Working at Instacart: Company Overview and Reviews

772 reviews
Instacart Ratings
Average rating of 772 reviews on Indeed
3.7Work-Life Balance
2.6Pay & Benefits
2.4Job Security & Advancement
50 Beale St Suite 600, San Francisco, CA 94105
1,001 to 5,000
Internet and Software

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84 salaries reported
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Of the employees are satisfied about their pay
Based on 10227 reviews
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Instacart Reviews

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WASeneca Falls, NYShreveport, LASidney, OHSlidell, LASmyrna, GASpanish Fort, ALSpartanburg, SCSpokane, WASpringfield, ORSt. Louis, MOState College, PAStaunton, VASterling Heights, MIStillwater, OKStockton, CAStone Mountain, GASunrise, FLSurprise, AZSutton, MASyracuse, NYTacoma, WATampa, FLTaylor, TXTazewell, TNTemecula, CAThomasville, NCThornton, COToledo, OHTowson, MDTrenton, NJTroy, NYTucson, AZTulsa, OKUnion, NJUpland, CAVancouver, WAVirginia Beach, VAWaldwick, NJWalnut Creek, CAWalpole, MAWarren, OHWarrenton, ORWashington, DCWashington, MOWashougal, WAWaterbury, CTWaterloo, ILWaukesha, WIWeedsport, NYWellington, FLWest Columbia, SCWestfield, MAWest Plains, MOWichita, KSWilliamsburg, VAWilliamsport, PAWilmington, NCWinfield, KSWinston-Salem, NCWinter Haven, FLWorcester, MAYonkers, NYYpsilanti, MIZanesville, OHAbbotsford, BCBarrie, ONCalgary, ABDurham Region, ONEdmonton, ABHalifax, NSKelowna, BCKitchener, ONKitchener-Waterloo, ONMoncton, NBNiagara Falls, ONOrillia, ONOttawa, 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Overall Reviews at Instacart

Contractor | Seattle, WA | Aug 18, 2020
Monetary and Time Losses or Minimal Gains
I’ve been with Instacart off/on since 2015. Within that time I’ve completed over 1000 batches/deliveries. The most concise way to sum it up is that -most days- you make $10/hour. The shopper is nearly paying Instacart to work. It wasn’t always this way. When I took a break and came back onto the platform, I delivered to a house on the Eastside of Seattle that could easily appraise for $5 million. The customer wanted bottles vs. cans of beer. The app did not specify this and allowed the cans to scan and accept as the correct item. After learning this, upon arrival, I offered to go back to the store and exchange. The customer accepted and asked me to pick up olives and egg noodles. I reached out to Instacart on my way back to the store to let them know. Now, normally shoppers would not offer nor do this, the customer would have to wait, likely be charged double, while another shopper went shopping and then delivered another order. I didn’t want to further inconvenience the customer. He was having company the following day for the Super Bowl and expressed such enthusiasm for his Packers, that I wanted to make it right. I’m a Seahawks fan and we weren’t playing that year however our time will come again. While on my way back, I arrived and parked at the store. Instacart told me to call back after grabbing the new beer and extra 2 items. I was already going out of my way and it was going to take just a few moments to grab those items and I asked the Instacart ‘Shopper Happiness’ r
ProsCustomers gratitude
ConsEthically bankrupt to a high degree
Customer Care Specialist | Midlothian, VA | Sep 24, 2020
Productive and interesting place to work
I worked as an independent contractor for an employment agency, servicing as a Customer Care Professional for Instacart from 08/17/2020 to 09/20/2020 when Instacart ended their campaign with the employment company. A typical day at work involved receiving calls from customers who needed assistance with placing their grocery delivery orders, or needed to reschedule or cancel their deliveries, or needed to set up or cancel their Express Memberships. I learned how to de-escalate the situations where the customers were angry or frustrated because their shoppers quit shopping in the middle of the shopping trip and canceled their deliveries. I was able to comfort and encourage those who had ordered food but no shoppers had been assigned to the orders or the shopping had been pushed back time after time. Once I was able to help a blind man place his order for a week's groceries. I was able to log in as the customer and impersonate him. As he called out each item he wanted to buy, I found it and placed it in his cart, telling him the price and the weight of each item. When we were finished shopping, I told him the total cost of the order and he had me pay with the credit card he had on file. I did that and told him when to expect the delivery of his order. I really enjoyed doing this for him. It was an adventure. He said I was very patient and professional and helpful. While I serviced for Instacart, the leadership came from the employment agency that had placed me in this Customer C
ProsI worked from home as an independent contractor, I planned my own schedule, I worked a minimum of 20 hours per week, I didn't have to work weekends unless I wanted to, I had a whole hour for lunch, I didn't have to order food at a restaurant, I ate at home.
