The department I worked for at Intermountain was the Professional Coding and Reimbursement Department. A typical work day allowed each employee to utilize and develop their individual strengths and talents which made work tremendously fulfilling. No one had to be the same. We all worked together as a team to develop the best results in every project we were involved in to the highest level of accuracy.The typical work day included performing audits, live or online consulting to physicians and all medical staff addressing any and all concerns they had in reference to coding guidelines and documentation. Each consultant managed multiple specialties and other miscellaneous projects, attended seminars and conferences,provided internal team training sessions to their specialty teams, created teaching tools, and would report to our manager on a monthly basis. All of the employees I worked with trusted and encouraged each other so that everyone could succeed in their desired goals. An environment of personal and professional growth was developed in our department. Our department felt like a family to me as we worked so closely together and supported each other so well. Our department also had consistent training sessions and meetings to continue to develop our individual skill sets as well as how to work together as a team. We also kept us up-to-date on the latest medical advancements, coding and reimbursement principles and guidelines, and worked together to improve our leadership
ProsFlexible hours, No micromanagement, opportunities for personal growth and development, job advancement, education reimbursment
ConsToo many large projects at the same time that made for long hours on occasion.
The hospital work is rewarding work. As a Rehabilitation Aide I was in a unique position where I were required to be of assistance to anyone in the office. In the mornings I was responsible for opening the department which consisted of getting new patients on the log and removing discharged patients. I was responsible to assist the secretaries in answering the phones and continually updating the patient log the course of the day. Also, I was responsible for helping out the therapist with patients. This ranged from assisting the Physical Therapists with a walking program or assisting a Speech Therapist with a video swallow study. In any of my daily roles I was always kept busy.
I learned that working a full time was a great responsibility. I learned a good work ethic and how to get along with people even if you had a difference in opinion. I learned that the patient is the most important part of the job and their comfort is our main priority.
The management was a difficult situation. They were out of touch with what the people were doing on a daily basis and it was two different worlds. Upper management became very controlling on what we were doing and how we were doing it. This made the working environment was difficult to work in because it was the workers that were feeling the effects.
There were difficult co-workers that made a day very difficult at times but then there were co-workers that would take the time to help you out and teach you exactly what their expectation
Prosexcellent learning environment, great benefits such as education reimbursement
Typical day at work
•Maintain up to 5 patient load per shift
•Medication administration
•Provide care for Medical/Oncology patients
•Provide care for Geriatric/Alzheimer/Dementia patients
•Provide care Hospice patients and their families
•Could do any of the following on a given shift
o Blood administration
o IV starts
o IV therapy patients
o Assist MD with any of the following at bedside: conscious sedation, colonoscopy, placement of chest tube, removal of ascites fluid
o Come in contact with active chemo therapy
o Possible care of surgical patients
o Fetal Demise
What I learned
•To give extraordinary care for patients using The Nurses Practice Act and abiding to ethics and codes of facility.
•Gained vast amounts of knowledge
•Sharpen my assessment skills and critical thinking
•Practice Healing commitments
Management and Co-workers
•My manager has always been there. A compassionate person who strives to have the staff better themselves and always willing to provide guidance. This manager has made me growth personally and professionally
•My co-workers utilized teamwork to its finest. Always supportive and united to make sure quality care was provide for each and every person and family member through practicing healing commitments
The hardest part of my job
•Comforting patients and families through the grieving process for a death. Though each and ever
ProsWorking 2-3 days a week, the patients, professional environment, wonderful co-workers
fast paced, good team work, good education about what needed to be done while working
The work day would begin with getting an update on the patient's condition and what they were going to need through the day, then me and another CNA would go visit the patients and introduce our selves and ask if they needed anything, then go through our daily routine which involved making beds cleaning and organizing the unit and answering call lights of patients passing out meals and helping the patients with mobility, I would also answer phones chart patient information and make phones calls. I learned skills that helped me move patients safely, I learned skills that the medical field required me to learn to do my job correctly and efficiently. Management could have been better, when I first started working at St.Mary's the management was great they help answer questions I had and would help keep us on track with what was happening on the unit and would even help out on the floor if needed, then my first manager left for another job and we went through two different managers in the process each would help us out less and less and would acquire favorite employees and shut out other employees, with my co-workers it would very, some days would be great the team work was great and we'd get what we needed to done, other days would be unorganized and half the time you'd not even seen your co-worker until the end of the day. the hardest part of my job was not having enough staff for the work load we were given, some days I would work and a full unit with no help. The most enjoyab
Prosgood benefits, getting to learn a lot about the medical field
Consshort to no breaks, management wasn't the best, lack of help on the units
Compensation, Benefits and Healthy Living Programs are out of this world!
