Overall Reviews at Iron Mountain
Operator | Northborough, MA | Oct 21, 2018
Better than no job at all?
Run, don't walk from this company. Pay and raises would make Scrooge smile. Management is hostile, indifferent to their staff, not bothering to Divine their strengths only focusing on and harping on weaknesses as they would define them. There is no acknowledgement of employees, the "employee of the quarter" parking space never filled, nor does anyone know how to nominate one. Holidays are not acknowledged or celebrated and, in fact, are viewed as an inconvenience.
Reviews, much like daily interactions, are one way-you are talked at, not allowed to engage in a proper conversation and the review is often an ambush-you have little idea it's coming not allowing preparation for what is truly an ordeal.
Work is monotonous without any intellectual component and is very hard on the body over time: knees, shoulders and elbows particularly will pay the toll. The greatest toll, however, is mental: the not knowing day to day what you will be doing, where you will be doing it what vehicle (or the mechanical state it is in) you will be in or being sent to stops or routes you have no familiarity with-and with no information given to you (I have been sent to a massive, multistory building with a slip that only gave me a unit count of 100 bins, for example) Service and travel times are ludicrous, designed to appear that the work can be done in roughly 6 hours with an hours with of breaks and unload time. If you do not meet this fiction you are "lazy" a "milkman" or a "substandard employ...more
ProsYou get paid. Decent benefits
ConsToxic work environment, Hostile, vindictive management, Often put in difficult positions with no information, Low pay, horrid 'raises', Few paid holidays, Poor vehicle maintenance, High physical toll, Company has poor reputation with customers.
| Boston, MA | Feb 13, 2019
Working at Iron Mountain - the real housewives of Boston
If you can, stay away and look elsewhere. The company made a trade-off decision to sacrifice its employee's well-being for becoming the new kid on the block in terms of digital storage.
Since I started, important corporate functions such as accounting and HR were outsourced; the quality of service provided is terrible to say the least. Uninformed customer support representatives provide inadequate or worse false information. Needless to say it is frustrating or at times negligent if you receive the wrong information about your benefits package.
The culture is based on nepotism, a buddy network, and politics. Good work ethic and hard work is no longer appreciated; thinking you have some leverage if you produce excellent work and receive the rewards for it is a false assumption. If you step out of line, retaliation is very real and you will feel the wrath of your superiors. If you have a voice and you would like to use it, you better look somewhere else. IRM doesn't appreciate feedback neither are they interested in it. Employee surveys are only send to a subset of employees that is ever changing, therefore it is impossible to establish a baseline. Onboarding is also only an afterthought. If you are lucky you receive a laptop on day 1, the rest of the week consists of watching videos and doing online trainings. And yes they tell you over and over they work on improvements. Only that improvements never take place.
Training is also non-existent, you are either stonewall...more
ProsLocation, office, commute, work from home, flexible hours
ConsSee my review
Courier Driver | Charleston, WV | Feb 8, 2020
Great Place if you love being Called Names & Being Screamed at
A Typical day at Iron Mountain these days at our location is getting yelled at. Every morning we come in to a meeting that we don't want to attend because the Boss, yes Boss, not Leader, just Boss loves to yell and call names. He will say how disappointed he is with us. He just recently called us all Lazy because he was on vacation and the numbers changed that week. The numbers actually change all the time but because they dropped, we were Lazy. He has even stated in these meetings that if you don't like how I run things here, there's the door, I don't need you, you can be replaced...His words, not mine. The Micromanagement that he's also trying to run is going to run people off. I'm one of the ones that is searching for a job right now because I'm sick of getting treated like I'm some kind of animal that needs to be yelled at. My last job was unsafe working conditions such as trucks that were dangerous, but the boss never spoke to us that way and now I wish I was still there. Iron Mountain needs Leaders in their Markets, Not Bosses. A Leader Leads, but a Boss just screams. I've never been so unhappy with a job that I am right now. He is now saying that since we can't take our breaks and lunches when we are supposed to, he's going to make us call him and let him know when we are on our lunch or break and he's going to schedule them even if there's nothing around to eat at. We should be able to go to lunch when we want to not because we are told to. I don't like going to lunch...more
Manager | Florida | Jan 11, 2020
Very Demanding Work Environment - Semi-good Work/Life Balance
