumbia, SCColumbus, OHDavis, CADenton, TXDenver, CODriver, AREast Lansing, MIEugene, OREvanston, ILFargo, NDFort Collins, COGreensboro, NCGreenville, NCHattiesburg, MSHoboken, NJHuntsville, TXIndiana, PAIndianapolis, INIrvine, CAIthaca, NYKalamazoo, MIKansas City, MOKent, OHKingston, RIKnoxville, TNLas Vegas, NVLexington, KYLouisville, KYLubbock, TXMadison, WIManhattan, KSManhattan, NYMankato, MNMemphis, TNMiami Beach, FLMiami, FLMidwest, WYMilwaukee, WIMinneapolis, MNMorgantown, WVMount Pleasant, MIMuncie, INNew Haven, CTNew Orleans, LANew York, NYNewark, DENewtown Square, PANorfolk, VANormal, ILNorman, OKOklahoma City, OKOrlando, FLOshkosh, WIOxford, MSOxford, OHPhiladelphia, PAPittsburgh, PAPullman, WARaleigh, NCRemoteReno, NVRichmond, VARochester, NYSacramento, CASaint Cloud, MNSan Diego, CASan Marcos, TXSeattle, WASouth Bend, INSpringfield, MOSt. Louis, MOStarkville, MSState College, PAStatesboro, GAStillwater, OKStorrs, CTStreet, MDSyracuse, NYTallahassee, FLTempe, AZTowson, MDTuscaloosa, ALUniversity City, MOVestal, NYWashington, DCWest Chester, PAWest Lafayette, INWest, TXWestern, NEWilmington, NCYpsilanti, MI

Overall Reviews at Insomnia Cookies

Customer Service Representative | Oklahoma City, OK | Mar 23, 2020
Excellent part-time job! Friendly staff!
cellent company to work for! Fantastic business model! The interview process was simple. I dressed in khakis and a shirt about5 minutes early with a resume in hand. The store manager did the interview and it was very informal. We went over my experience and some questions about customer service. YheThe whole process took about20 minutes. The manager asked for a couple of days to verify information. Received a call to ask if I was still interested and if so, my first weeks schedule. Training took all of about half of a shift to familiarize myself with the company's smartphone app. As soon as I was, I was off and runnpoloshirt. S
ProsCasual dress & good pay scale
ConsNot enough hours & only way to communicate with corpate was thru e-mail. No phone number.
Retail Assistant Manager | Ypsilanti, MI | Nov 18, 2019
Great place to learn useful professional skills
I learned to develop my professional skills in this environment such as communication. and most of all enjoyed my day to day encounters serving our customers.
Call Center Representative | Newtown Square, PA | Nov 27, 2019
insomnia cookies very family oriented
fun, relaxing new systems how to deal with problems regarding late deliveries management is always available and very helpful and they listens as employee as well as a person not being to help someone with a problem that needs to be attended to right and there talking to people and helping is most enjoyable to me
Call Center Representative | Newtown Square, PA | Oct 16, 2016
Fun and relaxed place to work
Typical day for me usually 6 to 7 hour day. In-coming calls taking cookie orders for 93 insomnia locations. Can be challenging and fun at the same time. Management is pretty cool and laid back. Employees eat free on unpaid friday's morning and evening shift. Work schedule pretty flexible. The company is called Insomnia because the store are open til 3am for all locations and Miami location open til 5am The hardest part of the job is talking to college students when they are under the influence. Also working late hours. Most enjoyable part of the job is working with a great group of people. And getting discount of cookies.
Prosfree lunch on unpaid friday, able to watch movies between calls
Consunpaid lunch break, worked usual hours
Call Center Representative | Newtown Square, PA | Aug 15, 2016
Opinion on job experience
I enjoyed working for Insomnia Cookies, I liked being a call center representative. I was great with customers and supervisors and co workers. I loved selling products to customers and talking with customers over the phone and typing in data entries.
ProsFree food and one hour breaks
Consshort staffed sometimes
Loss Prevention Manager | Newtown Square, PA | May 30, 2018
Insomnia Cookies was ok. The pay was poor, the hours were poor and the benefits were poor. But the people I worked with were fun and my managers and directors were also fun
Shift Leader | Philadelphia, PA | Oct 7, 2017
Late Hours
Way to much work for bakers even tho I was a shift Leader I didn't like the amount of work we had to do overnight clean entire store wash about 30 cookies trays every night, short on staff all the time , company always hires college kids that never want to come to work especially weekends leaving manger and / or shift leaders doing over 40 hours a week. Late Hours every night are terrible , drivers are not reliable and neither is staff when finding coverage . Everyone works super hard with little pay wether you are a manager , shift leader , or baker. Good for a first job but thats about it bakers make less then 8 dollars an hour.
ProsFree Cookies, fun, nice management
ConsShort Staff, Late Hours, No Benefits, low pay
Delivery Driver | Memphis, TN | Nov 6, 2020
Gained experience
The pay was 5 dollars an hr plus tips me being a single mom it was just a side job but it wasnt enough. The job itself was laid back and not hard, deliveries were sometimes hard to locate waisting more time and more gas and risking alot of tickets being downtown and the downtown entertainment would block off my routes every night causing me to walk 3 to 4 blocks back and forward waisting so much time I got back to the store 20 mins after closing time. Drivers are left to fight for parking and fearing of not having a parking spot when they come back. It gave me a little night life vibe due to live bands playing all night and taking my little ones free cookies, I enjoyed it I would go back if they pay raises but not the same location.
Delivery Driver | Rochester, NY | Dec 14, 2019
Fun job
Very fun environment and the ability to receive a discount in cookies is always a plus! Delivery’s are determined by the online system however if you pay attention you are able to receive better deliveries and receive better tips. Knowing the location and being able to navigate depending on the traffic of the day is a plus.
Delivery Driver | New York, NY | Dec 12, 2019
This job sucks.
This job is ok for a set amount of time but not one to keep all year round. There isnt any advancement in this position either. There isnt that much flexibility in scheduling too.

