Run, don't walk from this company. Pay and raises would make Scrooge smile. Management is hostile, indifferent to their staff, not bothering to Divine their strengths only focusing on and harping on weaknesses as they would define them. There is no acknowledgement of employees, the "employee of the quarter" parking space never filled, nor does anyone know how to nominate one. Holidays are not acknowledged or celebrated and, in fact, are viewed as an inconvenience.
Reviews, much like daily interactions, are one way-you are talked at, not allowed to engage in a proper conversation and the review is often an ambush-you have little idea it's coming not allowing preparation for what is truly an ordeal.
Work is monotonous without any intellectual component and is very hard on the body over time: knees, shoulders and elbows particularly will pay the toll. The greatest toll, however, is mental: the not knowing day to day what you will be doing, where you will be doing it what vehicle (or the mechanical state it is in) you will be in or being sent to stops or routes you have no familiarity with-and with no information given to you (I have been sent to a massive, multistory building with a slip that only gave me a unit count of 100 bins, for example) Service and travel times are ludicrous, designed to appear that the work can be done in roughly 6 hours with an hours with of breaks and unload time. If you do not meet this fiction you are "lazy" a "milkman" or a "substandard employ
ProsYou get paid. Decent benefits
ConsToxic work environment, Hostile, vindictive management, Often put in difficult positions with no information, Low pay, horrid 'raises', Few paid holidays, Poor vehicle maintenance, High physical toll, Company has poor reputation with customers.
Working at Iron Mountain - the real housewives of Boston
If you can, stay away and look elsewhere. The company made a trade-off decision to sacrifice its employee's well-being for becoming the new kid on the block in terms of digital storage.
Since I started, important corporate functions such as accounting and HR were outsourced; the quality of service provided is terrible to say the least. Uninformed customer support representatives provide inadequate or worse false information. Needless to say it is frustrating or at times negligent if you receive the wrong information about your benefits package.
The culture is based on nepotism, a buddy network, and politics. Good work ethic and hard work is no longer appreciated; thinking you have some leverage if you produce excellent work and receive the rewards for it is a false assumption. If you step out of line, retaliation is very real and you will feel the wrath of your superiors. If you have a voice and you would like to use it, you better look somewhere else. IRM doesn't appreciate feedback neither are they interested in it. Employee surveys are only send to a subset of employees that is ever changing, therefore it is impossible to establish a baseline. Onboarding is also only an afterthought. If you are lucky you receive a laptop on day 1, the rest of the week consists of watching videos and doing online trainings. And yes they tell you over and over they work on improvements. Only that improvements never take place.
Training is also non-existent, you are either stonewall
ProsLocation, office, commute, work from home, flexible hours
Great Place if you love being Called Names & Being Screamed at
A Typical day at Iron Mountain these days at our location is getting yelled at. Every morning we come in to a meeting that we don't want to attend because the Boss, yes Boss, not Leader, just Boss loves to yell and call names. He will say how disappointed he is with us. He just recently called us all Lazy because he was on vacation and the numbers changed that week. The numbers actually change all the time but because they dropped, we were Lazy. He has even stated in these meetings that if you don't like how I run things here, there's the door, I don't need you, you can be replaced...His words, not mine. The Micromanagement that he's also trying to run is going to run people off. I'm one of the ones that is searching for a job right now because I'm sick of getting treated like I'm some kind of animal that needs to be yelled at. My last job was unsafe working conditions such as trucks that were dangerous, but the boss never spoke to us that way and now I wish I was still there. Iron Mountain needs Leaders in their Markets, Not Bosses. A Leader Leads, but a Boss just screams. I've never been so unhappy with a job that I am right now. He is now saying that since we can't take our breaks and lunches when we are supposed to, he's going to make us call him and let him know when we are on our lunch or break and he's going to schedule them even if there's nothing around to eat at. We should be able to go to lunch when we want to not because we are told to. I don't like going to lunch
Very Demanding Work Environment - Semi-good Work/Life Balance