ConsDifficulty communicating with leadership, cursing customers, no supervisors.
Store Shopper | Missouri | Aug 12, 2020
Hope others don't make the same mistake
I been employed for about 6-7months as a full service shopper at this job and my advice is DON'T DO IT! I had several incidents, sometimes my app would cancel out everything on me if I accept a batch that was already accepted and I had to awkwardly wait over 30 minutes for the app to work again, another incident was when my customers messages along with the order got mixed up it had all of customer B for customer A's items, my car has gotten stuck in the mud and they didn't offer any type of assistance for that, I don't know the area I stay in well so when I delivered for one customer the only road my GPS kept redirecting me to was closed, this goes to say that the customers majority of the time are bad at responding, so to no avail of getting where I needed to go I had to refund the customer, I spent a hour on the phone with customer service explaining the issue, the store wouldn't let me return half of the items. Another issue (and this just happened two days ago) was when I had two customers, one I delivered to without a issue, I live in the Midwest so everyone except instacart apparently know how the weather was that day, it was so bad I couldn't even see anything directly in front of me, let alone my car ride pretty low so I was afraid I was going to run into a flooded area since my last order required me to drive in a wooded area, I was about seven Miles from the house and I had no choice but to pull over, before then my customer was already complaining about how long i
ProsGood pay, cash is immediately available
ConsUnrealistic expectations on time, poor customer service, poor customer communication, poor management.
Store Shopper | Indianapolis, IN | Jun 14, 2020
Negligent company with terrible customer service!
On multiple occasions I have had to complain to instacart about negligent business practices. The first being that instacart assigned me several shopping orders that had already been shopped. When assigning orders, the app gives you access to customer information such as their home address for delivery. On multiple occasions, they gave customer information to TWO different shoppers (one of which was completely unnecessary). If I would not have noticed that the app assigned this order to someone AGAIN, the customer would have been forced to pay for the order again and I would have showed up to their residence without them expecting me. Please note the danger this could pose for shoppers; these customers have every right to be fearful when someone is showing up unannounced on their property, especially at their door with bags of unknown items. A customer could have pulled a gun on me or called the police for trespassing. I voiced these concerns to instacart customer support and they refused to rectify the situation, they even refused to reimburse me for gas wasted going to the store for an already-shopped order. Instead, a customer service agent ended the chat prematurely and would not provide a phone number. Instacart does not have a phone number available to speak to customer service, they only offer chat. I let it go. Most recently, I referred a friend via instacart’s $25 refers program. I did not receive the bonus. When I questioned this, they told me they had no knowledge
Store Shopper | Fairfax County, VA | Jun 30, 2022
Productive and fun job, low pay low benefits, low job advancements, management took half the tips.
The work itself is fun. When I finish paying for an Instacart order, I would rush to my car to put groceries in it. Immediately follows a feverish disinfecting of car handles, my hands, car key fob, then rush to deliver groceries to customers. Some customers live in high-rise apartments, some live on fourth-level apartments with no elevator, so these clients I carry groceries, water cases, milk and/or soda cases up three or four flights of stairs, with only five dollar tip or less. I do not know how much Instacart personnel/Instacart management pocket my tip. All I know that doing the calc ulation, subtracting the measly pennies Instacart reimbursed me for gasoline/wear-and-tear on my car, I took home on average FIVE dollars per hour worked. This is less than minimum wage! A customer's order included driving from my residence to a far-away grocery store, risking my life handling groceries (this was during the Covid-19 pandemic), risking getting lost because Google Maps on my Android phone sometimes get disconnected while driving. Since there were hundreds, if not thousands, of Instacart workers working in Fairfax County after March 2020, I had to work at zip codes further away, like Chantilly, Sterling or Herndon, in order to receive reception on my phone from Instacart app. Another hassle working for Instacart is communicating with customers over grocery selection, or replacement options. Overall I hated the Instacart job! Making less than minimum wage driving endless
Gig Worker | Staunton, VA | Aug 18, 2021
Great in theory, until you realize it's just greedy