Iron Mountain is a good company to work for compared to most of what's out there, but the company sure is rapidly evolving into a not-so-good one. The CEO is obsessed with trimming down layers of management and dumping more responsibilities on the people left behind to do all the work. Because of these many cuts a lot of positions have disappeared and new opportunities are far and few between. The company has a terrible metrics program that is and has been a complete failure since the beginning, but they still choose to push forward even though at the end of day is serves no purpose other than the weekly report results. Much of your time will be spent managing these metrics and pleasing the reporting that leads to nowhere, not to mention that all they really are is a cheating frenzy program. Safety is big and they have come long ways in the last five years or so improving on that culture and the results have been great year-over-year. It's not a very flexible culture when it comes to remote work-from-home and it's an area that they sure could improve upon in order to stay relevant with most companies that allow management to address your operation remotely. They've reduced the number of vacation time you can accumulate as well as not being able to roll them over to the following year. They've also reduced their 401k contribution and counting vacation time and holidays as worked hours, which means less earnings for front-line employees. As a manager you won't really o...more
Data Entry Clerk | Sharon Hill, PA | Apr 29, 2019
They dont give you a key card to access the building, so you have to wait for the manager to show up and let you in when she feels like coming to work. She would often show up late and then have a attitude because she had to let you in. Even though it was supposed to be data entry, there was a lot of heavy lifting of boxes weighing 40 to 60 pounds daily. They were only paying barely above minimum wage.
When the work ran out they would use you to do manual labor in the warehouse. I was told this was a temp to perm position 6 months minimum. However that was not true. I was told by one of the few permanent employees working there that Iron mountain constantly brings in a bunch of temps, uses them and then let's them go when the work slows down. Almost all of the people at the location I was at was temps. We were constantly being sent home early due to a lack of work. After only 3 weeks once the work slowed down we were all let go.
Thank God I found a real job that pays well. Also most of the permanent employees were unhappy, complained constantly and were scared that they were going to be laid off. Iron Mountain is a cheap company who doesn't care about it's employees and only uses people and then discards them. I would not ever recommend this company nor would I work there ever again. Ironically I'm getting emails from temp agencies who are trying to fill temp positions again for the same location I worked at. They are saying the positions are temp to perm. Do yourse...more
ConsToo many to list
Operations Supervisor | Dallas, TX | Sep 20, 2019
Poor management, lack of funding for necessary equipment, such as light bulbs, buildings in extremely poor condition
The condition of the buildings was so poor, that I would get alarm calls constantly. Many requiring me to go to the buildings in the middle of the night. I've had flooding from roofs, flooding from sprinkler breaks, a fire, homeless camps behind buildings, break ins, etc. I could never go on vacation, or get a break from these calls.
Basically all hourly employees are hired as temps, and they have a year limit that someone can work as a temp. If you do a great job, and your year is up, unless they are able to navigate the multitude of hoops they've created to justify opening a requisition, that person is let go.
When management takes issue with you, they will spin the metrics in a way that makes you look like you've misrepresented your OER and let you go. In my case it was because I had 2 potential HIPAA violations I needed to address with an employee using the EMRS system, as clearly spelled out is my duty as a Supervisor. Several communications with my immediate manager were met with, "we have to be careful with this" and similar comments. This employee was a a clear favorite of the DM. When he finally did talk to the DM, the next day the DM suspended me, and let me go 2 days later. When he let me go, he presented me with metrics where the math certainly didn't support his accusations, but somehow he got that past legal and HR. I handily won the unemployment hearing, and their attempts to appeal.
ConsNo work life balance, untrustworthy management
Data Entry Clerk | Northborough, MA | Mar 6, 2019
They gave you no proper training and expected you to keep up with the rest in your second week. I don't know how a permanent employees are treated, but as a temp I won't go back even if I could. Feel like a prisoner at work and needing someone to let me into my work area and the bathroom. I was told by management that morning how well I was doing so well. However after my work day was over the agency called to let me know the assignment was over. Recording information from files in the computer, I learned how to be fast and accurate. Management did no have too much professionalism. Typical day was spent in data entry are behinda computer off the warehouse.