Iron Mountain is a good company to work for compared to most of what's out there, but the company sure is rapidly evolving into a not-so-good one. The CEO is obsessed with trimming down layers of management and dumping more responsibilities on the people left behind to do all the work. Because of these many cuts a lot of positions have disappeared and new opportunities are far and few between. The company has a terrible metrics program that is and has been a complete failure since the beginning, but they still choose to push forward even though at the end of day is serves no purpose other than the weekly report results. Much of your time will be spent managing these metrics and pleasing the reporting that leads to nowhere, not to mention that all they really are is a cheating frenzy program. Safety is big and they have come long ways in the last five years or so improving on that culture and the results have been great year-over-year. It's not a very flexible culture when it comes to remote work-from-home and it's an area that they sure could improve upon in order to stay relevant with most companies that allow management to address your operation remotely. They've reduced the number of vacation time you can accumulate as well as not being able to roll them over to the following year. They've also reduced their 401k contribution and counting vacation time and holidays as worked hours, which means less earnings for front-line employees. As a manager you won't really o
This is honestly one of the worst places I have ever worked from a leadership standpoint. The leadership has no idea how to attack large projects so they just throw everyone on it while other projects take the backseat which results in having to hastily get it done before the deadline. Whenever you mess up, everyone has to tell you about your mistake and I mean everyone. Supervisors from other areas, emails, and managers have to tell you that you messed up. The training was absolutely atrocious with only being trained on a task once and never again. It could be months or years before management will say "Do X task you never really do" and when you ask for a refresher, they typically respond with "you know how to do it." The coordinators realize that there's so much to do so rather than getting dirty and helping out, they just pile on work making it absolutely miserable and causes you to not get a lot of the work you need to get done which in turn results to the management asking why you can't take on a herculean task. Buildings are constantly run down with broken lights and equipment that no one has probably looked at in decades and makes safety a huge problem. I've tripped several times in dark racks because of a lack of lighting and management's response was "be more aware of your surroundings." They preach safety like the Bible but do nothing to help fix the busted equipment and lights which is maddening. You also have to keep up a number each hour and if you don't you get
Would be ok with better pay and Managers who gave a s#it
Working at Iron Mountain used to be so much better than it is at the current moment. Blatantly racist managers, supervisors and some employees to watch out for. We were asked to forget our personal lives and family commitments to go out and bust our butts for up to 12/13 hrs a day. Some drivers had part time jobs that Iron Mountain made them quit or get fired because they couldn't make it there on time after numerous 12 hr workdays. We worked in the city of chicago were we felt neglected and overworked compared to our suburban counterparts. We expressed this to no avail until we reached our boiling point and unionized. A year later we went on strike to get better pay and rights that we surely deserved and thought we would only strike for 2 weeks or so just so this company whom we made great sacrifices for will see we were seriously unhappy with some things going on. Iron Mountain felt betrayed so instead of paying us they paid for drivers, helpers etc to fly out from there markets to help our market while we was on strike! They even paid their hotel fare and gave food them stipends! Also they paid a million dollars for a security company to "watch us strike" just in case we did anything illegal ha! Well after the strike they fired over 40 good experienced drivers and replaced them with idiots who don't know a 65 gallon from a console! Nobody does their jobs correctly and then they call on the experienced drivers to fix the mistakes. So you want to work at iron Mou
ProsIts a job
ConsYou're just a number to be replaced
Special Projects Coordinator | Kent, WA | May 19, 2015
Very productive work place
I would get there around 5am start time was at 6am to perpare the work load for the day. I had to decide between daily pickups destruction orders or special projects. Daily work was very important because the drivers picked up the boxes the day before so we needed to get that information into the system incase the client needed to order a file out of the box. I would decide how much data entry there was and how many employees I needed to get the job done. I would then put a few on special projects which was usually medical charts and each cart had close to 1000 charts on it which needed to be entered into the system.
I learned to keep friendship and work on different levels. I felt I was under a lot of pressure with the responsibilities I had but I could only take it one step at a time only so much could be done in one day.
The management team for the most part was amazing and at other times well lets just say they were management.
Co-workers mmm some liked me some didn't. Before the two companies merged I was Special Projects Coordinator for my company and another lady was Data Entry Coordinator for her company so when the merge of the two companies they had to decide between the two of us who would take over both and I got the position. There was a lot of hate in the room but I stood my ground because I worked hard to get the position.
The hardest part of the job was the volume of stress. Lot's of pressure from my supervisor to get the jobs done.
