Working at JCPenney: Company Overview and Reviews

22694 reviews
JCPenney Ratings
Average rating of 22694 reviews on Indeed
3.6Work-Life Balance
3.2Pay & Benefits
3.1Job Security & Advancement
6501 Legacy Dr. Plano TX, United States 75024
More than $10B (USD)

Popular jobs at JCPenney

 Average SalarySalary Range
Sales Associate
214 Salaries reported
per hour
Customer Service Representative
71 Salaries reported
per hour
360 Salaries reported
per hour
Hair Stylist
67 Salaries reported
per hour
135 Salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 11928 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

JCPenney Reviews

Popular JobsSales AssociateCustomer Service RepresentativeCashierCashier/SalesCustomer Service Associate / CashierRetail Sales AssociateOperations AssociateMerchandising AssociateAssociateHair StylistSales RepresentativeFine Jewelry Sales AssociateStylistWarehouse WorkerSeasonal AssociateMerchandise ManagerJewelry AssociateCosmetologistSupervisorDepartment SupervisorMerchandiserAsset Protection AssociateSalon ManagerMerchandising AssistantReceptionistGeneral ManagerSales Support RepresentativeHuman Resources SupervisorReplenishment AssociateSales ManagerStocking AssociateManagerDepartment ManagerPackerStockerPhotographerCall Center RepresentativeOperations ManagerSales SpecialistSupport SpecialistOperations SupervisorAssistant Store ManagerCashier SupervisorLoss Prevention ManagerRecovery AssociateSupport StaffAssistant ManagerHuman Resources ManagerDesignerSalon ReceptionistLoss Prevention OfficerShipping and Receiving ClerkCustomer Support RepresentativeOperations AssistantProduct ConsultantProtection SpecialistStore ManagerAppliance TechnicianAsociado/a de ventasCashier/StockerCustomer Service SupervisorOmni AssociateSales ClerkSupport AssociateTeam LeaderCustomer Care SpecialistForklift OperatorJCPenneyOrder PickerAdministrative AssistantFulfillment AssociateSales ConsultantSenior DesignerTeam MemberVisual ManagerLead AssociateMerchandising SpecialistOrder FillerVisual MerchandiserBackroom AssociateBeauty ConsultantCheckerCustomer RepresentativeCustomer SpecialistFloor SupervisorPricing AnalystProcessorReceiverSalespersonCrew MemberDistrict ManagerLead CashierOffice AssistantOpticianPricing ManagerProduct SpecialistService TechnicianTask Team MemberArea ManagerAssistant SupervisorCall Center SupervisorCustomer Service ManagerCustomer Service/Sales RepresentativeCustomer serviceDetail AssistantMaintenance PersonMaintenance TechnicianMaterial HandlerPackage HandlerReceiving AssociateRetail ManagerSeasonal EmployeeSeasonal Retail Sales AssociateSpecialty SupervisorSupply Chain ManagerTechnical Support SpecialistUnloaderassociateApparel AssociateAssistant BuyerAudio Visual TechnicianBuilderCashier/ReceptionistCustomer AssistantCustomer Relations RepresentativeDepartment LeadDock WorkerExecutive RecruiterFront End AssociateHome SpecialistHuman Resources AssistantJanitorJewelry SpecialistLaborerMakeup ArtistRetail Customer Service RepresentativeSUPERVISORSales LeadSalon LeaderSenior AssistantSenior Customer Service RepresentativeSenior Hair StylistSpecialty AssociateTraining SupervisorWarehouse LeadASSOCIATEAccounting ClerkAppliance SupervisorAssistantAssociate DesignerBeauty ManagerBusiness AnalystCash Counting AssociateCashier/ClerkData Entry ClerkEmployeeHome ManagerIT TechnicianInstallerJewelry ConsultantManagement TraineeMerchandise ProcessorOmni SupervisorOmnichannel AssociateOperation AssociateOptical TechnicianPhilanthropy ManagerPricing AssociateReceiving LeadRecovery SpecialistRetail Assistant ManagerRoom AttendantSecurity OfficerSenior Assistant BuyerSenior Education ConsultantSenior Merchandise ManagerSenior Warehouse WorkerShift ManagerSpecialty AssistantStocker/ReceiverStockroom ManagerSupport ManagerTemporary EmployeeTrainerTraining ManagerAccount Resolution SpecialistAnonymousAssemblerAssociate BuyerAuditorBRCBarber/StylistBeauticianChannel ManagerCherry PickerCustodianCustomer Service Team LeadDelivery DriverDepartment AssociateDepartment HeadDevelopment Operations EngineerDoor to