Insomnia Cookies

Working at Insomnia Cookies: Company Overview and Reviews

Insomnia Cookies
Insomnia Cookies
3.1
605 reviews
Insomnia Cookies Ratings
3.1
Average rating of 605 reviews on Indeed
3.1Work-Life Balance
2.7Pay & Benefits
2.7Job Security & Advancement
2.9Management
3.3Culture
Headquarters
10 Campus Blvd, Newtown Square, PA 19073
Employees
1,001 to 5,000
Revenue
$100M to $500M (USD)
Industry
Restaurants, Travel and Leisure

Popular jobs at Insomnia Cookies

 Average SalarySalary Range
7 salaries reported
$15.68
per hour
$7.25-$27.95
1 salary reported
$10.00
per hour
$7.25-$15.00
6 salaries reported
$12.75
per hour
$7.25-$19.15
2 salaries reported
$11.00
per hour
$7.25-$16.50
1 salary reported
$10.00
per hour
$7.25-$15.00
Salary Satisfaction
43%
Of the employees are satisfied about their pay
Based on 2205 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Discounts

Insomnia Cookies Reviews

All LocationsAkron, OHAlbuquerque, NMAllendale, MIAmes, IAAmherst, MAAmherst, NYAnn Arbor, MIAthens, GAAthens, OHAtlanta, GAAuburn, ALBaltimore, MDBaton Rouge, LABellingham, WABirmingham, ALBlacksburg, VABloomington, INBoone, NCBoston, MABoulder, COBowling Green, KYBowling Green, OHBronx, NYBrooklyn, NYBryn Mawr, PABuffalo, NYCambridge, MACarbondale, ILCedar Falls, IAChampaign, ILChapel Hill, NCCharleston, SCCharlotte, NCChicago, ILChico, CACincinnati, OHCleveland, OHCollege Park, MDColumbia, SCColumbus, OHDavis, CADenton, TXDenver, CODriver, AREast Lansing, MIEugene, OREvanston, ILExton, PAFargo, NDFort Collins, COFort Wayne, INFort Worth, TXGreensboro, NCGreenville, NCGreenville, SCHattiesburg, MSHoboken, NJHuntsville, TXIndiana, PAIndianapolis, INIowa City, IAIrvine, CAIthaca, NYJacksonville, FLKalamazoo, MIKansas City, MOKennesaw, GAKent, OHKingston, RIKnoxville, TNLakewood, OHLas Vegas, NVLawrence, KSLexington, KYLos Angeles, CALouisville, KYLubbock, TXMadison, WIManhattan, KSManhattan, NYMankato, MNMemphis, TNMiami, FLMiami Beach, FLMidwest, WYMilwaukee, WIMinneapolis, MNMorgantown, WVMount Pleasant, MIMuncie, INNevada City, CANewark, DENew Brunswick, NJNew Haven, CTNew Orleans, LANewtown, PANewtown Square, PANew York, NYNorfolk, VANormal, ILNorman, OKOklahoma City, OKOrlando, FLOshkosh, WIOxford, MSOxford, OHPhiladelphia, PAPittsburgh, PAProvidence, RIPullman, WARaleigh, NCRemoteReno, NVRichmond, VARochester, NYSacramento, CASaint Cloud, MNSan Diego, CASan Jose, CASan Marcos, TXSanta Barbara, CASeattle, WASouth Bend, INSpringfield, MOSt. Louis, MOStarkville, MSState College, PAStatesboro, GAStillwater, OKStorrs, CTStreet, MDSyracuse, NYTallahassee, FLTempe, AZTowson, MDTucson, AZTuscaloosa, ALUniversity City, MOVestal, NYWashington, DCWest, TXWest Chester, PAWestern, NEWest Hollywood, CAWest Lafayette, INWilmington, NCYpsilanti, MI