Most enjoyable part of
ProsAble to work overtime when needed.
Conshaving to take work phone with me while on vacation
They dont give you a key card to access the building, so you have to wait for the manager to show up and let you in when she feels like coming to work. She would often show up late and then have a attitude because she had to let you in. Even though it was supposed to be data entry, there was a lot of heavy lifting of boxes weighing 40 to 60 pounds daily. They were only paying barely above minimum wage.
When the work ran out they would use you to do manual labor in the warehouse. I was told this was a temp to perm position 6 months minimum. However that was not true. I was told by one of the few permanent employees working there that Iron mountain constantly brings in a bunch of temps, uses them and then let's them go when the work slows down. Almost all of the people at the location I was at was temps. We were constantly being sent home early due to a lack of work. After only 3 weeks once the work slowed down we were all let go.
Thank God I found a real job that pays well. Also most of the permanent employees were unhappy, complained constantly and were scared that they were going to be laid off. Iron Mountain is a cheap company who doesn't care about it's employees and only uses people and then discards them. I would not ever recommend this company nor would I work there ever again. Ironically I'm getting emails from temp agencies who are trying to fill temp positions again for the same location I worked at. They are saying the positions are temp to perm. Do yourse
Poor management, lack of funding for necessary equipment, such as light bulbs, buildings in extremely poor condition
The condition of the buildings was so poor, that I would get alarm calls constantly. Many requiring me to go to the buildings in the middle of the night. I've had flooding from roofs, flooding from sprinkler breaks, a fire, homeless camps behind buildings, break ins, etc. I could never go on vacation, or get a break from these calls.
Basically all hourly employees are hired as temps, and they have a year limit that someone can work as a temp. If you do a great job, and your year is up, unless they are able to navigate the multitude of hoops they've created to justify opening a requisition, that person is let go.
When management takes issue with you, they will spin the metrics in a way that makes you look like you've misrepresented your OER and let you go. In my case it was because I had 2 potential HIPAA violations I needed to address with an employee using the EMRS system, as clearly spelled out is my duty as a Supervisor. Several communications with my immediate manager were met with, "we have to be careful with this" and similar comments. This employee was a a clear favorite of the DM. When he finally did talk to the DM, the next day the DM suspended me, and let me go 2 days later. When he let me go, he presented me with metrics where the math certainly didn't support his accusations, but somehow he got that past legal and HR. I handily won the unemployment hearing, and their attempts to appeal.
ConsNo work life balance, untrustworthy management
They gave you no proper training and expected you to keep up with the rest in your second week. I don't know how a permanent employees are treated, but as a temp I won't go back even if I could. Feel like a prisoner at work and needing someone to let me into my work area and the bathroom. I was told by management that morning how well I was doing so well. However after my work day was over the agency called to let me know the assignment was over. Recording information from files in the computer, I learned how to be fast and accurate. Management did no have too much professionalism. Typical day was spent in data entry are behinda computer off the warehouse.
I did learn not to ask coworkers for assistance when management was nowhere to be found. Most coworkers did not speak to each other, so I could sit there for for 30 to 60 minutes doing nothing. If you were seen asking another employer a question, the manager came over to make sure the other employee went back to work. They required an 8000 keystroke per minute to work there, the day I was told by the supervisor how well I was doing...not to focus so much with accuracy as with the speed. I was in shock after my conversation that morning. I had been an 85% keystroke with minimal errors compared to the 75% the week prior. Yes, I only worked there for 2 weeks!!!!
The hardest part of the job was the inconsistency of how to do the job to be successful.
The most enjoyable part the job was having a place to work.
Pros15 minute break
ConsNo management direction, never acknowledged a good job done.
Ζητείται Υπάλληλος Γραφείου | Αυλώνας | Jun 30, 2022
Κάκιστο περιβάλλον,εργασιακό bullying….