floorEmergency Room TechnicianFront Desk AgentFullfillment AssociateHome Specialty AssociateHousekeeperIn-Home Custom Window DecoratorInventory AssistantInventory AssociateInventory Control SpecialistInventory ManagerJewelerJewlery SpecialistJunior Retail Sales AssociateLead ExpertLead Project ManagerLead SupervisorLogistics AssociateManager On DutyOPERATION ASSOCIATEOperations AnalystOperations ConsultantOptical ManagerPersonnel ClerkPricing Team MemberPricing and Signing AssociateProduct ExpertProduct Expert IProduct OwnerProject ManagerReceiving SupervisorRecoveryReplenishment ManagerRetailRetail MerchandiserSales AssistantSales ExecutiveSales MerchandiserSeasonalSeasonal WorkerSenior Business AnalystSenior Customer Support RepresentativeSenior Retail Sales AssociateSenior Sales SpecialistService associateServicio al clienteShoes AssociateSorterSourcing SpecialistStylist AssistantSupply Chain SpecialistSwitchboard OperatorTalent Resource LeaderTask teamTeam SupervisorTeam memberTechnical DesignerTemporary AssociateTraining SpecialistVarious PositionsWindow Specialistchashier10 HR ASSOCIATEAPPLAINCE EXPERTASOCIADO DE PISOAccount ClerkAccounts Payable ManagerAccuracy ClerkAppliance ExpertApplication SpecialistArea 1Art DirectorAsociado de OperacionedAssist guestsAssistant LeaderAssisting guestsAssociate Merchandise ExecutiveAssociate Operations RepresentativeAssociate SpecialistAssociate TrainerAssociatesAssoicateAsst managerAsst. Catalog ManagerAudio EngineerAuxiliar de mantenimientoBasic Logic Assistant (BLA)Beauty ExpertBombay sortedBrand AmbassadorBrand AssociateBrand RepresentativeBrcBuilding MaintenanceBusiness InternBuyerBuyer/PlannerCahsierCajero/aCaptainCarton ProccesserCarton Process AssociateCarton Processing AssociateCase ManagerCash Counting SpecialistCash ManagerCatalog Assistant ManagerCatalog AssociateCatalog ManagerCatalog SupervisorCertified Peer SpecialistChampion 1Champion IChat RepresentativeChildrens department associateCleanerClerkClient AdvisorClosing ManagerCoachCollection ManagerCommission Shoe AssociateCommission furniture/window coveringsCommissioned Sell AssociateContact personContract Full TimeCore Standard Specialist; SupervisorCorporate Strategy ManagerCorporate TrainerCosmetic & Fragrance AdvisorCreative ManagerCredit AnalystCritical Situation ManagerCurtain sowerCustom DecoratingCustom DecoratorCustom Window Treatment AdvisorDECORATORDecorator ConsultantDeparment ManagerDepartment AssistantDept leadDesign AssistantDesk AssistantDetail ManagerDetail SpecialistDetail checkeeDirectorDirector of MarketingDirector of SecurityDispatcherDivision ManagerDoor SupervisorDot comDtrashE-commerce SpecialistEmerging Leader InternEngineerEnterpriseEstilistaExpert Jewlery AssociateFOOTWEAR SPECIALISTFacility AdministrativeFastest Worker on My Department I Get Things Done QuickField LeaderField TechnicianFinance AssistantFinancial AnalystFitness SpecialistFlat Detail Check AssociateFloor ManagerFloor SupportFloridaFormer ManagerFrabicator, SewerFraud InvestigatorFreight AssociateFreight HandlerFront End ManagerFull Time EmployeeFurniture/Window ExpertGeneral AssistantGeneral Merchandise ClerkGraphic DesignerGreeterGroup LeaderHRSHair SylistHair deesserHead of SalesHealth and Safety InstructorHome & Furniture SpecialistHome AssociateHome Department AssociateHome Department SpecialistHome Dept AssociateHome SpecialtyHome deptHousekeeping ManagerHuman Resources Business PartnerHuman Resources GeneralistHuman Resources SpecialistIHCW DecoratorIN-HOME CUSTOM DECORATORIT SupportIn Home Customer DecoratorIn-Home Custom DecoratorIndependent workerInformation Security AnalystInformation Systems TechnicianInk TagInsight ManagerInspector/PackerInstallation ManagerInstallation TechnicianInterior DecoratorInterior DesignerInternet SalesInventory SpecialistInventory TakerJ.C. Penney salonJC Penny SalonJCPenney AssociateJCPenney Expert windows / JewelryJCPenney SSCJCPenney SupervisorJCPenney distributionJCPenny PortraitsJCPenny Seasonal HelpJc penny associateJc penny’sJean SpecialistJewelry ExpertJewelry supervisorJob