You need to understand who you are working for. JLL is a contractor to Amazon. JLL provides building and equipment maintenance support.
Navigating the chain of authority can be challenging.
The worst hiring experience in my life. In my hiring interview with the hiring agency and in consideration of that position, I made clear that I had two other very nice offers on the table from other employers. I made it a point to negotiate my shift and work location to insure the best fit for me.
On board training was chaotic and disorganized at best. Stereotypical Passive/Aggressive management style. They like to corner you in front of others to make you stand out as uncooperative. After a few weeks, management was already hinting that they preferred to have me on a night shift. This was not consistent with my negotiation and did not consider that agreement. A few weeks later, management began expressing a desire to have me "float" between other facilities in the city. Once again, this was a contradiction to our negotiation and hiring agreement. In my defense, I never said I would not cooperate. I only expressed the reason I accepted their offer after our negotiation. Two days later my contract was terminated without just cause. No questions. No discussion. I got this phone call from my JLL supervisor that my contract was terminated because "I was not making myself available".
JLL is not who they claim to be. You must totally conform to what they want from yo
ProsAmazon provides a nice clean place to work., Good break room and often bring in food for special events and holidays.
ConsDisfunctional management within JLL, Lack of direction and leadership, Numerous examples of unprofessional behavior, Improper comments and language, Lack of sincerity and honesty.
3.0
Administrative Assistant | Atlanta, GA | Apr 22, 2018
Each property is different
JLL is a large company made up of smaller accounts. Each account is different. Each account is almost as if it is its own small company.
Accounts are all ran differently based on the clients needs. Some accounts are easier than others. Some are smaller. Some have more moving parts than others. The main goal is to provide the best possible service for each account and maintain a good woring relationship.
The account I worked on was a very large - national account. But even within the very large account, our division only had a few of the properties to manage and care for. Within those few properties there was a mix of large and small properties. Some required more hands on than others.
Some of the constancy for each property include, office functions: answering phones, mail, maintain and order supplies. Maintained vendor contract files and on site human resource files: attendance control logs, tracked personal time off and reported to corporate office.
I got to prepared, verified, and submitted payroll to corporate office for payment, prepared and submitted expense reports to corporate office. I also provide administrative assistance; create files, memos, vendor and client letters, as well as work order request.
A big part of my daily duties included manage vendor relations: scheduled repairs, acted as liaisons between the client facilities and vendors such as cleaning crews, uniform vendors, first aid and vending suppliers.
I approved purchases
Current managers make this a hostile and frustrating place to work.
JLL took over for our unions contract with a big client midway through 2019.The client fired our old company because they weren't satisfied with the services that were being provided.So JLL goes and hires EVERY single person from management of the old company and offers them basically their same positions with a new shirt.JLL promised our client things that our beyond our ability.They completely butchered our union contract and have people doing other tradesman's scope of work on a daily basis.They lie when we order parts and ask about the status of the parts and say they are on the way.With no parts, little to no maintenance work can be completed.Were forced to lie on a regular basis and take credit for preventative maintenance work orders being done when none of the work our client is under the impression is being done, isn't. They make us use micromanagement software to track our work throughout the day and even worse start and stop a timer on every single thing we do throughout the day, including walking between the buildings.The majority of the management team is friends and family of each other stemming from the old management company.If they want to fire you or get rid of you they will play dirty to give you write ups.Little is expected of the union laborers and managers that are related to our highest managers.More is expected out of the people that are scared to be put under fire for NOT doing what they're told.I can't wait until the ship sinks and everyone can see t
1.0
Property Service Professional | Pittsburgh, PA | Aug 24, 2014
Avoid.
Do not take a job here as a call center agent. The pay is horrible however they expect you to constantly exceed expectations. You will be written up for everything, including absences with a doctor's note, needing to leave for personal emergencies, etc. You are allotted 5 minutes a day to use the restroom outside your scheduled breaks, so if you are older, pregnant, or use the restroom frequently, be prepared to be written up a lot. You will be written up if you are 1 second late from your break/lunch.
Oh and be prepared to train people every 4-6 weeks who will be making more money than you, even if they are temps and you are JLL, no matter how many years you have been there. If you are a temp and training people 4-12 weeks after you started, they will make more money than you. Of course if you discuss this you will be let go immediately. There is a VERY high turnover rate because people either get tired of it very quickly or get released/terminated. You can be terminated at the drop of a hat, everybody is constantly afraid that they are next because they cut people loose at an alarming rate.
Also, prepare to not advance even if you trained your supervisors years ago and know more than all the other agents combined, because you are an asset to the team as a ~rock~ and not a rocket. If you are a temp be prepared to work all holidays except for Christmas and Thanksgiving without holiday pay, although I guess that's more up to your temp agency.
Oh and call center agen
ProsThe PTO is nice if you manage to wait a year to get hired on.