Overall Reviews at Insomnia Cookies

3.0
Delivery Driver | Athens, GA | Jul 9, 2021
loved to work here. stopped at one point
title. i legitimately loved working here at insomnia. my time was made easier by several coworkers that worked hard and had the shift run smoothly and easily. initially, the money and overall vibes of the store kept me around for a long time, but things went downhill and i couldn’t find a good reason to stay anymore pros: work depends on who you work with on a shift- hit or miss based on who you get. there are some fantastic people that work here and there aren’t good money (tips and driver surcharge) when students are back in town + drivers get paid weekly pretty laid back environment and drivers basically get to sit all shift long. only tasked to deliver cookies and make boxes. relatively hard to get fired. easy to make friends with management and easy for them to get rid of you accommodation to schedule requests are taken pretty well into thought. better when it’s busy. tendency to cut hours in summer cons: lack of transparency with wage breakdown— upper management doesn’t know how your pay is broken down and misleads you by saying there is a difference between “out of store and in store pay”. your hourly is $5. further past the manager, management is unresponsive and not helpful gas efficiency — when slow, having to take one order at a time will eat away at your gas. making it not worth it to drive twenty minutes for nothing parking — not so much of a big deal as a driver if you have a car topper, but at risk of getting ticketed when not parked in official p
2.0
Shift Leader | Richmond, VA | Jul 6, 2019
Poor management, lots of stress, and no sleep
I worked here during college & got promoted from baker to shift lead after i graduated. Baking here wasn't bad to make some change during college, but as soon as I was promoted everything went downhill. coworkers, the 50% discount and interacting with happy customers are what made working here a good time.The job COULD have been fun and laid back were it not for the fact that we were understaffed and the work load we all had to pick up because of that was too much. I found management doesn't care about the health of the workers. if you're a baker, shift lead or driver, you'll probably be treated like garbage when it comes to your schedule or your needs - I was working 10 hour shifts with no actual breaks because I was running the store by myself. I was often called in to work. This wasn't my full time job but I was typically working 30-40 hours a week, so it basically took over my life. The store I worked at was understaffed for the last year I was there, mainly because the manager was incredibly picky about who they hired. There was also far too much workplace drama going on due to the choices of different managers that were there during my tenure with the job. During busy shifts, the manager would sit on their laptop or phone & barely help out, and everyone else in the store was supposed to pick up the slack. The manager either treated employees like they were children and talk down to them, or treated them like they were their best friend and gossiped. They would a
2.0
Delivery Driver | Tuscaloosa, AL | Oct 7, 2018
Decent job if money is what you are after
All you literally do at Insomnia Cookies as a Driver is deliver the cookies and fold boxes. The insiders handle all of the dirty work such as baking cookies, helping customers, preparing delivery orders, cleaning duties, etc. It's a very chill job. If there are enough boxes and there are no deliveries, you get to sit down and be bored. If you are only after a paycheck, this is a good job for you. The money is really good if you work full-time, roughly $350 to $500 a week. You are paid weekly. But unlike many delivery places, you are not paid daily as everything goes on your weekly check (and taxed, of course). The very few cash tips that you get, you bring home that night, but it's only a small amount. Many customers pay with credit cards or school cash. However, if you are looking for more than a paycheck, such as benefits or what have you, forget about it. No paid vacations, no paid leave, no medical/dental/vision, nothing. Dead end. You'll get tipped on 80% of your deliveries. Pretty good if you ask me. Unlike many other delivery places where it's hit and miss, depending on your timing. Of course, there will be the usual wear and tear on your car. And what's frustrating sometimes is that you'll get a wrong number or a wrong address and have to bring the order back, only for Customer Service to acquire the correct information and you get sent back out there. Sometimes customers lie to get free cookies, which Customer Service makes you go back there. I would reco
ProsEasy job, only two things to do - deliver cookies and fold boxes, good pay, free cookie and water every shift, paid weekly, co-workers and management were OK for the most part.
ConsWear and tear on your car, no cash in hand at the end of the night other than cash tips, which are minimal, customer service believes everything they hear with you getting sent back on a delivery, zero benefits, of course.
1.0
CS Representative | Newtown Square, PA | May 10, 2020
Avoid working in Customer Service
Newtown Sq. office is very divided. Administration, Finance, Marketing, HR, and Research & Development are across the hallway from the Customer Service Dept. You have no access to that side of the office. They pamper you with food and small incentives to attract you to the job but don't tell you that: 1. Your hourly pay is determined by your availability. If you change your availability (no matter how long you've been there) it will change your rate of pay. 2. The stores are out of order, especially down South. Customers call in and complain about delayed or messed up orders daily. You'll often end up speaking with a rude store team member and be put through stress. In some cases, you will not be able to reach a store and end up calling the store manager or director (you'll have access to that info) and they may be rude to you. But guess what, try to complain about a manager being rude and your supervisor will tell you there's nothing that can be done about it. 3. You're put through stress because they under-staff their employee's purposely. Get ready to answer calls for 8+ hours straight. Over-time is only approved when they desperately need people, then you're allowed to work into overtime. 4. If you work 6 hours or less you get one 20 minute break. If you work 7-8 hours you get two 15 minute breaks which you can not combine into a 30-minute break. If you work 9+ hours you will receive two 15 minute breaks and 1-hour break unpaid. 5. There's an NYC office th
1.0
Delivery Driver | Milwaukee, WI | Nov 4, 2019
Worse Company to Work for
I started out really loving the job and the pay until we got a change in management and everything went down the drain. Almost all the original employees I worked with despised this manager and not a single higher up cared. I would contact HR about issues of any kind and they were never any help. Along with contacting his managers and they were trash at their jobs as well. As a driver i don't have to worry about much because all we have to do is deliver but having a safe and non-violent environment for everyone is important. He was hardly ever doing his job and ive went weeks without seeing him on any of my shifts. He told me i couldnt have access to the employee handbook unless he was present, he also tried to write me up over an app error that had nothing to do with me and had everything to do with how horrible their technology is for the driver app. He also scheduled inconsistently and always scheduled me during my class times and if i wasn't available on the days that didn't work for me he just would schedule me at all. Eventually he had hired new people and was giving them the 30+ hours a week i was asking for . for months only to turn around and schedule me once a week. I was there for 1 year and some weeks while these other employees haven't even been working there 6 months yet. I eventually just let that job go because the point was to get me to quit . What was i supposed to do with 1 day a week and thats my only job? other notes about this manager : - made u