Questions And Answers about Insomnia Cookies

What is the most stressful part about working at Insomnia Cookies?
Asked Oct 19, 2016
The managers don’t care if you need a day off. you can request it months in advance and he won’t take it into consideration. on top of that, i guarantee you will not be getting paid the same as the other people in your position (especially if you’re a shift leader) then you’ll be expected to train new shift leaders who get paid more than you (even if it’s by just a dollar, that dollar makes a difference). the more stressful thing about working here is that you’ll get overwhelmed with how overworked you get. you don’t get paid enough to do half the stuff they want you to do. it’s barely livable wage.
Answered Aug 6, 2020
Half a half customers and upper management. The customers are "always right" and management doesn't care.
Answered Jul 3, 2020
Do they drug test
Asked Oct 7, 2017
No they don’t unless u wreak of the smell of liquor and/or alcohol
Answered Jul 2, 2020
Yes, if any accidents or injuries happen while on the clock.
Answered Mar 16, 2020
What tips or advice would you give to someone interviewing at Insomnia Cookies?
Asked Sep 29, 2016
Ask a lot of questions
Answered Feb 28, 2021
Don't. It's not worth it honestly.
Answered Jul 3, 2020
What is the interview process like at Insomnia Cookies?
Asked May 21, 2019
I was excited about the opportunity to work for this company until I went to an on-site interview. Disappointment does not describes the experience. Absolutely unprofessional and insulting considering the position I applied for. You would think that of you're interviewing for a General Manager Stores someone on a higher level or same position would conduct the interview. The answer is... no! I got a 20yrs old shift lead interview me ( If I can call that an interview) No clue what she was doing and no higher management in the building to be found.
Answered Aug 9, 2020
No process and unorganized
Answered Aug 1, 2020
What questions did they ask during your interview at Insomnia Cookies?
Asked Sep 17, 2018
Basic customer service question that are already pre-screened in a paper for then to fill out.
Answered Aug 9, 2020
No upper management directing a store manager interview.
Answered Aug 1, 2020