Illegal, exploitative practices, unsanitary demands, and rampant inequality
When I was working there I quickly found that at least one employee was working under two names, nearly 40 hours a week on both. Cause corporate loves what he provides, bu cannot be bothered to pay him a fair, legal wage.
Beyond that they have compelled me to work off the clock, because the machines will not let you clock in early, but they demand you be early and help as needed. That is a second type of illegal wage theft.
The scheduled hours are at best a suggestion, and frequently they demand you work several hours beyond that, depending on work load. Which isn't so workable when you have commitments or have to schedule your rides in and out of time in advance.
No two managers seem capable of agreeing on even the most basic of policies, like if you are supposed to wear gloves when handling frozen food, or how often you're supposed to change them. It seems some managers prioritize safe food handling, and others prioritize saving a buck here and there.
Not infrequently major machines including the refrigerator would break down, and instead of closing down for a bit to work on fixing the issue, they'd just compel workers to keep going like everything is fine, even with lukewarm chicken that's been sitting around in a puddle of its own juices all day, being sold to customers.
There was absolutely no employee training. And only months into working there did they decide to even have an orientation. Where last minute the entire store was told to come in on the re
ProsUsually a chill work environment, no individual task is too difficult, and it ranges from slow and sporadic, steady and busy, or ultra busy depending on shift, so there's something for everyone
ConsWage theft, unsanitary practices, corruption, false sincerity and camaraderie
Fast paced, Bipolar, Hard Working workplace with amazing employees
Working in fast food is no picnic. I don't care how easy people think it is, I have worked more in the last 7 months of working at Jack in the Box then I did between the first 2 jobs I had combined. Yeah sure there is always gonna be those people that think that just because its fast food they don't have to put any effort in it, but from my experience its the people that are running around all over the place, and moving their feet, and busting their butt that carry the team through the shift and that get the most hours. Since the business days in fast food can be so up in the air sometimes, your day could really go either way. You could be lucky and have a slow day where all there is to do is stuff in the store and depending on how good your work ethic is you could hit a home run and actually get to go home early. Or it could be so crazy busy that your running around the store your whole shift and depending on who is working and again your own work ethic, it could be going by really smoothly, fast and efficient or you could be just counting down the moments until you get to be out of there. The Employees that work at my particular source of employment are really some of the nicest people I have ever met and about 50% of them have the work ethic to match it which is awesome when you actually have some of those people on your shift. Plus my work just got a new source of management added to our team and I think we really lucked out, I was so sad to see our last manager go, but
It is possible that I could have move up in position. If not for the inexperience of those who were slready management
Not in critism of Jack in the Box management in general, but as a company I believe their hire into manager level practices are faulty for a few reasons.
First and formist hiring a floor manager should be done with lot more consideration as to just who here can fill the spot. Other companies ( yes even fast food) require someone to work for their company for at least 2 to 3 years before they are offered a management position even in the supervision level. They normally have couple month training in that position and work alnnd side an other supervisor. And then to obtain the next position above and so on.
Or also they could bring management from outside the company those who have already had experience and know how the process works. Working to maintain a consistent crew and making thing flow so that customers remain happy.
Secondly I believe that change can indeed be good. But their will always be a good few customers and employees that need consistencies. Changing everything on the menue in the store and prices all in one day is a shock and though it may workout that people will adjust and keep coming back you generally loose the majority of your regulars. Which means you have more unhappy customers and a more stressed and harassed crew which leads to massive quits .
Instead of jerking people into change and upsetting the whole market at once I believe changed should come in at a slow and steady pace leaving room for improvement or even bringing back things th
ProsIt is consistent in prefornance when one managorial team sitcks together.
ConsToo many major people are replaced too often and unexperienced people are left to run restaraunts
Chaotic, fend for yourself attitude, overworked, understaffed, crazy hours
A typical day at work included counting out your till and bringing it to the register you were working (front end or drive thru). Front end work you were on your own--sometimes there was no one to work fryer and so you had to make your own fries and fried goods, ring up customers, bag your own orders, hand out orders, clean lobby and restrooms frequently, sanitize trays, brew coffee, make shakes, stock product to the counter. Working drive thru involved having, if you were VERY LUCKY, one person to back you up; you made shakes, drinks, took orders, handed out food, made small talk, bagged food, gave sauces, took payment, cleaned, etc.