2.0
Delivery Driver | Auburn, AL | Aug 18, 2021
Great coworkers, wildly incompetent management
I loved my job when I started. And there are parts of it I still really like. We have an overall very relaxed work culture and my coworkers are truly wonderful people. Management, however, is a nightmare. We can't keep people on because we aren't appreciated or respected, especially drivers. We're regularly expected to take up to three times the max number of deliveries we're supposed to take per company policy and to stay well past the end of our shifts to finish deliveries because not enough drivers are scheduled. We're told to call our manager for help if it gets too busy, but getting her on the phone is nearly impossible and getting her to come in to help actually is impossible. I have personally witnessed other employees breaking down due to the high volume of customers and delivery orders with no one to help manage either. I have stayed up to an hour past the end of my shift multiple times in just the last month. Moreover, drivers are paid largely in tips and, this being a college town, tips are far from guaranteed. $0.50 tips are not uncommon. No tip at all is not uncommon. When tips are good, we can make decent money, but it's always a gamble. I've gone home with less than $10 in tips and upwards of $100 in tips, but neither is ever guaranteed. If I could give anyone applying here advice, it would be to run. You will be taken advantage of. Do not sacrifice your own health for this company because management does not care and will not be there to help you. You may ma
ProsWonderful coworkers, free cookies, tips are sometimes really good, scheduling can be flexible
ConsTerrible management, poor base pay, little opportunity for advancement, expectations far outweigh compensation 9 times out of 10
4.0
Delivery Driver | State College, PA | Jan 27, 2020
Good but dependent on location and manager
I’ve worked at Insomnia for about 4-5 months now as a college student doing delivery night shifts and I’d say in that regard the flexibility of the scheduling is good and the work around of going to school in the day and still being able to work is beneficial. That being said I believe it is case dependent on your location and your manager/co-workers how good working at Insomnia as a DELIVERY DRIVER. My store is by a large university with over 40k students and constantly gets business. My manager is really laid back and doesn’t really care about much as long as your getting the job done and doing it well. There isn’t really a dress code besides a Insomnia Cookies hat and shirt which in the winter is covered by a coat anyways. My store guarantees 15/hour so if you don’t make 15 in an hour with delivery charge per order and tips they will cover the rest to 15 for job security. This is very good as it’s not like most delivery jobs where if it’s not busy you don’t get much of anything. Being that we are by a Big 10 university we get lots of business always especially during football weekends and on average as a driver I’ve ranged from 18/hour on a not too busy day to 30/hour on super busy days being one of few drivers. How much you make here really depends on the traffic in the area and how many drivers there are working in a night. Usually at my store there is three sometimes less so less drivers equals more orders equals more pay. I’d say give your local IC a try and if you’re
2.0
Manager in Training | Philadelphia, PA | Jan 20, 2022
Poorly Managed, Mentally Tiring
Insomnia Cookies is a good idea that has been poorly executed. Between the constant deals driving up customer traffic, and the lack of staffing (or good employees) this company has led a number of good workers to depart. The lack of staffing at some locations has led to poor staffing numbers while also hiring poor candidates for the sake of having bodies to run a store. I've seen people shorted heavily on their checks and told they would have to wait until the next pay period or wait until a pre-paid card is loaded with funds and prepared for activation. HR is a joke here. Their failures to interact with employees in a timely fashion has caused staff a number of issues with their finances, PTO and clock-in issues. I've also worked in some locations that were absolutely filthy with management and staff not caring about it. The best part of working here is the people you'll meet, the decent pay and the simplicity of the job. The product is easy to prepare, the orders are simple to package and health codes relating to the job are simple to memorize. Their medical insurance isn't bad, but it can be a bit costly.
ProsManagers and staff are typically friendly, 50% discount up to a certain cost, Decent pay, Free cookie each shift, or one six pack per week, Easiest retail job to master
ConsHR is often not helpful and has poor response time, if any response is given, Understaffing leads to poor breaks, if any, Corporate office has poor direction, often at the detriment to employees, Some locations are filthy
2.0
Shift Manager | Reno, NV | May 1, 2019
Terrible Management and Pay
Every 6 months the managers are supposed to do an evaluation to let you know how much of a raise you get. Before we had a manager, it was just 3 of us shift leads running the entire store by ourselfs. We worked our butts off trying to maintain the store without any help from higher ups. Now that we have a manager, he did an evaluation with us and we only got 0.15-0.20 raise! I talked to some of the people who started after us who have not had to work as hard and they got .35-1.00 raise. The management does not appreciate hard working people. He also is involved with drama and is completely unprofessional. He goes around talking bad about some of the employees to the others. He also takes what you say, twists it, and goes around trying to start drama. It’s ridiculous. No rules are ever followed here, and he doesn’t let go of the people who clearly disrespect him and the other employees. Its a horrible environment to work in. I would probably enjoy it if it was a different location or if we had a better manager. You dont recieve any type of benefits until you’ve been working here for a year plus a month. The drivers make more money than the shift leads. The hours are awful. The higher ups cut the budget every so often so most of us only get 3-15 hours a week. The managers favorites get a steady schedule of 30-40 hours a week. Sometimes people get no hours at all if he can’t find a place for them on the schedule. Such a terrible place to work. At my location anyway.
Pros50% off orders
ConsLiterally anything other than the discount.
1.0
Shift Leader | Milwaukee, WI | Dec 27, 2021
Stressful and fast paced job that is impossible to keep up with
Exetremely late hours that are horrible for college students; too busy to ever have ti me for homework. The location I was employed at was disgusting, pans were never cleaned properly, and never got the good cleaning supplies I asked the area manager for to actually make sure people weren't served cookies off week-old grease. Also, despite constant reminders to the area manager that we were severely understaffed and couldn't run a shift without more employees, they never hired anyone until an actual manager was found for the store a month later. I quit shortly after because I was working a job meant for three+ people alone, always was backed up by two hours in orders, and I felt horrible everynight working there. This company only sees you as numbers and will tell you a load of stuff from corporate about "the job being made for two people". That is completely false as I found it impossible to keep up with the busy nights without a separate employee for baking, delivery orders, in-store orders and pickup orders (4+ total). Not to mention three or more drivers because it takes an hour to deliver at least five orders. I don't recommend this job to anyone.
Prosother than a couple of cool delivery drivers and making decent tips i have no clue, maybe getting to eat cookies, which i did not even eat often, so nothing
Consbad pay, long hours, understaffed, management sucks balls, no flexibility, student workers that are not in delivery suffer, unclean store