Incoming calls could be monotonous with micro-management of statistics. It seemed that the quantity of work was the most important while quality was being touted by the upper management...if you took the time for a quality phone call, you were frowned upon by direct supervisors. That conflict could be stressful. However, actually being able to interact with members and providers was very rewarding, it would be rated absolutely awesome if only the time could be spent to really do the digging to help someone. .Too, the compensation and benefits, annual bonuses and healthy living support the company provided were incomparable and brought associates to work every day. Yet, turn over in specific departments was high due to the conflict listed above.
Another issue that frustrated most employees in the customer service departments was the newly added Workforce Management Program. At that time, our quality department, known for it's personal approach and quick turn-around time for medication management became a call-center environment with stats, stats and stats. I, being a veteran in this field of business did have a hard time turning my career of customer service and quality of work into numbers and making sure phone calls only lasted 6 minutes and callbacks were scheduled to 20 total minutes of your 8 hour shift. I could not research calls as needed. I had to take a break on time to not affect phone levels (which were a customer service issue, I realize) but quality j
After working in this facility for over a year one theme keeps reoccurring. That is the fact that upper management does not look out for its employees.
Keep in mind the job duties are fantastic and you do earn a sense of purpose working with the clients. You also can enjoy various problem solving opportunities that make you feel successful.
When I mention that employment does not look out for their employees is all over the company.
First of all pay. Starting rate is 15$. And rather you are a BHPP or a BHT you will be making $15. The company also owns community partners and a lot of their employees make $18 for the same exact responsibilities or less. There is no bonus structure. So all the money the company makes with its clients is not passed on to the employees.m in any form or way.
Often you are supposed to be paired with a partner. Though if people quit then often times management takes their time or hardly sends dedicated support.
Another key point is with upper management. They do not take anything of you as a individual when making their decisions. Especially with pto or sick time. They will constantly tell you what they can not do and not what they can do.
If you try to formally resign the policy says you have to give 45 day notice to be eligible for 70% or your PTO. Though if you decide to just quit it makes no difference. Or you can use your PTO time and just quit as long as you do not let the company know you intend to quit after using PTO time.
When
ProsHelping those in need, problem solving opportunities
ConsInflexible management, no bonus, or opportunities to move up.
Professional environment that stifles individuality
Very stable work environment but the Central Processing department stifles individuality and promotes "yes" men regardless of their capability, seniority, or work ethic. Half of the department consists of coordinators, supervisors or managers, each with a desire to tell you what to do. There are a couple of good management people but they seem to rarely move up. There is a suggestion box that hadn't been checked since the day it was hung until the day I quit. I was told directly that our "opinions are counted...as in tallied" (upper management).
If you are a "yes" man, have no problem throwing people under the bus, and have a passive-aggressive, cliquish personality, then this will be an excellent place to work while you go to school.
Clock in on time: one minute late is unacceptable. I learned that you cannot trust anyone. This is not a conspiracy theory but rather due to this department harboring complainers rather than promoting open communication and adult behavior.
There is a high turnover rate at around the 6-12 month mark when people discover that the consistent schedule, benefits, and temperature controlled environment aren't worth the stress that is unnecessarily thrust upon employees. The most enjoyable part of the job is helping the OR, observing surgeries, getting to know medical professionals, procedures and instrumentation...and the benefits: medical/dental, retirement, etc...
ProsVery consistent hours, benefits, protected from the elements and the air is cleaner that the air outside.
ConsOne 10-15 min break, one 30 minute lunch, when it's time to be promoted the best way is to get somebody else in trouble, lowest pay for the job in the industry.
Great teams of people working their fanny off for the patients but the hospital does not seem to hold this in high regard or have sight of the bigger picture.
Each year we work there we make less than the year before with the cost of living (especially in this time of great inflation) and the yearly quarter an hour raise to an already low base pay does not cut it. No cost of living raise and year after year you'll receive the quarter.