It was hectic and fast paced. The managers SCREAM at you and curse at you. "If that meal isn't out in the next 2 minutes I'm gonna be p-ssed!" If you have questions people are in a hurry and very abrupt. Expect to be on your feet all day trudging through a slippery coating of grease, being understaffed and overworked. This was the worst job I have had thus far, and all for minimum wage with no benefits. They will work you as many hours as they can without paying you full time benefits and you will often end up staying well over an hour late each shift. At night drunk college kids come in to buy the munchie boxes and will puke in the bathrooms or lobby and DESTROY EVERYTHING IN THEIR PATH. We had to call an ambulance once to escort out a drunk, stoned college kid lying on the floor waiting for his food, passed out. Kids shoot up dope in the bat
ProsNo down time, lots of work to do
ConsUnderstaffed, overworked, angry customers, yelling managers, hectic, no time to breathe, grease everywhere, minimal training, low pay
A typical day at work during day shifts was both highly stressful and you never got bored. During Graveyard shifts, there were a few major projects of scrubbing down the grill, the floors, working both the grill and friars in a solo manner, stocking up for the next shift of people, prepping food and counting inventory every Sunday morning for the manager before our shift was over. Much of which I didn't enjoy doing but was capable of doing, it became very routine and really made you think about your future and wanting to do better elsewhere. I got along with all my co-workers, my work day was so much better working with the positive co-workers, it kept my energy up and smiles on my face. The hardest part of my job, honestly to say was the way management behaved. I worked to the extreme and more and it was never appreciated, there was always something they didn't like, yet every week I had full time hours because I worked harder than others and it was taken advantage of. Knowing I am a very passionate person about what I do, I was always hoping for a positive outlook from people above me in this industry. They, themselves as higher positions, do not like their jobs and are very unhappy, even told to me and others working. It didn't make my experience all that great working with the negativity. When management wasn't working, it made my work days a lot easier and a lot faster only having to deal with team leaders. In this industry, I knew exactly what to do, I treated customers
Challenging opportunities with co-workers and customers
Every employee, including the employer, greet one another. The previous crew will have almost everything stocked and cleaned for the incoming crew. Everyone knows the various tasks* needing to be completed in the first 30 minutes, before a rush, and simply throughout their shift.
*entry level: clean, stock, customer service, expedite, cook
*shift supervisor: same as entry level plus guides employees, completes paperwork involving food and health safety
I learned to stay focused and calm in this fast-paced environment. Communication and dedication equals success. Frankly that I don't enjoy working fast food.
The store manager mirrors complete dedication to her work. She completes paperwork, and works in each work station as needed. Yet, when her stress level raises, then her voice also raises (straight, unacceptable yelling). The assistant manager reflects a quieter approach to her work. Her work standards fluctuate, which result in a successful restaurant, or one lacking in undesirable ways.
Almost everyone working here commit themselves 100%. After completing primary tasks, they instinctively work on secondary tasks. I see them working the entire time they're clocked in. As well as see some unnecessary chit chat, or those who think snail-pacing proves good work ethics.
Dealing with an angry customer, or the manager when she's angry, are the hardest part of the job. I have to keep myself calm while looking into the customers' angry eyes, or hear my manager ye
ProsOpportunities to be promoted, stay calm in high stress or among 'emotionally hijacked' people, learn in each work station, prove yourself a hard working and desirable employee
ConsManager yells, manager mentions she can fire us and hire somebody as quickly as needed, lying or angry customers, shortage of an employee
Easy first job to get you familiar with a working atmosphere.
A typical day at work would start off with stocking any products that the previous crew had not stocked. Once stocked and prepared for the day, I would take the customers' orders, collect the appropriate amount, and hand out the food. Before clocking out I have to check with a manager or PIC, in order to be approved to go home. The management in this company is not very efficient, and much confusion comes from it. However, this job has taught me the basics of work responsibilities. I have had to maintain a punctual schedule, and learn to work with others in order to achieve a certain goal; in this case the goal was for the customer to receive their food in under three minutes. Throughout my time with this company, there has been countless amount of times where the posted time on the schedule was changed without any notice, or directions were not made clear during time of work. My co-workers were nice and easy to get along with. There was no problem with integration into the Jack in the Box team for me. The hardest part of this job is dealing with angry customers. Sometimes the customer desires something that is impossible to give. It is important to remain calm and work with the customer to satisfaction. Becoming angry or frustrated with the customer only creates more stress on the situation and leave both of you unhappy. The most enjoyable part of this job is the customers. Most of the time the customers will be nice and easy going, which makes them fun to conne
ProsFifty percent discount on food when working, twenty percent all other times.
This was an Okay Job, I would have Liked to Stay There Longer, with an Opportunity for Advancement!