Questions And Answers about Insomnia Cookies

What is the best part of working at Insomnia Cookies?
Asked Jun 18, 2020
Flexible Schedules
Answered Jul 3, 2022
free cookies
Answered Jun 25, 2022
How often do you get a raise at Insomnia Cookies?
Asked Jul 19, 2021
Not at all
Answered Aug 14, 2022
6 months
Answered Aug 13, 2022
What is the most stressful part about working at Insomnia Cookies?
Asked Oct 19, 2016
Shift leaders work entirely alone on day shifts, even during weekends and during the deals, expected to juggle every responsibility at once. There’s one delivery driver but they always sit in the back and play on their phones until they get a delivery (which isn’t always often during the day)
Answered May 30, 2021
The managers don’t care if you need a day off. you can request it months in advance and he won’t take it into consideration. on top of that, i guarantee you will not be getting paid the same as the other people in your position (especially if you’re a shift leader) then you’ll be expected to train new shift leaders who get paid more than you (even if it’s by just a dollar, that dollar makes a difference). the more stressful thing about working here is that you’ll get overwhelmed with how overworked you get. you don’t get paid enough to do half the stuff they want you to do. it’s barely livable wage.
Answered Aug 6, 2020
What tips or advice would you give to someone interviewing at Insomnia Cookies?
Asked Sep 29, 2016
Stay calm 😌..it the best job I ever had .. stay focused 💯.. u got this
Answered Jul 29, 2022
Just be open and honest about what you need
Answered Jul 25, 2022
What is the promotion process like at Insomnia Cookies?
Asked Feb 8, 2021
There isn’t one
Answered Aug 14, 2022
Within
Answered Aug 13, 2022