Overall Reviews at Internal Revenue Service
IRS Contact Represenative | Andover, MA | Dec 12, 2018
Management was incredibly inconsistant
Everything about working there is mostly fair when it comes to being trained its good so is the workload and job expectation. You must be prepared to be hired on a seasonal basis. You can be laid off at anytime and or called back to work at anytime. When you return to work you will have a new manager and supervisor (Team Leader) every time.
Every manager is different, they will not adapt to you, you have to cater to them, they do not all posses the same level of job knowledge (some are very dull or not bright or have bad mood swings). Unfortunately every time you get a new manager you have to prove your worth or they will constantly micromanage you or shadow you. Even if your previous manager knows you were an excellent worker they will not relay that information to one another. The best managers are assigned to the full-time-all-year-around workers. Co-workers are great, they usually move around as a unite, naturally, as you become more accustomed to being there over the years.
Department managers aren't bad they are fair but will take advantage if you let them.
Feed back; prepare for the ups and down that come with the job, some managers cannot empathize with the financial woes that come with constantly being laid off and returning back to work with debt (rent, bill, childcare services, etc). Most of them are old and don't have school, kids that need care, or have simply forgotten how tough it is to be young and come up on your own.
Rules and procedures are cons...more
ProsBenefits, Workflow is fair
Data Transcriber | Kansas City, MO | Apr 30, 2019
Sounded easy, but it's not
As with any government job, the impacts of the shutdown were felt everywhere. Hiring process began in November but didn't actually start until March. There's no interview, just a lot of paperwork and background checks. They just want warm bodies.
My first impression? Nice but poorly equipped trainers. The office equipment is so uncomfortable people had bruises on their rears the first day from 8 hours of sitting. The IT personnel are either understaffed or lazy because a system issue kept us from doing any training for almost 3 weeks. We spent those 3 weeks learning a computer app from a book with no way to apply that knowledge. Come to find out once we were on the floor that we were taught some things incorrectly, but only after we got our quality checks back and had our mistakes put on our files.
Benefits are hard to get for temp workers even though we were promised them. Many part-timers were told they'd get health benefits only to find after the month of training that they don't qualify. High turnover due to disorganization and bad hours within the first month alone. Lost about a quarter of our class.
Two words. Paper. Timesheets.
Work areas are shared and some are very cramped. There's no ergonomic equipment so you must bring your own, but you have to hide it at the end of your shift because the other half of the staff might steal it. Most desks don't have locking drawers so that meant a lot of us were setting up and tearing down our workstations every day.
ProsPaid time off, some managers understand the struggle
ConsZero worklife balance, mandatory overtime, impossible goals, poor work environment, no communication
Payment Perfection | Ogden, UT | Aug 25, 2019
I've been there about 10 years. My lead started harassing me at home (I'm not the only one either and there is text message proof from all of us). Management and union have done nothing. Begged to go back to my old department for months but we are so far behind in our work I'll never be moved. Now we are told if not caught up in a few weeks then all leave will be cancelled, mandatory OT and anyone who calls in or doesn't show for mandatory OT will be given AWOL. We've been behind for maybe six months due to other centers being closed and their workload coming to us but no funding to hire more people - we work as fast and best as we can! Quality has gone out the window and we're told "it'll be fixed down the line". Let's not even mention the 35 day shutdown we were required to work without any management or lead (or pay) because THEY weren't considered essential. If a budget isn't signed again soon, same scenario again. I've been on FMLA for the last three weeks after I finally broke and continued uncontrollably crying for days at work and at home (for the record, I'm a "forget-them" kind of person and don't cry at much of anything). What broke me was when on a friday my dog was fine in the morning and about an hour before I went to work, she coughed up blood. Ran to the vet and stage 4 lung cancer. Had to put her down before she drowned in her own blood. I called work early to let them know what was going on and I might be in after the appointment (before diagnosis). C...more
Tax Exempt/Government Entities | Covington, KY | Sep 11, 2019
Desperately in need of fresh blood and an update to archaic family leave policies
I've worked here for 11 years. Many of the work groups are populated only by long-term employees that are running out the clock to retirement. There is a lot of "we've always done it this way, thats why we're doing it that way now." The entire Service is in desperate need of innovative minds and fresh outlooks; the culture is very very different from most modern workplaces, and the fact that there are many employees who have literally never worked anywhere else (got hired at 18 and will retire from there) is a cause of this. On the upside for slackers, it is nearly impossible to be fired from there. A drawback to this is that if you are a hungry go-getter, you're going to be pulling these people's weight.