Δεν θα συνιστούσα σε κανεναν να πάει εκεί να εργαστεί!Βρισκομουν στις εγκαταστάσεις του Αυλωνα και τα πράγματα ήταν τραγικά!!!Αρχικα έταζαν στον κόσμο οτι θα έχουν 2+ χρόνια σίγουρη δουλεια και το αποτέλεσμα ήταν μετά από 2 μήνες εργασίας να σταματήσουν όλα τα άτομα που είχαν προσλάβει,μιας και τελειωσε το έργο,χωρίς καμία ενημέρωση φυσικά,παρά μόνο την ίδια μέρα που θα τους σταματούσαν!Η διοίκηση εκεί μέσα είναι για γέλια,οι ίδιοι οι «υπεύθυνοι» κοροϊδεύουν τον κόσμο όταν περνάει από δίπλα τους, (πχ για τα ρούχα που φοράνε,σεξιστικά σχόλια,ακόμη και για το αν κάποιος έχει παραπάνω κιλά) μιλάμε για ανθρωπους χαμηλού επιπέδου,που ενώ ουσιαστικά δεν κάνουν τιποτα παραγωγικό,κοροϊδεύουν τον κόσμο και κάνουν παρατηρήσεις για αχρείαστους λογους!Σε προσλαμβάνουν ως υπάλληλο γραφείου και καταλήγεις απο τις 5 μέρες εργασίας τις 4 να είσαι στην αποθήκη και να κουβαλάς και αν φέρεις αντίρρηση σε διώχνουν!Οσες φορές πήγε κόσμος στον προϊστάμενο και αναφέρε τις κακές συμπεριφορες δεν έκανε απολυτως τιποτα,ισα ισα πήρε το μέρος του υπευθύνου που ειναι και εκεινος που δημιουργεί τα προβληματα και όταν αρνήθηκαν άτομα να πάνε αποθήκη λόγο προβλημάτων υγείας τους ειπε «αυτή είναι η δουλεια η δέχτητε την η φύγετε» να σημειωθεί οτι πετάνε τον κόσμο μέσα στις αποθήκες χωρίς καμία προστασία με αποτέλεσμα να συμβει οποιοδήποτε ατύχημα!!!Λυπαμαι ειλικρινα γιατί είναι απο τις λίγες φορές που ενώ οι άνθρωποι που περασαν απο εκεί μέσα κατα κύριο λόγο ηταν πολύ κομπλε και δεν δημιούργησε ποτέ κανεις π
Poor management, unclear demands, illegal labour practices
The company had no safety vests for workers to wear and saw nothing wrong with this clear violation of labour law in an environment where forklifts and heavy equipment routinely operate. Management is inept and demanding, blaming workers for being unable to meet impossible quotas while offering meaningless or even detrimental advice to achieve these quotas.
The average day at work involves being bothered constantly by management asking for "your numbers" (i.e.: how many files you have completed) and subsequently decrying your "slowness". This is the case regardless of how many files you actually do. Be ready for pointless delays caused by managerial grandstanding, long hours in an awkward location (a car is practically essential; only the 96A and the 118 go near the warehouse in Ottawa), deplorable attempts to speed workers up (such as posting "results" so as to create "competition"), and a culture of utter devaluation. Going home at night to start this again was a torture.
On top of the crushing demands, the workplace has no concept of life/work balance. You will experience neverending pressure to take on overtime to compensate for their inability to fulfill their contracts. The slightest delay in returning from lunch or break elicits the profoundest sort of whinging from team leaders regardless of when you actually start work. Taking time off was a nightmare. I got the sense that sales had signed several contracts that they simply could not actually fulfill because i
Expect to work with super sensitive information (sometimes even government information) for minimum salary. There are no chances of salary raise, just some 50 cents if you're lucky because the company and the union have been at negotiations for many years... negotiations that always end up in favor of the ancient employees only while the newer employees gain nothing.
Syndicate only care about ancient employees (those of more than 10 years) so don't expect they'll fight for you.
This company tolerates racism and discrimination big time, there was a big incident all over the news a while ago and the perpetrator of the racism is still working there. I've personally witnessed many situations of harassment and management decides to do nothing because they're too scared of union.
Management is highly disorganized and take the worst decisions. The supervisors don't care about the employees, they just care about keeping the big boss happy. However they will tolerate pretty much anything (lateness, people that do whatever they want) as long as the production is high they don't care about anything else. And I've seen the cases of 2 people who were not paid after two months of work.