Management SUCKS!!! I was Terminated After Calling Out a MANAGER for Saying some Racially Motivated Things! Despite My Attempts to Walk Away & Leave Her with The Knowledge that I was Very Much OFFENDED, This Manager did NOT Apologize, but went on to CONTINUE Her Conversation, until I got so Upset that a Physical Confrontation ALMOST Occured! I was taken off of the schedule and No one Told Me! I Tried MULTIPLE Times to Reach Out to The STORE MANAGER, The Regional Manager, & then Ultimately The Corporate Office! I was Blown Off by EVERYONE and I am Currently Still Unemployed! I am, However Receiving Unemployment, but THAT Does NOT (in My Opinion) Justify All of Their Wrongdoings! I would NOT Reccomend ANYONE to Work for This Company, especially if you're Black! The Racism that This Company ENCOURAGES has Left Me to Believe that "Corporate" is Okay with and also Encourages it! On The Plus Side of Things though, I was Told that The Said Manager was Later Fired, as Well as The Store Manager, Regional Manager, Many Others as Well! Also, When I Filled Out The Application for This Job, I Applied for a "Team Leader" position and I was Hired in on That Same Position (I Read All of The Paperwork), but was Not Given "Team Leader Roles", Nor Received Team Leader Pay! This Whole Ordeal Kind of Makes Me Happy that, Although I was Hired in as a Team Leader, that I Never actually Worked in "Upper" Management! I am, however Really Sad that a LOT of The REGULAR Customers that I See Out in Publ
ProsFree Lunch, Easy Work, Customers are Great, It is a Job
ConsNo Breaks Some Days, They will Still Take it Out of your Check, Management is NOT Good, They Steal Time Off of your Clocked-in Hours, Managers are ALWAYS Right, Hourly Pay could be a LOT Better
Harsh, Internally Broken Down/inadequate, Management is not great
A typical workday involves getting to work, and me getting on shift, then my coworkers yelling at me because I was doing a thing a previous coworker told me to do.
I didn't learn much more since my previous job but did grow into the role better as a cashier/customer service person.
Management is all forms of unorganized and unfair at my location. Team Leaders play fast and loose with the rules, some saying you can have free food, others saying you can't, and some even flip-flopping between both within a single shift person-to-person.
And the store-leader/manager seemingly is one who doesn't listen to logical reason and safety precaution that they put on the doors and windows of their own store, due to them firing a co-worker over them explaining to a customer that they can eat indoors, but recommending they bring a mask next time and know the risks of COVID-19 when eating indoors.
The workplace culture at my location is primarily Spanish speaking, which can make communicating with my co-workers harder considering while they are bi-lingual, they do have Spanish as their primary language, however, that is a factor that shouldn't be put against them. Outside of language, it seems that the team leaders and managers heavily prioritize themselves and treat the part-time job people as expendable and that anything that could damage business as a threat despite said employee following a guideline that is literally pasted on the doors and windows on the restaurant.
You work a part time fast-food job, you get a part-time fast -food job.
I was very unhappy with my job at Jack in the Box. I didn't even work there for a year. However, I believe my malcontent with my job had more to do with the management and fellow crew at this particular store than with the job itself.
I did enjoy the predictability and simplicity if the job, and the fast paced environment. I worked front line, which typically entails that I worked either or both drive-through and front counter. I do my best always to maintain a cheery and helpful mindset as well as an aptitude to complete tasks efficiently, so I felt my performance on front line was above par. However, in the event that I ever worked grill or fryers, I became frazzled-- a trait I have since improved upon.
I would work as few as 3 or as many as 10 hours a day, depending on the schedule at that time. My job included clocking on, automatically washing my hands and grabbing a headset to work drive through. I had memorized most of the menu and the register screen, so I became quite good at processing transactions.
Bagging/serving food while taking orders became second nature. I became very good at multitasking. While the job itself was simple, there is something to be said for one's ability to be calm and efficient during Sunday brunch rush.
I mentioned that I was unhappy with the management and fellow staff. This was ultimately why I left. The lack of communication and respect was abhorrent, almost destructive, and the management is sub-par at best. I am glad I left.
ProsSimple, predictable, free food
ConsPoor management, irregular hours, unfriendly co-workers (depending on the shift), minimum wages
Questions And Answers about Jack In The Box
How often do you get a raise at Jack in the Box?
Asked Sep 22, 2020
I've never gotten a raise
Answered May 29, 2023
Only when Minimum wage went up or you are about to quite because they think it will stop you from quitting
Answered May 29, 2023
What is the promotion process like at Jack in the Box?
Asked Dec 2, 2020
If they train you they will move you up to team leader or PIC (person in charge) and you’ll be making $9 (not worth all the extra work you have to do)
Answered Jun 1, 2023
Answered May 29, 2023
What is a typical day like for you at the company?
Asked Apr 21, 2020
Work hard and it pays off, slack off and you got your work cut out for you, everyone does their part and acts as a team
Answered Jun 1, 2023
Really bad working place starting with management they don’t know how to run a store
Answered May 28, 2023
What is the best part of working at the company?
Asked Oct 3, 2019
Answered Jul 4, 2022
Working as part of a team, never have to worry about not being