Working at JCPenney: Company Overview and Reviews

23710 reviews
JCPenney Ratings
Average rating of 23710 reviews on Indeed
3.6Work-Life Balance
3.2Pay & Benefits
3.1Job Security & Advancement
6501 Legacy Dr. Plano TX, United States 75024
More than $10B (USD)

Popular jobs at JCPenney

 Average SalarySalary Range
Sales Associate
197 salaries reported
per hour
167 salaries reported
per hour
Customer Service Representative
134 salaries reported
per hour
Customer Service Associate / Cashier
145 salaries reported
per hour
Hair Stylist
64 salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 20802 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

JCPenney Reviews

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EmployeeLegal SecretaryLevi ExpertLevi expertLevis ExpertLicensing ManagerLine AssemblerLine OperatorLiquidity ManagerLoan ProcessorLogistics AnalystLogistics ClerkLouisianaM.E.T. Team-MPEMSAMainjtenence Man (former employee)Maintenance EngineerMaintenance ManagerMaintenance SpecialistMaintenance technicianMajor Appliance Corporate RelationsMajor Appliance Product ExpertMajor Appliance RepresentativeMake-up ArtistManaging MemberMaribel JacquezMarketing AnalystMarketing AssistantMarketing CoordinatorMarketing InternMarketing SpecialistMaterial CoordinatorMedia BuyerMedical AssistantMedical Office ManagerMeeting PlannerMember Services RepresentativeMember championMen's DepartmentMens Dept.MentorMen’s department, Pricing and SigningMercandiserMerchandise Execution AssociateMinionMngMobile DeveloperMobile Product ManagerModelMoney Center ClerkNANetwork EngineerNone yetNot HappyNot user friendlyNothingOBIA/ OBIEE/ & ODI LeadOderfiller/ DecantOffice AdministratorOffice CoordinatorOffice GeneralistOffice SecretaryOffice SpecilastOffice TechnicianOmniOmnichannel AssociateOne task teamOperation AnalystOperation SpecialistOperation Support LeadOperation's Los Prevention.Operational LeadOperational ManagerOperations EngineerOptometric TechnicianOptometristOrder ManagerOrder TakerOrder filler CoordinatorOutside Sales RepresentativeOvernight AssociatePALLET MOVEPRNPRODUCT EXPERT 1Pallet Jack OperatorPallet WorkerPart time eveningsPart time on CallPart-Time woman / Part-Time JewelryPart-time employmentPart-time seasonal hire- laid off after holidaysParts ClerkPayroll ClerkPayroll CoordinatorPeer LeaderPenney employeePerformance AnalystPerformance EngineerPersonal Care AssistantPersonnel ManagerPersonnel SupervisorPetsonPharmacy TechnicianPhone RepresentativePhotographers AssistantPicker/aPilotPorter/MaintenancePortfolio LeadPreschool TeacherPresenterPress OperatorPressmanPrice TeamPricer and SignerPricing AssiciatePricing DepartmentPricing LeadPricing and Signing TeamPricing teamPricing, RetailPricing/TaggingPrincipal Program ManagerPrint OperatorPrint TechnicianProblem SolverProcess EngineerProcurement SpecialistProduct Development EngineerProduct Expert - 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MIPortland, MEPortland, ORPortsmouth, NHPottstown, PAPoughkeepsie, NYPrattville, ALPrescott Valley, AZPrescott, AZPresque Isle, MEPrince George, VAPrinceton, WVProvidence, RIProvo, UTPueblo, COPuyallup, WAQueens, NYQueensbury, NYQuincy, ILRacine, WIRainbow City, ALRaleigh, NCRaleigh-Durham, NCRancho Cordova, CARancho Cucamonga, CARapid City, SDRay, NDReading, PARed Wing, MNRedding, CARedlands, CARedondo Beach, CARego Park, NYRemoteReno, NVRenton, WAReseda, CAReynoldsburg, OHRice Lake, WIRichardson, TXRichfield, MNRichland Center, WIRichland, WARichmond Heights, OHRichmond, CARichmond, INRichmond, KYRichmond, OHRichmond, VARidgeland, MSRio Grande, NJRio Rancho, NMRiverdale, GARiverdale, UTRiverside, CARiverside, ILRoanoke Rapids, NCRoanoke, VARobinson Township, PARobinson, PARochester, MNRochester, NHRochester, NYRock Hill, SCRock Springs, WYRockaway, NJRockford, ILRockingham, NCRockland, MERockwall, TXRocky