AssociateJoyerias , piso privadorJunior DesignerJunior Hair StylistKitchen Team MemberLead AgentLead ClerkLead CustodianLead EngineerLead InstallerLead MaintenanceLead Retail Sales AssociateLead SupportLead TrainerLeadership Team MemberLegal SecretaryLoaderLogistics SpecialistLogistics SupervisorMCO/ICO AssistantMPC operatorMPEMachine OperatorMaintenance SupervisorMajor Appliance Corporate RelationsMajor Appliance RepresentativeManagement AssistantManager Karen AlexanderManager in TrainingManager, Part-timeManager’s AssistantManaging MemberMaribel JacquezMarketing AnalystMassage TherapistMaterial AssociateMen's Associate/Levi's ExpertMens Department AssociateMens'suit specialistMen’s department, Pricing and SigningMen’s suiting specialistMerch Processing Assoc-GLOMerchandise Execution AssociateMerchandise Flow Team MemberMerchant AssistantMobile DeveloperN/ANANail TechnicianNetwork EngineerNew Home Sales ConsultantNot user friendlyOBIA/ OBIEE/ & ODI LeadOffice CoordinatorOffice SpecialistOkay to contact this SupervisorOmniOmni Channel AssociateOmni-SpecialistOmniChannel AssociateOmnichannel SupervisorOne task teamOperarions SupervisorOperation Associate / CashmanOperation ManagerOperation Support LeadOperation Team MemberOperation's AssociateOperation's Los Prevention.Operations LeadOpperations AssociateOptical AssociateOptometric AssistantOrder Entry ClerkOrder filler CoordinatorOrganizerOver-Night AssociateOvernight AssociatePackagerPalletizerPart-time employmentPeople-focused associatePerformance EngineerPersonal Care AssistantPersonnel SupervisorPetsonPhone RepresentativePickup AssociatePlan ManagerPlannerPleasant Prairie, WI - Assistant ManagerPress OperatorPricer and SignerPricing & Signing AssociatePricing & Signing Associate (P/T)Pricing LeadPricing/TaggingPrincipal Program ManagerPrint OperatorPrint TechnicianProcess EngineerProduct Development EngineerProduct Expert - Window CoveringsProduct Service ExpertProduction AssociateProduction SupervisorProduction WorkerProject LeadQuality Assurance AnalystQuality Assurance EngineerQuality Assurance InspectorQuality Assurance ManagerREATAIL ASSOCIATEREPLINISHMENTReceiving ManagerRecivingRecovery Associate (Part-Time)Recovery PersonRecovery Team MemberRecovery WorkerRecruiting SpecialistRefurbisherRegional Vice PresidentRegistrarReimbursement ManagerRelief AssociateReservationistResiving AssosiateResponsable de logísticaRestockingRetiredRetrieval Team MemberSEASONAL, PERMANENTSELLING SPECIALISTSPECIALTY SUPERVISORSR.OPS ManagerSales CoordinatorSales DirectorSales InternSales ProfessionalSales and Marketing ManagerSalon AssistantSalon CoordinatorSalon by instyle inside JCPenneySalon employeeScannerSeasonal TempSeasonal hireSeasonal workerSelling SpecialistSells AssociateSenior AnalystSenior Application EngineerSenior Associate EngineerSenior Design DirectorSenior Detail AssistantSenior EngineerSenior Executive AssistantSenior Facility ManagerSenior Field TechnicianSenior Graphic DesignerSenior Loss Prevention ManagerSenior Management AssistantSenior ManagerSenior Marketing ManagerSenior Network EngineerSenior Operations ManagerSenior PhotographerSenior Project ManagerSenior Sourcing SpecialistSenior Technical DesignerSephoraSephora Beauty ManagerSephora/ jewelry counterServerService CorridorSet ManagerShipperShipper/ReceiverShoe ExpertShoe SpecialistShoe SupervisorShoes RecoverySoftware Test EngineerSpecial AssistantSpecialistSr. SpecialistStaff AccountantStaff AssociateStaffMark TemporaryStudio ManagerSuit SpecialistSupervisor AssistantSupervisor, JcpenneySupervisor/M.O.DSupportSupport LeadSystem EngineerSystems AnalystTEAM LEADTailorTaks workerTalent Resource Lead ExpertTaskTask Force MemberTask MemberTask OperatorTask SupportTask TeamTask leaderTaskerTeam LeadTeam Member in the Portrait StudioTeam TrainerTechnical DirectorTechnician AssistantTempTemp Recovery AssociateTemp. AssociateTemporary Recovery Associate JcpenneyTemporary WorkerTexasThe money roomTicketerTraderTransportation SpecialistTruck DriverTruck LoaderVentasVerkoper (m/v)Vice PresidentVice President of ConstructionVideo Game DesignerWarehouse ClerkWarehouse ManagerWarehouse SpecialistWindow Covering & Furniture SpecialistWindow covering specialistWindows Covering SpecialistWomen's Shoes ConsultantWomen's associateWomen's department associateWomens/Mens SpecialistWomen’s managerWork and assistWorkerWorkers AssistantYoung Men's Personnelannoynomousappliance expertcatalog associatediamond specialistformer employeejewelry specialistleadmanagern/aomni associateopenretail workerseasonal workersells representativesenior fabricater