Lack of Efficient Onboarding Made for a Stressful Year of Employment
When I was hired, I thought I landed my dream job. However, I should have started to notice the red flags sooner because looking back, I realized that there was no real onboarding system. I was told to sit next to one of the outgoing employees and just do what she did. I never even knew who the HR rep for our office was. I was also told that the hours were "casual because we're all adults" by one supervisor and then told by another that I needed to be onsite from 8:30 to 5:30, otherwise it would put the rest of the team (people who barely spoke to me) behind. As far as day-to-day efficiencies go, there were too many systems and processes you needed to go through just to get one task done. The line of communication was too long, meaning my work had to be approved by the team admin and all of the brokers on the project before the actual client even saw it. Most of the time, projects sat on deck for weeks or months at a time before decisions were made either by the client or brokers. There was always a sense of "hurry up and wait". While I found some of the meetings necessary, most were a waste of time. I worked closely with the team admin and sat next to her, but if there was ever an issue, it was brought up to my supervisor and sat on until the next scheduled performance review (possibly months later) and then brought to my attention. As a creative professional, being chained to my desk with no clear design direction because the brokers used phrases like "make it pop" or "mak
ProsNice downtown location
ConsLack off efficiency, communication and fun
1.0
Maintenance Technician | Baltimore, MD | Jun 14, 2018
Charade- obviously false, although represented as true:
If you have ever had a Real job at a Real company, DO NOT GO TO JLL. If you have any talent and common sense don't be fooled by this charade.
This is a temporary job At Best for inexperienced people to test the limits of what you can tolerate. Incompetent management, inadequate tools, parts, and training.
The environment is demoralizing by the constant turnover of employees terminated immediately for the slightest infraction and managers walking out the door.
New employees start optimistically but become disillusioned quickly when they witness the daily chaos. High pressure, no tools, no parts, and almost weekly firings of your coworkers.
New managers go through the same process of disbelief at the dysfunction.
Constant walking carrying tools. Walk from 6 -12 miles a day.
Long, relentless 10-12 hour shifts under constant pressure to repair things as quickly as possible all while:
You have to walk a ½ mile to get parts, fill out paper work and record everything on the computer, answer the radio, and the cell phone.
Endless checklists (to blame you) and forms to fill out on work orders.
Everything that you say or do will be held against you.
You do not sit down. You almost never get a 30 minute lunch which you will not get paid for.
No training, only online videos that you sign off on so that any liability is shifted to You.
1001 Rules you can be fired for and More rules added each week.
Witness the hardest workers get fired or quit while nothing is said to
ProsInside work, weight loss
ConsToxic, demoralizing environment
3.0
Receptionist/Administrative Assistant | Washington, DC | Jul 1, 2019
Disapointing... :(
I was a temporary Admin. Assit. for JLL in Febdruary of 2018 within the North Bethesda Corporate office and fell in love with the office, the staff and the culture. Once that temp. assignment was over I was granted a full time position a year later! I was ecstatic! Throughout that year I gained experience in property mgmt. etc. as a temp with office team and applied for the property management assistant role at JLL. I spoke with an HR specialist and was granted that position. The official hiring process took about 3 weeks but I felt it would all be worth it... Fast forward I am given my address to my job and the pay looks great! I arrive and am greeted at the HSBC headquarters but am being trained and welcomed as the receptionist of the office... I spoke with a few HR admin and was THEN told that I needed more experience before I could take on an property ASSISSTANT role... I was very frustrated but stayed in my position hoping to "gain" more "experience" and be bumped up into the career I intended to be in... I was completely blind sided and felt as if I was just thrown into this position because it was available. The HR did not understand my frustrations and I feel as though whenever I expressed that I most definitely was not being challenged enough or doing anything at the office for that matter, no one really heard me or took my feelings or skills into consideration. I stuck it out for 3 months and although the office staff was very lovely I did not feel like I made an
Prospay, decent hours
Consover supervised for a minor role, no consideration for skills and wants
The workplace was a complete mess that I inherited, the client was extremely unhappy all of the time, the team was miserable and made promises nobody would keep, hardly any on-boarding was offered to me, and upper management does not care about new employees. They also blame new employees for not performing miracles within 1 month of time, and that was all the time I was given to turn a complete disaster around.
JLL threw me to the wolves and did not care enough to help me become successful. The job was overtly stressful and very unorganized in every way. I hated this job from day one until I was relieved with the option of quitting or being fired. I was told that if I took the quit option I could apply and work for JLL again. What a joke, I will never apply for work with this company again! This was an arrogant statement at a time when I was given no option to stay or go. Then, as I was being escorted out, I was given an apology by the person that helped let me go! This is just a small example of the jerks JLL has in upper management!
The only good thing about the job was the pay and the benefits.
I copied and pasted above from previous employee. Today was my last day as Facilities Manager with Jones Lang LaSalle/ExxonMobil as the client. Read my "Review Summary"...Until those items are addressed by JLL/Client, the position will continue to be controlled by the client. After 15 years experience as a Facilities Manager, I considered this as a bump in the road and was
ProsConnecting with professionals that cared and made a difference.