I was so excited to work with Instacart. When I first heard about it, I couldn't wait to get started. I was one of the first Shoppers when Instacart came to my area. There were only 15 of us in a market of 10 stores. It wasn't busy, but I was able to make anywhere from $250-500 a week. It depended on ME. Slowly, more people joined the shopping community. The freedom was amazing. I could work when I wanted or needed to. There was almost a guarantee that I would get an order or 2 should I choose to work. Yeah, there was occasional heavy lifting. I was out in all sorts of elements. It didn't matter! I loved it. The pay is unacceptable. Most of the pay comes from customers. There used to be a bonus for every 5 star rating you received. In November of 2019 they removed it; shortly before everything closed down and Instacart became the busiest anyone had ever seen a delivery platform. It was the only compensation we received for a job well done. When they hired a massive amount, it went from 24 shoppers to over 100 in a week. No recognition or compensation for hard work. As long as you did the orders, Instacart would continue to send orders. Eventually it changed to the higher rated shoppers would have first access to batches. That was wonderful! I prided myself on going above and beyond for every customer, no matter the request or order size. Then, access to batches changed to proximity to the stores and on time deliveries. Now customers are having half of their orders refunded
Prosflexible work schedule, meeting new people
Consabysmal pay, subpar support representation for shoppers, no recognition for hard work
Driver | Conway, AR | Jul 7, 2022
The company doesn't understand how us drivers are stressed out on what the store has in stock and they take our tips for that purpose
I I used to love working for instacart until the customer said I did not get the right items even though they scanned to their order and I didn't substitute anything and all the drivers can understand this this is our only job we did we cannot get work either we have kids or we don't have a schedule to fit the work ethic and everybody can relate to me I have four kids I can work in the mornings and the evenings on the weekends and no one in these jobs will work with me even though they say they have flexible hours to work with you anybody can relate to me I know you can if there's any items that we have to refund you take it out of her tips and that's unfair cuz we have no control over what the store has in stock and what the customer will allow us to substitute you shouldn't take that out of our tips and the customer doesn't even know cuz I asked them we do your deliveries based on the pay that you give us recently I have canceled on order due to lack of product in the store it was 14 miles from the storm it was already $24 they were going to deduct $15 out of that gas is almost $5 a gallon there's no way I can make money off that and support my family on you just because you don't want to get out of your house and get your own groceries so I'm the one that has to go and pick for what the store has on the Shelf and deliver to your house when you don't even tip me that's b******* in any driver can relate to that cuz we have no other option want to deliver your groceries and y
Agent | Atlanta, GA | Feb 11, 2021
Care agent position/ as a Corperate employee
If you plan to work for IC directly starting as a care agent be ready to be micro managed and timed for everything you do during your day. You are always on a timer so if you need to use the bathroom outside your allowed breaks they will count those against you as not adhering to your schedule which becomes so stressful. Customer and retail calls/emails are not so bad but SHOPPER calls are a killer. They constantly call to complain about everything, pay, lost batches and worst of all RATINGS which as a care agent you cannot do squat about. Unfair rating calls were what drove me nuts because as a care agent nothing you can do to remove an unfair rating and no one in the company can. You just tell the shopper the same senario over and over which gets them so frustrated and they can easily ruin your day as soon as it begins. The company NEVER CHANGED this unrealistic policy. Low ratings affect the shopper ability to work so them calls are hard. The people you work with are nice overall and the company does have really good benefits if you can stick it out until you get out of the agent role to something bigger which can happen as quick as you are out of probation if you are good. Their metrics are not bad to achieve either. The down side of it all is micro management and not changing things that make their employees stress. I also hated managers listening to active calls or chats and then messaging me telling am doing things wrong while am still on the call...if you can get anot
ProsSwag and goodies every so often, weekly meetings, chance at advancement
ConsMicro management, things don’t change, stress
Store Shopper | Phoenix, AZ | May 14, 2020
Deactivated accounts,lied to by support agents, and treats you like blank*
I was a shopper for instacart before and during the covid pandemic. Which we all know was dangerous to be a worker at this time and yet I/we as shoppers put ourselves out there. Well given the pandemic a lot of stores had changed their hours which in turn effected us shoppers as we'd end up having to cancel batches. With this already happening and then their shopper app giving me issues my cancellation rate increased above 15%. I had chatted with shopper support regarding these issues and was advised that our cancellation rate would no longer be a factor due to covid-19. Despite being told this I once again reached out to support regarding their app cancelling assignments sometimes even right after accepting one. At that time the ticket was supposedly being escalated and I was told I would receive a call from that team. Needless to say that team never called and once again batches were cancelling on there own, so I started to ignore the warning emails as I was instructed by their support cancellations wouldn't effect us at this time. Their support team is also not only lacking in the amount of agents they have (both shoppers and customers have had to wait over 5hrs at times to get help) but they are lacking in their training. I can can count more then a handful of times that I've had to teach one of their support techs something new I their own app.....the one they are supposed to be providing me help with!!! If you are looking for a company that doesn't care about you a