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CARoanoke, VARobinson Township, PARochester, MNRochester, NHRochester, NYRock Hill, SCRock Springs, WYRockaway, NJRockford, ILRockingham, NCRockland, MERockwall, TXRocky Mount, NCRogers, ARRolla, MORome, GARome, NYRoseburg, ORRosenberg, TXRoseville, CARoseville, MIRoseville, MNRound Rock, TXSacramento, CASaginaw, MISaint Augustine, FLSaint Charles, ILSaint Charles, MOSaint Clairsville, OHSaint Cloud, MNSaint George, UTSaint Joseph, MOSaint Marys, OHSaint Peters, MOSaint Petersburg, FLSalem, NCSalem, NHSalem, ORSalina, KSSalinas, CASaline, MISalisbury, NCSalon-de-Provence (13)Salt Lake City, UTSan Angelo, TXSan Antonio, TXSan Bernardino, CASan Bruno, CASan Diego, CASan Fernando, CASan Francisco Bay Area, CASan Jose, CASan Juan, PRSan Marcos, TXSan Pedro, CASandusky, OHSandy, UTSanford, FLSanford, NCSanta Ana, CASanta Clarita, CASanta Fe, NMSanta Maria, CASanta Rosa, CASarasota, FLSaratoga Springs, NYSault Ste. 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Overall Reviews at JCPenney

Customer Service Representative | Wauwatosa, WI | Dec 28, 2019
nice place to work
Nice clean and friendly environment, competitive fun, exciting, builiding lasting relationships, management was fair and attentive, The most enjoyable part was the overall customer satisfaction you are doing a good job.
Senior Application Engineer | Plano, TX | Apr 15, 2020
Fun place to work, great people
As it goes through transformation, it is a fast speed, challenging environment to work in. Unfortunately not sure if the company will be around due to COVID-19 impacts to sales and Stores being closed.
Inventory Manager | Provo, UT | Jan 19, 2020
Sales Associate
Jcpenny taught me the skilks of how to work with money efficiently. My main job was managing inventory and merchandising. They taught me proper organization and professionalism
Cashier/Receptionist | Toledo, OH | Dec 3, 2019
A good place to work if you are in school and just want to start off for Experience.
If you’re in school and looking to just make a little bit of money to make it while being supported from another main source this is a good place to start. The pay isn’t that great, but you get enough to at least save and make it by. The managers were okay, a bit lazy, however. The employees were okay as well. Like any job, you’ll have your favorites. The building was old, so a lot of mold and rust everywhere. You will get experience working here, however. You’ll have a chance to slowly build clientele as well, but again, the pay and managers aren’t that great, so don’t expect much, but experience from working here
Retail Manager | Oklahoma City, OK | Oct 25, 2019
My experience overall was poor.
Morale is very low company wide. Emphasis on diversity has resulted in discrimination against traditional American workers. Large store closings will be announced next Spring.
Customer Service Associate / Cashier | Tucson, AZ | Feb 18, 2020
Professional Atmosphere, clean environment and customer appeal.
I was always in the top 10% of the sales force in the region. Management was very good to work with. I got along with all my fellow work force, I seemed to get most letters of satisfaction from consumers for services provided to our customers. My departments were men's shoes, men's sports wear and suits formal wear. When I had a customer I always made it a point to trade up and suggest. If they wanted a sit they would need a pair of shoes, a dress shirt, pair of socks, belt, under wear, matching tie, and perhaps cuff links, etc.