Management doesn't care about it's employees, attempts to over-delegate their work so not only they work less and you are over worked, but then they can assign blame to others if something goes wrong. They take advantage of employees in giving them as much work as possible while also paying them as little as possible. Management can do no wrong. If a manager messes up or acts unprofessionally it doesn't matter and no one cares, but if an employee does the same thing, their job could be threatened. If anything ever goes wrong, it's someone else's fault. It's a negative, unpleasant environment where you are only criticized and scolded while never praised or appreciated. Your voice is rarely heard, it's do or die with what your manager tells you. Only told of empty potential future possibilities with no intent on following through in attempt to keep the overworked, underpaid employees around for as long as possible to save as much as possible. Management doesn't realize that people are an asset so they drive many people away with their unpleasant conditions knowing that they will be able to find replacements. There is no internal review of managers themselves so long as their bottom line is met, so no matter how poor a manger may be and how unpleasant they make things for those under them, no one will know and upper management won't care. So the poor management continues to keep their nice, high paying jobs and get their large bonuses and pay raises while they continue to cycle
Conscareless/selfish management, poor pay, no support, over works employees
1.0
Senior Project Manager | New York, NY | Aug 23, 2020
Avoid this toxic employer
I was lured to the job with promises of work/life balance and opportunity to grow, and a high profile project. In reality I received zero training and was thrust into a project a week after I started and expected to turn over on time (3 months after my start) and on budget. Which I did, however that wasn't good enough. Politics abound, and if you're not in with the right clique, you're left on your own. Management here is toxic and does not care about individuals, only bottom line. They will take your work and present it as their own and not give credit where due. Management is incompetent at best, and manages to keep up appearances with lies and hiding information from their clients so they can keep their fee. There is a deep element of misogyny here by the male higher ups. They steam roll over any ideas you present and if you don't fall in line with the arbitrary and ever changing list of deliverables, you're doomed. No clear set of expectations, zero work/life balance. If you're not working nights and weekends you're not working hard enough. I was put in a position to have to return to the office despite being uncomfortable with it during the pandemic, and all the while my boss was working from home indefinitely. I was forced to put my integrity on the line several times, to which I had a great struggle with, and unfortunately because of that I was let go. Benefits and pay are not even that great to justify this work culture. Awful experience I wish I had never accepted th
JLL is a really good company to work for, at the surface, but beneath it all it is riddled with workplace politics and you are not rewarded for doing good work, you get more benefits if you are good at handling workplace politics.
It is the case in many places, but JLL it becomes apparent after working there for about 4 months. The managers have backdoor conversations about their employees with HR, so even when you have an issue, the managers have already talked about it behind your back, and usually leadership takes a biased position even before you get a chance to address your grievances.
For example, there is a policy that someone has to be in a certain position for a certain amount of time before moving up, but I've seen someone start off in an introductory position and end up in a senior position (3 levels up) in about a year. This means that if you are a people person you are more likely to move up, and management & HR will overwrite policy if they like you. On the other hand, if you are really good at your job, you have an amazing track record, you fill out your work orders way better than everyone else, but you had a disagreement with a coworker they liked, you will definitely not get ahead. I've seen many talented individuals come and go because of this workplace drama.
The greatest part of the job is that it's a really good company to work for. They have an amazing vision, they are a leading company in the industry, and a great place to get experience working for a
ProsJob security, huge safety culture, precision skills not needed
Consworkplace politics to get ahead, demanding at times
JLL was the project management consultant for the Bhuvaneshwar Development Authority. We were a team of three representatives from JLL at the BDA office. My role encompassed daily interaction with the departmental heads of Finance, Electrical and Civil Engineering, Chief Engineers, MD (BDA). Every month we had to present the milestones achieved to the BDA executive committee, and accordingly payment of JLL would be approved. Our performance was often affected by the incessant out-of-scope requisitions from BDA officials. The biggest challenge for us was to keep up with recurring requisitions from BDA while striving to achieve the targets of JLL.
I realised my strong interpersonal and time management skill would be most effective in such situation. While scheduling timelines, we would always keep some extra time for unforeseen modifications or requirements such that we would be well prepared to achieve the targets within deadline. Often there were conflicts in opinion among the different departments and this would be directed to our team to conceive a solution. I have always been recognized as a patient and heedful listener. I would painstakingly note their individual requirements and concerns and only after developing a comprehensive perception about the issue, I would suggest the solutions.
At the end of my six months tenure, we had been successful in achieving all the targets within time and budget for JLL.
My Co-workers (JLL representatives) were very passionat
Questions And Answers about JLL
How often do you get a raise at JLL?
Asked Jan 21, 2021
Every year
Answered May 30, 2023
Yearly, but can get 4 spot bonus yearly = $8000
Answered May 29, 2023
What is a typical day like for you at the company?
Asked Mar 19, 2020
work orders
Answered Feb 23, 2023
7:00am to 3:30pm M thru F processing invoices, managing the AP mailbox, and coding invoices/seeking approvals
Answered Jan 16, 2023
What is the vacation policy like at JLL? How many vacation days do you get per year?