Additionally, any young person who intends to start a family while working there will be disheartened to learn there is no paid maternity/paternity leave; pregnancy and childbirth are viewed in the same terms as any other illness which requires *borrowing* sick leave from yourself (2 1/2 years' worth!) in order to take the customary 6 weeks off after giving birth. This does not take into account being put on bed rest during the final months, and giving birth to a sick baby or having post-childbirth complications could bankrupt a young family. If you intend to start your family or become pregnant during the first couple years you work there, save your vacation time and beef up your savings; you're going to need it.
ProsHeath, life, and retirement benefits are second to none.
ConsArchaic policies, archaic computer systems, terrible workplace culture.
Call Center Representative | Richmond, VA | Aug 15, 2019
Pay and Benefits Not Worth It
1) Everyone including veteran employees admit they were poorly trained.
2) You have about 1.5 months of classroom training then you are put on the floor. You get 3 days of shadowing training then are on your own on the phones. The seasoned employees will only be nice and help you for your first 3 days, after that they are nasty and catch an attitude if you ask them for any help.
3) I was bullied and harassed by my supervisor and manager relatively.
4) Your bathroom breaks are timed and you get written up if you are in the bathroom more than 5 minutes.
5) My manager implied I would be fired unless I had an official MD note stating that the medicine I took for PCOS causes frequent bowel movements and that I would need to be in the bathroom frequently. I WAS MORTIFIED AND EMBARRASSED.
6) While on the phone with a customer my supervisor proceeds to start a verbal altercation and cut my call short.
7) My manager harassed me so much that I had to have a union rep with me during meetings with my manager.
8) There is no overtime and no schedule changes.
9) I was disciplined and written up because my newborn was frequently in the hospital for sickle cell anemia and viruses. His typical hospital stays were 5 days, and even with documentation, as well as my family and friends staying with my son in the hospital so I could go to work during the day I was written up.
10) The union had to file multiple grievances against the IRS because of how badly they treated employees. Higher ...more
ProsPay, benefits, casual clothes daily
Real Estate Appraiser | Plantation, FL | Jun 20, 2018
Unique job that only 30 people held in the USA
The Internal Revenue Service is progressive when trying to find ways to encourage the public to comply with tax laws. The last program I worked came into existence after the Tamra Act of 1986, It is a unique approach to separating Revenue Officers from the part of the job that actually markets and sells seized property. Each person under this position has to thoroughly understand the Federal and State Laws as it applied in each case. The goal was to collect as much as possible to be applied to a delinquent account and also to aid the public in our understanding our mission.
We worked very independently from one another, we spoke to a supervisor as necessary, I drove throughout Florida on a weekly basis or would travel to another state to complete a sale. Our management was very supportive and were always available when needed as well as the personnel in the local office.
Due to the legal requirements the timing for getting certified letters or notices could be difficult, especially if your away and the hotel internet is not working properly. This was the kind of job where things went wrong almost every day. Even with the problems the best days where when everything came together and you had a successful sale and everyone was satisfied with the results, the person holding the delinquent account, the buyer and my bosses.