Mount, NCRogers, ARRolla, MORome, GARome, NYRoosevelt, NYRoseburg, ORRosenberg, 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Marie, MISavannah, GAScarborough, MESchaumburg, ILScottsboro, ALScranton, PASearcy, ARSeattle, WASebring, FLSedalia, MOSeguin, TXSelinsgrove, PASelma, ALSelma, CASequim, WASeymour, INSharonville, OHShaw, MSShawano, WIShawnee, OKShelby, NCSheridan, WYSherman, TXShow Low, AZShreveport, LASidney, MTSikeston, MOSilver Spring, MDSilverdale, WASimpsonville, SCSioux City, IASioux Falls, SDSlidell, LASmithtown, NYSmyrna, GASnohomish, WASolon, OHSomerset, KYSomerset, NJSouth Bend, INSouth Burlington, VTSouth Jordan, UTSouth Portland, MESouth Windsor, CTSouthaven, MSSouthfield, MISouthgate, MISpanaway, WASpanish Fork, UTSpanish Fort, ALSparks, NVSpartanburg, SCSpencer, IASpokane, WASpotsylvania, VASpring Hill, FLSpring, TXSpringfield, ILSpringfield, MASpringfield, MOSpringfield, OHSpringfield, ORSpringfield, VASt. Louis, MOStamford, CTStarkville, MSState College, PAStaten Island, NYStatesboro, GAStatesville, NCStaunton, VAStephenville, TXSterling Heights, MISterling, COSterling, ILSterling, VASteubenville, OHStevens Point, WIStillwater, OKStockton, CAStone Creek, OHStreet, MDStrongsville, OHStroudsburg, PASturbridge, MASuffield, CTSugar Land, TXSummit, NJSumner, WASumter, SCSunnyside, WASunrise, FLSunset, FLSyracuse, NYTacoma, WATallahassee, FLTamarac, FLTampa, FLTarentum, PATaunton, MATaylor, MITemecula, CATempe, AZTemple, TXTerre Haute, INTerrytown, LATexarkana, TXTexas City, TXThe Dalles, ORThe Woodlands, TXThomasville, GAThornton, COThousand Oaks, CATiffin, OHTifton, GATigard, ORTitusville, FLToccoa, GAToledo, OHToms River, NJTonawanda, NYTopeka, KSTorrance, CATorrington, CTTorrington, WYTown of Southeast, NYTownship of Hamilton, NJTownship of Lawrence, NJTracy, CATraverse City, MITrenton, NJTriadelphia, WVTroy, MITrumbull, CTTrussville, ALTucker, GATucson, AZTukwila, WATullahoma, TNTulsa, OKTupelo, MSTurlock, CATuscaloosa, ALTwin Falls, IDTyler, TXTyrone, PAUkiah, CAUnion City, CAUnion City, TNUnion Gap, WAUniontown, PAUrbana, ILUtica, NYValdosta, GAValencia, CAValley Stream, NYValley, ALValley, WAValparaiso, INVan Nuys, CAVancouver, BCVancouver, WAVentura, CAVernon Hills, ILVero Beach, FLVicksburg, MSVictor, NYVictoria, TXVictorville, CAVienna, WVVilla Park, ILVincennes, INVineland, NJVirginia Beach, VAVisalia, CAVoorhees, NJWaco, TXWaldorf, MDWareham, MAWarner Robins, GAWarrensville Heights, OHWarsaw, INWarwick, RIWashington, DCWashington, MOWashington, PAWaterbury, CTWaterford, CTWaterford, MIWaterloo, IAWatertown, NYWatertown, SDWaterville, MEWaukegan, ILWausau, WIWauwatosa, WIWaxahachie, TXWaycross, GAWayne, NJWeatherford, TXWebster, TXWellington, FLWenatchee, WAWeslaco, TXWesley Chapel, FLWest Burlington, IAWest Columbia, SCWest Covina, CAWest Des Moines, IAWest Dundee, ILWest Fargo, NDWest Gate, VAWest Hartford, CTWest Henrietta, NYWest Lafayette, INWest Lebanon, NHWest Melbourne, FLWest Mifflin, PAWest Nyack, NYWest Palm Beach, FLWest Plains, MOWest Valley City, UTWest, TXWesterly, RIWestern, NEWesterville, OHWestland, MIWestminster, CAWestminster, COWharton, NJWheaton, MDWheeling, WVWhite Lake, MIWhite Marsh, MDWhite Plains, NYWhitehall Township, PAWhittier, CAWichita Falls, TXWichita, KSWilkes-Barre Township, PAWilkes-Barre, PAWilkesboro, NCWilliamsburg, VAWilliamsport, MDWilliamston, SCWilliamsville, NYWillimantic, CTWilliston, NDWillmar, MNWillow Grove, PAWillowbrook, CAWilmington, DEWilmington, NCWilson, NCWilton, NYWinchester, VAWinfield, KSWinona, MNWinston-Salem, NCWisconsin Rapids, WIWood, SDWoodbridge, NJWoodbridge, VAWoodbury, MNWoodbury, NJWoodland, CAWoodridge, ILWooster, OHWorthington, MNWorthington, ONYakima, WAYankton, SDYork, ONYork, PAYoungstown, OHYreka, CAYuba City, CAYucca Valley, CAYuma, AZZanesville, OH‘Aiea, HI