Salesperson | San Bruno, CA | Dec 19, 2019
Typical Retail Store
JCPenney is a typical retail store to work at. You come into work, day in and day out helping customers find specific needs in the store and keep your work area clean and tidy. It may be stressful at times when lines get long but nothing at this job is too overwhelming.
Call Center Representative | Wauwatosa, WI | Oct 7, 2019
great part time job
this was a great part time job. if the cal center had not closed down i would still be working there. The call center had a high turnover. I had 15 supervisors in the time i was there.
Fastest Worker on My Department I Get Things Done Quick | Columbus, OH | Apr 21, 2020
Work condition
It really good company to work for. Great outmosphere and great co worker and excellent management. Clean and fast pace environmen. There is nothing I can complain about the job.
Inventory Associate | Tutwiler Farm, AL | Mar 8, 2020
Ok starting job but never long term.
A standard day at work would be assessing the sales floor to tidy up any clothes off the floor and put them on the racks, assist customers, and provide a well-versed experience for said customers. You would be assigned a designated area and maybe 1-2 extra associates to work along side you. On most days, business would be quite slow especially when it was getting close to closing time so most of the time you are just trying to find something to do. If your designated area was clean, you would be tasked to do sweeps around the store to make sure the fitting rooms are cleaned out (They can get really messy especially during the holidays). Now with that said, my experience at JCPenney's was actually lackluster as time went on. Most of your main hours you will be given will be during the holidays as that will be the months were they need people the most. As soon as the holidays die out, your hours will dwindle as you might only get 5-10 hours a week. For most people, this is absolutely horrid as you will not be able to do anything with the money provided. Added to the fact that most of the employers will pick certain people to get hours while you sit on the bench getting the scraps was the worst feeling. I will say JCPenney's was an OK starting position but never work there for more than a couple months to a year or you will be shafted.
ProsNice co-workers, Ok starting job
ConsTerrible manager, extremely short hours, favoritism

Questions And Answers about JCPenney

Why did you leave your job at JCPenney?
Asked Mar 14, 2017
Salon management always have issue I worked there twice once for 4 years went back for another 4 years... Always the same problem the same issue the salon managers.... The company as a whole is really good to work for you have a lot of benefits that you wouldn't normally have at other salons but the management is just terrible they get managers that are lazy they are not involved with her stylists.. they don't work ...mine she never worked on the floor ...she always stayed hid in her office and when a problems arose, she would finally stick her head out the door only time we ever saw her was on Saturday mornings when she would stand with her hands crossed watching us just hoping we would move faster...I just always felt that if you were fortunate enough to be a salon manager of a place like JCPenney's that you would make the absolute best of it and I know they make good money they have good benefits it's almost like they get the job and then don't want to participate in the job...
Answered Apr 7, 2020
Poor management, rude coworkers, and their break policy is a joke. They try to only hire young students so they can take advantage of them. When I worked there, they didn’t even know they were entitled to a break! What a badly ran and SELFISH company?!!! My advice is NEVER WASTE YOUR TIME THERE!!!
Answered Mar 31, 2020
Do they offer an employee discount?
Asked Feb 12, 2016
Yes, depends on what you purchase
Answered Dec 3, 2019
An impressive one
Answered Nov 16, 2019
If you were in charge, what would you do to make JCPenney a better place to work?
Asked Nov 1, 2019
I would say they need to close several locations to free up money so you have a big enough budget to staff the store with enough associates to get thing done well, and give Great Customer Service.
Answered May 28, 2020
Increase the foot traffic in the stores
Answered May 27, 2020
Do they offer free lunch?
Asked May 22, 2016
Our store provides meals on certain days: Thanksgiving, Black Friday, Christmas. The store manager also does some on his own throughout the year. There are enough leftovers for a couple of days. For example, at Thanksgiving/Black Friday we had: cereal, milk, fruit, pizza/salad, turkey, gravy, rolls, stuffing, pies, and other side dishes brought by staff. The comraderie at our store is pretty good, and management values our hard work. If you are in a store that has negative, complaining staff, it brings everyone down, and creates a negative environment for customers. Ergo, poor sales!
Answered Dec 22, 2019
On holidays
Answered Nov 16, 2019
What is the interview process like at JCPenney?
Asked Aug 20, 2018
Mine was pretty laid back but I think that was just the hiring manager’s nature.
Answered May 13, 2020
Got hired on the spot.
Answered Apr 11, 2020