Assistant Secretary | Salem, OR | May 16, 2018
United States Treasury Department - IRS
Initially my employment with the IRS was an amazing experience. It was a challenging position and required me to draw on of all of my skills and work at my peek performance on a daily basis. No two days were ever the same. I had a wide range of responsibilities and was constantly training new managers and agents. We had an amazing "work family" who also enjoyed time together outside of the workplace. At the time of my departure, I was responsible for agents and managers working cases to the south of Portland, Salem, Eugene, Bend, Medford, Redding and Chico. In addition to these cities, I was often called from other states to assist with various projects. The cutbacks that are being dealt to the IRS are impeeding our ability to do the work that needs to be done for the public. When clerical or any support staff leave, their positions are not being back filled. Their work is simply redistributed to the remaining staff. When I started in 1988 we had over 24 admin/clerical support staff for the main offices in Oregon. The day I departed left the state of Oregon with 2. I was to doing the work of several people, receiving the pay of one. My reasons for leaving are personal.
Prosgreat insurance plans, 208 hours vacation per year and 104 hours of sick leave, paid holidays, amazing co-workers
Consover abundance of work and not enough hours in the day to complete it all
IRS TaxpayerAdvocateSev.Program Analyst10/09to8/18 | Cincinnati, OH | Apr 21, 2019
Rules for everything! Relatively good job & physical security. MUCH depends on your manager. Promotions hard to get. Money ok benifits ok
Most employees had an agreed time to work, but some were able to have fairly flexible schedules. Even though the government in general has some good policies that the encourage the different services. However, each service has a fair bit of flexibility to implement the general guidelines. Furthermore, the managers have even more ability to limit the number of people to work at home or to do special hours. Unfortunately the managers can make or break an employee. There are some recourse. Sometimes the system works well and other not so much. For the most part it is probably about as good as you can expect from such a bureaucratic organisation. I believe most pay real attention to their own personal CYA system. Overall, there are enough redundant systyms with ethic control and org. structure, unions that if you work you best and for the most part keep your head down, you can work your way up and have a pretty good retirement. If you're sociable you can build up a great network in your Service and even accross services. Others prefer to just hide. Either way you can have a good career with lots of contacts and friends - OR - NOT. At any rate, even though NO job is perfect, with perfect people (Colleagues or bosses) I recommend it anyway!
Call Center Representative | St. Louis, MO | Jan 27, 2019
Never work for IRS
I worked briefly for the IRS. It was stressful because the training was not long enough. The trainer had favoritism toward some of the new employees. They ignored you often when you had questions. If you ask another employee a question, the trainers would tell you not to ask anyone any questions and to only ask them. But when you ask the trainer a question, they would tell you that you are disrupting the class. If you were not one of the "chosen ones" and you struggled trying to learn and keep up with the rest of the class, you were kicked to the side. I was going through a lot during training. My mother was just diagnosed with lung cancer and was placed with hospice. I kept my mother home. I would get a lot of calls from the hospice nurses regarding my mothers care. I often had to leave the classroom to address serious issues about Mom. I failed all of the tests that were given during training, because I was struggling to keep up an learn what I needed to do the work. I was eventually given the choice to quit and never be able to work for the Federal Government, or resign and still have the ability to apply for other jobs with the government. I really wanted to stay because the rate of pay was awesome and I disparately needed the money,
ProsGood rate of pay
ConsNo free parking for employees. Trainer favoritism.
Tax Consultant | Chamblee, GA | Nov 17, 2018
Over worked under paid, No Career Advancements, Salary and Job Freeze
Overall, the federal government a job. And a typical day is just that standard, my new anything. The work is boring and tedious. You learn to do things the way they did them a hundred years ago, and some folks like it like that. Management is the worst. Most have been working there since (possibly) graduating from High School. Most are small and petty, but I think that's how most are trained. The work culture mimics that of a prison system. No flexibility, just a culture filled with old processes and procedures. Not a fun place to work or go to every day. Too man women and not enough men in management. The hardest part of the job is having to attend so many meaningless, useless, town hall, online, departmental meetings. And the worst part of the job is having too much work and not enough people to do it. The federal government is always on a hiring freeze or complaining about their budget cuts. The most enjoyable part of my job is the people.
ConsNot Enough Employees to do the work, Short Breaks, Excessive Monitoring and Watching of Employees, No IT Services, Computer Systems are old and always down, Management treat employees like children, benefits are always increasing, no cost of living raises, boring tedious work