Delivery Driver | Harrisburg, PA | Dec 9, 2021
Freedom for a flexible schedule but horrible support and pay
Description says it all. My experience working with Instacart the last 2 years has been ups and a lot of downs. Firstly, you are not given any uniform/shirts, you must purchase them yourself along with your insulated bags. They just send you a lanyard with your shopper Visa card. You are able to work on your own time which is great, but compensation for the work has been absolutely terrible the past few months. They will try to pay you less than minimum wage for work that could take up to 2 or more hours shopping and using your own vehicle to deliver. You are also in competition with every other shopper in your zone for batches so work is not guaranteed. On top of this, customers will tip bait, meaning they add a large tip when ordering to make their batch appealing to shoppers so they pick the batch, but then change the tip post delivery to a smaller amount or sometimes remove it all together. They will lie using the excuse that their order was missing items, damaged, or not delivered all together, even when you take a picture of their delivered order on their doorstep. Of course shopper support does nothing to address this issue. Shopper support is helpful about 25% of the time with issues, but will mostly just repeat steps you have already taken, question you, and imply that it’s your own fault. I could go on and on about the negatives. I would not recommend signing up.
ConsToo many to list
Store Shopper | Arca, A Coruña provincia | May 16, 2021
Have a Plan B
Really enjoyed working for Instacart....especially during the pandemic. Many people needed this service and it was gratifying to help truly appreciative customers. Older people especially. Like any job it is what you make it. You can make decent money if you hustle and give great customer service. The flexibility was awesome since I help my mom out a lot. I can take Instacart with me! Then I made a mistake and was suspended. I took full responsibility but did not think it was serious. They give you a chance to appeal which I did. I explained why it was wrong and steps taken to make sure it didn't happen again. I have had an almost continuous 5 star rating and many many in-depth complements. I enjoyed working for Instacart. Sadly, there is no taking to anybody. This is where Plan B comes in. Do not rely on Instacart for job security. I have found out the hard way there isn't any. My appeal was immediately rejected with no chance to talk to anyone anywhere. Mind you, this was all done on the app. I was done. Cut off with no further explanation despite my countless attempts to contact anybody at all. That was it. Decision made in an impersonal way and I was done working a job I actually really liked. I was stunned. Do not take a shopper job with Instacart unless you're ready for this to happen. Read the many other reviews that mirror my circumstance. With all of that said, it is a good company if you can stay on. I would still go back. I'm hoping they can get a little mor
ProsGood company, You can do as well as you want with good customer srvice and hustle, It definately gets better if you can stick it out the first couple of weeks.
ConsInpersonable, There is no talking to a anyone, anywhere, about what happened, Decision made, done, Radio silence.

Questions And Answers about Instacart

What is the best part of working at Instacart?
Asked Dec 7, 2019
Making your own hours
Answered Jul 3, 2022
Answered Jun 29, 2022
What is a typical day like for you at Instacart?
Asked Mar 26, 2020
Shopping and delivery all day long
Answered Dec 6, 2022
Driving alot. Messaging people through the shopper app.
Answered Dec 5, 2022
If you were to leave Instacart, what would be the reason?
Asked Mar 16, 2017
The brutal and harsh rating system with no good reason behind it.
Answered Dec 15, 2021
They're are places that require you to pay for parking and don't have street parking. They don't reimburse you a single dime and say it's on you to pay. Paking can be 6 bucks and the batch would only be 10. This is crazy and they should state that before you accept an order, wasting gas and time, plus being forced to pay for the parking.
Answered Aug 10, 2021
How many hours do you have to work to get about $300?
Asked Oct 25, 2016
Depends on the day of the week and time of day. Monday, Tuesday and Wednesday it might take more hours than there are in a day to make $300. Thursday-Sunday it’s very doable. I made $240 on Thursday and $300 on Friday of this week and worked probably 10 hours or so each day. Currently making about $1000, give or take, a week for a full 40 hour or a bit more.
Answered Aug 6, 2022
I made 106 dollars working 15 hours. So around 6 dollars an hour.
Answered Jan 22, 2022
What is the promotion process like at Instacart?
Asked Oct 10, 2020
You earn points per batch you complete and then with those points you can get gold, platinum, and diamond status.
Answered Dec 2, 2022
There is no promotion process in the position I’m in.
Answered Nov 18, 2022