Overall Reviews at JCPenney

Customer Service Representative | Wauwatosa, WI | Dec 28, 2019
nice place to work
Nice clean and friendly environment, competitive fun, exciting, builiding lasting relationships, management was fair and attentive, The most enjoyable part was the overall customer satisfaction you are doing a good job.
Mobile Product Manager | Plano, TX | Dec 19, 2020
Mobile Director
The culture at JCP is horrible, all lead by terrible leadership. They force you to work 15 plus hours a day or threaten to hire someone to replace you.
ConsOverwork, low pay, bad management, lazy people just waiting to retire
Senior Application Engineer | Plano, TX | Apr 15, 2020
Fun place to work, great people
As it goes through transformation, it is a fast speed, challenging environment to work in. Unfortunately not sure if the company will be around due to COVID-19 impacts to sales and Stores being closed.
Customer Service Associate / Cashier | San Diego, CA | Dec 8, 2020
Terrible place to work at, lack of management, heavy works on few people
they don't have enough employees because the company is broke it doesn't make profit, you don't get enough hrs and too much work on one person. It's so unorganized
Consheavy works for minimum wage, not enough associates, not enough hrs
Inventory Manager | Provo, UT | Jan 19, 2020
Sales Associate
Jcpenny taught me the skilks of how to work with money efficiently. My main job was managing inventory and merchandising. They taught me proper organization and professionalism
Cashier/Receptionist | Toledo, OH | Dec 3, 2019
A good place to work if you are in school and just want to start off for Experience.
If you’re in school and looking to just make a little bit of money to make it while being supported from another main source this is a good place to start. The pay isn’t that great, but you get enough to at least save and make it by. The managers were okay, a bit lazy, however. The employees were okay as well. Like any job, you’ll have your favorites. The building was old, so a lot of mold and rust everywhere. You will get experience working here, however. You’ll have a chance to slowly build clientele as well, but again, the pay and managers aren’t that great, so don’t expect much, but experience from working here
Retail Manager | Oklahoma City, OK | Oct 25, 2019
My experience overall was poor.
Morale is very low company wide. Emphasis on diversity has resulted in discrimination against traditional American workers. Large store closings will be announced next Spring.
Customer Service Associate / Cashier | Farmington, CT | Aug 4, 2020
Serving customers daily
Cashing out customers at a fast pace. Asking them if they found everything they were looking for or if they had any questions about anything. When not on the register, I would recover on the floor.
Pros25% discount
Customer Service Associate / Cashier | Tucson, AZ | Feb 18, 2020
Professional Atmosphere, clean environment and customer appeal.
I was always in the top 10% of the sales force in the region. Management was very good to work with. I got along with all my fellow work force, I seemed to get most letters of satisfaction from consumers for services provided to our customers. My departments were men's shoes, men's sports wear and suits formal wear. When I had a customer I always made it a point to trade up and suggest. If they wanted a sit they would need a pair of shoes, a dress shirt, pair of socks, belt, under wear, matching tie, and perhaps cuff links, etc.
Production Lead | Plano, TX | Sep 1, 2020
I appreciated the personal growth and career opportunity provided me. I had the opportunity to influence careers and business outcomes. I wish the pandemic had not so adversely impacted retail and the business health of the JCPennry company.

Questions And Answers about JCPenney

Why did you leave your job at JCPenney?
Asked Mar 14, 2017
I worked as a cashier for little over a year and quit because it rarely worked with my school schedule. I would let the managers know ahead of time if I have an exam or something important for school; however, my schedule will still show I would have to clock in. Alongside of this, hours were so rare to get. Its good seasonally because I got hours left and right without it affecting school. But right when it hit Jan 1, I worked one 4 hour shift every other week or sometimes until the following month. I was a pretty good associate, I got credits every shift and did what I was told, but still I rarely got hours. Other than that, the coworkers were really rude when I first started and kissed up a lot to the managers-- very two-faced.
Answered Nov 16, 2020
I loved working at JCPenney. They were very kind to me and let me work when i wanted. I was there over 8 years and they closed my store. We were like a family. I will miss them all
Answered Oct 23, 2020
If you were in charge, what would you do to make JCPenney a better place to work?
Asked Nov 1, 2019
Ensure management is communicating policies with one another to avoid issues. Pay employees a liveable wage. Stop basing all praise/success/focus on credit card applications.
Answered Dec 29, 2020
Give people's more hours and a higher hourly wage
Answered Nov 26, 2020
Do they offer an employee discount?
Asked Feb 12, 2016
Discount was always 25% with an additional 15 to 20% during friends and family sales discounts don’t get much better than that on already reasonably priced items!. ( Former employee)
Answered Jul 10, 2020
Yes, depends on what you purchase
Answered Dec 3, 2019
What is the best part of working at JCPenney?
Asked Nov 22, 2019
Ilove working there left because of health problems
Answered Feb 6, 2021
The employee discount is decent
Answered Nov 24, 2020
Do they offer free lunch?
Asked May 22, 2016
Our store provides meals on certain days: Thanksgiving, Black Friday, Christmas. The store manager also does some on his own throughout the year. There are enough leftovers for a couple of days. For example, at Thanksgiving/Black Friday we had: cereal, milk, fruit, pizza/salad, turkey, gravy, rolls, stuffing, pies, and other side dishes brought by staff. The comraderie at our store is pretty good, and management values our hard work. If you are in a store that has negative, complaining staff, it brings everyone down, and creates a negative environment for customers. Ergo, poor sales!
Answered Dec 22, 2019
On holidays
Answered Nov 16, 2019