I did learn not to ask coworkers for assistance when management was nowhere to be found. Most coworkers did not speak to each other, so I could sit there for for 30 to 60 minutes doing nothing. If you were seen asking another employer a question, the manager came over to make sure the other employee went back to work. They required an 8000 keystroke per minute to work there, the day I was told by the supervisor how well I was doing...not to focus so much with accuracy as with the speed. I was in shock after my conversation that morning. I had been an 85% keystroke with minimal errors compared to the 75% the week prior. Yes, I only worked there for 2 weeks!!!!
The hardest part of the job was the inconsistency of how to do the job to be successful.
The most enjoyable part the job was having a place to work.
Pros15 minute break
ConsNo management direction, never acknowledged a good job done.
IT | Boston, MA | Sep 10, 2019
Great past but a seemingly unstable future
Iron Mountain has gone through a lot of changes in IT over the years, but especially so recently, like many companies living in a cloud-centric world. The primary IT strategy these days is to do more with less, and in some cases that has lead to many self-inflicted issues and outages for many companies, and Iron Mountain is no different.
Iron Mountain used to be a place that I thought I may retire from someday, but those days are long gone. Senior leadership is focused on cloud for everything, off-shore based operations to run it, and investing as little as possible in both the current and future talent and infrastructure. There's a lack of communication from the top down in terms of direction and specific strategy, and It makes for a very volatile and seemingly unstable work environment.
With that said, for those that have been able to withstand the several rounds of layoffs and downsizing, the group of people left in IT are truly top shelf. you won't find better or more professional people to work with. At one time, I would have said the same about leadership, but they've all gone by the wayside, replaced at almost every level over the last two or three years.
Iron Mountain was a great place to be during its heyday, but now it's difficult to even predict what will happen 3 months from now. I enjoyed my time there very much, but I was also happy to move on when I did.
Driver | Springfield, VA | Aug 20, 2019
Lot's of work, not enough pay.
Driving a mobile shred unit to customer locations, picking up big bins of paper to shred at the truck. Doesn't seem like much but, some locations take 1 or 2 hours to service...by the time you finish you go to the truck and remember that you have another 18 stops left. Drivers do not get help. This job is not for the weak because it is extremely physical...it is for the fool. They claim to be local but they bought out companies which have customers 3 or 4 hours away in the middle of the West Virginia mountains. With that being said picture yourself on a Friday driving 4 hours away to service 7 customers with each customer being 45 minutes away from each other because you're literally in the middle of no where with no phone reception. Management does not care, they do not pay enough to drive up and down those mountains (especially during winter).
Management is too lenient on giving drivers days off, at times having 2 or 3 drivers off in one day with no one to cover their routes. What they do is dump the stops onto the next driver and make their day that much longer. The money is there, yet they refuse to hire enough drivers to cover shifts or lower the work load.
The only and literally the only good thing about this company are the benefits because they start day one.
Higher up has ridiculous expectations and it is taking a toll on those drivers. Good luck!
Document Prepper | Freehold, NJ | Sep 15, 2019
Knew it was a temp job, but there is much better out there.
I started with them through an Agency. Then, was fortunate enough to work for them direct (something they call a "casual" employee). They do not give benefits to many employees at all, and the time that I was there I noticed something that basically told me a lot about what kind of company it is. While I was there I saw four employees (who receive benefits from them) lose their jobs (various reasons). Although I am not arguing with any of the reasons, I noticed something. If four employees who receive benefits lose their jobs, that means they have room to permanently hire four temps so that they will now receive benefits, right? You would think so, but they did not do it. That was a big hint right there. If they had given four new employees benefits, then I would have felt that if you stay long enough you will be rewarded, but that isn't the case with this company. When I was "laid-off" it was because I was there for so long if I had stayed any longer they would have had to have given me benefits by law...so what did they do...lay me off.