New and non-educated Supervisions and Managers which make the problem worse and a high rate of turnover within them. Seems like just when we are making progress as a team the Supervisor leaves... The company replaces managers with un-trained people that have to learn on the job.
Old computers and the cheapest software they can find which is usually old/outdated and glitchy.
Does not seem to be a lot of thought behind the hiring of new associates and whether they'll be a fit with the current team.
No work/life balance with the days in a row we work. The older system make the rest of the problems bearable but now with 5 days a week it's just too much.
The new director is placing the bottom line way above the associates as they lose people in droves. It's easier to keep the quality associates that you have and would like to remain than to find/train/and start all over again.
I'm not really what else to say... it starts off great and then you'll learn when you send an email asking a question it won't be answered. However if you recei
ProsThe end of the work day. Co workers turn into friends
ConsNo lunch, They still deduct it from you Paycheck however.
An enjoyable place to work with compationate employees.
Where I work we have fun in some way everyday. We laugh with one another, cry with one another, it is a second family. Our department is small and all employees work well together. It is very much a team environment, and that is encouraged by our department management. I have learn something new everyday as it related to patient care, how to relate to patients on their level, clinical education opportunities present themselves daily with doctors that are willing and excited to teach us something new, where questions are encouraged and the care is patient centered. The hardest part of the job is that we often have to work without breaks, most employees in my department are more than willing to work through a lunch break time than to make the patient wait for a procedure or be at work until late in the evening. The most enjoyable part of where I work is the people I get to work with, both the employees and the patients. I greatly enjoy talking with my patients and getting to know them, even if we only see each other for this one procedure. They touch my life with their experiences and I hope to be able to touch theirs in the short time I have to gain their trust, care for them and send them on their way. The employees I get to work with are like family. We know about what goes on in each others lives and we are there for support and laughter during the good and bad times. We are able to find humor in almost anything, and while our focus at work is on caring for our patients we
ProsEmployee daycare facility near by, good health insurance coverage.
Consshort or no breaks and constantly changing administrative personnel
Central Lab Coding and Billing Has a Bad Reputation (and deserved)
I worked as a grave shift Medical Coder in the IMC Central Lab in Murray, Utah. Training wasn't great, but the job was doable as they had a decent coding program that we used and I was fresh out of medical billing and coding school, so I still had a lot of knowledge behind me. Plus, I had my fellow grave coworkers that were a great help. We has to help each other out. The Coordinator in charge of our shift had only ever done Billing and knew nothing about Coding. So if there were issues and questions, I would never get them answered, but I would still get demerits if I wasn't completing the work on time or if there were mistakes. There was only one go to person and she worked during the day. I was given tasks that needed to be completed a certain way, but again the person who could train me (the same go to person) only worked the day shift and when she was supposed to stay late to train, she would never show. The company did their annual employee survey and we told the company the truth about our nightmare experience. I left the company before the results were read to the department, but from what I heard there were some really unhappy Coordinators and Managers. I hope they got their act together, but it's made it to where I don't want to work for any of the hospital systems now. The Central Lab had a reputation for being horrible. I went to the Murray Instacare and the nurse noticed that I worked at IMC and asked what I do. When I told her I worked in the Central Lab, she cr
Questions And Answers about Intermountain Healthcare
How often do you get a raise at Intermountain Health?
Asked Jun 24, 2021
Yearly
Answered Mar 14, 2023
Once a year
Answered Mar 12, 2023
What is the promotion process like at Intermountain Health?
Asked Nov 24, 2020
Terrible
Answered Mar 12, 2023
Unless you know someone higher up, you will go nowhere. All politics.
Answered Mar 10, 2023
If you were to leave Intermountain Health, what would be the reason?
Asked Mar 21, 2017
I loved my job at IHC and the patients. The Management always trying to be friends with the workers who were terrible and lazy.
Answered Oct 2, 2022
Management
Answered Mar 21, 2022
What benefits does Intermountain Health offer?
Asked Sep 3, 2016
Matching 401
Answered Feb 24, 2023
401k, retirement, health insurance, PTO, holiday pay, advancement in roles/department changr within the company after 6months of employment
Answered Feb 23, 2023
What is the vacation policy like at Intermountain Health? How many vacation days do you get per year?