Environment is toxic. People seem to always be in a bad mood, older employees are always complaining and looking down on everyone, there is high competitivism and people are always stabbing at each others backs. I've never worked at a place with such toxic co-workers before.
There is no such thing as ea
ProsInsurance. 100% dental and other benefits. Free coffee.
ConsToxic coworkers. Disorganized management. No advancement. Minimum salary and no raise
Recall, like most places has good and bad things about it. The 401K is pretty good with the company matching 3% of your paycheck. Vacation(PTO) time accumulates quickly.
Outside of that, avoid this company. They treat their employees like dirt. They constantly recycle management and the people they replace the old ones with are even more worthless. The company never hires from within, and they close more positions then they open. There is little to no room for growth unless you get lucky and they open a new warehouse. The raise scale is a joke. My review was done by a manager that would only visit our location once every few months. They have unqualified idiots in upper management who couldn't run a lemonade stand. The company has no idea how to keep their clients happy. They had a "great" idea that we would start re-boxing clients cartons that had sat in the same spot, unmoved for 5 years, re-tag them to the new RFID and not even tell them about it. My location lost 5 clients in 2 months because of this.
My Regional manager told me that we should re tag all of their boxes to the new format (at 40 cents a tag, plus work time, plus a box pulling fee) and just "charge them at the end of the month".
The pay is the embarrassing part. The company makes us go through a very thorough background check, they expect us to work in a highly secure area with many SOP's that we have to follow, yet they start out at a wage that not even 1 person could live off of. Every employee I have me
High turnover. Honesty and hard work doesn't pay off if your numbers are low. Instead you can get by if you take shortcuts to maintain your quota.
It might be a great company to work for if you can get in as a driver permanent full time since it is unionized. Coming in at entry level as a Records Coordinator is tough to endure.
It's great if you like physical work, more like a workout. I lost 5 lbs. during the few months I was there.But it's really a numbers game. It's a challenge to maintain the quota the management has set for you as your numbers might decline to due fixing other people's f#$% ups. I am referring to the people that worked previous shifts before you that didn't finish their jobs properly.
We're either pulling out boxes of files or putting them away. Some people get away with not putting away boxes all the way to the back of the shelf so the next poor sap ends up doing it when he gets sent to that location. Or another frequent occurrence is others stacking heavy boxes on top of a stack and placing the lighter ones at the bottom.
As result, this slows down your production and time. Management might be aware of this but they don't really care. You're not really being monitored as your do your work. You have a handheld scanner to scan labels for all the file/ file boxes you process All they are concerned with is the bottom line if you could maintain your quota. Which is why I believe some workers cheat the system and take shortcuts. They fudge their numbers just to make their quota of number of boxes put away or pulled.
Another thing I didn't like was that I would often get relocated to anot
Prosa good workout
Consno gas allowance, high turn over, workers cheating the system, no supervision by management
Questions And Answers about Iron Mountain
What is the best part of working at Iron Mountain?
Asked Dec 18, 2019
Answered Jun 23, 2022
Friendly staff lovely work environment
Answered Jun 23, 2022
How are the working hours at Iron Mountain?
Asked Jun 17, 2016
You work until everything is done for the day and that may mean staying 2-3 hours after your leave time.
Answered Sep 15, 2021
Overtime is available, if you need money. Slave work.
Answered Jul 20, 2019
If you were in charge, what would you do to make Iron Mountain a better place to work?
Asked Feb 16, 2019
Hire more employees and give raises to the ones who push themselves and eliminate there sinyority roles
Answered Nov 13, 2020
Give everyone the equal amount of work. Instead of having favorites.
Answered Sep 19, 2020
What is the work environment and culture like at Iron Mountain?
Asked Jun 18, 2016
Hostile and childish at times
Answered Nov 14, 2020
You against pointless management.
Answered Sep 14, 2020
How did you feel about telling people you worked at Iron Mountain?
Asked Feb 20, 2017
Embarrassed: the company has such a bad reputation, it actually hurts having them on your resume. Prospective employers think that you are a lower tier option, if they care to think about you at all.
Answered Aug 13, 2019
Not much to say about management. Always the double standard. Lots of back stabbing and the work is hard with a fn pizza as a reward maybe every 2 weeks. I pity the new temps, who don't seem to last long.